$18-25/hour
11779 Sheldon St, Sun Valley, CA 91352, USA
Job Title: Online Passport Customer Service Representative Location: Sun Valley (In Office) Employment Type: Full-Time âž» About the Role We are seeking detail-oriented and customer-focused Online Passport Customer Service Representatives to assist applicants with their passport-related inquiries. This position involves providing guidance through the application process, answering questions about required documentation, troubleshooting online submission issues, and ensuring a smooth customer experience. âž» Key Responsibilities âą Respond to customer inquiries via email, chat, and phone in a professional and timely manner âą Form filling and printing shipping labels âą Verify customer information and guide applicants on required documents âą Troubleshoot basic technical issues customers may encounter on the portal âą Escalate complex cases to the appropriate department when necessary âą Maintain accurate records of customer interactions âą Deliver excellent service while upholding confidentiality and security standards âž» Qualifications âą Prior experience in customer service, call center âą Strong written and verbal communication skills âą Ability to work independently and manage multiple inquiries at once âą Basic technical troubleshooting ability (navigating websites, guiding customers through online forms) âą Strong attention to detail and organizational skills Plus âą Typing speed - 40wpm+ âą Photoshop âž» Benefits âą Competitive hourly pay $18-25 âą Flexible scheduling options (weekday and weekend shifts available) âą Paid training and ongoing support âž» How to Apply Please submit your resume