Negotiable Salary
261 71st St, Brooklyn, NY 11209, USA
ABOUT THE RIGHT TEAM MEMBER: You are an experienced IT specialist with a passion for helping others. You understand the needs of a rapidly growing company and know how to scale systems and processes accordingly. You can identify issues before they arise and tackle them with speedy, thoughtful and effective solutions. You have excellent communication and organizational skills to provide timely and effective resolutions for a diverse set of technology issues. What You'll Do: Resolve helpdesk tickets, providing swift solutions for all support teams/clients Troubleshoot computer hardware, software, VOIP devices, network issues Work on IT projects from research to implementation Document IT procedures Assists with research and implementation of IT projects Who You Are: 3+ years of IT experience in a PC, MS-Windows and O365 / Google Apps environment within a fast-growing and rapidly changing enterprise 3+ years Advanced knowledge of installing, configuring, and troubleshooting PCs, and administering several local servers and cloud-based services Experience in supporting remote users and locations Track record of thriving in a fast-paced, startup environment Strong time management skills and ability to juggle multiple requests at once Diligent about capturing, tracking, and closing helpdesk tickets to ensure quick response times Requires minimal technical direction to solve problems Understands how their work fits in with other ongoing projects Skills/Proficiencies: 3+ years in Customer service skills Excellent communication skills, written and verbal Professional and personable, capable of building relationships with other departments within the organization Well versed in administering cloud based services Effective in balancing time management between interrupts and projects Knowledge of networking concepts Required Experience: Must have a Bachelor's Degree; preferably in Computer Science (IT, Networking) MUST BE U.S. Citizen or Green Card Holder Please resume in PDF format