Cook

This is a position within Keller Executive Search and not with one of its clients. As the Head of Customer Service in Chicago, this senior role is accountable for shaping customer service strategy and delivering measurable outcomes across the business. The position partners closely with cross‑functional leaders, drives operational excellence, and scales processes to support growth. Key Responsibilities: Set a clear multi‑year strategy and translate it into quarterly plans with accountable metrics. Lead teams with a focus on coaching, psychological safety, and high performance. Elevate CSAT/NPS through service design, QA, and knowledge management. Build data‑driven operating rhythms, dashboards, and continuous‑improvement loops. Own budgets and vendor relationships; negotiate contracts that balance value, risk, and speed. Design compliant processes aligned to local regulations and internal policies. Partner with Sales, Marketing, and People Operations to execute company priorities. Represent the function to senior leadership; prepare crisp updates and decision memos. To learn more about Keller, please see: https://www.kellerexecutivesearch.com/executive-recruitment-headhunters-chicago/ Requirements 7+ years in progressively senior roles within the relevant discipline; experience leading managers. Demonstrated success building scalable processes and delivering against OKRs. Strong analytical and financial acumen; fluency with data tools and business cases. Excellent stakeholder management and executive communication skills. Working knowledge of applicable local laws, standards, and industry best practices. Bachelor’s degree required; advanced degree or certifications are advantageous Benefits Competitive compensation: $ 174,000–213,000 USD Opportunities for professional growth and leadership development. Company culture: Flat management structure with direct access to decision‑makers; open communication environment. Full medical coverage. Equal Employment Opportunity Statement: Keller Executive Search provides equal employment opportunities to all qualified applicants and employees. Employment decisions are based on merit, qualifications, and business needs, without regard to protected characteristics under applicable law. Commitment to Diversity: An inclusive and equitable workplace is actively fostered. Hiring, development, and advancement practices are designed to broaden representation and ensure fair access to opportunity. Data Protection and Privacy: Personal data is processed solely for recruitment and employment purposes, in accordance with applicable data‑protection laws (including GDPR where relevant). Information may be retained for compliance and legitimate interests, subject to data minimization and security controls. Pay Equity: Compensation practices are reviewed to support pay equity for substantially similar work, accounting for bona fide factors such as experience, education, and performance. Health and Safety: Workplace health and safety obligations are observed in line with applicable national and local requirements. Employees are expected to follow all safety policies and promptly report hazards. Compliance with Law: All recruitment, selection, and employment practices are conducted in compliance with applicable laws and regulations in the jurisdiction of employment. Note: This job posting may be for a position with Keller Executive Search or one of our clients. The specific employer will be identified during the application and interview process. Employment laws and requirements may vary depending on the employer and location. 

Procon is a top-ranked construction management and technology consulting firm with 25 years of experience delivering high‑impact projects across the U.S. and worldwide. An ENR Top 100 CM/PM firm for five consecutive years, we specialize in program management, project controls, commissioning, and virtual intelligence—and offer an excellent platform to grow your career while shaping the future of the built environment. Procon now seeks a Facilities Support Specialist (Top Secret Clearance) for a long term opportunity in Washington, D.C.  The ideal candidate would need at least 4 years of experience in a facilities management role or similar position. This role requires various skills and experience as listed below. Requirements Qualifications and Skills A minimum of four years’ experience in providing support for facility management activities. Speak, understand, read and write in the English language with a good level of proficiency. Experience in furniture assembly and dis-assembly, including ability to transport, crate, uncrate, assemble and dis-assemble basic furniture parts and pieces. Ability to lift/carry/move 40-60 lb. boxes from one building to another with the use of hand trucks/dollies. Ability to walk and stand for extended periods of time, including multiple hours, and climb ladders. Experience in addressing post-move punch list items, including box and trash removal, furniture cleaning and minor furniture repairs. Ability to set up conference room space for multiple users and different layouts to include VTC set up. Ability to assist with special projects on an as-needed basis, including food bank collection, copier paper distribution, and recycling. Drive agency provided vehicle within the metro area to assist in the transport of government employees who require transportation. Ability to escort visitors/contractors, as necessary, in SECRET areas. Show proficiency with general hand tools: hammer, screwdriver, drill, voltmeter, vacuum cleaner, etc. Possess a valid driver’s license, with a good driving record, in order to drive an agency vehicle, with automatic transmission. Active Top Secret Clearance. Responsibilities and Duties Prepares finished products for shipment or storage by placing them in shipping containers, the specific operations performed being dependent upon the type, size, and number of units to be packed, the type of container employed, and method of shipment. Performs a variety of minor repairs and services to maintain motorized and electric vehicles/carts. Places and maintains decals on vehicles, checks and replaces batteries, rotates, repairs, and replaces tires, washes, polishes, and cleans interiors and exteriors of vehicles, drains, flushes, and replaces engine, transmission, and differential grease and oils, checks, cleans, calibrates, and replaces spark plugs, cleans and replaces oil and air filters. Knowledge of small construction jobs and remodeling trades, practices, procedures, techniques, tools and equipment, materials, specifications, quality control, cost control, and safety. Proficient at the following tasks: stain-grade trim work, interior painting, hanging doors, drill and set door hardware, electrical and video wiring, TV/Projector installation, set windows, read blueprints, utilize appropriate math skills. Mathematical skills and analytical skills necessary for material estimates. Verifying materials (or merchandise) against receiving documents, noting and reporting discrepancies and obvious damages; routing materials to prescribed storage locations; storing, stacking, or palletizing material in accordance with prescribed storage methods; rearranging and taking inventory of stored materials; examining stored materials and reporting deterioration and damage; removing material from storage and moves and arranges heavy pieces of office and household furniture, equipment, and appliances; moves heavy pieces of automotive, medical engineering, security screening, and other types of machinery and equipment. Spreads sand and salt on icy roads and walkways; picks up leaves and trash. Benefits Salary commensurate with experience. Interested and qualified candidates please submit a cover letter and a resume. Procon offers competitive salaries and a comprehensive benefits package, including full medical/dental insurance and 401(K) plan. Procon is an equal opportunity employer and considers qualified applicants for employment without regard to race, gender, age, color, religion, disability, veteran status, sexual orientation, or any other protected factor.

JOB SUMMARY We are seeking 12 Administrative Temps to support our team with critical data entry and case management tasks. This is a temporary role, expected to last 90-120 days, with coverage needed between 9:00 a.m. and 9:00 p.m. ET across staggered shifts. Dane Street’s success relies on individual and team contributions every day. We care for our customers, each other, and Dane Street. It is the responsibility for all of us to maintain a positive working environment that promotes client satisfaction and results. Target start date: 9/29/2025 Shifts Available Coverage is required across the following schedules (ET): 9:00 a.m. – 5:00 p.m. (1 opening) 10:00 a.m. – 6:00 p.m. (4 openings) 11:00 a.m. – 7:00 p.m. (3 openings) 12:00 p.m. – 8:00 p.m. (2 openings) 1:00 p.m. – 9:00 p.m. (2 openings) EDUCATION/CREDENTIALS: An Associate’s Degree or Bachelor’s Degree is preferred.   JOB RELEVANT EXPERIENCE: Prior administrative or data entry experience required. Healthcare or medical records experience a plus, but not required.    JOB RELATED SKILLS/COMPETENCIES: Strong attention to detail and accuracy. Comfort working across multiple systems and platforms. Ability to manage repetitive tasks with consistency. WORKING CONDITIONS/PHYSICAL DEMANDS: Any lifting, bending, traveling, etc. required to do the job duties listed above.  Long periods of sitting and computer work. WORK FROM HOME TECHNICAL REQUIREMENTS: Supply and support their own internet services.  Maintaining an uninterrupted internet connection is a requirement of all work from home position. This job description is subject to change at any time.

Procon is a top-ranked construction management and technology consulting firm with 25 years of experience delivering high‑impact projects across the U.S. and worldwide. An ENR Top 100 CM/PM firm for five consecutive years, we specialize in program management, project controls, commissioning, and virtual intelligence—and offer an excellent platform to grow your career while shaping the future of the built environment. Procon now seeks an Mechanical Commissioning Agent (CxA) to provide project support across multiple sectors, including government, military, K-12/higher education, and commercial facilities. This candidate will play a critical role in ensuring optimal building performance by leading commissioning efforts from early design through construction and the warranty phase. This position requires strong expertise in mechanical systems, building automation, and controls (BAS, SCADA). The ideal candidate should have experience working on diverse projects and be willing to travel throughout the U.S. Requirements Qualifications and Skills Must be based in the Washington, DC/ Baltimore, MD area. Minimum 10+ years in mechanical systems, including design, fieldwork, and building automation. Bachelor’s degree in Engineering (Mechanical or related field). Travel Requirement: Ability to travel as needed across the continental U.S. Technical Expertise: Strong knowledge of building automation systems (BAS), SCADA, and controls. Responsibilities and Duties Commissioning Leadership: Conduct and lead commissioning meetings (design, construction, controls coordination) and document key discussions. Develop and execute Pre-Functional Checklists and Functional Performance Tests. Perform site observations, witness system startups, and document findings in field reports. Coordinate and review equipment startup and testing reports. Issue Resolution: Track and facilitate the resolution of commissioning issues. Collaboration with O&M Teams: Educate Operations & Maintenance personnel on system functionality and performance expectations. Documentation & Reporting: Maintain detailed records of commissioning processes, ensuring compliance with project requirements. Benefits Procon offers competitive salaries and a comprehensive benefits package, including full medical/dental/vision insurance and 401(k) plan with employer match. Procon is committed to providing a workplace free from discrimination or harassment. As a critical part of our culture of respect, we strictly prohibit any discrimination or harassment based on gender, age, race, color, religion, sexual orientation, gender identity, mental or physical disability, ancestry, pregnancy, national origin, and any other status protected by law. We are an Equal Employment/Affirmative Action employer. We do not discriminate in hiring on the basis of sex, gender identity, sexual orientation, race, color, religious creed, national origin, physical or mental disability, protected veteran status, or any other characteristic protected by federal, state, or local law.

Procon is a top-ranked construction management and technology consulting firm with 25 years of experience delivering high‑impact projects across the U.S. and worldwide. An ENR Top 100 CM/PM firm for five consecutive years, we specialize in program management, project controls, commissioning, and virtual intelligence—and offer an excellent platform to grow your career while shaping the future of the built environment. Procon now seeks an Electrical Commissioning Agent (CxA) to provide project support across multiple sectors, including government, military, K-12/higher education, and commercial facilities. This candidate will play a critical role in ensuring optimal building performance by leading commissioning efforts from early design through construction and the warranty phase. This position requires expertise in electrical systems, building controls, and energy performance. The ideal candidate should have experience working on diverse projects and be willing to travel throughout the U.S. Requirements Qualifications and Skills PE license required. Minimum 10+ years in electrical systems, including design, fieldwork, and building automation. Bachelor’s degree in Engineering (Electrical or related field). Travel Requirement: Ability to travel as needed across the continental U.S. CxA Certification preferred. Niagara 4 software certification preferred. Experience in Energy Savings Performance Contracting (ESPC). Team Leadership: Ability to lead cross-functional teams, including owners, designers, and contractors, to identify and resolve building system issues. Responsibilities and Duties Commissioning Leadership: Conduct and lead commissioning meetings (design, construction, controls coordination) and document key discussions. Develop and execute Pre-Functional Checklists and Functional Performance Tests. Perform site observations, witness system startups, and document findings in field reports. Coordinate and review equipment startup and testing reports. Issue Resolution: Track and facilitate the resolution of commissioning issues. Collaboration with O&M Teams: Educate Operations & Maintenance personnel on system functionality and performance expectations. Documentation & Reporting: Maintain detailed records of commissioning processes, ensuring compliance with project requirements. Benefits Procon offers competitive salaries and a comprehensive benefits package, including full medical/dental/vision insurance and 401(k) plan with employer match. Procon is committed to providing a workplace free from discrimination or harassment. As a critical part of our culture of respect, we strictly prohibit any discrimination or harassment based on gender, age, race, color, religion, sexual orientation, gender identity, mental or physical disability, ancestry, pregnancy, national origin, and any other status protected by law. We are an Equal Employment/Affirmative Action employer. We do not discriminate in hiring on the basis of sex, gender identity, sexual orientation, race, color, religious creed, national origin, physical or mental disability, protected veteran status, or any other characteristic protected by federal, state, or local law.

Procon is a top-ranked construction management and technology consulting firm with 25 years of experience delivering high‑impact projects across the U.S. and worldwide. An ENR Top 100 CM/PM firm for five consecutive years, we specialize in program management, project controls, commissioning, and virtual intelligence—and provide an excellent platform to grow your career while shaping the future of the built environment. Procon is seeking a Mechanical Engineer, specifically in the Washington, DC area. This position requires expertise in mechanical systems design, analysis, and implementation in compliance with local and federal regulations. This role requires various skills and experience as listed below. Requirements Qualifications and Skills Bachelor's degree in Mechanical Engineering or a related field is required. Minimum of 8 years of experience in mechanical engineering, particularly in federal projects. Strong knowledge of HVAC design, plumbing systems, and fire protection systems. Proficient in the use of engineering software (e.g., AutoCAD, Revit, ANSYS). Experience with energy modeling and building performance analysis is a plus. Excellent problem-solving and analytical skills. Strong written and verbal communication skills, with the ability to collaborate effectively with diverse teams. Capable of interpreting codes and standards relevant to mechanical engineering and construction. PE (Professional Engineer) license required. Responsibilities and Duties Design and analyze mechanical systems, ensuring compliance with all applicable codes and standards. Prepare engineering calculations, reports, and specifications for mechanical systems. Collaborate with architects, engineers, and construction teams to develop comprehensive project plans. Conduct site visits to assess existing conditions and provide recommendations for system upgrades or replacements. Review and approve mechanical submittals and shop drawings from contractors. Monitor project progress and ensure that all mechanical work aligns with project schedules and quality standards. Lead troubleshooting efforts for mechanical systems during construction and after project completion. Assist in the development of project budgets and cost estimates related to mechanical systems. Benefits Procon offers competitive salaries and a comprehensive benefits package, including full medical/dental/vision insurance and 401(k) plan with employer match. Procon is committed to providing a workplace free from discrimination or harassment. As a critical part of our culture of respect, we strictly prohibit any discrimination or harassment based on gender, age, race, color, religion, sexual orientation, gender identity, mental or physical disability, ancestry, pregnancy, national origin, and any other status protected by law. We are an Equal Employment/Affirmative Action employer. We do not discriminate in hiring on the basis of sex, gender identity, sexual orientation, race, color, religious creed, national origin, physical or mental disability, protected veteran status, or any other characteristic protected by federal, state, or local law.