Information Technology Manager (Head Start/ Early Head Start)

EPIC Early Learning is seeking a passionate and experienced Information Technology Manager to join our team. As a private, nonprofit organization, EPIC has been providing early childhood educational services to children and families in Central Washington for over 45 years. Our mission is to empower children to reach their full potential through nurturing relationships, engaging experiences, and high-quality education. The Information Technology (IT) Manager provides on-site and remote technical support to Head Start and Early Head Start program locations. This position is responsible for assisting staff with basic IT troubleshooting, including hardware and software support, email and account access, and connectivity issues. The IT Manager ensures that technology systems are operational and accessible, supporting the daily functions of early learning programs and administrative teams. This role helps maintain secure, efficient, and user-friendly technology services that align with Head Start performance standards and agency policies and procedures. Responsibilities Provide timely and technical support to staff across Head Start and Early Head Start sites, including troubleshooting hardware, software, printers and connectivity issues. Collaborate with program staff to ensure technology supports compliance with Head Start Performance Standards and program operations. Assist with setup, maintenance, and inventory of computers, tablets, cell phones, and other technology used in classrooms and administrative offices. Ensure I/T is setup & functioning for Head Start Policy Council meetings, Board meetings and special events as requested. Support staff in utilizing specific web-based software by providing hands-on training, answering field questions by phone or e-mail and assisting in developing/updating training manuals. Research, purchase, install and clean all I/T equipment for all Head Start locations. Add, delete and troubleshoot staff email accounts Be the first point of contact to trouble shoot I/T issues, including software, computers, log-ins, printers and Wi-Fi to bring about timely resolution from start to finish.  Document support requests, track recurring issues, and communicate with administrators to improve system functionality and user experience. Be the contact person to organize and schedule with outside contractor(s) for servers, access points, and POE switch issues.  Communicate and provide status updates to management.  Ensure malware/anti-virus software is installed properly and updated regularly. Develop new strategies and IT procedures to increase efficiency, enhance workflow and improve customer satisfaction.  Maintain phone systems including setup, general maintenance, and upgrades as appropriate to skill level. Maintain confidentiality of all agency data, passwords and LAN address numbers. Report policy violations and/or unprofessional behavior to supervisor in a timely manner in accordance with EPIC’s policies/procedures and with WACs. Be committed to characterizing a culture of safety within our centers, playgrounds, buses and anywhere that children may be present. Be familiar with and encourage EPICs culture of “Speak up, Speak out”. Requirements  Hs/GED required / Bachelor's degree in IT, Computer Science or related field preferred IT experience, computer expertise in the following programs: Microsoft Word, Microsoft Excel, and Microsoft Publisher. Experience with cybersecurity tools and best practices Skilled in managing system backups, disaster recovery, and data security compliance Must be organized, able to manage time effectively, and provide “service-oriented” technical support. Strong project management and organizational skills Strong communication skills, attention to detail and the ability to integrate positively and effectively with other team members, coworkers, vendors, clients, and the general public. Ability to travel to various locations if needed Must be self-directed and able to work with a minimal amount of direction. Valid Washington State Driver’s license, own transportation and required auto insurance.  Pay Level: $78,000 - 82,000 Salary (Exempt) Position Closes: August 4th, 2025 Benefits ·         Medical/Dental/ Vision Plans ·         Sick Leave (5 hours per payroll) ·         Annual Leave (4 hours per payroll) ·         11 Paid Holidays ·         Employee Assistance Program ·         Basic Life Insurance ·         403 B (Employer match after 1 year or 1,000 hours) ·         As an employee of an Early Learning Non-Profit organization, you may be eligible for student loan forgiveness and childcare subsidy benefits. Additional information will be provided upon hire.