Crosscom, is seeking a detail-oriented and results-driven Collections Specialist to join our construction team. The ideal candidate will be responsible for managing the collections process for assigned accounts, ensuring the timely collection of outstanding payments, and maintaining positive client relationships. Your expertise will help streamline our collections process, mitigate financial risks, and contribute to the company's financial health. Responsibilities: • Monitor accounts receivable aging reports to identify delinquent accounts and prioritize collection efforts. • Contact clients via phone, texts, email, and other channels to discuss overdue payments and negotiate payment plans. • Investigate and resolve payment discrepancies and disputes by collaborating with internal teams like billing and sales. • Maintain accurate and detailed records of all collection activities, including communications and payment statuses. • Process payments, reconcile customer accounts, and issue credits or adjustments as needed. • Prepare and present regular reports on collection activities, and strategies to management. • Ensure all collection activities are conducted in compliance with relevant laws, regulations, and company policies. Requirements: • Proven experience as a Collections Specialist, in accounts receivable, or a similar role (e.g., minimum of 2 years). • Strong negotiation, persuasion, and problem-solving skills. • Excellent verbal and written communication skills. • Bilingual (Spanish, English) • Proficiency in Microsoft Office Suite, particularly Excel, and CRM software. • Strong attention to detail and accuracy in record-keeping. • Ability to work independently, manage a high-volume workload, and meet deadlines. • Knowledge of relevant collection laws and regulations is a plus. • High school diploma or equivalent.