Case Manager

About MHA MHA – Mental Health Association is a nonprofit organization dedicated to helping people live their best life. We provide a wide range of services across Western Massachusetts, including outpatient therapy, substance use recovery, supports for individuals with developmental disabilities or brain injuries, and residential and housing programs. MHA serves individuals impacted by mental illness, substance use, developmental disabilities, brain injuries, and homelessness. Our mission is rooted in inclusion, dignity, and empowering people to lead fulfilling, independent lives.   About the Division of Supportive Housing (DSH) MHA’s Division of Supportive Housing (DSH) provides safe, stable housing and individualized wraparound services for individuals who have experienced chronic homelessness. Many of the people we serve are also navigating challenges related to substance use, incarceration, or trauma. DSH programs are designed to support long-term stability and help individuals successfully transition to independent, permanent housing. Through person-centered care, housing navigation, and community-based supports, we empower each individual to build a foundation for recovery, self-sufficiency, and a better quality of life. ____________________________________________________________________________________________ Position Summary The Case Manager provides outreach, assessment and engagement to participants of the SOR Rapid Rehousing Program.  Support participants in residential substance use treatment transition out of treatment into independent living. Provide ongoing case management support. Work with participant to assess their needs, find safe and affordable housing, manage their income, and strengthen community support. Complete documentation in timely manner. Perform responsibilities professionally, in accordance with MHA’s Core Values (Respect, Integrity, and Compassion), policies, practices, program funding and applicable regulatory agency guidelines.  Pay Rate: $20 an hour Schedule: Monday through Friday 9am-5pm (40h), with some flexibility required Key Responsibilities Assess participant eligibility and gather required documentation for entry into the program. Engage participants using a trauma-informed, person-centered approach to identify goals and support community integration. Assist with housing searches, applications, landlord meetings, and apartment viewings. Support participants transitioning from treatment to independent living, including ongoing tenancy and family support. Provide tenancy education and assistance, including landlord negotiation and compliance with lease responsibilities. Help participants develop safety and relapse prevention plans, and connect to appropriate recovery supports. Assist with employment, education, money management, and accessing benefits and community resources. Coordinate medical, dental, psychiatric appointments, and connect participants to medication management when needed. Maintain complete and timely documentation, including incident reports, service notes, and use of agency systems. Participate in team meetings, training, and supervision while communicating relevant concerns to supervisory staff.   Equal Opportunity Statement The Mental Health Association is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. Requirements Requires 6 months of applicable experience. Experience with individuals with mental health and/or substance use challenges or individuals with a history of housing instability preferred. Bachelor’s degree preferred. Bilingual (Spanish/English) and lived experience preferred. A valid driver's license, sufficient automobile insurance, an acceptable driving record, and a reliable vehicle to utilize during work hours. Benefits Health Care Plan (Medical, Dental & Vision) Retirement Plan (403B, IRA) Life Insurance (Basic, Voluntary & AD&D) Paid Time Off (Vacation, Sick & Public Holidays) Family Leave (Maternity, Paternity) Long Term Disability $20 an hour