Browse
···
Log in / Register

Service Manager (Portland)

$75,000/year

1400-1416 NW Hoyt St, Portland, OR 97209, USA

Favourites
Share

Description

Customer Experience Service Manager – Barefoot Sound Location: Barefoot Sound Portland Job Type: Full-time Reports to: CEO & CTO Job Summary Barefoot Sound is seeking an experienced Customer Experience Manager to oversee and manage all aspects of customer support, technical service, and warranty/repair operations. This role is responsible for ensuring high-quality service delivery, maintaining customer satisfaction, and improving internal service processes. The ideal candidate will have a strong technical background in professional audio equipment, excellent problem-solving skills, and experience leading a service team. Key Responsibilities Customer & Technical Support • Manage and respond to customer inquiries, service requests, and technical support issues. • Develop and implement efficient troubleshooting and repair procedures to minimize downtime for customers. • Maintain strong communication with customers regarding service timelines, repairs, and warranty claims. • Experience with Zendesk and Trello Administration is strongly preferred. Service Operations Management • Oversee the repair and warranty process, ensuring timely resolution of issues. • Track and analyze service data to improve response times and service quality. • Manage service inventory, including replacement parts and repair components. • Develop and enforce service policies, ensuring compliance with company and industry standards. Team Leadership & Training • Supervise and support service technicians and customer service representatives. • Provide training and technical resources to internal teams and external service providers. • Work closely with engineering and production teams to provide feedback on recurring product issues. Process Improvement & Documentation • Continuously improve service workflows to increase efficiency and reduce service costs. • Maintain accurate service records, reports, and documentation. • Develop and update service manuals, FAQs, and troubleshooting guides for customers and internal use. Collaboration & Product Feedback • Work with the engineering team to report and analyze recurring product issues. • Provide insights into product reliability and potential areas for improvement. • Support production and quality control teams by relaying service-related data. Qualifications & Requirements • Bachelor’s degree in engineering, electronics, business, or related field preferred • Minimum of 5 years of experience in technical service, customer support, or repair operations, preferably in the pro audio or electronics industry. • Strong leadership skills with experience managing a service department. • Hands-on experience troubleshooting and repairing audio electronics. • Proficiency in soldering through-hole and surface mount components • Excellent customer service and strong communication skills for troubleshooting with clients. Both over the phone and email. • Strong ability to multi-task and prioritize service repairs and requests, integrating occasional VIP cases requiring high prioritization. • Comfortability working in windows terminal / PowerShell for remote firmware updates • Proficiency with service management software and CRM tools. • Strong analytical and problem-solving abilities. • Ability to work collaboratively across departments. • Product QC and testing for replacement parts for completed repairs. Preferred Qualifications • Experience in professional audio, recording studio equipment, or related fields. • Knowledge of electronic circuits, schematics, and test equipment. • Understanding of warranty and service logistics, including international service support. Compensation & Benefits • Competitive salary based on experience. • Health, dental, and vision insurance. • Paid time off and company holidays. • 401(k) retirement plan. • Employee discounts on Barefoot Sound products. How to Apply If you're ready to make your mark in the world of audio engineering and become part of the Barefoot Sound family, please send your resume and a brief cover letter detailing your interest and qualifications. In your cover letter, please include your relevant experience and why you are excited about joining our team.

Source:  craigslist View original post

Location
1400-1416 NW Hoyt St, Portland, OR 97209, USA
Show map

craigslist

You may also like

Workable
Real Estate Broker
At Windermere, we go beyond transactions, we build relationships, support communities, and elevate the real estate experience every day. As relationship heroes, we take pride in making dreams come true for our clients. We’re currently seeking a dedicated and professional Real Estate Broker to join our dynamic and vibrant team. In this role, you’ll be a key link between buyers and sellers, guiding clients through every step of the process, from marketing listings to negotiating deals and ensuring smooth, successful closings. Why Windermere? Because we believe in more than just selling homes. We believe in people. We value diversity, inclusivity, and collaboration. We know that when different perspectives come together, we all succeed.#LI-Hybrid Key Responsibilities: Assess clients’ needs, preferences, and financial capacity to recommend appropriate real estate solutions Conduct detailed comparative market analyses to determine property values and pricing strategies accurately Prepare and manage all necessary documentation, including contracts, agreements, leases, and closing statements, in compliance with legal and regulatory standards Maintain and regularly update property listings to ensure accurate and current market representation Professionally present, promote, and market residential and commercial properties to prospective buyers and investors Requirements Proven track record of successful sales in the real estate industry Friendly and outgoing personality with excellent interpersonal skills Strong communication and negotiation abilities Basic computer skills and familiarity with MS Office Ability to work independently and as part of a team Reliable transportation and a valid driver's license Minimum age of 18+ Benefits Partner with the #1 real estate brand in the Pacific Northwest Excellent Culture and Diversity Carefully crafted new agent business building not available anywhere else  401K plan Offered Great Internal Support Team Part-time (case-by-case basis) vacation time off ongoing training perks and discounts Flexible work schedule unlimited learning potential Estimated Commissions between $95,314.00 to $100,000 (after launched) By completing this application, I provide my consent and electronic signature authorizing Windermere, its affiliates, and real estate agents to deliver or cause to be delivered telephonic sales calls, including calls, text msgs, or voicemail, to me at the phone number above using an automated system for the selection or dialing of phone numbers or the playing of a recorded message when a connection is completed, and by other means. I understand that I am not required to directly or indirectly consent, and I do not have to agree as a condition of purchasing any property, goods, or services. I understand that I can opt out by texting “stop” to these calls and that msg fees may apply.
Bellingham, WA, USA
$95,314-100,000/year
Workable
Field Operations Agent, Oregon Coast
Who we are... AvantStay delivers world class, authentic, tech-enabled short-term rental (“STR”) group experiences targeted at the millennial generation. We are venture funded and growing rapidly in the explosive $100+ billion dollar STR industry. We deliver a customized end-to-end experience that is tailored just for groups and powered with technology at every layer.  What we are looking for… As a Field Operations Agent, you will support the management team in all the day to day operational activities related to our AvantStay properties in the designated area. You will ensure a superior guest experience by auditing properties, maintaining supplies, and responding to concerns in a timely fashion. This position does require close proximity to the market and will require frequent travel to various sites within the designated area.  Must reside within 30-minutes of market area. What you’ll do… You will be responsible for the following duties and responsibilities, which may not be an exhaustive list:  Reporting to the local market leader and performing routine assigned tasks and providing other support as directed. Conducting inspections of properties within your designated area to ensure compliance with AvantStay standards and regulations. Maintaining inventory and stock supply in the office and ensuring that each market property has the necessary supplies and equipment to function effectively. Responding to issues or requests via emails, calls, texts, Slack messages, and tickets from guests or homeowners in a timely and effective manner, providing excellent customer service. Performing minor housekeeping or routine rental maintenance tasks as needed, such as changing linens, moving furniture, assembling products in the homes, cleaning, changing light bulbs, locks, ring cameras, troubleshooting cable, or addressing wifi issues. Frequently traveling to various properties within the designated area to support operations and ensure compliance. Oversee housekeeping dispatching in the absence of the local market leader. Strong focus on onboarding new homes.  Requirements What you’ll bring… 1+ year of hospitality or customer-facing experience  Basic skills in Microsoft Office (Excel, Word & PowerPoint); Knowledge of Salesforce a plus Availability to work on weekends and holidays, with an overall flexible work schedule to fit current business needs Access to reliable transportation and a valid driver’s license Ability to spend a majority of working time standing, walking, and driving to properties. Ability to regularly bend at the waist, squat, kneel, climb, carry, reach, stoop, and occasionally push, pull, and lift more than 25 lbs. Excellent self-management skills, and the ability to prioritize and deliver work to meet tight deadlines and work in a fast paced environment Experience in Hospitality and/or Real Estate are a plus Must reside in the designated area. Business needs dictate hands on in-market presence. Benefits Perks and Benefits... Hourly pay $21-23/hr, depending on skills & experience Generous paid time off including mental health days off & volunteer days off Company-sponsored insurance (medical, dental, vision, life, etc.) Complimentary and discounted stays at AvantStay properties Paid parental leave Wellness reimbursement Cell phone reimbursement Mileage reimbursement When you join AvantStay… You’ll be doing work that matters alongside an experienced and dynamic team, transforming the way people travel and vacation.  Your place within the colossal travel and real estate industries will leave you with a wealth of opportunities to feel both challenged to innovate and rewarded for your efforts. Of course, we will offer you pay and benefits, but we’re about more than that. AvantStay is a place where you can craft your own path to greatness. Whether you think in code, words, pictures or numbers, find your future at AvantStay.  Equal Employment Always... We're proud to be an equal opportunity employer and we celebrate our employees' differences, including race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, and Veteran status. Different makes us better.
Manzanita, OR, USA
$21/hour
Workable
Assistant Area Manager, Poconos
AvantStay delivers world class, authentic, tech-enabled short-term rental (“STR”) group experiences targeted at the millennial generation. We are venture funded and growing rapidly in the explosive $100+ billion dollar STR industry. We deliver a customized end-to-end experience that is tailored just for groups and powered with technology at every layer. What we are looking for As an Assistant Area Manager, you will support the Area Manager in all the day to day operational activities related to our AvantStay properties in the designated area. You will ensure a superior guest experience by auditing properties, managing supplies, and responding to concerns in a timely fashion. This position does require close proximity to the market and will require frequent travel to various sites within the designated area. Must reside within a short drive of our vacation rental properties in the designated area. What you’ll do You will be responsible for the following duties and responsibilities, which may not be an exhaustive list: Reporting to the Area Manager and performing assigned tasks, while also filling in as the market lead and personnel manager in the absence of both the Area Manager and Senior Assistant Area Manager, if applicable to the market. Serving as a reliable point of contact for the owners of AvantStay properties by effectively communicating with them in a timely manner and reviewing their owner distribution statements. Additionally, acting as a bridge between the property owners and the internal departments of AvantStay. Meeting and maintaining AvantStay standards and metrics related to owner satisfaction. Collaborating with the in-market team to ensure efficient and effective operations, including training, coaching, and evaluating the performance of other field operations personnel. Monitoring the progress of guest or homeowner issues, ensuring they are resolved within the designated time frame. Reviewing the quality of the resolution and taking appropriate actions as needed to ensure customer satisfaction. Exercising independent judgment in proactively identifying issues or quality assurance concerns at the properties and taking appropriate action to address them and/or assign rectification duties to other field operations personnel. Carrying out essential, non-manual administrative duties to support daily operations, free from direct supervision. Coordinating and/or overseeing housekeeping or routine rental maintenance tasks, such as changing linens, moving furniture, changing light bulbs, troubleshooting cable, or addressing wifi issues. Ensuring all homes have appropriate inventory levels of consumables and linens for the select market. Conducting regular inspections of properties to ensure compliance with Avantstay standards and regulations, as necessary and in the event of lack of sufficient market coverage in the requisite area. Addressing guest and homeowner concerns by responding in a timely manner to emails, calls, texts, Slack messages, and tickets. Frequently traveling to various properties within the designated area to support operations and ensure compliance. Being part of rotating “On Call” after hours for market support. Requirements 2+ years of hospitality or customer-facing experience Vacation rental industry experience (preferred) Basic skills in Microsoft Office (Excel, Word & PowerPoint); Knowledge of Salesforce a plus Ability and availability to work weekends, holidays, and with an overall flexible work schedule to fit current business needs Reliable car and a valid driver’s license Ability to spend a majority of working time standing, walking, and driving to properties Ability to regularly bend at the waist, squat, kneel, climb, carry, reach, stoop, and occasionally push, pull and lift more than 25 lbs. Excellent self-management skills, and the ability to prioritize and deliver work to meet tight deadlines and work in a fast paced environment Responsiveness via Slack and email Experience in hospitality and/or real estate and Accredited Residential Manager (ARM) designation are a plus. Must reside in the designated area. Business needs dictate hands on in market presence. Benefits The role has an annual starting salary of $55,000 + performance bonus (dependent on your skills and experience) Benefits and Paid Time Off Company-sponsored insurance (medical, dental, vision, life, etc.) Team bonding and off-site events Complimentary and discount stays at AvantStay properties Parental leave Fitness & cell phone stipends Mileage Reimbursement When you join AvantStay You’ll be doing work that matters alongside an experienced and dynamic team, transforming the way people travel and vacation. Your place within the colossal travel and real estate industries will leave you with a wealth of opportunities to feel both challenged to innovate and rewarded for your efforts. Of course, we will offer you pay and benefits, but we’re about more than that. AvantStay is a place where you can craft your own path to greatness. Whether you think in code, words, pictures or numbers, find your future at AvantStay. Equal Employment Always We're proud to be an equal opportunity employer and we celebrate our employees' differences, including race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, and Veteran status. Different makes us better. No soliciting from staffing agencies. Thank you!
Blakeslee, PA 18610, USA
$55,000/year
Cookie
Cookie Settings
Our Apps
Download
Download on the
APP Store
Download
Get it on
Google Play
© 2025 Servanan International Pte. Ltd.