Quality Assurance Director

Neal R. Gross and Co. is a leading Court Reporting and Transcription services company based out of the Washington, DC area with work across the country. Our clients include local, state and federal courts, the House of Representatives, Department of Defense and clients in the private sector. We are looking for experienced Court Reporters to work on a contract basis to visit client sites in their local area. You will use specialized equipment to create an accurate record of proceedings in numerous places including legal courts, non-profit board rooms, and depositions. We are very flexible and looking for candidates that can work anywhere from a few jobs a month to 2-3 per week. Location: IN-PERSON - client sites in your local area Takes down the proceeding using Machine Shorthand, Voice, or Digital capture Capture verbatim proceedings of courts, meetings, depositions, and hearings Administer oaths and participate in depositions, hearings, and other legal proceedings Transport, set up, and operate equipment to capture the record accurately Perform advance preparation for assignments, including building job worksheets, reviewing case information, and ensuring proper hardware setup Ensure all exhibits are secured, proper file backups are performed, and required worksheets are completed and uploaded at the close of the proceeding Maintain all required reports and logs and respond promptly to communications Represent NRGCO professionally in all proceedings and interactions Interact with high-level clients (Federal Govt, State Govt, Private Industry) Requirements PRIOR EXPERIENCE AND EQUIPMENT IS REQUIRED | NO training is provided 1+ years working as a Court Reporter Strong attention to detail Reliably punctual and deadline-oriented Can-do attitude and excellent work-ethic Ability to work independently Organizational and time-management aptitude Exceptional problem-solving and communication skills Excellent English language skills Proficient with technology Ability to pass security screening for access to client sites, including government buildings NCRA, AAERT, or NVRA certification strongly preferred Here is a link to a day in the life of a Neal R Gross & Co Court Reporter! 20250623_204707000_iOS.MOV Benefits This is a contract position and compensation is commensurate with candidate's experience. We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status or other protected classes.

Neal R. Gross and Co. is a leading Court Reporting and Transcription services company based out of the Washington, DC area with work across the country. Our clients include local, state and federal courts, the House of Representatives, Department of Defense and clients in the private sector. We are looking for experienced Court Reporters to work on a contract basis to visit client sites in their local area. You will use specialized equipment to create an accurate record of proceedings in numerous places including legal courts, non-profit board rooms, and depositions. We are very flexible and looking for candidates that can work anywhere from a few jobs a month to 2-3 per week. Location: IN-PERSON - client sites in your local area Takes down the proceeding using Machine Shorthand, Voice, or Digital capture Capture verbatim proceedings of courts, meetings, depositions, and hearings Administer oaths and participate in depositions, hearings, and other legal proceedings Transport, set up, and operate equipment to capture the record accurately Perform advance preparation for assignments, including building job worksheets, reviewing case information, and ensuring proper hardware setup Ensure all exhibits are secured, proper file backups are performed, and required worksheets are completed and uploaded at the close of the proceeding Maintain all required reports and logs and respond promptly to communications Represent NRGCO professionally in all proceedings and interactions Interact with high-level clients (Federal Govt, State Govt, Private Industry) Requirements PRIOR EXPERIENCE AND EQUIPMENT IS REQUIRED | NO training is provided 1+ years working as a Court Reporter Strong attention to detail Reliably punctual and deadline-oriented Can-do attitude and excellent work-ethic Ability to work independently Organizational and time-management aptitude Exceptional problem-solving and communication skills Excellent English language skills Proficient with technology Ability to pass security screening for access to client sites, including government buildings NCRA, AAERT, or NVRA certification strongly preferred Here is a link to a day in the life of a Neal R Gross & Co Court Reporter! 20250623_204707000_iOS.MOV Benefits This is a contract position and compensation is commensurate with candidate's experience. We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status or other protected classes.

Neal R. Gross and Co. is a leading Court Reporting and Transcription services company based out of the Washington, DC area with work across the country. Our clients include local, state and federal courts, the House of Representatives, Department of Defense and clients in the private sector. We are looking for experienced Court Reporters to work on a contract basis to visit client sites in their local area. You will use specialized equipment to create an accurate record of proceedings in numerous places including legal courts, non-profit board rooms, and depositions. We are very flexible and looking for candidates that can work anywhere from a few jobs a month to 2-3 per week. Location: IN-PERSON - client sites in your local area Takes down the proceeding using Machine Shorthand, Voice, or Digital capture Capture verbatim proceedings of courts, meetings, depositions, and hearings Administer oaths and participate in depositions, hearings, and other legal proceedings Transport, set up, and operate equipment to capture the record accurately Perform advance preparation for assignments, including building job worksheets, reviewing case information, and ensuring proper hardware setup Ensure all exhibits are secured, proper file backups are performed, and required worksheets are completed and uploaded at the close of the proceeding Maintain all required reports and logs and respond promptly to communications Represent NRGCO professionally in all proceedings and interactions Interact with high-level clients (Federal Govt, State Govt, Private Industry) Requirements PRIOR EXPERIENCE AND EQUIPMENT IS REQUIRED | NO training is provided 1+ years working as a Court Reporter Strong attention to detail Reliably punctual and deadline-oriented Can-do attitude and excellent work-ethic Ability to work independently Organizational and time-management aptitude Exceptional problem-solving and communication skills Excellent English language skills Proficient with technology Ability to pass security screening for access to client sites, including government buildings NCRA, AAERT, or NVRA certification strongly preferred Here is a link to a day in the life of a Neal R Gross & Co Court Reporter! 20250623_204707000_iOS.MOV Benefits This is a contract position and compensation is commensurate with candidate's experience. We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status or other protected classes.

The Customer Service Representative/Client Relations Representative is the first point of contact for many clients and plays an essential role in creating a professional, welcoming, and efficient experience. This role requires balancing client-facing responsibilities, administrative support, and office operations. The ideal candidate is proactive, highly organized, and committed to fostering strong relationships with clients while maintaining an orderly and well-functioning workplace. This position is central to supporting attorneys, paralegals, and office staff by coordinating case assignments, scheduling client interactions, managing communications, and ensuring the office environment remains clean, organized, and client-ready. Client Relations & Communication Serve as a primary point of contact for clients, handling inquiries with professionalism and courtesy. Answer incoming phone calls, screen and direct calls to the appropriate team member, and provide general information as needed. Return client phone calls in a timely and professional manner to ensure consistent follow-up and client satisfaction. Respond promptly and accurately to client emails to maintain strong communication and client confidence. Schedule consultations, meetings, and follow-ups between clients and attorneys, ensuring proper coordination of calendars. Assist clients during in-office visits, providing hospitality and ensuring a welcoming environment. Act as a witness for client document signings, ensuring professionalism and adherence to office procedures. Maintain confidentiality in all client communications and documentation. Respond to and manage client tickets or service requests submitted through HubSpot. Case Management Support Input new cases into Clio and update the Case Assignment spreadsheet. Update the assigned Attorneys drive by transferring the clients folder into the team drive. Update the clients information in Hubspot with the assigned legal team. Office Operations & Facilities Support Oversee the cleanliness and sanitation of client-facing spaces, including conference rooms and reception areas. Ensure all breakrooms and conference rooms are fully stocked with supplies, refreshments, and necessary materials. Distribute and track office supplies to staff, ensuring adequate inventory is maintained. Maintain an organized, professional environment that reflects the firm’s values and commitment to service clients in excellence. Administrative & Leadership Support Provide general administrative assistance to office leadership, including personal and business-related tasks, as directed. Support the coordination of meetings, training, and events. Assist with preparing documents, correspondence, and reports as needed. Act as a liaison between office leadership, staff, and clients to support efficient communication and workflow.  Other duties as Needed: Duties may involve unplanned, situational work outside of the standard scope that the employee should be prepared to step in and provide support as new priorities or urgent needs arise. Requirements High school diploma or equivalent. 2+ years of experience in client relations, administrative support, or office coordination. Excellent verbal and written communication skills. Strong organizational and time-management abilities, with attention to detail. Proficiency in Microsoft Office Suite (Word, Outlook, Excel) and email communication systems. Ability to handle multiple priorities and adapt quickly to shifting needs. Professional demeanor with a client-first mindset. Reliable and dependable with a strong sense of accountability. Commitment to maintaining confidentiality and handling sensitive information appropriately. Preferred Qualifications Associate’s or Bachelor’s degree in Business Administration, Communications, or related field. Prior experience working in a law firm, legal services, or professional services environment. Familiarity with HubSpot or other CRM/ticketing systems. Bilingual (Spanish/English) or multilingual communication skills. Experience in managing office supplies, facilities, or hospitality services. Demonstrated ability to support leadership with administrative or personal tasks. Customer service training or certification. Work Environment This role is in-office and requires daily presence to manage client interactions and office operations. Work involves frequent interaction with clients, attorneys, and staff in a fast-paced environment. Must be able to lift and restock office supplies (up to 25 lbs). Benefits 401(k) Dental insurance Health insurance Life insurance Vision insurance Schedule: 8 hour shift 40-hour work week Weekends as needed Equal Opportunity Statement: We recognize that diverse experiences, perspectives and backgrounds enable us to be an even stronger company and workplace. Not only will you be welcome here, your unique thoughts and opinions will be encouraged, celebrated and deeply valued.

About Recovery Works Healing Center Recovery Works Healing Center is a purpose-driven provider of behavioral health services, dedicated to empowering individuals facing addiction and co-occurring mental health challenges. Through compassionate, comprehensive, and personalized care, we guide clients from darkness into light with evidence-based treatments, supportive housing, and youth-focused services. Our vision is to create a community where everyone has access to the resources needed to achieve recovery, resilience, and holistic well-being. Our values—Compassion, Integrity, and Personalized Care—shape every aspect of our work and ensure we provide the highest quality support to those we serve. The Opportunity We are seeking a compassionate and detail-oriented Intake Specialist to join our Admissions and Clinical Services team. In this full-time, on-site role, you will serve as the first point of contact for new clients, conducting intake screenings, gathering essential information, and coordinating with clinical staff to ensure smooth and timely admissions. This is an excellent opportunity to make a direct impact on client care and recovery in a supportive, mission-driven environment. What You’ll Do Client & Clinical Support Greet clients, families, and referral sources with professionalism and empathy. Conduct intake interviews, collecting demographic, clinical, and insurance information. Explain program expectations, policies, and procedures to clients and families. Collaborate with clinical and medical staff to coordinate admissions and initial service needs. Identify urgent client needs and escalate appropriately for assessment or intervention. Assist with scheduling assessments, orientations, and initial treatment services. Administrative Support Verify insurance coverage and communicate financial requirements to admissions/finance staff. Maintain accurate and timely documentation in accordance with HIPAA, 42 CFR Part 2, and organizational protocols. Communicate with referral sources to ensure smooth transitions and continuity of care. Participate in staff meetings, trainings, and supervision sessions. Why Join Recovery Works Healing Center Be part of a mission-driven organization committed to changing lives. Collaborate with a supportive, multidisciplinary team. Opportunities for professional development in behavioral health care. Play a vital role in ensuring clients access timely, compassionate treatment. Requirements Ability to work full-time, on-site in West Carrollton, OH. High School Degree / Associate's Degree (preferred) AOD and MH treatment knowledge (preferred) Education and training on 42CFR/HIPAA. CPR/First aid training. Phone systems and operating interoffice intercoms. Eligibility and risk factors for potential clients. Knowledge of clerical procedures and systems such as word processing, excel and other word processing systems. Knowledge on filing and record keeping. Knowledge of clinical and medical terminology. Knowledge of workplace violence prevention. Knowledge of suicide / self-harm prevention. Benefits Health Care Plan (Medical, Dental & Vision) Paid Time Off (Vacation, Sick & Public Holidays) Family Leave (Maternity, Paternity)

This is a position within Keller Executive Search and not with one of its clients. Ready to elevate executive leadership at a global firm shaping top talent worldwide? Join Keller Executive Search as our proactive Executive Assistant and thrive in a high-energy, collaborative setting. In this role, you'll deliver top-tier support to senior executives, streamlining operations and driving success in executive recruitment. If you're looking for executive assistant jobs with remote flexibility, this is your opportunity to impact global talent acquisition. Key Responsibilities: Manage complex executive calendars, prioritize meetings, and handle confidential travel logistics. Draft, edit, and prepare high-level correspondence, executive reports, and strategic presentations. Oversee document management, including sensitive client files and project tracking. Perform in-depth research for executive decisions, candidate profiles, and market insights. Coordinate with internal teams on ad-hoc projects and executive initiatives. Liaise with high-profile clients and candidates, ensuring polished and professional interactions. Plan and execute executive events, board meetings, and leadership workshops. Requirements Proven experience as an Executive Assistant or in a senior administrative role. Familiarity with Microsoft Office Suite (Word, Excel, PowerPoint, Outlook) and tools like Google Workspace. Exceptional organizational and multitasking skills in fast-paced environments. Superior written and verbal communication abilities. Discretion in handling confidential and sensitive information. Keen attention to detail with a commitment to accuracy. Ability to operate independently while collaborating effectively in teams. Adaptable mindset for dynamic priorities. Benefits Compensation and Benefits: Competitive salary: $95,000–$125,000 annually (depending on experience). Comprehensive health insurance (medical, dental, and vision). 401(k) retirement savings plan with company match. Paid Time Off (PTO) including vacation, holidays, and personal days. Paid Sick Leave. Significant opportunities for professional growth, skill development, and career advancement. Supportive, inclusive, and diverse work environment valuing collaboration and innovation. The chance to make a meaningful impact by supporting leaders who connect top talent with transformative opportunities. Professional Growth Experience in a rapidly expanding global organization. Opportunity to broaden responsibilities in executive support and recruitment strategy. Hands-on learning in high-level talent acquisition and leadership development. Company Culture Flat management structure with direct access to decision-makers. Friendly, collaborative U.S.-based team empowering innovation. Open communication environment. No bureaucracy or rigid hierarchies. Results-oriented approach. Why Join Keller Executive Search: Global Reach and Impact Join a top-tier international executive search firm with worldwide reach. You'll gain exposure to U.S. markets, global stakeholders, and high-stakes talent acquisition that drives transformative business growth. Career Acceleration Thrive in a flat, results-oriented structure with direct access to decision-makers, offering rapid professional development, hands-on learning in executive recruitment, and clear paths to expand your responsibilities in a scaling organization. Collaborative and Inclusive Culture Team up with a friendly crew that fosters open communication, celebrates diversity, and values innovation—free from bureaucracy, with a focus on teamwork and meaningful contributions to connecting top talent with life-changing opportunities. Work-Life Integration Enjoy the flexibility of remote work in a supportive environment that prioritizes your well-being, while making a tangible difference in industries worldwide through ethical, high-standard recruitment practices. Unmatched Professional Growth Benefit from opportunities to work on diverse, high-impact projects, including leadership assessments and HR advisory services, in a company committed to excellence, client success, and long-term employee development. Equal Employment Opportunity and Non-Discrimination Policy Equal Employment Opportunity Statement: Both Keller Executive Search and our clients are Equal Opportunity Employers. For all positions, whether with Keller Executive Search or our clients, qualified applicants will receive consideration for employment without regard to race, skin color, religion, sex, sexual orientation, gender identity, gender expression, national origin, age, protected veteran status, disability, genetic information, or any other legally protected status. Commitment to Diversity: Keller Executive Search and its clients are committed to fostering a diverse and inclusive work environment where all individuals are valued and respected. Reasonable Accommodations: Both Keller Executive Search and our clients are committed to providing reasonable accommodations to individuals with disabilities and pregnant individuals. We engage in an interactive process to determine effective, reasonable accommodations. Compensation Information: For client positions, compensation information is available in the job post. If not provided, it will be shared during the interview process in accordance with applicable laws. When required by law, salary ranges will be included in job postings. Actual salary may depend on skills, experience, and comparison to current employees in similar roles. Salary ranges may vary based on role and location. Compliance with Laws: Both Keller Executive Search and our clients comply with federal, state, and local laws governing nondiscrimination in employment. This policy applies to all employment terms and conditions, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training. Workplace Harassment: Both Keller Executive Search and our clients expressly prohibit any form of workplace harassment based on race, skin color, religion, gender, sexual orientation, gender identity or expression, national origin, age, genetic information, disability, or veteran status. E-Verify Participation: Keller Executive Search and/or our clients may participate in E-Verify. Information about E-Verify participation will be provided during the application process where applicable. Privacy and Pay Equity: California Residents: For more information about the categories of personal information we collect for recruiting and employment purposes, please review our Privacy Policy at . Colorado, Nevada, New York City, California, and Washington Residents: Compensation information is available in the job post or will be provided during the interview process if not initially available. Both Keller Executive Search and our clients are committed to pay equity and conduct periodic pay equity analyses in accordance with applicable laws. State-Specific Information: Rhode Island: We do not request or require salary history from applicants. Connecticut: We provide wage range information upon request or before discussing compensation. New Jersey: We do not inquire about salary history unless voluntarily disclosed. Veteran Status: Both Keller Executive Search and our clients provide equal employment opportunities to veterans and comply with applicable state laws regarding veteran preference in employment. If you are a veteran, please inform us during the application process. Genetic Information: In accordance with federal and state laws, both Keller Executive Search and our clients do not discriminate based on genetic information. We do not request or require genetic information from applicants or employees, except as permitted by law. Local Laws: Both Keller Executive Search and our clients comply with all applicable local laws and ordinances regarding employment practices in the areas where we operate. Note: This job posting may be for a position with Keller Executive Search or one of our clients. The specific employer will be identified during the application and interview process. Employment laws and requirements may vary depending on the employer and location.