Director of Managed Services

**This is a hybrid position. Work from home status is only granted if criteria is met, and upon completion of 2 weeks (minimum) of in-office onboarding/training.** Who is Centah? Acquired by Financeit in 2017, Centah is a lead and workflow management company that allows some of North America’s largest home improvement businesses to distribute and manage leads, powering over $3 billion in annual sales. One of the driving forces behind Centah’s industry-leading platform is a full-service contact center in Fort Lauderdale, Florida, that specializes in inbound and outbound support for the home improvement industry. Centah’s Call & Contact Centers become the main point of contact for the customer, ensuring expectations are met and managed throughout the lifespan of the project. About the role: We are looking for an enthusiastic and self-motivated Customer Service Representative to join our team. As a Customer Service Representative, you must be able to work in a fast paced environment, be flexible with an aptitude for learning, understanding, and conveying information. You will also be responsible for treating every customer with the utmost courtesy while maintaining a positive outlook on every call. Excellent communication skills are vital for this role, along with enjoying assisting customers in a friendly and respectful manner. Responsibilities: Answer incoming calls and respond to customer’s requests Ability to work in a fast paced environment. Book appointments for members with a high degree of data accuracy Maintain excellent written and verbal communication skills on a consistent basis Identify and escalate issues to supervisors Responsible for adapting to fast changing guidelines with customers Informs clients by explaining procedures; answering questions; providing information Maintains and improves quality results by adhering to standards and guidelines Requirements General Requirements: High school graduate or G.E.D. Minimum of one year experience in an inbound/outbound call center or retail environment is preferred Excellent oral and written communication skills Ability to multitask in speaking on the phone, using the computer and keyboard simultaneously Ability to type at least 25 words per minute is preferred Experience in providing exceptional customer service and maintaining established quality requirements Must be able to pass a background check Performance Requirements (**MUST READ**): Average Talk Time: Less than 4 minutes per call while resolving customer issues. Call Conversion Ratio: Require a 60%+ lead to call ratio. Disposition Calls Processed: Demand proof of handling 80+ calls per shift with accurate disposition coding and in a timely manner. Attendance: Require a 98%+ attendance record over 6+ months, with little to no unexcused absences. QA Score: Must consistently achieve 90%+ quality assurance scores on call evaluations monthly. Average Hold Time: Must have maintained average hold times of less than 60 seconds per call, this is a high call volume environment. Calls Handled per Hour: Demand experience processing 10+ calls per hour with accurate dispositions, note and escalations. Breaks/ Lunches: adherence to scheduled breaks and lunches: two 15 minutes breaks, one 30 minute lunch. Error-Free Documentation: Must demonstrate 99%+ accuracy in call processing and CRM updates. All notes will be reviewed. Benefits Opportunity to continue working from home in our post-pandemic workplace Retention bonus at both the 6 month and 1 year mark Eligible for Medical, Dental, and Vision after 60 days of continuous employment $15,000 Life Insurance (Company Paid) 401K plan eligibility after 1 year of service w/company match of up to 4% Paid Time Off - Earn 10 days per year after 90-day probationary period Monthly Incentive Bonus Plan (up to $300) Weekly/monthly gift card drawings/contests for meeting goals Career learning and development programs Casual dress code Salary: $14.50/hour Financeit is an equal opportunity employer. Accommodations are available on request for candidates taking part in all aspects of the selection process. Next steps: If what you just read excites you, we’d like to hear from you! Please submit your application and we’ll contact you if you become selected for a phone interview.

Pay range ** $18 - $21 per hour ** Pensacola FL Ewing Outdoor Supply looking for a Delivery Driver to provide excellent customer service at our fantastic branch in Pensacola!!! The correct new teammate will have a passion for customer service and safety, but also have the ability to hustle and keep up in a fast paced distribution warehouse, where serving our contractors and customers is our priority. This position will have delivery and warehouse responsibilities, so the ability to flex and lift 50-70 lbs. will be required of you. We will be flexing your brain as well, building your skill set and product knowledge to help at the sales counter as you grow. Prior green industry and landscape experience is preferred, but not required, we can teach you. If your are bilingual English/Spanish, that would be preferred, but not a requirement. We will always look for the right team fit. As a green industry leader for over 100 years, family owned Ewing Outdoor Supply prides itself on working hard for our customers, growing our employees and having fun while doing it. If this sounds like an opportunity that interests you, read the full job description provided above to see if you would be a fit for our team, and in our family. **Preferred consideration for** Bilingual (English/Spanish) Responsibilities Go the extra mile to engage customers Greet and direct customers Provide accurate information (e.g. product features, pricing and after-sales services) Answer customers’ questions about specific products/services Conduct price and feature comparisons to facilitate purchasing Cross-sell products Ensure racks are fully stocked Manage returns of merchandise Coordinate with your team to provide excellent customer service (especially during peak times) Inform customers about discounts and special offers Provide customer feedback to the Store Manager Stay up-to-date with new products/services Deliver a wide variety of items to different addresses and through different routes Follow routes and time schedule Load, unload, prepare, inspect and operate a delivery vehicle Ask for feedback on provided services and resolve clients’ complaints Inform customers about new products and services Follow DOT regulations and safety standards Requirements Prior Outdoor Supply Industry Experience Must be comfortable working most of your shift on your feet and performing repetitive physical tasks, such as stooping, squatting, and lifting items above your head. Must be comfortable operating and making deliveries on a daily route in an Isuzu NRR 650 or similar commercial vehicle. Customer orientation and ability to adapt/respond to different types of characters Ability to multi-task, prioritize, and manage time effectively Basic math skills Be able to lift 50-70 pounds Excellent communication skills, capable of building trusting relationships Ability to perform in fast-paced environments Valid driver’s license Excellent organizational and time management skills Good driving record with no traffic violations Bonus Points for the Following* Bilingual (Spanish & English) Ability to operate forklifts and tractors in a variety of weather and traffic conditions (willing to train the right candidate) Proven work experience as a Customer Service Associate, Sales Associate, or similar role. Knowledge of inventory stocking procedures Benefits Health Care Plan (Medical, Dental & Vision) Retirement Plan (401k, IRA) Life Insurance (Basic, Voluntary & AD&D) Paid Time Off (Vacation, Sick & Public Holidays) Family Leave (Maternity, Paternity) Short Term & Long Term Disability Training & Development Wellness Resources Profit Sharing We have the 4 C’s that make your job a career! Career Development- To invest in your personal and professional growth, we offer a variety of training resources. Compensation- We offer competitive market wages, great benefits, PTO & bonus potential! Culture- We are family-owned, which gives us a unique culture, and we have fun with everything we do! Care- We care about all our employees because we would not be where we are now (over 100 years) if it weren’t for you!

Job Location: San Francisco   Salary: $26.44    Organization Overview   Founded in 2004, Brilliant Corners provides innovative housing and housing-related services to California’s most vulnerable individuals, with an emphasis on those transitioning from, or at risk of, homelessness or institutionalization. We develop, own, and manage multi-family supportive housing and licensed residential care homes. We implement a broad array of scattered-site, one-on-one supportive housing, and clinical case management programs through partnerships with developmental services, homeless services, veterans’ services, and health care sectors.  In short, we do good work.  We have offices statewide with a staff of passionate people. While we are growing rapidly, we are also selective: We’re seeking inspired, talented people who want to be effecting profound change and who have fun doing it.   Position Summary  With guidance from the Program Supervisor, Housing Coordinators will provide move-in assistance and housing retention services in scattered-site housing across the San Francisco Bay area. Housing Coordinators will work directly with tenants and case managers to ensure that tenants successfully retain their housing over time to permanently end the cycle of homelessness. The Housing Coordinator ensures tenant well-being and unit habitability by conducting weekly, monthly, and quarterly home visits. This work includes collaborating with property providers and case managers to mitigate conflict, prevent eviction and address housing related issues. This role involves working closely with individuals who have a history of trauma, providing them with support, guidance, and resources to aid in their healing journey. The ideal candidate will possess a deep understanding of trauma-informed care principles and be committed to creating a safe and empowering environment for our clients.    Position Responsibilities  Coordinate client move-ins into scattered-site, supportive housing units.  Collaborate with Intensive Case Management Services providers, and property providers to quickly lease-up units and promote housing stability.  Work with the Housing Acquisition Specialist team to assist with housing placements and assignments.  Assist with maintaining client application reviews and trackers.  Ensure tenant well-being and unit habitability through a regular schedule of unit inspections and wellness checks.  Respond to housing and tenant-related emergencies during normal business and after hours.  Master the housing rights of people with disabilities under Section 504 of the Rehabilitation Act of 1973 and the Fair Housing Act, As Amended in 1988.  Assess need for reasonable accommodations/unit modifications and ADA compliance, and assist program participant through the process to obtaining the request.  Submit and follow up on tenant maintenance requests.  Maintain thorough and accurate progress notes, files, and correspondences while maintaining confidentiality of tenants, staff, and organizational information at all times and exercise appropriate boundaries with tenants.  Routinely make home visits and phone calls to program participants.  Attend all agency staff meetings and trainings, as well as department meetings and case conferences.  Other duties as assigned by Program Supervisor and Program Manager  Requirements Professional Experience  Experience with homeless, developmentally-disabled, and/or other marginalized populations a plus  Case Management experience is a plus  Knowledge of different housing models, particularly rapid rehousing, a plus     Knowledge, Skills, and Abilities  Bilingual a bonus  Excellent verbal and written communication skills  Strong interpersonal skills  Willingness to travel and make multiple visits in the field  Access to reliable transportation  Basic computer knowledge, MS Word and Excel required; PowerPoint preferred  Flexibility required regarding scheduling and prioritizing of tasks  Ability to utilize critical thinking skills in decision-making situations, good organizational and record-keeping skills, and good independent judgment      Core Competencies   Approachability: Builds trusting relationships by being accessible, understanding, and responsive to others needs to improve services   Conflict Management: Addresses conflicts by understanding needs, employing empathetic listening, identifying underlying issues and facilitating equitable solutions that respect all parties   Strategic Agility: Future-oriented, strategically coordinates resources and stakeholders to optimize support, proactively navigating challenges through planning and critical thinking      Organizational Values   Humanity: Putting people first: We are committed to meeting people where they’re at,  honoring their dignity, diversity, and experience.    Community: Building a better future: Sustainable housing solutions are fostered through partnership, collaboration, and human connection.    Ingenuity: Innovating for transformation: Systems-change requires relentless determination, thinking outside the box and challenging the status quo.    Travel Requirements  This position requires frequent visits to properties, attendance to on-site partner meetings, community meetings, funding workshops, training, and other events, primarily in the San Francisco Bay Area. Opportunities to attend events outside San Francisco’s Bay area, including Brilliant Corners’ sponsored events throughout California or nationally, may also be presented for this position.      Physical Requirements  Candidates should have physical mobility for tasks such as standing, bending, stooping, kneeling, crouching, reaching, twisting, and walking on uneven surfaces. They should be capable of performing stationary tasks like sitting for up to 6 to 8 hours a day.  Additionally, candidates should be able to lift, carry, push, pull light to moderate weights up to 15 pounds safely. Requires mental acuity for analytical reasoning and document interpretation.  Salary range for this position is $26.44 annually. This position is being offered at $26.44 annually.   This position is part of the OPEIU, LOCAL 30, AFL-CIO, bargaining unit. As a member of the OPEIU, LOCAL 30, AFL-CIO, the incumbent will be subject to the terms and conditions outlined in the collective bargaining agreement.  Brilliant Corners does not discriminate on the basis of race, color, religion (creed), gender, gender expression, age, national origin (ancestry), disability, marital status, sexual orientation, or military status, in any of its activities or operations. These activities include, but are not limited to, hiring and firing of staff, selection of volunteers and vendors, and provision of services. We are committed to providing an inclusive and welcoming environment for all members of our staff, clients, volunteers, subcontractors, vendors, and clients.  Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.  Benefits Health Care Plan (Medical, Dental, & Vision)   Retirement Plan (With 5% Match)   Life Insurance (Basic, Voluntary and AD&D)   Paid Time Off (Vacation, Sick & Public Holidays)   Family Leave (Maternity, Paternity)   Short Term & Long-Term Disability   Training & Development   Wellness Resources   Hybrid Work  

Mandate: Reporting to the Branch and Operations Manager, the Ocean Import Agent is responsible for monitoring international cargo from origin to its final destination. The agent will interact daily with service providers and carriers as well as both internal and external vendors to meet requirements. The Ocean Import Agent must also ensure that all deadlines are met in order to provide outstanding service to Delmar’s clients. Requirements: 1 to 3 years’ A-Z imports experience in ocean freight operations Proficient in Microsoft office and Windows based applications College degree in Logistics field is considered an asset Experience with Cargowise is considered an asset What You Offer: Self-motivated, positive attitude and eagerness to learn and accept new challenges Good communication skills and high level of urgency Ability to work efficiently in a team environment, as well as independently Ability to multitask, detail oriented and organised Critical thinking and problem solving skills What We Offer: Equal opportunity employer   Competitive salary  Comprehensive benefits package, including health, dental, and vision insurance, and a fitness reimbursement program   Education Reimbursement program    Opportunities for professional development and career growth   A collaborative and supportive work environment   Salary Range: $50,000-60,000 USD

We are looking for servers at our Hillsdale San Mateo location. Pay Scale: From $17.95~$19.95 + Tips Server: $17.95/h + TIP Lead Server: $19.95/h + TIP Requirements We are looking for someone who able to communicate in English loves food and people handles high-pressure situations well is a team player efficient in a fast-paced, food service environment can lift up to 50 lbs able to work various shifts per week and be available on weekdays and weekends Benefits and vacation eligibility are based on the number of hours worked. Benefits flexible scheduling career growth potential free or discounted shift meal 401K plan We value our employees’ time and efforts. Our commitment to your success is enhanced by our competitive salary and an extensive benefits package including medical, dental and vision benefits, 401K plan and future growth opportunities within the company. Plus, we work to maintain the best possible environment for our employees, where people can learn and grow with the company.

Hanna Interpreting Services LLC is a language service provider that connects bilingual and multilingual individuals with potential opportunities to serve as a freelance interpreter or translator. Our mission is to bridge the communication gap for those in need through excellent and compassionate language services. Hanna is Urgently hiring ASL (American Sign Language ) interpreters to operate as freelance interpreters in a 1099 Independent Contractor role. As an interpreter, you make a positive contribution to society in support of language access for everyone, regardless of their proficiency with the English language. As an independent contractor, you act as your own boss, set your availability, and accept appointments based on your schedule. Appointments are typically during business hours Monday - Friday, 8 am - 5 pm. Appointments are not guaranteed and are offered based on need. Interpreters start at $35 - $45 per hour, depending on the availability, experience, and demand of the language Requirements How to Qualify: Exhibit proficiency in ASL (American Sign Language) Be willing to complete ASL (American Sign Language) assessment by as Certified ASL Professional (exceptions can be made with proven work history and certifications). Complete all required documents in a timely manner. Flexibility to work in different settings and adapt to various work environments. Must be located in and authorized to work in the US (We do not offer visa sponsorship). High School Diploma or equivalent How to Apply: Submit your application. Tell us about your experience interpreting in a professional or volunteer capacity. Our Talent Acquisition team will connect with you to schedule a preliminary interview. If you meet the baseline requirements, you’ll complete a skills assessment and background check. Qualified interpreters will be invited to complete the onboarding process to join the linguist network. About Hanna Hanna is a woman- and minority-owned business committed to providing efficient and comprehensive language services. The company started in 2010 as a humble passion project and has grown to serve 1.1M clients in 250+ languages and has sponsored countless outreach events to serve the local community. We are an Equal Opportunity Employer. We do not discriminate on the basis of race, religion, color, sex, gender, gender identity, pregnancy, sexual orientation, age, national origin, ancestry, marital status, domestic partner status, veteran status, or physical or mental disability Benefits Flexible Schedule