Aurora Customer Service - Customer Facing Job Listings

Farmers Insurance Customer Service Representative63851109276547120

Workable

Farmers Insurance Customer Service Representative

We’re looking for a driven and personable Customer Service Representative to join our growing team of insurance professionals serving the Denver metro area. In this role, you'll do more than just support existing clients—you’ll actively contribute to the agency’s growth by identifying sales opportunities, cross-selling products, and asking for referrals. This is the perfect role for someone who enjoys building relationships and has a natural instinct for sales and service. Key Responsibilities Deliver exceptional customer service through phone, email, and in-person interactions Assist clients with policy questions, billing, coverage changes, and account updates Proactively identify customer needs and confidently recommend additional insurance products (cross-sell) Ask satisfied clients for referrals and help generate new business opportunities Process policy renewals and ensure all documentation is accurate and complete Collaborate with team members to resolve complex service or coverage issues Stay up-to-date on Farmers Insurance products, underwriting guidelines, and compliance policies What You’ll Gain Base pay plus bonus opportunities tied to sales and retention performance Marketing tools, CRM access, and lead generation support Ongoing training, coaching, and mentorship from experienced district and agency leadership Clear career path and growth opportunities within the Farmers Insurance network Requirements Willingness to obtain a Property & Casualty license (study materials provided by Farmers at no cost) 1–2 years of prior insurance industry experience preferred - but not required High school diploma or equivalent required Strong interpersonal and communication skills (handling 50-100) calls daily Organized, detail-oriented, and comfortable handling multiple priorities Familiar with basic Microsoft computer applications and data entry Bilingual (Spanish/English) highly encouraged to apply Benefits Paid training and support to obtain necessary insurance licenses Career advancement opportunities within the district and toward Agency Ownership Paid Time Off (PTO) Consistent Monday-Friday schedule (no weekends) Hybrid work flexibility available after tenure is established Health, Vision, and Dental benefits (availability varies by agency) Positive, collaborative, and growth-minded work environment

Centennial, CO, USA

Negotiable Salary

PM Account Compliance Supervisor63849204405251121

Workable

PM Account Compliance Supervisor

Do you have experience in building maintenance, janitorial or similar industries? Do you have strong management experience and good communication skills? Are you seeking a full-time evening shift position? If you answered yes, consider this great opportunity with City Wide! City Wide, the nation’s leading management company in the building maintenance industry, provides solutions to a wide range of issues clients face at their facilities. In this position, you will serve the City Wide Facility Solutions - Colorado, one of more than 70 markets covered across the United States and Canada. Our mission at City Wide is to create a ripple effect by positively impacting the people and communities we serve. Objective The PM Account Compliance Supervisor is responsible for the quality control of general business operations, increasing client satisfaction, and working productively with Independent Contractors (IC). The Night Supervisor must be able to work independently and with others, in any type of facility including but not limited to; industrial, manufacturing, office, medical, retail, etc. The Night Supervisor must also be able to exercise good judgment in reporting client concerns to management and seeking the involvement of others in order to best meet clients’ needs. Essential Functions · Develop and maintain productive, working relationships with Independent Contractors (IC) and In-House labor by communicating client priorities and collaborating on solving problems. · Review scope of work and ensure quality assurance per account to retain existing business and gain new business. · Communicate with Facility Services Manager daily for any issues that need immediate attention, including the nightly recap via email or phone message. · Make recommendations for IC work assignments, manage to client standards and company guidelines and discharge if not meeting service level agreement. · Manage inspections, customer complaints, customer requests, new client starts, or VIP treatment needing attention. · Ensure compliance with client policies & procedures, approved cleaning tools and equipment and their proper use. · Other duties as necessary. Requirements High school diploma required or equivalent experience in commercial janitorial services industry. 3 years of prior experience in management; coaching, motivating, developing, and leading a team in multi-unit or locations. Building, facilities, janitorial or similar industry experience a plus! Strong planning, organization skills, and attention to detail. Excellent communication and interpersonal skills. Must be innovative and strive for continuous process improvement. CRM experience preferred. Physical Demands The physical demands are representative of requirements that must be met by an employee to successfully perform the essential functions of this job. Constant sitting, bending, standing, and walking. Ability to lift up to 25 pounds. Benefits Health insurance 401(k) Paid time off Dental insurance Vision insurance Life insurance Flexible schedule Retention bonuses Car allowance

Arvada, CO, USA

Negotiable Salary

Workable

Account Manager

Are you excellent at managing and retaining B2B accounts? Do you also have strong selling skills for increasing sales within an account? If you answered yes, consider this opportunity with City Wide! City Wide Facility Solutions is actively seeking a Account Manager for our Franchise location in Colorado. The Account Manager is responsible for the business operations of an assigned client contracted service area. This is an outside, B2B account management position that provides field support including – training, guidance with starting new clients, inspections of Contractor performance and compliance with client requirements, trouble-shooting customer requests/complaints, coordinating site visits, and developing long-term relationships with clients and Contractors. Additional responsibilities include negotiating contracts, procuring supplies from clients, and ensuring high client satisfaction. What you will do... Manage all aspects of assigned client relationships, including client retention, expansion, and diversification of City Wide building solutions and/or products. Formulate and manage an effective service strategy and schedule tailored to each client. Negotiate and enter into agreements with clients for additional services – determine pricing, staffing, and logistics. Manage all Contractor relationships including – Interview and hire, negotiate pricing and other contract terms, manage agreements, develop service specifications, client compliance, verify Contractor compliance, and remove/replace Contractors as necessary. Ensure a standard of excellence in quality and client satisfaction, through detailed quality control inspections of client sites and consistent follow through with all promises to clients. Supervise and direct Night Managers; ensure the client’s strategy is executed and all services are performed correctly. Promote the sale of, procure, and monitor supplies for clients. Effectively communicate all client issues with Contractors and the Director of Operations; promptly address any client issues or problems that arise. Use City Wide’s CRM to perform client inspections, adding extra charges, NM routing, etc. Schedule each non-routine activity in client facilities using Outlook. Update and keep current all Building Information Sheets (BIS), FSM Summary Sheets, and Exhibit A’s. Ensure MSDS sheets for each client serviced in janitor closets are complete, accurate, and that all items are properly labeled. Notify Sales Executives of potential accounts in your territory, especially new construction. Develop and implement a plan with the Director of Operations and the Night Managers to resolve any client complaints or deficiencies in service and actively monitor compliance. Approve Night Managers and/or Service Representative's pay sheets; ensure accuracy. Assist Accounting in collecting clients’ past due invoices and payment invoices for Contractors. Maintain updated route sheets, key/alarm sheets, and monthly planner for each client. Requirements 2+ years outside B2B account management experience, building maintenance or facility management preferred but not required. 2+ years track record of success in a client retention role, with goals and metrics to support. Highly detail-oriented and excellent follow-through on commitments. Positive and outgoing personality; great at building relationships. Excellent verbal and strong written communication skills. Proficient in Microsoft Office and knowledge of CRM database. Ability to travel on a daily basis to client locations locally. Benefits Health insurance 401(k) Paid time off Dental insurance Vision insurance 401(k) matching Life insurance Flexible schedule Guaranteed base with sales and retention bonuses Car allowance

Englewood, CO, USA

Negotiable Salary

PM Account Compliance Supervisor63846770812673123

Workable

PM Account Compliance Supervisor

Do you have experience in building maintenance, janitorial or similar industries? Do you have strong management experience and good communication skills? Are you seeking a full-time evening shift position? If you answered yes, consider this great opportunity with City Wide! City Wide, the nation’s leading management company in the building maintenance industry, provides solutions to a wide range of issues clients face at their facilities. In this position, you will serve the City Wide Facility Solutions - Colorado, one of more than 70 markets covered across the United States and Canada. Our mission at City Wide is to create a ripple effect by positively impacting the people and communities we serve. Objective The PM Account Compliance Supervisor is responsible for the quality control of general business operations, increasing client satisfaction, and working productively with Independent Contractors (IC). The Night Supervisor must be able to work independently and with others, in any type of facility including but not limited to; industrial, manufacturing, office, medical, retail, etc. The Night Supervisor must also be able to exercise good judgment in reporting client concerns to management and seeking the involvement of others in order to best meet clients’ needs. Essential Functions · Develop and maintain productive, working relationships with Independent Contractors (IC) and In-House labor by communicating client priorities and collaborating on solving problems. · Review scope of work and ensure quality assurance per account to retain existing business and gain new business. · Communicate with Facility Services Manager daily for any issues that need immediate attention, including the nightly recap via email or phone message. · Make recommendations for IC work assignments, manage to client standards and company guidelines and discharge if not meeting service level agreement. · Manage inspections, customer complaints, customer requests, new client starts, or VIP treatment needing attention. · Ensure compliance with client policies & procedures, approved cleaning tools and equipment and their proper use. · Other duties as necessary. Requirements High school diploma required or equivalent experience in commercial janitorial services industry. 3 years of prior experience in management; coaching, motivating, developing, and leading a team in multi-unit or locations. Building, facilities, janitorial or similar industry experience a plus! Strong planning, organization skills, and attention to detail. Excellent communication and interpersonal skills. Must be innovative and strive for continuous process improvement. CRM experience preferred. Physical Demands The physical demands are representative of requirements that must be met by an employee to successfully perform the essential functions of this job. Constant sitting, bending, standing, and walking. Ability to lift up to 25 pounds. Benefits Health insurance 401(k) Paid time off Dental insurance Vision insurance Life insurance Flexible schedule Retention bonuses Car allowance

Englewood, CO, USA

Negotiable Salary

Customer Experience Representative63392068596481124

Workable

Customer Experience Representative

Blue Sky Plumbing is looking for Customer Experience Coordinator to assist potential prospects with product and service information, plus scheduling of online inquiries. This position will handle customer service requests via phone, online submissions, texts, and online marketing requests. This position will manage a large volume of inbound and outbound inquiries, and scheduling for all Blue Sky services. To be successful in this position, candidate must have a strong sense of urgency and superior customer service skills. Our Customer Experience Coordinators are one of our most important resources in our company. They provide the sole source for our ability to meet our customer’s needs. We have a set of high standards for job qualification and job performance. Our coordinators must have strong skills and a willingness to learn and grow with the company. To be successful in this role, you must be: A Multitasker: Able to handle multiple projects and tasks in a fast-paced environment Detail Oriented: Able to pay attention to the minute details of a project or task Efficient: Able to work in a fast-paced environment and handle multiple projects and goals Competitive: Able to strive to get ahead, finish projects, and exceed goals for monetary incentive Goal Oriented: Able to focus on a goal and obtain a pre-determined result, achieving all necessary KPIs and exceeding metrics Communicative: Able to communicate information via writing and spoken word clearly and concisely Customer Oriented: Able to take care of customer needs while following company procedures Problem Solvers: Able to find a solution for or to deal proactively with work-related problems Professional: In the way you speak, dress, and act. Requirements To adequately perform the duties of this job the employee is regularly and routinely required to sit, stand, walk, stoop, use hands to finger, handle controls; hear, and talk. The employee frequently is required to reach with hands and arms. Specific vision abilities required by this job include close vision and the ability to adjust focus. The work environment will subject employees to continual interruptions and changing priorities. Effective, consistent, and constant communication with customers, vendors, co-workers, and others is required. Work Environment: Office-based role with regular use of phones and computers. Fast-paced environment requiring flexibility and problem-solving. May require occasional overtime availability, depending on seasonal demand. Benefits Pay Rate Range: $19-$23/h Three Kaiser Medical Plans to select from with a 100% Company Paid Option Dental & Vision Insurance Voluntary Life Insurance & Accident Coverage options Company Paid Short Term Disability, Long Term Disability & Basic Life Employee Assistance Programs Retirement Account with 3% Company Match Paid Vacation & Paid Sick Time Maternity & Paternity Pay Company Paid Gym Membership, Costco Membership & Chiropractic Care Company Provided Vehicle Company Provided Uniforms Phone & Tablet Provided Weekly Payroll

Wheat Ridge, CO, USA

$19-23