Customer Service Representative (Work from Home/Hybrid)

LOCATION: Downtown Austin - Museum District SCHEDULE: Full Time | Monday - Friday 2:00 pm to 10:00 pm SALARY: $18.50   ABOUT US Worth Ross Management Company is an award-winning industry leader, and a team of extraordinary people. We have the advantage of recruiting and retaining the best talent in the HOA management industry. Diversity and inclusion are the only paths that allows forward progress and our success as a company stems from that philosophy.  ABOUT THE ROLE  Requires a self-motivated, outgoing, detail-oriented, customer service and customer-focused individual. Welcomes all residents, guests, and vendors professionally and warmly. Controls access to the building through engaging with all persons entering the building, and checking-in those guests and vendors who need to. Has excellent interpersonal, communication, and organizational skills that allow them to work independently, and without direct supervision. These include multi-tasking, e-mailing, telephone etiquette, taking and communicating important messages, learning, and using resident, guest and vendor names and using them consistently. Identifying and organizing resources to provide a high level of personal service that is expected by our residents, their families, and other guests.   WHAT YOU'LL DO  Meets, greets announces and verifies authorization of all residents, visitors, contractors, and employees, directing them to the appropriate area of the building and offers any assistance required. Watches cameras and keeps an eye on both vehicles and pedestrians coming and going from the parking garage. Answers all incoming telephone calls using proper telephone etiquette. Receives messages and immediately distributes to the intended party. Update and maintain accurate access authorization forms, telephone numbers for each resident. Directs and coordinates deliveries. Maintains secure storage and control of all keys issued or for which responsible. Assists with maintaining the cleanliness standards of the Common Areas. Maintains a clean, neat, organized, and safe work environment. Inspects the lobby area daily. Understands the building emergency procedures and their role in an emergency situation. Report any accident, maintenance issue, safety or security concern immediately to the Manager. Understands and follows employee guidelines. Maintains a cordial and respectful relationship with the residents, visitors, contractors, vendors, and fellow employees. Able to walk flights of stairs. Perform all other duties as requested by the Manager. Requirements EDUCATION/EXPERIENCE  High school diploma or equivalent  Two (2) or more years’ experience in the Hospitality Industry preferred. Strong customer service, communication, and interpersonal skills are required. Effective written and verbal communicator. Able to operate a computer and be proficient in working knowledge of MS Office Programs (Office, Word, Excel) and e-mail. Able to operate standard office equipment, including fax machine, copier, telephone, etc. Able to be flexible and adapt to changing environments, make decisions in stressful situations and prioritize and reprioritize tasks and projects. Highly motivated and able to work independently   WHAT YOU NEED TO SUCCEED  Physical demands include the ability to lift 30-50lbs. Standing, sitting, and walking. Ability to work at a personal computer, as well as talking on the phone, for extended periods of time. Ability to quickly and easily navigate the building as required to meet job functions. Ability to detect auditory and/or visual emergency alarms and respond quickly and appropriately. Ability to work extended/flexible hours, weekends, and holidays if required by coverage necessary for the building, Ability to respond to emergencies promptly. Communicate, receive and exchange ideas and information using both spoken and written word. The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of the job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Benefits Medical Dental Vision Short term disability (STD) Long term disability (LTD) Employee assistance program (EAP) Identity theft protection Pet insurance  Retirement Paid Time Off (PTO)

LOCATION: Downtown Austin - Rainey Street District SCHEDULE: Part-Time | Afternoon shift: 4:00 pm - 12:00 am Pay rate: $19 - $21   ABOUT US Worth Ross Management Company is an award-winning industry leader, and a team of extraordinary people. We have the advantage of recruiting and retaining the best talent in the HOA management industry. Diversity and inclusion are the only paths that allows forward progress and our success as a company stems from that philosophy.  ABOUT THE ROLE  Requires a self-motivated, outgoing, detail-oriented, customer service and customer-focused individual. Welcomes all residents, guests, and vendors professionally and warmly. Controls access to the building through engaging with all persons entering the building, and checking-in those guests and vendors who need to. Has excellent interpersonal, communication, and organizational skills that allow them to work independently, and without direct supervision. These include multi-tasking, e-mailing, telephone etiquette, taking and communicating important messages, learning, and using resident, guest and vendor names and using them consistently. Identifying and organizing resources to provide a high level of personal service that is expected by our residents, their families, and other guests.   WHAT YOU'LL DO  •    Communicates effectively and demonstrates good customer service skills to residents, guests, vendors and other staff members. •    Identifies and clarifies the residents’ needs and desires.  Answers questions and provides solutions. •    Seeks the way to improve the services that we already provide, or possibly add additional services, by listening to resident comments, observing their usage, and making recommendations to management. •    Assists residents in scheduling access for authorized vendors to provide services within units. •    Maintains resident and guest privacy, and the organization's reputation, by always keeping information confidential. •    Able to understand and react quickly and effectively to any emergency. •    Responsible for maintaining a safe and secure work environment for all residents, guests and staff. Follows established safety guidelines and immediately reports all hazardous conditions or equipment safety issues to General Manager. •    Enhances department and organizational reputation by accepting ownership for accomplishing new and different requests and exploring opportunities to add value to job accomplishments. •    Accurately maintains daily shift notes into Building Link system. •    Receives packages & deliveries and logs in Building Link system, organizes packages for delivery and delivers to residents as schedule permits. •    Responds to resident concerns and complaints in a professional and caring manner. Follows up and tries to resolve all such concerns and complaints. Elevates issues to Lead Concierge or AGM if necessary/appropriate. •    Manages resident relations to ensure a consistently high level of service, including timely and complete resolution of resident concerns and issues, and coordinating special services and requests. •    Performs other duties and responsibilities consistent with the position as assigned by the AGM or Lead Concierge. Requirements EDUCATION/EXPERIENCE  High school diploma or equivalent    WHAT YOU NEED TO SUCCEED  Physical demands include the ability to lift 30-50lbs. Standing, sitting, and walking. Ability to work at a personal computer, as well as talking on the phone, for extended periods of time. Ability to quickly and easily navigate the building as required to meet job functions. Ability to detect auditory and/or visual emergency alarms and respond quickly and appropriately. Ability to work extended/flexible hours, weekends, and holidays if required by coverage necessary for the building, Ability to respond to emergencies promptly. Communicate, receive and exchange ideas and information using both spoken and written word. The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of the job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Benefits Medical Dental Vision Short term disability (STD) Long term disability (LTD) Employee assistance program (EAP) Pet insurance  Retirement Paid Time Off (PTO)

About Prisma International, Inc. Prisma is a dynamic and growing language services provider committed to delivering exceptional interpretation solutions to clients worldwide. We pride ourselves on our dedication to linguistic excellence and client satisfaction. We are expanding our independent contractor team and seeking experienced Interpreters (OPI, VRI and OSI) with a minimum of 3 years experience and current documentation of ILR 3+ test scores in reading, writing, speaking and listening comprehension in both English and non-English languages. Language Combinations - English to and from the following. If your language is not listed, you are encouraged to apply if you possess the minimum qualifications and skills listed further below. Arabic, Bulgarian, Chinese, Czech, Filipino (Tagalog), French, German, Greek, Hindi, Italian, Japanese, Korean, Persian (Farsi), Polish, Portuguese, Romanian, Russian, Spanish, Swedish, Thai, Ukrainian, Urdu, and Vietnamese Tasks & Responsibilities: Provide accurate (verbatim) interpretation of spoken words between incarcerated individuals, their visitors, various federal law enforcement, court officials, etc. On-demand and prescheduled over-the-phone (OPI), video remote (VRI) and onsite (OSI) in-person appointments (consecutive, simultaneous). Sight translation of written forms and other documents (as needed). Monitor third-party interpreters for accuracy and quality assurance.  Comply with professional ethics and quality standards. Ensure the interpretation of spoken words is conveyed in a cultural style and register appropriate for the subject matter. This requires accurate conveyance of slang expressions, linguistic nuances, and idioms. Communicate in a timely and professional manner with Prisma team members. Participate in quality management processes, e.g. Corrective Action Reports (CAR), Root Cause Analyses (RCA), solution implementation. Take all measures necessary to protect and keep private any sensitive information shared with you to carry out interpretation projects (e.g. PHI, PII, SBU). If onboarded, you will adhere to the policies and processes defined in the Master Service Agreement (MSA), Addendums, and Prisma Vendor Guide. Requirements Minimum Requirements - ALL are required At least 18 years of age. You must be a U.S. citizen. You must reside in the United States or a U.S. territory. You must agree to undergo a federal government background check at Public Trust level, which includes a screening process and fingerprinting. ILR level 3 (or higher) proficiency in reading, writing, speaking and listening comprehension in English and a non-English language as measured by the Interagency Language Roundtable (ILR), the US federal government’s language-related oversight agency. Test score documentation must be from an authorized ILR testing entity such as: LTI, NCLA, DLS, ACTFL, etc. 3+ years of professional interpretation experience. At minimum, a high school diploma. Native or near-native level proficiency in English and the other language Abide by the ATA code of ethics. Computer or laptop with a wired headset plus a mobile phone as a back-up device, and secure (non-public) high-speed internet connection. Quiet, private workspace. Essential Skills Deep understanding of the cultures associated with the source and target languages. Subject matter expertise in legal terminology, law enforcement and courts content. Excellent writing, reading, speaking and listening skills. Meticulous attention to detail. Desired Skills / Attributes ATA Certification Other certifications or memberships, e.g. NAJIT, AIIC, etc. Advanced or specialized degree(s) in a non-English language, Translation, Interpretation, Linguistics, Legal/Courts. Experience interpreting for U.S. federal government agencies including the Department of Justice, Bureau of Prisons, etc. After business hours and weekend availability is a plus.

About Prisma International, Inc. Prisma is a dynamic and growing language services provider committed to delivering exceptional translation solutions to clients worldwide. We pride ourselves on our dedication to linguistic excellence and client satisfaction. We are expanding our independent contractor team and seeking experienced Translators/Transcriptionists with current documentation of ILR 3+ test scores in reading, writing, speaking and listening comprehension in both English and a non-English language. Language Combinations - English to and from the following. If your language is not listed, you are encouraged to apply if you possess the minimum qualifications and skills listed further below. Arabic, Bulgarian, Chinese, Czech, Filipino (Tagalog), French, German, Greek, Hindi, Italian, Japanese, Korean, Persian (Farsi), Polish, Portuguese, Romanian, Russian, Spanish, Swedish, Thai, Ukrainian, Urdu, and Vietnamese Tasks & Responsibilities: Provide accurate (verbatim) translations/transcriptions of documents and audio files to and from English and a foreign language. Content will include, but not be limited to: Law Enforcement Sensitive (LES) topics: Inmate-written correspondence, recorded telephone calls, electronic messaging, inmate-related voice recordings, video visit recordings, etc. Audio transcriptions containing slang and idioms in both languages. Other legal/court materials such as prison staff forms, official statements, affidavits, depositions, etc. Adhere to all project work instructions, glossaries and reference materials provided to you. Ensure the source content's concept, style and register are culturally and linguistically appropriate for the target language. Perform language quality check steps (before delivery) to ensure the target translation is error free and true to the meaning of the source document. Deliver completed translation jobs by the given deadlines and project budgets. Review formatted target language PDF files for accuracy; mark any corrections needed. (Using Adobe Acrobat markup tools is required.) Communicate in a timely and professional manner with Prisma team members. Participate in quality management processes, e.g. Corrective Action Reports (CAR), Root Cause Analyses (RCA), solution implementation. Take all measures necessary to protect and keep private any sensitive information shared with you to carry out translation projects (e.g. PHI, PII, SBU). If onboarded, you will adhere to the policies and processes defined in the Master Service Agreement (MSA), Addendums, and Prisma Vendor Guide. Requirements Minimum Requirements - ALL are required At least 18 years of age. You must be a U.S. citizen. You must reside in the United States or a U.S. territory. You must agree to undergo a federal government background check at Public Trust level, which includes a screening process and fingerprinting. ILR level 3 (or higher) proficiency in reading, writing, speaking and listening comprehension in English and a non-English language as measured by the Interagency Language Roundtable (ILR), the US federal government’s language-related oversight agency. Test score documentation must be from an authorized ILR testing entity such as: LTI, NCLA, DLS, ACTFL, etc. 3+ years of professional experience translating/editing and providing audio transcriptions. At minimum, a high school diploma. Strong command of legal terminology in English and the other language. Ability to adhere to the US government’s style guides and Prisma’s quality standards. Proficiency using MS Office (Word, Excel, and PowerPoint). Familiar with the use of CAT tools, e.g. XTM. Abide by the ATA code of ethics. Reliable computer/laptop and secure (non-public) high-speed internet connection. Experience using Adobe Acrobat and its editing/markup tools. Essential Skills Deep understanding of the cultures associated with the source and target languages. Subject matter expertise in legal terminology, law enforcement and courts content. Excellent writing, reading, speaking and listening skills. Meticulous attention to detail. Desired Skills / Attributes ATA Certification Other certifications or memberships, e.g. NAJIT, ALTA, etc. Advanced or specialized degree(s) in a non-English language, Translation, Interpretation, Linguistics, Legal/Courts. Experience translating documents for U.S. federal government agencies including the Department of Justice, Bureau of Prisons, etc. Ability to provide fast turnarounds for small word count projects. After business hours and weekend availability is a plus.

At Blue Nile, we believe that love deserves better.  We are passionately driven to reimagine the fine jewelry experiences and disrupt the jewelry industry.  From engagements to anniversaries, from welcoming a new child to the family to celebrating a promotion, from holidays to birthdays, at Blue Nile we celebrate all stories of love.  Blue Nile is looking for a Luxury Jewelry Consultant who is eager for an exciting opportunity to join our retail showroom in Domain NORTHSIDE in Austin, TX. The ideal candidate understands the white glove culture and has a passion to educate customers about jewelry purchases. A Luxury Jewelry Consultant at Blue Nile is outgoing, passionate and strives to help others. The company’s customer service goal is to enhance and grow the brand connection experience for customers. Luxury Jewelry Consultants do this through being professional, accessible, enthusiastic, and interested in a career that creates a “Jeweler for Life” relationship with Blue Nile.  Responsibilities: Communicate the Blue Nile difference, instilling trust and confidence in our brand Demonstrate exceptional customer service and continually develop your product knowledge to educate customers Communicate accurate information and set clear expectations for customers, ensuring an on-brand Blue Nile experience Proactively follow up on all internal and external communications while maintaining Blue Nile service standards Effectively resolve complex customer service challenges, finding solutions which exceed customer expectations Help create and maintain a service culture focused on the customer, enhance the buying experience and build relationships that lead to long term business growth Continuously maintain excellent attendance and punctuality Consistently achieve or exceed company sales and service goals Partner with peers and showroom management to solve problems while maintaining a service culture focused on the customer. Requirements Previous retail sales or customer service experience required. High School Diploma or GED Jewelry experience a plus but not required Excellent interpersonal, creative problem solving, organizational and time management skills Excellent listening, written and verbal communication skills Strong attention to detail and high integrity Ability to work within deadlines in a fast-paced environment Strong computer, typing/keyboarding, and data entry skills; aptitude to effectively and efficiently navigate through all computer systems Ability to stand for extended periods of time Flexibility and willingness to adjust to scheduling needs, particularly during retail peak seasons Authorized to work in the U.S Benefits The hourly pay range for this role is $17-$22. Final pay rate shall be determined and is based on experience and qualifications. Base pay offered may vary depending on geographic region, internal equity, job - related knowledge, skills & experience, among other factors. Regular positions are eligible for discretionary bonus. Blue Nile offers medical, vision, dental coverage and 401(k) employer match amongst other benefits for eligible positions. #LI-WK1

Are you passionate about helping customers succeed—not just “supporting” them, but empowering them to thrive? Do you thrive in a fast-moving, transparent environment where your ideas and impact matter? If you’re the kind of person who builds trust quickly, loves solving problems, and gets energized by helping clients realize real value through technology, this role is for you. Who We Are: SATISFYD is the go-to experience management platform for the equipment industry. For over 25 years, we’ve helped dealerships and manufacturers understand and act on what matters most—feedback from their customers and employees. We specialize in Voice of Customer (VoC), Reputation Management, and Voice of Employee (VoE) solutions—purpose-built for heavy equipment, agriculture, construction, and industrial brands. As the market evolves, we're laser-focused on scaling automation, deepening analytics, and helping our clients elevate service with smarter, AI-powered tools. This role isn’t about checklists and call logs—it’s about building relationships, solving meaningful business problems, and helping our clients unlock value from day one. About the Role: Customer-First Culture: Everything we build—and every decision we make—starts with how we can better serve our clients. Your voice will shape what comes next. Own the Onboarding Experience: You’ll own the onboarding strategy, streamline implementation, and become a trusted advisor to some of the biggest names in the equipment space. Build Real Relationships: Our clients are long-term partners. You’ll work closely with them to understand their goals and help them succeed. Autonomy + Flexibility: We don’t micromanage. You’ll set the tone, own your accounts, and have the freedom to work where and how you’re most effective. What You’ll Do: Lead onboarding for new clients on our XperienceHub platform—from kickoff to go-live. Educate and empower users with best practices, training, and insights that help them get maximum value. Manage relationships across a mix of dealerships and manufacturers—guiding clients through configuration, adoption, and beyond. Troubleshoot and solve problems quickly, looping in Support when needed but always owning the client experience. Collaborate cross-functionally to relay client feedback and shape product enhancements. Monitor account health and usage trends to proactively drive retention and renewals. What You Will Bring: Relationship Builder: Your strong relationship skills will allow you to connect and build trust with new and existing clients.   Tech-Comfortable: Experience navigating SaaS platforms and explaining them to non-technical users.  Bonus points if you’re familiar with HubSpot and Freshdesk.  Self-Starter: With flexibility, you’ll need to manage your time like a pro and stay a step ahead of client needs. Communicator: You’re clear, concise, and persuasive—in emails, Teams, and one-on-ones.   Process-Oriented but Flexible: You love repeatable systems but aren’t afraid to initiate change and adapt.   Why Join Us? Remote-First Flexibility: Work from wherever you’re most productive No Red Tape: We move quickly and cut the fluff Make Your Mark: Your voice and ideas matter—directly shape how we grow Customer-Centric Culture: We prioritize long-term success and client trust over shortcuts Career Growth: As we scale, you’ll have room to expand into leadership or specialization Collaborative Team: Work alongside people who care deeply about doing great work together Requirements Minimum of 3 years of experience in customer success, account management, or a related field. Bachelor’s degree in Business, Marketing, or a related area. Strong communication and interpersonal skills, with the ability to build rapport with clients. Proven experience in working with customer and driving high levels of satisfaction. Strong problem-solving skills and the ability to think critically. Self-motivated, adaptable, and able to work effectively in a remote environment. Experience with CRM software and customer engagement platforms, knowledge of HubSpot is a plus. Ability to analyze data and present insights in a clear and compelling manner. Experience in the B2B sector or technology industry is a plus. Passion for customer success and a strong desire to help clients achieve their goals. Benefits Health Care Plan (Medical and Dental) Retirement Plan (IRA) Paid Time Off (Vacation, Sick & Public Holidays) Family Leave (Maternity, Paternity) Training & Development Work From Home Salary Range $60K - $80K USD