Operations & HR Intern

Administrative Assistant needed for busy behavioral health practice. Position requires strong computer, writing, interpersonal, organizational, and independence skills. Duties include attending to phone calls, scheduling, coordination of intakes, help with billing, support for psychologists in practice, and other office tasks. The position is twenty hours per week, Monday through Friday, and 9:00 am to 1:00 pm. The ideal candidate has several years of experience in a medical, behavioral health, or other related office setting.

Life at aptihealth The aptihealth team is comprised of healthcare, data science and technology experts passionate about transforming behavioral healthcare. aptihealth is a digital technology platform with an affiliated medical group that makes it easier for people to access speedy high quality behavioral healthcare at the right place and right time. The technology enabled provider group reaches people who need care, engages them in care, follows their care journey, and demonstrates improved outcomes. Everything we do at aptihealth is centered on our mission to revolutionize care and to ensure that the millions of people who need fast access to quality behavioral healthcare receive it. As a curious and collaborative teammate, someone excited about tackling the hard problems in healthcare and technology, you will play a key role in making that mission a reality. Together, we’ll create and innovate transformative behavioral healthcare – for millions of people. What We Offer The opportunity to make life better for millions of people An environment of positive and super smart colleagues Turning innovative ideas into real-world results Encouraging curiosity and collaboration Priding ourselves in being diverse and inclusive Fostering a company of trust & accountability Investment in our team with continuous learning opportunities The Role As Practice Support Specialist, you’ll be part of our Practice Support team and the go-to person on site in our Clifton Park office. You’ll help patients, referring partners, and internal staff get what they need by managing inquiries over the phone, by email, and through electronic ticketing, making sure questions are answered and requests are handled quickly and professionally.    This full-time, in-person role is based in our Clifton Park office, Monday–Friday, 9 a.m.–5 p.m. Along with supporting patients and partners, you’ll keep the office running smoothly by handling mail, keeping supplies stocked, and making sure the space stays organized.    You’ll also handle key support tasks such as verifying benefit eligibility, scheduling and rescheduling appointments, and assisting patients with registration and other needs.    This role is all about creating a welcoming, efficient, and supportive environment that makes it easy for patients and partners to get the help they need and ensures the office operates smoothly.  Requirements High School diploma or GED required; Associate degree strongly preferred 1-2 years of experience in a customer service or call center role Excellent verbal and written communication skills Strong problem-solving abilities and a commitment to follow-through and ensure a positive outcome for patients, partners, and team members Highly organized with strong attention to detail; ability to manage multiple tasks simultaneously Comfortable navigating multiple software platforms and web-based applications Reliable internet connection required for remote work Ability to work in a HIPAA-compliant manner with sensitive and private data, including maintaining a secure and confidential workspace Empathetic and clear communicator, able to support a wide range of patients and partners Self-motivated and able to work both independently and collaboratively Capable of adapting in a small, fast-paced team environment where processes may evolve quickly Prior experience in a medical or behavioral health setting is a plus Experience using Zendesk or similar ticketing systems preferred Responsibilities Answer incoming phone calls and respond to inquiries, complaints, and support requests from patients, partners, and internal staff Triage and escalate urgent issues to the appropriate team; follow up with requester by phone or email once a resolution is available Provide accurate, clear information about aptihealth’s services and offerings Manage customer-service tickets, complete related tasks, and follow up to ensure timely resolution and a positive experience for the requester Collaborate with cross-functional teams, including Clinical, Billing, Care Coordination, and other teams to ensure smooth handoffs and timely resolution of requests Confirm and update key patient information, including insurance eligibility, contact details, and other demographics to ensure accuracy across systems Support patients with scheduling, rescheduling, registration, platform access, and other needs that may arise throughout their care journey Respond to medical record request inquiries, ensuring timely processing in accordance with company policies and regulatory requirements Accurately document all interactions in accordance with standard operating procedures; including updating relevant chart data and notes Greet and assist visitors at the front desk during regular office hours (Monday–Friday, 9 a.m.–5 p.m.; light foot traffic) Manage incoming and outgoing mail, including scanning and faxing to the appropriate internal teams Manage customer-service tickets, complete related tasks, and follow up to ensure timely resolution and a positive experience for the requester Handle light office management tasks, including maintaining supplies and keeping the office organized Job Type: Full-time / Hourly (40 hours/week)   Location: On-site at 1785 Route 9, Clifton Park, NY 12065   Working Hours: Monday–Friday, 9 a.m.–5 p.m.   Pay Rate: $25/hr   The final pay-rate may vary based on qualifications and relevant experience. About aptihealth aptihealth, inc. is a behavioral health engagement company that seamlessly integrates physical and behavioral healthcare.  Our platform connects medical providers, behavioral health specialists and patients with our proprietary assessment and treatment management protocols to get and keep patients healthier faster.  aptihealth’s structured therapy programs are centered on its proprietary 15 Life Domain Clinical Framework© that efficiently provides collaborative care teams with the most thorough understanding of a patient’s behavioral health needs.  The aptihealth platform connects patients and their care teams with licensed behavioral health specialists who provide 90-day and extended care therapy by phone or video supported by an easy-to-use consumer friendly digital experience.  The aptihealth program is evidenced to get individuals into therapy faster and clinically proven to improve both behavioral and medical outcomes while lowering overall cost.  At aptihealth, we don’t just accept difference—we celebrate it, we support it, and we thrive on it for the benefit of our team, products and community.  We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status. If you have a disability or special need that requires accommodation, please let us know by contacting us. To all recruitment agencies: aptihealth does not accept agency resumes. Please do not forward resumes to us, our team members or any other organization location. aptihealth is not responsible for any fees related to unsolicited resumes. For more information, please contact us at: aptihealth, inc. 1785 Route 9 Clifton Park, NY 12065

Bookkeeper Looking for an individual to be a part of a team to run the accounting in a small landscape construction company. Computer Skills: Familiar with QuickBooks Desktop – including: Creating invoices, billing, and payroll functions. Recording of Invoices from Vendors in Bills and Payables through Bill Pay. Use Reconciliation for Credit Cards. Enter payroll hours, run payroll, payment of Federal Taxes. Ability to run Reports as necessary, adjust templates, create new clients, and new staff accounts. Excel: Familiar with Excel – use Excel to create reports as necessary – imported from QB. Create/Use Templates in Excel Spreadsheets Some experience with Formulas (basic math necessary – addition, subtraction, multiplication, division, percentages, figuring of square foot) Typing – minimum 50 wpm and 10 key. Duties include: Complete payroll on a bi-weekly schedule, Enter accounts payable and create payments to vendors Setup new client accounts, create billings for clients and record payments - accounts receivable. Reconcile of Credit Cards. Create bank deposits. Maintenance Billing – creates billing for maintenance clients once per month. Construction Billing – accurately keeps track of client billing and items “extras” that need to be billed. Create Billing – Communicate with Clients or Construction Partner to make sure billings are received in a timely manner. Experience with Payroll Quarterlies a plus. Ability to troubleshoot problems. Full-time position – 40 hours per week

Upscale Wellness Practice whose services include Chiropractic, Massage, Weight Loss, Acupuncture, nutrition, pain management and more is expanding and needs a friendly and outgoing Office Administrator. We are looking for someone who wants to be part of a great team that is friendly, energetic, detail-oriented, and a self-starter to help handle all office activities. We are also looking to expand this role, out into the community with marketing events etc, so must have an out going personality and willingness to get out there and promote our offices. Once you learn the basics of our office there is much room for growth into new and exciting things! Basic Duties Expected Managing the Front Desk Handling incoming calls New Patient insurance verification and able to collect money Calling missed appointments Taking on margeting projects that will help improve the practice and our service Assist Office Manager with any projects to ensure that the office is running like a Swiss watch *Office hours:* Hours: Full time Monday - Thursday The schedule will be 2 days 10:00 - 8:00 and 2 days 9:00- 7:00. #IND Requirements Applicant must have the following experience and skills: Must have Medical or Chiropractic office experience Customer Service experience Excellent Computer and phone skills Great Communication skills Sales Skills a plus! Fitness background a plus!! Must also be able to type, use proper grammar and spelling in written correspondence. Applicants must have the following attributes: High Energy and reliable Positive attitude and a friendly, outgoing personality Believes in wellness and alternative medicine and has a passion to help people get well and stay well. Detail oriented and willing to learn our high-tech software. Likes to solve problems and propose solutions Benefits What you will get out of this position You will have the privilege of working within the Wellness field with a group of dedicated professionals who are among the best. You will have the opportunity to work in a very friendly, family-oriented environment Opportunity for advancement. We are a busy and expanding practice. There is a tremendous opportunity for financial and career growth. *Compensation* $22 - $26 per hour, with regular raises for production and production bonuses. PTO.

Auburn CPA firm is seeking a positive, energetic, and highly organized Receptionist/Office Assistant to serve as the welcoming face for our busy, fast-paced office. While most of our team works remotely, you will be the anchor of our physical office, responsible for ensuring operations run smoothly, professionally, and efficiently from the ground. You’ll be the first point of contact for in-person visitors and phone calls, greeting clients in a friendly, business-like manner and representing the firm with warmth and professionalism. The ideal candidate will be self-motivated and detail-oriented, with excellent interpersonal skills and the ability to manage a multi-line phone system (3–4 lines), handle sensitive information with care, and juggle multiple tasks with poise. Proficiency in Microsoft Office Suite, Adobe, and online tools (including social media platforms and client portals) is essential. This role also includes general office duties, maintaining a clean and welcoming client area and conference room, and providing administrative support to remote staff. Punctuality is key, as this person will open the office at 9:00 AM on weekdays. After the initial training period, the position includes the flexibility to work remotely on Thursdays. Typical duties in our paperless office will include: • Answering phones • Greeting clients and logging in their projects • Scheduling appointments • Ordering and keeping office supplies inventory up to date • Downloading and sorting electronic documents from Client Portals • Scanning and organizing documents electronically • Compiling tax returns and accounting projects • Preparing and scanning daily bank deposit • Dropping off and picking up mail daily at Auburn Post Office • Running credit card payments online, processing customer receipts • Setting up networking and business development events • Organizing annual open house celebration • Maintaining monthly blogs and bi-monthly e-newsletter • General office support as needed Typical hours are 9:00am – 5:00pm, M-F, but will include a few Saturdays and some evening hours between March 1st – April 15th for the tax season rush. We offer medical, dental and vision benefits, a 401k plan and competitive compensation. We are a close-knit team with an atmosphere that is fun, creative, and loaded with caffeine! Pay range: $23-$27 DOE Only those candidates whose experience best meets our requirements will be contacted.

EXCITING OPPORTUNITY FOR A REWARDING CAREER IN DENTAL!!!! We are looking for an enthusiastic, customer service professional who would like to train to be a Dental Scheduling and or Treatment Coordinator. As a vital member of our team, you will be responsible for patient reactivation, scheduling and rescheduling. You will have other administrative duties, help at the Front Desk etc. We are happy to train the right person for this role! Key Responsibilities: Calling to reactive patients Schedule and reschedule patients Work collaboratively within the dental team to promote a positive work environment and enhance patient care. Ideal Candidates Will Have: Experience in a dental office setting is not required Experience in customer service, hospitality or call center setting. Strong interpersonal and communication skills with a focus on customer service. If you are passionate about patient care and looking for an opportunity to make a difference, we encourage you to apply. We offer competitive compensation and opportunities for advancement within our growing practice. Salary $23-$27 an hour, depending on experience. Monday through Thursday:  7:30 - 5:00 Friday:  7:30 - 1:00 #IND Requirements Experience in a dental office setting is a plus but not required Experience in customer service, hospitality or call center setting. Strong interpersonal and communication skills with a focus on customer service. Benefits Dental treatment for you and your spouse. After 1year, 401K matching PTO 20 hours per quarter Sick days 10 hours per quarter.