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We are looking for a Help Desk Support Technician who is a results-oriented professional dedicated to client satisfaction and skilled in resolving technical issues. \r\nAs a Help Desk Technician, you should have a working knowledge of desktop operating systems and a drive to deliver the best possible experience to our clients. You’ll be troubleshooting Windows 10 / 11 and MacOS regularly in addition to working in Office 365 and Active Directory as parts of your day. Throughout the day you’ll be translating technology to end users that aren’t always technical, so communication skills are paramount in this role.\r\nIf you’re eager to assist end users in overcoming their technical challenges while gaining valuable knowledge along the way, this could be the ideal role for you.\r\nHere’s what you’ll be doing:\r\n You’ll primarily be focused on desktop and laptop support, including break/fix issues, application installation and configuration, and user level settings. You’ll also be involved in the security side of things, where you’ll be tasked with investigating and remediating malware alerts and helping users enroll in MFA.\r\n You’ll work through our ticketing system to document, track, and escalate tickets, and you’ll also work in our documentation platform to keep everything up to date along the way.\r\n You’ll be working with a team of intelligent people to deliver world class service to our clients, both remotely and onsite.\r\n The work schedule for this position is from Monday to Friday, 8 AM to 5 PM PST at our Bellingham office, with a minimum requirement of four days a week onsite. There is the possibility of working remotely for one day each week. During the onboarding process, you will need to be in the office for five days a week until you're prepared to shift to the regular schedule.\r\n **This position requires working onsite in our Bellingham office**\r\nRequirements\r\n Minimum 1 year of experience in professional IT support\r\n Working knowledge of Windows 10, 11 and MacOS\r\n Working knowledge of the Microsoft 365 office suite\r\n Knowledge of Office 365 cloud services is a plus\r\n Knowledge of Azure and/or AWS is a plus\r\n Time management skills are crucial to your success in this role\r\n Superb verbal and written communications skills are a must\r\n A+ and/or Network+ certifications are preferred\r\n Experience with a ticketing system is desirable, and familiarity with Autotask is a significant advantage.\r\n Benefits\r\nAt FusionTek, we truly believe that our people are our most valuable asset, which is why we’re excited to provide:\r\n Hourly rate - $25/hour\r\n Competitive pay with quarterly bonus eligibility\r\n 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Information & Communication Technology in Bellingham