Browse
···
Log in / Register
$18-23/hour
700 Billings St Ste J, Aurora, CO 80011, USA
Favourites
ShareJob Description: Colorado Medical Supplies, a premier DME company is seeking a dedicated, Customer Service who wants to be part of a company that makes a difference in patient's lives. TITLE: Customer Service Specialist REPORTS TO: Branch Manager EXPECTATIONS OF WORK HOURS: Full Time, hourly DUTIES/RESPONSIBILIIES: 1. Answer incoming patient and referral source calls received at the local branch related to new orders, and ongoing patient service needs such as troubleshooting, order status and other general inquiries. 2. Complete outbound calls to patient and referral sources regarding order receipt confirmation, documentation requirements, insurance benefits, patient scheduling, order status and patient Wellness Calls. 3. Adherence to all of Colorado Medical Supplies policies and procedures as well as compliance with all accreditation standards 4. Interact with customers/patients as needed showing proper demeanor and behavior with regards to sales and marketing of products 5. Measure and select appropriate item for customer based on need and physician’s order 6. Follow all procedural documentation guidelines and requirements for complete payer reimbursement 7. Fit item according to manufacturer’s guidelines 8. Respect customer’s dignity and privacy 9. Teach and instruct patient/caregiver in (when applicable) proper use, cleaning, maintenance, storage and troubleshooting of item(s). 10. Participate in all scheduled in-service training programs annually as directed. 11. Provide or supervise all cleaning of service areas to ensure compliance with infection control issues 12. Complete annual competencies as required 13. Other duties as assigned REQUIRED KNOWLEDGE/EXPERIENCE: Successful completion of factory training program by the manufacturer(s) of the products supplied by the company (as applicable) Effective verbal and written communication skills PHYSICAL DEMANDS: 1. Sitting, standing, walking, working at desk, counter in office and throughout facility 2. Operation of office machinery and equipment 3. Occasionally lift/move items up to 40 pounds 4. Visual abilities to include reading, distance vision and peripheral vision Job Type: Full-time Benefits: Flexible schedule Paid time off Shift: 8 hour shift Education: High school or equivalent (Preferred) Work Location: Multiple locations
Show map
116 Elmwood Terrace, Elmhurst, IL 60126, USA