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IT Support Specialist (Denver Tech Center)

$25-30/hour

6782 S Potomac St Suite 100, Centennial, CO 80112, USA

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Location: Denver Tech Center (Onsite for first few weeks, then Hybrid/Remote) Compensation: $25-$30/hr Employment: Contract (with potential for full-time conversion) Start Date: ASAP About the Role We are seeking a motivated and customer-focused IT Support Specialist to join our team on a contract basis. This role is perfect for someone who enjoys solving problems, providing excellent technical support, and thrives in a fast-paced environment. The position will require you to work onsite in the Denver Tech Center during the initial training and ramp-up period (first few weeks). Afterward, you will transition to a hybrid/remote schedule. There is an opportunity to transition into a full-time position based on performance and business needs. Responsibilities Serve as the first point of contact for end-users seeking technical assistance via phone, email, or in-person. Troubleshoot and resolve hardware, software, and network issues at Tier 1 level. Log and track support requests in the ticketing system, ensuring timely updates and resolutions. Escalate complex issues to Tier 2/3 support when necessary. Assist with new user onboarding, including account setup, hardware preparation, and software installation. Maintain a professional and customer-first attitude in all interactions. Document troubleshooting steps, solutions, and best practices for future reference. Qualifications Valid driver’s license and reliable transportation (required for initial onsite work). 1+ year of experience in a help desk, technical support, or IT support role (or equivalent education/certifications). Familiarity with Windows and/or macOS environments, Microsoft 365, and common office applications. Basic understanding of networking (IP addresses, DNS, Wi-Fi troubleshooting). Strong communication skills and ability to explain technical concepts to non-technical users. Clean Background / MVR. Self-motivated with excellent problem-solving skills and attention to detail. Preferred Certifications CompTIA A+ Microsoft Azure Fundamentals (AZ-900) Microsoft 365 Fundamentals (MS-900) What We Offer Competitive pay at $25-$30/hour. Hybrid/remote flexibility after ramp-up. Computer / Equipment provided. Opportunity for full-time employment after the contract period.

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6782 S Potomac St Suite 100, Centennial, CO 80112, USA
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