Are you passionate about cars and people? (N. Raleigh)

Service Advisor – Independent Automotive Repair Shop 📍 Location: Raleigh, NC 🕒 Full-Time Monday-Thursday (4 days/week, 10 hours/day) 💵 Competitive Pay + Bonuses | Matched Retirement Savings | Health Benefits | PTO ________________________________________ Are you passionate about cars and people? Looking to escape the dealership grind and join a team that values quality, integrity, and work-life balance? In business since 1983, we’re a locally owned, independent auto repair shop with a loyal customer base, modern facilities, and a reputation for honest service. Now we’re looking for an experienced, customer-focused Service Advisor to join our front office team. ________________________________________ What You’ll Do: • Greet customers and build strong relationships based on trust • Communicate vehicle needs clearly and professionally • Write accurate repair orders and provide estimates • Work closely with technicians to ensure timely repairs • Keep customers updated throughout the service process • Promote recommended maintenance and services • Help maintain a clean, organized, and professional shop atmosphere ________________________________________ What We’re Looking For: • 2+ years experience as a Service Advisor (independent or dealership) • Strong communication and sales skills • A team player with a customer-first mindset • Ability to multitask in a fast-paced environment • Familiarity with shop management software (e.g., Shop-Ware, Mitchell1, RO Writer) • Valid driver’s license ________________________________________ What We Offer: • Competitive hourly + bonus structure • Health insurance • Matched retirement savings program. • Short- and long-term disability insurance. • Paid time off and holidays (We will even give your birthday as an additional vacation day) • Ongoing training and career growth • A drama-free, supportive team environment • 4 day work week with no weekends! Enjoy your life outside of work. ________________________________________ If you love helping people, are passionate about cars, and want to be part of a shop that truly values your skills — we’d love to meet you! 📧 Apply today by sending your resume to harry.whyte@firstclassautomotive.com or call to schedule an interview at 919-878-9100.