Customer Success Training and Operations Coordinator

Help us transform education. One video at a time. Screencastify is on a mission to improve learning outcomes and communication through video, empowering educators and students across the globe. With over 15M users and a dominant presence in K-12, we’re seeking a Customer Success Training and Operations Coordinator who thrives on shaping educator training, driving execution and always putting the customer first. Why this role matters You’ll shape how thousands of educators learn by creating engaging, repeatable training that drives real classroom impact. You’ll execute on key customer-facing operations, working across teams to ensure every interaction is smooth, effective, and valuable. You’ll be the voice of the customer—advocating for their success and helping improve our product and experience. What you’ll do Design and lead live training sessions for educators during and after school hours. Work with CSMs to build clear onboarding, training, and certification paths for users. Run our webinar program with consistent branding, structure, and outcomes. Collaborate with Marketing to highlight customer success stories. Support Customer Success processes, playbooks, tools, and data accuracy across the full customer journey. Gather feedback to improve product, content, and CS strategies. Share insights on K–12 and edtech trends. Look for ways to streamline and automate CS operations. Work closely with Sales, RevOps, and Product to ensure smooth transitions and workflows for customers. Requirements You’re a fit if you Have K–12 (1-2 years) experience as a teacher, instructional coach, or PD facilitator—and love leading adult learning. Have customer-facing experience (CSM, implementation or sales engineer) and understand how to balance educational impact with customer success goals. Are able to lead live trainings- virtually and in person- with confidence. Build scalable systems and use data to improve your everyday work. Embrace balancing multiple priorities and prefer to work cross-functionally. Communicate clearly and create strong content. Are energized by fast-paced, high-growth environments. You’re a stronger fit if you Have experience creating on-demand learning content or certification programs. Have worked with or supported edtech procurement or district-level rollouts Have delivered or managed large-scale webinar programs. Have systems experience with Salesforce, Gong, or other key CRM systems. Why Screencastify At Screencastify, we move fast because our mission demands it. We value accountability, ownership, and a bias for action. We believe in radical candor, working together to solve problems rather than assign blame. Above all, we care deeply about our customers, our teammates, and the future of education. We don’t just want you to do a job—we want you to bring ideas, challenge the status quo, and drive outcomes that matter. Details Location: Chicago hybrid (3 days/week in-office) Compensation: Starting at $50,000 Benefits: Competitive, including health, vision, dental, parental leave, and more. Ready to help us shape the future of education through video while solving real problems for millions of learners and educators? [Apply now] Benefits Competitive Compensation. We take a data-driven approach to our compensation strategy so all employees are paid competitively and fairly. 401(k) & Annual Performance Bonus Opportunity. We want to invest in present you and future you, which is why we offer a 401(k) match + Annual Performance Bonus opportunity. Flexible Time Off (FTO) Policy. We recognize that time off to rest and recharge is important. The Flexible Time Off Policy (FTO) is designed for our employees to do just that -- balance work and life while maintaining well-being. Parental Leave. Generous paid time off for parents to bond with the newest addition to their family! Medical, Dental, & Vision Insurance. We offer comprehensive health benefits, including medical, dental, and vision insurance. Plus, all employees receive a free One Medical membership. Divvy Bike Membership. If you’re in Chicago, take advantage of an annual Divvy membership -- on us. At Screencastify, we foster an inclusive, supportive, fun, and challenging team environment. We value having a team that is made up of a diverse set of backgrounds and respect the healthy expression of diverse opinions. We embrace experimentation and the examination of all kinds of ideas through reasoning and testing. Come join us as we continue to change the world through video. Screencastify is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender, sexual orientation, national origin, age, genetic information, gender identity, disability, Veteran status or any other characteristic protected by federal, state or local law.