Franchise Operations Coordinator

At Foley, we are revolutionizing the way companies recruit, screen, and monitor drivers. This is an exciting time for us as we scale our B2B vertical SaaS business and modernize our products for the future. If you are a strategic thinker who thrives in complexity, is energized by impact, and wants to work with a team passionate about building great products and helping customers, we would love to talk to you. We believe in Teammateship, Grit and Innovation …. our core values. Whether collaborating internally or assisting customers, we approach every challenge with humor, optimism, and a commitment to success. ASSOCIATE ENTERPRISE CUSTOMER SUCCESS MANAGER As an Associate Enterprise Customer Success Manager at Foley, you will embark on a comprehensive journey to understand and manage enterprise-level client relationships and contribute to their success using Foley's products and services. This role is designed to develop your skills in strategic account management through hands-on experience and mentorship from senior team members. This is a REMOTE option- Those residing in AZ, CT, FL, GA, IL, IN, MA, NE, NH, NJ, NY, NC, PA, SC, TN, TX, MI & WI are welcome to apply! This position comes with a starting base of $50,000 plus a generous quarterly bonus opportunity. WHAT YOU WILL DO First 90 Days: Acquire a comprehensive understanding of Foley’s products and services, including their potential impact on client businesses. Upon joining, may be assigned their own book of business to manage and build client relationships as needed. Gain insights into the functions of various Foley teams and understand how their contributions impact client success. First 6 Months: Full Ownership: Manage and oversee a portfolio of enterprise accounts, ensuring all client needs and expectations are met. Regular Stakeholder Engagement: Maintain consistent communication with stakeholders at various levels within the client organization. Cross-Functional Collaboration: Collaborate with other departments to tailor services that meet client demands and exceed expectations. Impact Reviews and ROI Analysis: Conduct regular reviews with clients to demonstrate the value of Foley’s services and discuss strategies to maximize their ROI. Upsell and Cross-Sell Opportunities: Identify and capitalize on opportunities to upsell and cross-sell Foley’s products and services. Issue Resolution and Support: Act as the primary contact for resolving client issues, providing timely and effective solutions. Confidentiality and Compliance: Adhere to Foley’s confidentiality and compliance policies rigorously. WHAT WE’D LIKE YOU TO HAVE Demonstrated interest in strategic account management, particularly in an enterprise setting. Strong communication skills with the ability to interact effectively with senior-level decision-makers. Basic knowledge of program management, negotiation, and presentation skills. Familiarity with Salesforce or similar CRM tools. A bachelor’s degree in business, management, or a related field is preferred. Preferred Skills: Eagerness to learn and adapt in a fast-paced environment. Ability to build and maintain multi-level relationships. Strong analytical skills to assess data and client feedback. Career Path: This associate position is designed to prepare you for a fully-fledged role as an Enterprise Customer Success Manager. WHAT YOU’LL LOVE ABOUT FOLEY The People: Our close-knit, exceptionally talented teams are the heart of Foley. Our employees and customers consistently highlight our team spirit. Check out our customer feedback on Trustpilot. Outstanding Benefits: Choose from 3 medical plans, 2 levels of dental, and 2 levels of vision plans. Enjoy generous vacation, sick, and personal time off, plus a 401K plan with a match. We support your well-being so you can live your best life. Ideas Over Egos: In our entrepreneurial environment, you have the freedom to explore new ideas and approaches, backed by a collaborative team. Professional Growth: We prioritize internal growth and encourage employees to apply for new opportunities. Our People Operations team is here to help you plan and achieve your career goals. Our Environment: We celebrate success and believe in transparency and teamwork. We invest in collaboration tools to ensure face-to-face interactions, even in a virtual space. Many of our roles are remote, but we ensure our employees remain engaged and connected. What We Do, How We Do It Many companies handle recruitment, background screening, and regulatory management in a fragmented way, using different vendors for recruitment, screening, and regulatory requirements. This approach is inefficient, costly, and increases the risk of overlooking important details. At Foley, we offer a seamless platform that manages recruitment, screening, and regulatory requirements under one roof. By integrating powerful technology with our deep expertise, we provide comprehensive and superior experience for our customers. Where We're Headed We are continuously developing new solutions to address future challenges in recruitment, screening, and regulatory management. Our focus is on leveraging extensive data collection and innovative technologies, such as predictive analytics, to identify top talent and assess company risks. Our goal is to deliver cutting-edge solutions that drive success. What It's Like to Work with Us Diving Deep: Become an expert in a niche industry. Continual Growth: Advance your career and skills. Lifelong Friends: Build lasting relationships along the way. We are a 250+ person company on the brink of explosive growth, thanks to our AI-powered technology and predictive analytics. If you're ready to join our journey, visit us at: https://www.foley.io/ Keywords : Customer Success Associate Customer Success Representative Customer Success Coordinator Customer Success Specialist Customer Success Analyst Account Success Associate Enterprise Success Coordinator Client Success Associate Customer Engagement Associate Account Manager Customer Onboarding Specialist Customer Experience Associate Relationship Manager    

** This remote work opportunity is open to Texas residents only. ** Most contact centers suck; ours doesn’t! Imagine starting each day excited to work alongside mission-focused teammates and inspiring leaders. If you're eager to use your expertise in addressing customer concerns via phone, digital chat, social media, and SMS/text to redefine award-winning customer experience, this is your chance. We’re proud to be one of Newsweek’s Top 100 America’s Most Loved Workplaces and we are on the grow. Consider joining our team of passionate culture warriors. Work for Delta Defense, the private company that provides Marketing, Operations and Customer Service for the U.S. Concealed Carry Association. The USCCA safeguards life, freedom, and finances for responsible American protectors. Learn more about the USCCA at https://www.usconcealedcarry.com/  Contact Center Service & Inside Sales Advisor - Position Summary: * Engage with USCCA members and prospects through inbound and outbound calls and chats. * Build deep connections, helping members become the best protectors of themselves and their families. * Understand individual needs and educate on membership value through needs-based sales. * Provide outstanding service with account updates, payments, and membership purchases. * Make a difference every day, delivering an award-winning customer experience. Elevate your career with us and reap the rewards of your success! * Starting salary $21.00/hour * Shift premium available based on days and hours worked * Eligible for commission * 23 Days of Personal Time Off, 8 Company Holidays, plus paid day of Volunteer Service annually * 100% Remote work from your home office; say good-bye to commute time and to traffic! * Robust Insurance Coverage Options: Medical, Dental, Vision, HSA, FSA, Life, STD, & LTD  Contact Center Service & Inside Sales Advisor - Essential Duties & Responsibilities: * Engage with customers, members, and prospects via voice and digital channels to resolve issues and strengthen relationships. * Provide knowledgeable, respectful responses without scripts. * Stay informed about products, services, and promotions. * Use a "find needs, fill needs" approach to offer solutions and sell memberships and products. * Address concerns with empathy and detail, retaining members contemplating non-renewal. * Follow up to ensure exceptional service. * Achieve performance targets for efficiency, sales, and retention. * Collaborate with your team for continuous learning and growth. * Maintain alignment with the Core Values of Delta Defense and Mission of the USCCA in all interactions. Required Skills/Experience:  * High School diploma or equivalent required. Associate’s degree or higher preferred. * This is not an entry level role and requires prior work history in a customer service or sales role. Experience in fielding customer concerns by phone, digital chat, social media, and SMS/text is a plus. * Required to pass and maintain Producer Property and Casualty License. Paid Training is provided for all hires. * Excellent interpersonal skills complemented by strength in both written and verbal communication. * Demonstrated ability to employ patience, empathy and strong listening skills while ensuring customer needs are fulfilled in a timely and satisfactory manner. * Computer fluency; working knowledge of software applications and advanced internet functions. * Passionate about delighting customers and communicating with them through conversation. * Able to work equally as well in a team environment, in-office or remotely.  * Self-defense knowledge and training, familiarity with firearms is preferred, but not necessary. New hires must complete full-time, paid training which includes onboarding, products and systems, sales and service, and preparation for the Producer Property and Casualty Licensing. Required training runs Monday through Friday 8:00am-4:30pm Central for the first 8 weeks upon hire. Training is virtual for remote employees. Now hiring Full Time employees for the following 40 hour/week openings with 8 hour shifts: * Tuesday through Saturday, 1:30pm - 10:00pm CDT * Sunday through Thursday, 1:30pm - 10:00pm CDT ** This remote work opportunity is open to Texas residents only. ** If you are interested in this role but do not reside in Texas, please visit our Careers page to view other open positions. Benefits information can be reviewed at: https://www.deltadefense.com/careers/ Anticipated application close date: October 1, 2025 To apply, please click here: https://recruiting2.ultipro.com/DEL1019DDLL/JobBoard/5a38633d-9fd5-48ee-9f8f-539de7dac65f/Opportunity/OpportunityDetail?opportunityId=de18648c-3fa8-48b9-b3cc-4d1ce44fca40&sourceId=2e32cc4a-4aa6-4a45-9714-b90929aa78f8 ** Please check your email after submitting your application. To advance in the hiring process, you must complete the requested online assessment. We look forward to reviewing your application. ** PM19 LI-#REMOTE

NOTE: The pay rate for this position is $65,000.00 annually, plus 10% annual bonus potential. POSITION SUMMARY: The Strategic Account Manager (SAM) is a key leader responsible for providing the highest level of service to our most valued clients. As trusted advisors and partners, SAMs leverage their expertise to build enduring client relationships and drive profitable outcomes. This role combines autonomy, accountability, and strategic insight to ensure an exceptional client experience, while fostering business growth and retention for AE Perkins.  Key Responsibilities Strategic Account Management Expertise (advanced):  Develop and execute customized account strategies, with laser-focus on long-term growth and retention for assigned client groups. Leadership and Cross-Functional Collaboration (advanced):  Ability to negotiate outcomes that are beneficial to AE Perkins and clients. Problem-Solving and Critical Thinking (advanced):  Identify opportunities for revenue generation, such as upselling services or introducing new product offerings.  Demonstrate superior public speaking skills when presenting AE Perkins.  Customer-Facing Skills (advanced):  Proactively monitor and analyze client performance metrics to identify trends and risks, and take corrective action as needed. Additional Responsibilities Client Relationship Building: Customer-Facing Skills (advanced):  Build and maintain strong relationships with key decision-makers, acting as the primary point of contact for all client needs. Presentation Skills (advanced):  Conduct regular business reviews (e.g., Annual Business Reviews) to align on goals, performance, and opportunities. Problem-Solving and Critical Thinking (advanced):  Partner with clients to provide solutions that address their challenges and align with their organizational objectives. Cross Department Collaboration (advanced):  Act as a client advocate within AE Perkins, ensuring their needs and objectives are met with tailored solutions. Cross Department Collaboration (advanced):  Partner with cross-functional teams (e.g., Sales, Operations) to ensure alignment on client goals and deliverables. Developing Relationships (advanced):  Share insights and best practices with colleagues to foster a collaborative and high-performing team environment. Organizational Skills and Time Management: Goal Setting (advanced):  Manage client accounts and projects simultaneously, ensuring all deadlines and service-level agreements are met. Attention to detail (advanced):  Maintain detailed and organized records of client interactions, project updates, and account plans. Prioritization (advanced):  Prioritize tasks effectively to balance strategic initiatives with day-to-day responsibilities. Requirements Requirements: Retention and growth-oriented with large case experience (advanced). Strong strategic thinking and leadership abilities (advanced). Excellent presentation, written, verbal, and organizational skills (advanced). Exceptional follow-up, follow-through, and time management (advanced). Willingness to set and meet high performance standards (advanced). Comfortable with travel and spending time in the field with sellers. Thrives in fast-paced, high-pressure environments with excellent multitasking skills (advanced). CREDENTIALS & EXPERIENCE: Bachelor’s Degree, preferred 5+ Years Account Management experience, required Industry experience and knowledge of business development and specific CDH & Cobra product administration Intermediate to advanced Microsoft Excel experience, preferred Experience in Benefits Administration, preferred Benefits BENEFITS Medical Insurance Vision Insurance Dental Insurance 401(k) Matching Flexible Spending Accounts Health Savings Accounts Disability & Life Insurance Employee Assistance Program LegalShield ID Shield Commuter Reimbursement Plan Tuition Reimbursement  Bonus Pay - Our Client Experience team operates on a quarterly bonus structure with earning potential between 4% and 6% of base compensation quarterly, dependent upon individual and team performance factors. ADDITIONAL BENEFITS INCLUDE: Wellable membership  Telescope Health (telehealth) through Accresa Intellect (mental health) application Employee engagement activities, including voluntary events, raffles, book club, and more!

FOLLOW YOUR DREAMS! - Phone Sales - Office Hours 8:30 - 6:00 p.m. (welcome to come earlier & stay later to make more sales and earn more money$) - Sales Training Provided! (No experience Needed) - Come in to Find out more!!! - Become a great salesman and sell enough for your chance to win your own ROLEX! Don't waste time... REPS HERE HAVE MADE 100K IN THE FIRST YEAR AND CONTINUE TO GROW. AVERAGE REPS MAKE 200-500K YEAR. COME TAKE ADVANATAGE OF THIS OPPORTUNITY AND SEND IN YOUR RESUME RIGHT NOW!

About ITRS At ITRS, we make society’s critical technology work. Our mission is to deliver automated and holistic IT observability solutions that safeguard critical applications and enable innovation. We are the only monitoring and observability platform designed for the most demanding and regulated industries — trusted by 90% of Tier 1 capital markets firms.    We believe when our team thrives, so do our customers. With us, you’ll find:  A culture that backs you – We’re proud to be a Great Place to Work for multiple years in a row due to our inclusive, supportive environment.   Work that matters – Make a real difference with 1,000s of global customers in industries that keep the world running, including 9 out of 10 top investment banks.  Room to grow – Whether you're starting your career or bringing years of experience, we’re committed to your development. Just ask our team members who’ve been excelling here for 10+ years.    With headquarters in London and teams across the US, Europe, and Asia, ITRS combines the agility of a high-impact tech business with the stability of a private equity–backed global partner.  Scope of Role We are looking for a motivated and enthusiastic Business Development Representative focused on our financial services division, to come aboard! Reporting to our Global BDR Manager, our BDRs will engage with Marketing, Sales Leaders, and Account Executives to produce leads and build customer pipelines. This is an entry-level role and is supported by a BDR manager who will take you through a tried and tested BDR training programme to ensure you have the tools to be successful. This position offers a base salary of between $55,000 - $65,000 per year, dependant on your experience.  You will have the benefit a hybrid work schedule, three days per week in our New York office, located in the city.   If you have a passion for technology and want to kick start your sales career, working for a tech company with a supportive and fun culture, ITRS is for you!  As a Business Development Representative, you will: Generate appointments through proactive outbound prospecting after identifying accounts with intent and real need for our solutions. Join forces with our creative marketing team to unlock hidden opportunities within leads and set meetings with the sales team. Understand the ITRS platform enough to provide a high-level introduction – you may be the first contact a future customer has with ITRS, so you will help make a great first impression. Help build and execute prospecting campaigns, taking into consideration what matters to your audience and how they will react to your messaging. Leverage taught sales techniques to maximize customer interactions. Get analytical with your outbound activity – tracking what’s working and consistently AB testing. Work closely with Sales Directors and attend customer meetings. Requirements Graduated bachelor's degree and/ or 1+ years related business development experience. Someone who has excellent communication skills, both written and verbal. Interested in the tech space. Proactive, eager to learn (ongoing BDR training will be provided!). Fearless when it comes to acquisition and prospecting.  Preference for IT Experience: Candidates with IT experience will have an advantage in understanding the technical aspects of our products/services, facilitating effective communication with technical decision-makers and addressing client challenges. Advantage of Financial Services Experience: Candidates with financial services experience bring valuable insights into industry dynamics, regulatory requirements, and client needs and fostering credibility with decision makers. Benefits Health Insurance, Vision Plan, and Dental Cover for you and your dependants Employee Assistance Programme Health Advocate 401(k) Remote Hybrid Working Enhanced Parental Leave Life Assurance 20 Days Holiday + Public Holidays ITRS is an Equal Opportunity employer and Inclusion is part of our everyday life. We celebrate diversity and pride ourselves on providing an environment where all employees can be their authentic selves and have a voice, allowing everyone to contribute equally. We remain committed to advocating inclusion, diversity, and equality into our ITRS family as we grow and enrich our business.   We welcome applications from everyone in the community as we recognise that a diverse workforce is a stronger workforce.

Our office is looking for a motivated representative to join our team at our Kew Gardens location. We are serving Queens, Brooklyn and Long Island. The job requires you to be on the phone and computer. Conveniently located on Queens Blvd, close to a train station. Send your resume to jemasolutions@gmail.com or call 718-520-1000