Technical Writer

Making a difference: Digital Cheetah has provided cutting edge volunteer and member management solutions to some of the largest not-for-profits ( https://www.digitalcheetah.com/clients/) in the world for 24 years. We strive to create an exciting, challenging and rewarding work environment. Join a team of dedicated industry veterans with vast experience on the forefront of technology innovation to build software with a purpose. Description: This is a full-time, remote position open for immediate hire. As a member of our implementations team, you will work with external clients and internal team members to make a real difference for leading non-profits throughout the world. Following an agile methodology, you will manage the account relationship with clients through an interactive requirement gathering process, project planning, monitoring project workflow, and managing client expectations and scope. You will have exposure to a wide variety of roles, challenges, and technologies and will have the opportunity to learn best practice skills in an expanding company with numerous possibilities for personal and career advancement. Remote Position: Our team works remotely using Slack, Zoom, Microsoft Teams, JIRA, Confluence, and other collaboration tools. Job Responsibilities: Day-to-day project management to ensure on-time delivery by applying Agile theory, practices, and rules in a matrix-managed scrum environment. Manage internal and external communication, improves transparency, and effectively disseminates information between teams. Facilitate and perform requirements gathering and discovery for new projects. Build an efficient and trusting scrum environment with an emphasis on problem solving; facilitate discussion, conflict resolution, decision making, and getting the work done. Manage client expectations by building relationships; communicating project status and open issues; preparing reports; conducting planning and retrospective meetings; discovering future feature enhancements. Implement solutions by monitoring project progress; tracking action items; conducting design and implementation reviews; examining, researching, and resolving issues; escalating issues to designated personnel; identifying work process improvements. Assist in removing roadblocks, impediments, and assures work is proceeding according to schedule. Generate development tickets in JIRA for feature requests, bug fixes, and enhancements from our clients to our internal development team. Manage the UAT process with the client including troubleshooting UAT findings and working with appropriate resources to resolve them. Facilitate a seamless handoff to the product support team once a project launches. Participate in the following sprint ceremonies: Release Planning, Daily Scrum, Sprint Planning, Sprint Demo and Retrospectives. Provide product advice, best practice consulting, and product demonstrations to clients. Job Qualifications: Project Management, Client Relationship Management, General Consulting Skills, Presenting Technical Information, Technical Understanding, Teamwork, Problem Solving. Manage time well and handle multiple projects simultaneously. High attention to detail. Flexible and open to learning new things. Solid client communication required. Work well in collaborative team environment. Comfortable using technology and explaining it to others. Creative and efficient troubleshooting and problem-solving skills are a must. Familiarity with Agile development environment is a plus. Apply Online: https://www.digitalcheetah.com/client-liaison/

ARMA Clerk (Technical Writer II)– U.S. Army Base Fort Jackson Competitive Wages and an INSURANCE ALLOWANCE!   Top reasons to work at EMI Services, a subsidiary of TechFlow: Paid Time Off - Vacation, Sick & Federal Holidays Employee Stock Ownership Plan (ESOP) The ARMA Clerk (Technical Writer II) updates or writes reports and documentation of facility support service work methods and procedures including the installation, operation, and maintenance of machinery and other equipment. The Writer receives technical information from the field in the form of technician and customer notes including photographs, may request additional information to expand or verify the operating procedures, and updates to provide a status that is clear and meaningful to the customer and to management. The ARMA Clerk organizes the information and completes work order status notes according to set standards regarding order, clarity, conciseness, style, and terminology, maintains records and files of work and revisions, including photographs uploaded by the technician to illustrate the condition upon arrival, materials used, issues with completing the work order, and ultimately document completed work. Once the technicians have completed the work order, the ARMA Clerk ensures proper documentation and sets the work order to resolved at which time the status is relayed to GFEBS. The ARMA Clerk also inputs data into GFEBS which calculates a total cost for the repair, and the work order can be officially marked as complete. Salary $33.62 / hr. plus $4.93 fringe benefits used towards insurance and 401k! Key Responsibilities Monitor work orders in the query and update information to concise, user-friendly language to convey progress and expected time to resolution to customers and management Relay messages and special instructions to mobile crews and other departments by phone and Smartsheet as needed Update GFEBS to insert administrative data which consists of the DMO (Demand Maintenance Order), day started / day ended, work hours spent, and parts used Close out tickets by putting them in a completed status with detailed notes for documentation Troubleshoot any discrepancies or research complex work orders when necessary Keep an accurate record of service calls and work orders by maintaining proper filing of completed work orders Assist in compiling reports related to the unit's activities to include the contract requirement to have daily notes updated by 9 AM the next day and available for customer review Performs other related duties, as assigned Essential Skills Operate standard office equipment such as computers, typewriters, and copiers Knowledgeable in standard business computer programs Proficient in ARMA and GFEBS. Training will be provided for the use of DOD facilities software including ARMA, GFEBS, and any other maintenance software required for the position Adaptable and flexible in work situations Establish priorities to ensure completion of tasks in a timely manner Requirements High School Diploma, GED or equivalent Experience creating written instructions and/or feedback of a technical nature to any audience Valid driver’s license compliant with REAL ID Act or are you willing and able to obtain one Pass a pre-employment drug screening and background check Regular, dependable attendance U. S. citizenship to obtain and maintain access to military installations Preferred Qualifications Experience with ARMA and GFEBS highly desired Experience explaining complex systems to lay persons Physical Requirements Carry objects/boxes/print-outs short distances Extensive work with a personal computer May require lifting and moving as much as 25 pounds with assistance as needed Use of hands, reaching with hands and arms, talking, and walking Prolonged periods of sitting, bending, squatting, standing, twisting, or stooping * Physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Benefits As a team member at EMI, you’ll enjoy: Generous benefits package consistent with Service Contract Agreement Insurance Allowance Health Care Plan (Medical, Dental & Vision) Retirement Plan (401k, IRA) Life Insurance (Basic, Voluntary & AD&D) Employee Stock Ownership Plan (ESOP) Paid Time Off (Vacation, Sick & Federal Holidays) Short Term and Long Term Disability Term Life Insurance Safety Allowance Uniforms Tuition Reimbursement Non-seasonal- always steady work! Referral program- Join our team then bring your friends  What Sets EMI Apart EMI is an industry-leading provider of DOD base operation support services, facilities maintenance, and logistics. Our goal is to contribute to the repair and maintenance of buildings and equipment. EMI consistently delivers cost-saving through best value innovations and quality service that exceeds our clients’ expectations. The Right Partner: EMI has grown by gaining our customers’ trust and our employees’ loyalty. We’ve successfully performed over 60 service contracts and we understand the unique challenges facing today’s military. We offer exceptional responsiveness and a strong commitment to customer satisfaction. We demonstrate this commitment by consistently earning some of the highest customer satisfaction ratings in the industry. The Right Team: The EMI team includes over 250 high-achieving professionals, administrative and trades personnel deployed in various locations throughout the United States. At times, we augment our in-house capabilities with proven and capable business partners. The Right Approach: EMI brings vast expertise and proven solutions to augment our clients’ operations. We provide a platform that delivers seamless mission support and exceptional customer service in a very cost-effective and repeatable solution. #emiservices

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Swing shift starting at 3pm Compensation: $27-30/hr The Content Services Specialist is responsible for checking and conforming the specifications of source materials in preparation for creating outputs including but not limited to Digital Cinema Package (DCP), Interoperable Master Package (IMP), ProRes master files and downstream deliverables, subtitling backgrounds, DVD and Blu-ray. Check and conform may include elements relating to color volume, transfer characteristic, metadata, frame rate, visual spot check, verification of texted and textless materials, shot pickups and inserts, audio retiming, pitch correcting, audio finessing and XML editing. In addition, creating and QC of the outputs are required as needed. Other responsibilities include testing of tools and applications, handling all associated data entry related to work orders, working with other departments and providing feedbacks to Project Team, Mastering and Content Services. You should have a good understanding of the technical aspects of the various content specifications. You should be highly motivated, possess a flexible attitude and adapt quickly in a fast paced environment. Be able to work as part of a team that deal with changing priority and workloads. Duties •Check, prep and conform source materials •Create and QC outputs of various and different media formats •Working with and liaising with other internal departments •Data entry relating to work orders and projects •Conduct testing relating to tools and applications •Other related tasks as assigned to fulfill responsibilities Requirements ·       Picture and audio editing, transcoding/encoding, sound syncing, and color conversion experience is required ·       Solid knowledge of film & digital file formats ·       Knowledge in color space, aspect ratio, transfer characteristics, video and audio codecs, compression and other characteristics associated with media is required ·       Familiarity and working knowledge of tools and applications including, but not limited to, DVS Clipster, Colorfront Transkoder, DaVinci Resolve, & BaseLight are essential ·       Experience with DCP and IMF is a huge plus ·       Experience in a post-production finishing environment. QC experience is a plus ·       Proficient with Mac OS, Windows, and Linux ·       Problem solver with creative and innovative approach and the ability to think outside the box ·       Excellent multi-tasking & communication skills ·       Passionate about quality and customer service excellence ·       Ability to handle high pressure situations and sensitive information ·       Ability to prioritize and manage processes to achieve deadlines whilst producing quality work ·      Detail oriented and strong organizational skills ·       Ability and willingness to learn new methods, procedures, or techniques and take on new tasks Experience Minimum Two (2) to three (3) years of experience in Post Production environment is preferred. Education Bachelor’s Degree from an accredited College/University or equivalent professional experience.

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Job Summary The Senior Technical Specialist will be responsible for leveraging expertise in IBM Infosphere DataStage Suite, SQL, Oracle PL/SQL, and Unix Shell Scripting to design, develop, implement, and maintain data integration solutions. The role involves working with cross functional teams to ensure efficient and effective data processing. (1.) Key Responsibilities 1. Design, develop, and implement data integration solutions using ibm infosphere datastage suite. 2. Write and optimize complex sql queries for data retrieval and manipulation. 3. Develop and maintain oracle pl/sql procedures, functions, and packages for data processing. 4. Create and maintain unix shell scripts for automation and scheduling of data workflows. 5. Collaborate with stakeholders to gather requirements and provide technical recommendations for data integration projects. 6. Perform troubleshooting, debugging, and performance tuning of data integration jobs. 7. Ensure data quality, integrity, and security in all data processing activities. Skill Requirements 1. Proficiency in ibm infosphere datastage suite for etl processes. 2. Strong command over sql for querying and managing relational databases. 3. Experience in developing and optimizing oracle pl/sql procedures. 4. Knowledge of unix shell scripting for automating data workflows. 5. Strong analytical and problem-solving skills. 6. Excellent communication and interpersonal abilities to work effectively in a team. 7. Ability to prioritize tasks and manage time efficiently. 8. Attention to detail and commitment to delivering high-quality work. 9. Strong experience in using azure devops for build and deploy 10. Familiarity with creating physical data model based on the data model logic Skill (Primary) Data Fabric-ETL-IBM InfoSphere DataStage