On-Site IT Support Technician (Part-Time, 2 Days/Week) (oakland downtown)

About Us We are a Managed Service Provider (MSP) specializing in IT solutions for architectural firms. Our clients rely on us to support complex IT environments that include Autodesk products (AutoCAD, Revit, Bluebeam, SketchUp), Adobe Creative Suite, and Microsoft 365. We focus on delivering excellent technical support and outstanding customer service. We are currently looking for an experienced On-Site IT Support Technician to provide hands-on support for our clients on a part-time basis (two full days per week, 8 hours each day). Position Summary This role is perfect for an experienced IT professional (3–5 years) who enjoys working in a client-facing environment. The position involves on-site support, troubleshooting technical issues, assisting with network and system administration tasks, and providing excellent communication with end-users. You must be organized, proactive, and confident in handling both hardware and software issues. Key Responsibilities Provide on-site technical support for desktops, laptops, and peripherals. Troubleshoot and resolve issues related to: Autodesk (AutoCAD, Revit, Bluebeam, SketchUp) Adobe Creative Suite (Photoshop, Illustrator, InDesign) Microsoft 365 (Outlook, Teams, OneNote) Assist with basic networking and connectivity troubleshooting (switches, routers, firewalls). Support Windows environments, including domain login issues and printer setups. Perform hardware diagnostics and replacements (RAM, hard drives, etc.). Document work and updates in Zoho Desk and IT Glue. Communicate clearly with clients regarding progress and resolutions. Requirements 3–5 years of IT support experience (MSP experience strongly preferred). Hands-on experience with: Autodesk software (AutoCAD, Revit) and plugins (e.g., pyRevit). Adobe Creative Suite and Microsoft 365 troubleshooting. Windows desktop environments and basic domain administration. Basic knowledge of network troubleshooting (firewalls, switches, VPNs). Familiarity with MSP tools: Zoho Desk, IT Glue, ClickUp, Resource Guru (or similar). Excellent English communication skills (written and spoken) for client interaction and documentation. Strong problem-solving ability with logic and common sense. Reliable transportation to travel to client sites. Preferred Qualifications Experience working with architectural firms or design software environments. CompTIA certifications (A+, Network+, Security+) or equivalent experience. Familiarity with ITIL processes. Schedule & Pay 2 full days per week (8 hours per day) – flexible scheduling available. Pay: (based on experience). How to Apply Please reply to this post to apply. Include your resume and a short cover email explaining why you’re a great fit for this role.