Customer Success Manager

Want to Make a Difference for Others as a Leader in Healthcare? Welcome to Serenity.   If you’ve ever thought about a career in healthcare but didn’t know where to start — this is your sign. Serenity Healthcare is redefining what mental wellness looks and feels like.    No Healthcare Experience? We’ve Got You.  We’re not hiring for medical know-how — we’re hiring leaders. If you can motivate a team, hit goals, and keep things running smoothly, you’ll thrive here. Bring your people skills and drive — we’ll teach you the rest.  The Role:  Call Center Manager | Sandy Springs, GA  As Call Center Manager, you’ll lead Serenity’s patient support team of 100+ reps. You'll provide daily guidance, boost team performance, and streamline operations using practical strategy and data-driven decisions.  What You’ll Be Doing:  Supervise and coach call center team to deliver top-tier patient service  Improve call center metrics while ensuring quality patient interactions  Monitor and analyze call center performance data to drive continuous improvement  Create and maintain standard operating procedures for patient communication  Lead training initiatives on healthcare regulations and company policies  Collaborate with clinical teams to ensure seamless patient care coordination  Manage schedules to ensure coverage across all time zones  Handle escalated patient concerns with empathy and resolution focus  Ensure HIPAA compliance and patient confidentiality in all interactions  What You Need:  7+ years of call center management experience, healthcare setting strongly preferred  Solid working knowledge of Workforce Management systems and practices  Excellence in developing and motivating customer service teams  Data-driven approach to performance management and process improvement  Track  record of improving customer satisfaction metrics and team performance  Crisis management experience and ability to handle sensitive situations  Experience with healthcare scheduling systems and EMR platforms a plus  Strong understanding of HIPAA regulations and healthcare compliance requirements  Why You’ll Love Working at Serenity:  Competitive pay based on experience  Luxe-level benefits: We cover 90% of medical, dental & vision   401(k) – because your future deserves self-care too   10 PTO days (15 days after first year) + 10 paid holidays to rest, reset, and recharge   Employee Referral Program  Opportunity for advancement and professional development  Who We Are:   Using advanced medical devices recently released to market, Serenity Healthcare gives our patients long-term success even when other treatments have failed. With evidence-based research and proven results to support us, we help patients take back their lives with a revolutionary technological approach to healthcare.   Serenity Healthcare is an equal opportunity employer – if you’re qualified, you’re welcome here. This position is contingent on successfully completing a criminal background check and drug screen upon hire.   

We are a family-owned clothing company based in San Rafael in search of an office administrator/ receptionist. This is an ideal opportunity for a polished, articulate, and enthusiastic candidate who enjoys providing excellent customer service in a fast-paced office. We are looking for an engaging individual to act as the face and voice of the company as they greet outside contacts, respond to inquiries (both internal and external), and provide the highest level of customer service to both external guests and internal team members. As a candidate, you should have a professional demeanor and excellent interpersonal skills that will ensure your success in this highly visible role. You’d exhibit a diplomatic savvy and EQ skill set to interact with entrepreneurs, high-profile guests, investors, and vendors alike. Further, you’ll need the ability to prioritize and multi-task while paying close attention to detail. Key Responsibilities: • General administrative duties include but are not limited to mail and package management, meeting rooms, ordering office supplies, facilities, IT and general upkeep. • Order entry and related customer service. • Report regular operational updates. • Manage site emergency action plans, continuously reviewing and revising to ensure effectiveness; respond to emergency situations on-site (when needed) • Good project management skills and the ability to handle tight deadlines and work on simultaneous projects with little direction. • Ability to be on-site 5 days a week • Assist with the accounting team as needed Desired Skills and Experience: • 3 years in office administrative or customer service-oriented operational role • Excellent organizational skills with the ability to calmly juggle competing priorities and manage workflow • Strong interpersonal skills, demonstrated ability to interface with guests, other administrative assistants, and team members of all levels • Ability to motivate and lead self and others to deliver results in a collaborative environment • Strong teamwork and project-related skills, ensuring open communication channels across multiple functions and departments • A high degree of professionalism and ability to maintain confidentiality • Impeccable attention to detail

Spartan Plumbing, LLC in Dayton, OH is looking to hire a Call By Call Manager to oversee our plumbing sales operations and service team. Are you an expert manager? Do you want to take your career to the next level? Would you like to join a company with a great team and exceptional working environment? If so, please read on! Responsibilities include participating in the overall strategy, managing people, and establishing policies. You should be a thoughtful leader and a confident decision-maker, helping our people develop and be productive while ensuring we are exceeding our client's expectations. Ultimately, you’ll help our company grow and thrive. Oversee day-to-day operations Design strategy and set goals for growth Drive Sales and Installation Productivity to meet daily targets Ensure Daily KPIs are achieved Set policies and processes Ensure employees work productively and develop professionally Oversee training of new employees Prepare regular reports for upper management Requirements Proven experience as an Operations Manager or similar executive role Knowledge of business process and functions (finance, HR, procurement, operations etc.) Strong analytical ability Excellent communication skills Outstanding organizational and leadership skills Problem-solving aptitude Benefits Job Type: Full-time Pay: $60,000.00 - $70,000 per year Benefits: 401(k) 401(k) matching Dental insurance Health insurance Life insurance Paid time off Parental leave Referral program Vision insurance ARE YOU READY TO JOIN OUR SERVICE TECHNICIAN TEAM?* If you feel that you would be right for this Call By Call Manager job, please fill out our initial 3-minute, mobile-friendly application. We look forward to meeting you!

BOXCAR THEATRE is dedicated to supporting ground-breaking artistic visions through experience-driven productions for adventure seeking audiences. The company produces unique and immersive event experiences in San Francisco, including public performances, and private & corporate events. Our private and corporate events include holiday parties, team-building activities, client entertainment, weddings and birthday parties. BOXCAR THEATRE celebrates inclusion and is committed to workplace diversity. As a matter of policy, the company does not discriminate against race, gender, sexual orientation, age, physical ability, or any other articles of identity in our hiring practices. BOXCAR THEATRE holds the safety, well-being, and enjoyment of our performers, staff, and guests in the highest regard. The Event Coordinator Assistant is a part-time, non-exempt hourly position in the Management Office of Boxcar Theatre. Compensation is based on experience and performance. The position is not eligible for paid time off or other benefits. The Event Coordinator Assistant reports to the Event Coordinator and has no supervisory responsibility. The position works closely with Event Concierges, who are responsible for sales; the VP of Operations, who oversees event and venue operations; the Venue Director, who manages and facilitates the event space and staff; the Talent Manager, who manages talent coordination; the Event Managers, who oversee event execution; and the Food & Beverage Manager, who oversees food and beverage service. The Event Coordinator Assistant is responsible for working alongside and according to the needs of the Event Coordinator to assist in capturing event details and organizing all aspects of a private event from the time when a contract is signed to the moment the doors open. They also work closely with our catering vendors, and help manage post-event follow up. The ideal candidate is organized and detail oriented. They are skilled at following directions, as well as their own initiative, to accomplish tasks on - and ahead of - deadlines. They are a personable relationship manager and comfortable upselling clients to additional services and packages. The Event Coordinator Assistant must perform the following tasks to the highest standards: Provide exceptional hospitality around the the principals of 5-star service Project and cultivate a professional manner with an emphasis on teamwork, hospitality and guest experience Deliver on established departmental goals; policies & procedures; budgets; and schedule deadlines Monitor Client and Guest Satisfaction Reports as assigned, and recommend actions to improve results Maintain good communication and working relationships with all departments, colleagues, clients and guests; building relationships, managing conflict, and fostering a positive working environment Ensure accuracy in documentation, financial transactions, and other administrative tasks When assigned, assist the Event Coordinator by acting as the primary client relationship manager after a Letter of Agreement is signed, gathering requirements, communicating updates and managing expectations leading up to the event Assist in determining a client’s catering needs, sharing menu options, coordinating pre-event tastings and creating a Banquet Event Order, and identifying opportunities to upsell or drive additional revenue where appropriate Along with the Event Coordinator, work with Boxcar’s VP of Operations, Venue Director, and Talent Manager to help develop an event plan and identify staffing requirements, trouble-shooting when necessary Assist the Event Coordinator as they serve as the primary conduit between the client, vendors, and Boxcar’s event management team: gathering operational requirements, circulating those requirements internally, managing placement and fulfillment of the Catering and other vendor orders, and clearly communicating event timeline and logistics back to the client As assigned, proactively communicate with the client through the event planning process, coordinate additional site visits, direct event setup, organize vendor and staff communication, provide a pre-event tour with the client, and successfully hand over the relationship to the Event Manager for day-of event execution, remaining on-call as needed for day-of support Help manage post-event follow up by requesting feedback, sending thank you cards, and updating event testimonials for future marketing purposes Demonstrate flexibility and the ability to improvise at a moments notice Primary Duties Include: Create detailed floor plans and seating layouts Prepare, format, and print menus, signage, and other event materials Support the preparation, updating, and distribution of Banquet Event Orders (BEOs) Maintain catering trackers, and record all dietary restrictions and service details Participate in and help coordinate final walkthroughs with clients and vendors Organize and maintain event files for accessibility and archival purposes Provide logistical support to the Event Coordinator and clients for pre-show receptions, Gatsby events, corporate functions, private celebrations, and weddings Assist with event set-up, including catering stations, décor, and printed materials Greet and assist clients, vendors, and guests with professionalism and courtesy on event days Take thorough notes during meetings and walkthroughs to ensure accurate documentation of all details Contribute to the creation, refinement, and updates of the Event Coordination Manual and SOPs Provide administrative support including scheduling, email correspondence, and vendor follow-ups When assigned, fully coordinate smaller-scale events (e.g., Gatsby Parties and Pre-Show Receptions) OTHER DUTIES AS ASSIGNED Necessary Qualifications: 1 year of event planning, coordination, or management experience 1 year experience working in a client or vendor-facing role Excellent time management, organization and communication skills Ability to build personable and productive business relationships with clients, vendor and internal stakeholders Proven track record of assisting in managing multiple projects independently

Become a part of DATAMARK, Inc. as a Call Center Relationship Manager! This position is integral to our client engagement strategy and aims to enhance customer satisfaction and retention. As a Call Center Relationship Manager, you will serve as the primary point of contact for our clients, playing a vital role in managing accounts and ensuring that our contact center operations effectively meet their needs. Your goal will be to uphold the highest service standards while identifying areas for improvement and growth. Key Responsibilities: Client Interface: Build and maintain strong relationships with key clients, addressing their concerns and ensuring their satisfaction. Performance Analysis: Monitor call center metrics and performance to ensure service levels are met, and identify opportunities for enhancements. Collaborative Approach: Work closely with internal teams to align services with client expectations and operational capabilities. Proactive Engagement: Regularly communicate with clients through meetings and reports to provide updates and gather feedback. Strategic Planning: Create and implement action plans that drive client engagement and maximize account growth. Join us in delivering exceptional service and support to our clients while fostering a positive team environment! Requirements Qualifications for the Call Center Relationship Manager: Education: Bachelor’s degree in business administration, communications, or a related field. Experience: Minimum of 3 years of experience in a call center environment, with at least 2 years in a relationship management or client-facing role. Knowledge: Familiarity with call center operations, metrics, and best practices. Communication Skills: Exceptional verbal and written communication skills to effectively interact with clients and internal teams. Analytical Ability: Strong analytical skills to evaluate performance data and client feedback. Problem-Solving: Proven ability to resolve conflicts and manage issues with professionalism and tact. Team Player: Ability to work collaboratively within a team-oriented environment. Technical Skills: Proficiency in CRM tools and Microsoft Office applications. Travel Requirements: Willingness to travel occasionally for client meetings, if needed. **Applicants must be authorized to work in the U.S. for any employer as we are unable to sponsor or take over sponsorship of an employment Visa at this time** Benefits What We Offer: Comprehensive Health Care: Medical, dental, and vision plans to keep you and your family healthy. Retirement Savings: Secure your future with our 401k plan Life Insurance: Basic, voluntary, and AD&D coverage for peace of mind. Time Off: Paid time off and major holidays to recharge and enjoy life. Disability Coverage: Short-term and long-term disability plans for added security. Professional Growth: Access to training and development to advance your career. Wellness Resources: Support for your overall well-being. Starting Salary: $70,000/annually **Applicants must be authorized to work in the U.S. for any employer as we are unable to sponsor or take over sponsorship of an employment Visa at this time**

craigslist seeks User Operations team members to: improve the CL experience for as many users as possible help mitigate spam, fraud, and other terms of use violations process email and phone support queues develop and maintain user "help" resources curate user feedback for technical staff moderate discussion forums This position requires: 1-2 years of high volume user/customer support experience self-starters with a track record of hard work, adaptability, productivity the ability to juggle multiple tasks and shift focus often and with ease analytical, pattern recognition, and troubleshooting skills proven ability to effectively collaborate with others to achieve common goals skilled written and verbal communicators who value a diversity of perspectives sound judgment and impeccable discretion Positive consideration will also be given for any of the following: experience addressing spam, scams, phishing, harassment, trust and safety, or related issues basic knowledge regarding MacOSX, web browsers, IP addresses, and related concepts demonstrated interest and ability to expand technical skills and knowledge scheduling flexibility (early morning, evening, weekend) craigslist offers: an unusually philanthropic company mission and philosophy a small team (~50) of fun-loving, smart, interesting, idealistic people non-garden-variety tech challenges at billions-of-page-views-per-day a tech nirvana, free from VCs, MBAs, sales, marketing, biz dev, or pivoting big company stability and benefits -- w/o the dysfunction and despair competitive market rates for you -- free classifieds for humanity craigslist benefits include: 100% paid (including eligible dependents) health and dental insurance craigslist-provided health reimbursement account ($4K-$10K) 3-to-1 match on employee charitable donations (up to 10% of salary) 401(k) matching program (up to 6% of salary), with immediate vesting 4 weeks paid time off; 10 paid holidays wellness stipend (up to $150/month) Please note: Candidates must be authorized to work in the United States without sponsorship. Interviews are being conducted virtually. All craigslist staff are currently working from home. To apply, please send a cover email highlighting your experience and interests as they relate to this position and paste your plain text resume into the body of the email with USER OPERATIONS in the subject line. No attachments please. craigslist is an equal opportunity employer. craigslist policy prohibits discrimination based on age, genetic information, marital/domestic partner status, medical condition (including cancer, genetic characteristics, or AIDS/HIV status), mental or physical disability, national origin and ancestry (including language use and holding a driver's license granted under Vehicle Code section 12801.9), race and color, creed, religion, sex (including pregnancy, perceived pregnancy, childbirth, breastfeeding, and related medical conditions), gender, gender identity/expression, sexual orientation, weight, height, military/veteran status, or any other characteristic protected by federal, state, or local laws.