Sales and Customer Service Teammate (San Francisco - Dogpatch)

About our company Bryr LLC was founded in 2012 with the goal of creating beautiful sustainable things that make people feel more beautiful and comfortable. We hand-craft clogs, using supple, natural American leathers, solid wood material and natural fabrics. We deliver the highest possible quality products and share them with the world in beautiful, welcoming, and inspiring spaces, be that in person or online. Our materials and manufacturing practices are sustainable, LEAN and safe, and we are constantly evolving to make them better and better. We strive to contribute positively and meaningfully to equity, inside our company, in our community and in the world at large. We believe that our work can and should be meaningful, human and fulfilling, and we support our employees in them reaching their fullest potential at work. To do this, we employ a team of exceptionally warm, creative, and hardworking people who are committed to impeccable service and teamwork. About the position: We are looking for a warm, people-person to join our sales team. Do you love talking to people and helping them find things they love? Do you love working with an awesome team of people who take pride in what they do? Come join our team and help our company grow! This job is meant for you if you are enthusiastic and enjoy working with the community. If you enjoy creating and tending to beautiful spaces. If you are a creative problem solver who loves coming up with smart solutions. If you are a person who stays committed, rolls up your sleeves and gets things done. This job would not be a great fit if you don’t enjoy collaborating with others, are not humble or compassionate, or only want a cashier role. Job Description: Retail Sales: * Maintain a customer-focused sales floor -- actively facilitating communication, helpful selling, and anticipation of customer needs to ensure customers feel cared for * Guide each person towards their perfect clogs in a way that is warm and helpful * Invested in meeting our sales goals * Thorough product and company knowledge * Check out customers on the POS system * Efficiently prepare for opening and closing the store Inventory: *Accurately receive and inventory returned clogs into the seconds area * Update website products for in-stock items * As per our merchandising plan, place and receive non-clog products for the store and website, such as socks, etc * Keep all inventory organized, accurate and easy to access Visual Merchandising: * Strive to ensure that the store is clean and well organized * Ensure that products are meticulously displayed and properly stocked at all times Customer Service: * Respond to questions via email, social, phone, and in-person in a way that always prioritizes a caring relationship. Whether they are buying now or not, we want them to feel taken care of so they want to buy now or in the future * Coordinate with the production team on any returns or remakes * Liaison with customers in the event of any delays or issues Events and other: * Assist with events, such as in-person pops ups and loyalty events * Assist with product photoshoots as needed Culture * Contribute to the overall business culture using our Culture Guide as a tool for self-reflection * Have an ongoing commitment to self-growth, the growth in others, and the growth of the company Qualifications: * You love to engage with people. You’re a person who strikes up a conversation and makes a connection * You gain energy from customer service interactions * You are passionate about connecting with customers to provide clear, creative, compassionate communication * People say you have a way with people. For you, it’s about learning what a customer truly needs and are always ready to offer suggestions * You are committed to your own and other’s professional growth, are willing to get and give feedback and are excited to learn new things * Excellent verbal and written communication skills * You have a good eye for design and the way items are displayed * You work well both by yourself and with a team * You are self-motivated and time bound while on the sales floor, you work autonomously with great follow through. * You are solution-oriented and motivated, finding ways to problem solve through empathy and creativity * You seek out feedback and are excited about self-growth and improvement within the context of the job * You are an observant multitasker, anticipating both customer and store needs, all the while working well with others * You must be available to work some evenings, some holidays and at least one weekend day per week Strongly Preferred * 1+ years of retail sales experience * Experience working in a small, independent business * Experience with POS software/systems * Proficient with Mac OS Physical Demands: The physical demands described are representative of those that must be met by an employee to successfully perform the essential functions of this job, with or without reasonable accommodation. * Some lifting and carrying up to 25 lbs. * Standing, kneeling, squatting * Standing and sitting for long periods of time * Climbing stairs * Walking, moving quickly * Typing, writing, reading * Seeing, hearing and speaking, both nearby and at a distance Classification & Hours * Full time time & Hourly * Tuesday to Saturday Job location: The position is located in the Dogpatch Area of San Francisco, and is in-person. Location: 1080 Illinois Street, San Francisco, CA Compensation & Benefits: We offer a benefits package to all our full time employees which commences after a 60 day probation period that includes the following. We will share more in-depth information regarding the benefits package during the interview process: Starting pay for this position is $26.50/hour paid bi-monthly We share a transparent path to growth within the company, including pay grid range information Benefits package including; Employee 401K, Health, Dental & Vision benefits, Life insurance, Accrued vacation pay, Sick hours, and 10 company holidays, Quarterly clog allowance and Friends & Family discount. Equity and Inclusion at Bryr: As part of our dedication to the diversity and inclusion of our workforce, Bryr Studio is committed to Equal Employment Opportunity without regard to race, ethnicity, gender, protected veteran status, disability, sexual orientation, gender identity, religion or other protected class. Our goal is to create a fair and equitable hiring process and we are constantly evolving our interview process to improve it. How to Apply: If you think this job is for you, please send your resume and a cover letter and put “Sales and Customer Service Teammate” in the subject line.