We are seeking an experienced, bilingual (Spanish/English) Customer Service Team Member to join our professional office team in Brooklyn, NY. Responsibilities: Handle inbound and outbound calls with professionalism and courtesy Communicate effectively with clients in both English and Spanish Enter and manage client information accurately in our system Assist clients with questions and provide excellent service and support Collaborate with team members to ensure smooth daily operations Requirements: Fluent in Spanish and English (verbal and written) Minimum 2 years of office experience Strong communication and organizational skills Ability to multitask in a fast-paced environment Positive, professional, and reliable attitude Schedule: Full-time, Monday–Friday Location: Brooklyn, NY (ZIP 11223) Compensation: Competitive pay based on experience Job Type: Full-time