Technical Support Analyst (Richmond)

A Grocery & Restaurant IT Manager's job description includes overseeing IT infrastructure for both grocery stores and restaurants, managing point-of-sale (POS) systems, ensuring network security, and supporting staff with technology issues. They are responsible for maintaining and upgrading hardware and software, IT projects, and often working with vendors to implement new technology solutions. This role requires a strong understanding of both retail and hospitality technology, including inventory management, payment processing, and operational software. Key responsibilities • Infrastructure management: Install, configure, and maintain hardware, software, and network infrastructure across multiple locations, including servers, computers, and networking equipment. • System administration: Manage and support POS systems, back-office software, and other critical applications used in grocery and restaurant operations. • Telephones &Payroll Clocks Repair and Maintenance: Manage phone systems, equipment for time clocks. Manage and support POS systems, back-office software, and other critical applications used in grocery and restaurant operations. • Technical support: Provide help desk support to staff, troubleshoot technical problems, and ensure all systems are running smoothly and efficiently. • Security and compliance: Implement and maintain IT security measures to protect sensitive data, including customer payment information and employee records. • Project management: Lead IT projects, such as system upgrades, new software rollouts, and technology implementations, from planning through completion. • Vendor management: Liaise with third-party vendors for hardware, software, and IT services, ensuring services meet business needs and are cost-effective. • Financial Reporting & Budgeting: Assist CFO with Financial reporting and data management, maintenance, & financial reporting, including planning for capital expenditures, maintenance costs, and operational expenses. Required skills and qualifications • Proven experience in IT management, with a strong understanding of networking, hardware, and software. • Advanced Excel and reporting knowledge required. • Experience with POS systems and other retail/hospitality technologies is often required. • Strong problem-solving, analytical, and troubleshooting skills. • Excellent communication and interpersonal skills, with the ability to train and support staff. • Ability to manage multiple priorities and projects simultaneously. • Understanding of data security principles and best practices. • Relevant certifications (e.g., CompTIA, Microsoft) can be beneficial.

DNI/Creative IT Solutions is providing all systems administration and network engineering skill sets for the US Army's global email systems for the Defense Information Systems Agency (DISA). Install, configure, administer and maintain currently supported and subsequent versions of network offerings within a commercial cloud tenant construct. Create Standard Operating Procedures (SOP), and Tactics, Techniques, and Procedures (TTP), The contractor shall ensure all documents and reports are written and formatted properly. Monitor tenant performance utilizing cloud based monitoring and alerting software. Ensures that all projects they are supporting have the latest updates on and that government leadership is tracking any priority efforts that are not expected to meet mission timelines. The contract should be prepared to participate in high level briefings for workload they are supporting. All contractor actions must be done in accordance with official government guidelines to maintain compliance with all government policies and process. The contractor shall deliver Quality Assurance and Service Level Management project reports using Government owned data to perform and provide weekly, monthly, quarterly, and annual Quality Assurance (QA) reports. The contractor shall ensure projects follow government processes for assigning, categorizing, and documenting from start to completion. Maintain the current dashboard and implement necessary changes to report up to date metrics and analyses. The contractor shall have privileged access to a DISA information system, which shall have an ability and authority to control and change program files, and other users’ access to data. Evaluate and engineer highly available network solutions based upon customers’ requirements which are capable of meeting strict uptime requirements. Use the established change management process to provide changes in response to policies, security, or customer requests. Ensure compliance with Joint Task Force (JTF) directives for ports and protocols. Supported functions include but are not limited to installing, configuring, monitoring, operating, upgrading, patching, technical refresh, troubleshooting, deep packet inspection, network packet capture, quality assurance, and Return Material Authorization (RMA) network communications equipment. Ensure the migration and implementation efforts conform to the physical and logical infrastructure and security configurations (such as Access Control List (ACLs) and deny-by-default). Implementation and configurations of hardware or software devices and network functions to support new services and applications. Compliance with security controls, including, but not strictly limited to, providing confidentiality, integrity, and availability as well as government compliance with Security Technical Implementation Guidelines (STIG), Zero Trust and Defense in depth. Interact/coordinate with service desks, technical staff and customers to resolve technical problems or provide information. Perform backups IAW applicable regulations, policies and guidance and ensure backup failures are properly addressed. Provide callback and after-hours support. Work non-prime shift Requirements 5+ years of network engineering experience An active Secret security clearance is REQUIRED. Security+ certification is REQUIRED. Benefits This is a full time/permanent position with excellent benefits, and outstanding compensation including full medical, dental, 401K vacation and holiday pay. AAP/EEO Statement:  DNI complies with all federal, state and local laws designed to protect employees and job applicants from discrimination based on race, religion, color, sex, parental status, national origin, age, disability, genetic information, military service, or other non-merit-based factors.  Other Duties:  Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice. 

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Job Title:** IT Associate Location: Office based or remote The IT Associate will provide technical support, assist in maintaining company systems and networks, and ensure the smooth operation of IT services. This role involves troubleshooting hardware and software issues, assisting employees with IT needs, and helping implement technology solutions to improve business efficiency. Key Responsibilities: * Provide first-level technical support for hardware, software, and network issues. * Install, configure, and maintain computers, peripherals, and related equipment. * Assist in managing user accounts, permissions, and access control. * Monitor and maintain system performance, backups, and security protocols. * Support the setup and maintenance of company email, collaboration tools, and cloud systems. * Assist with the rollout of new technologies, system updates, and IT projects. * Document IT processes, support requests, and solutions. * Collaborate with vendors and service providers to resolve technical problems. * Maintain inventory of IT equipment and software licenses. * Stay current with emerging technologies and recommend improvements where applicable. Qualifications: Education: Bachelor’s degree in Information Technology, Computer Science, or related field (or equivalent experience). Experience: 1–3 years of experience in IT support, system administration, or a related technical role. Skills: * Strong troubleshooting and problem-solving abilities. * Working knowledge of Windows and/or macOS environments. * Familiarity with networking (TCP/IP, routers, switches, firewalls). * Basic understanding of cloud platforms (e.g., Microsoft 365, Google Workspace, AWS, or Azure). * Excellent communication and customer service skills. * Ability to manage multiple tasks and prioritize effectively. *Preferred Qualifications (Optional): * Experience with Active Directory or endpoint management tools. * Basic scripting or automation knowledge (PowerShell, Bash, Python). * IT certifications (e.g., CompTIA A+, Network+, Microsoft Certified, etc.). Work Environment: * [Describe: e.g., Office-based, hybrid, or remote environment.] * May require occasional evening or weekend work during upgrades or maintenance. --- Would you like me to tailor this job description for a **specific industry or organization type** (e.g., startup, corporate office, school, hospital, nonprofit, etc.)? That can make it sound more targeted and attractive.

Staff4Me is seeking a highly skilled and experienced Senior Systems Engineer to join our dynamic team. As a Senior Systems Engineer, you will be responsible for designing, implementing, and maintaining complex system infrastructures to support our business operations. Your expertise will be pivotal in ensuring the reliability, security, and performance of our systems, contributing to innovative solutions that enhance our service delivery. Responsibilities Design and implement system architectures that meet business requirements and ensure optimal performance. Manage and support the configuration, deployment, and maintenance of system infrastructures. Collaborate with cross-functional teams to integrate systems and applications effectively. Monitor system performance and troubleshoot issues to ensure continuous availability. Develop and maintain documentation for system configurations, processes, and procedures. Lead system upgrades and migrations while ensuring minimal disruption to business operations. Implement and enforce security protocols to protect sensitive data and systems. Mentor junior engineers and provide guidance on best practices and methodologies. Stay updated with industry trends and technologies to recommend enhancements and improvements. Requirements Bachelor's degree in Computer Science, Information Technology, or a related field. 5+ years of experience in systems engineering or a related technical role. Strong understanding of system architecture, networks, and database management. Experience with virtualization technologies (e.g., VMware, Hyper-V) and cloud platforms (e.g., AWS, Azure). Proficient in scripting and automation tools (e.g., PowerShell, Python). In-depth knowledge of security best practices and compliance standards. Excellent problem-solving skills and the ability to work under pressure. Strong communication and teamwork skills. Relevant certifications (e.g., CCNA, MCSE, AWS Certified Solutions Architect) are a plus. Benefits -Competitive salary and benefits package. - Opportunity for growth and career development. - Training and support to enhance technical and customer service skills. - Work in a dynamic and multicultural environment.