Seasonal Customer Experience Representative (Franklinton)

Seasonal Customer Experience Representative October 27, 2025 – February 28, 2026 Use this link to apply: https://hcm.paycor.com/l/r/42824649 Pay: $16.50/hr Location: 775 West Broad, Columbus (Free parking + on a major COTA bus route) Schedule: Monday – Friday 8-hour shifts between 8 AM and 8 PM. No late nights or weekends! Training: Paid training begins October 27th Why Join Fortuity? Looking for a seasonal role where you can earn steady income, build your skills, and make a difference? At Fortuity, you’ll be part of a welcoming, community-focused team that helps people access the medications they need to live healthier lives. If you're searching for a full-time seasonal position where you can count on steady hours and meaningful work, Fortuity offers the perfect opportunity. Whether you’re seeking a reliable income during the winter season or looking to gain valuable experience in a supportive, professional setting, you’ll find a welcoming team environment that values your contributions and helps you make a real difference in people’s lives.  What You’ll Do  - Answer inbound calls and emails from current program members - Provide friendly, accurate support — or research answers using internal systems - Make outbound calls to follow up on open issues or return voicemails - Work with other departments on program payments and contracts - Keep clear notes and resolve customer questions efficiently What Makes You a Great Fit - You’re a strong communicator who enjoys helping people - You’re comfortable using a computer and learning new systems - You’re organized, reliable, and able to manage multiple tasks - You like being part of a team and meeting goals together - Nice to Have: Bilingual (Spanish), previous customer service or healthcare experience What We Provide - Paid training and ongoing support from team leaders - A positive workplace culture where people enjoy coming to work - Experience that builds transferable skills for future career opportunities - The chance to be part of a company that invests in our local community Required Qualifications - English speaking (Spanish is beneficial)  - Exceptional interpersonal, written, and verbal communication skills  - 6 months of contact center or healthcare experience  - PC skills and problem-solving skills  - High School diploma or equivalent required  Additional Details - This is a seasonal, temporary role expected to run through February 28, 2026 (dates may adjust slightly depending on client needs) - High school diploma or equivalent required - Applicants living in an SBA-designated HubZone are strongly encouraged to apply, though it is not required At Fortuity we believe in our people, and in doing good business for the good of our community. Fortuity is an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status.  Use this link to apply: https://hcm.paycor.com/l/r/42824649