Patient Accounts Representative, Family Care Network (Bellingham)

Family Care Network is seeking a full-time Patient Accounts Representative to join our team! This position works onsite at our administrative office in the Patient Accounts Department. The schedule is Monday-Friday 8:00am - 5:00pm. The Patient Accounts Representative's primary responsibilities include processing payments, denials and overpayments of accounts in the private or insurance category that is assigned to them in accordance with FCN policies and procedures. Benefits: At FCN, we offer a comprehensive benefits package designed to support your well-being and that of your family, with flexibility and quality care. Health Benefits: Two medical plan options Flexible dental coverage, including orthodontia for children and adults Employer-paid Vision coverage for employee and family members Expanded Employee Assistance Program (EAP) and mental health programs, including wellness and discounted gym memberships Flexible Spending Account (FSA), Healthcare and Dependent Care Health Savings Account (HSA) with an employer contribution of $1,500 (pro-rated based on enrollment eligibility) Health Reimbursement Account (HRA), up to $1,500 ($3,000 for family coverage) Employer-paid Life/AD&D insurance with optional supplemental additional coverage including a guaranteed issue amount with no health questionnaire Voluntary Accident and Hospital insurance plans with annual wellness benefits *Eligibility for these benefits depends on your full-time or part-time status. Time Off & Wellness: Paid Time Off (PTO), Paid Sick Leave (PSL), and Extended Illness Bank (EIB) to support your vacation, health, and personal needs PTO, PSL, and EIB accrue starting on your first day, and you can use paid time off after the applicable days of employment Full-time employees generally begin earning 18 days of PTO, increasing 33 days over time per our PTO policy. You can rollover unlimited PTO hours into the next year. PSL accrues at 1 hour per 40 hours worked EIB accrues up to 32 hours per year (pro-rated based on hours worked) for both part-time and full-time employees, with a maximum of 480 hours Retirement: 401(k) plan with employer match, both Traditional and Roth options available 401(k) Profit Sharing Plan Free financial planning guidance to support your retirement goals *Eligibility for these programs is based on your years of service and required payroll hours. Additional Benefits: Eligibility for FCN applicable bonuses Annual uniform allowance for clinical staff Reimbursement of renewal fees for required licensure for clinical staff Essential Functions: -Posts patient payments, miscellaneous insurance and contracted insurance payments and adjustments received though lockbox deposits or received electronically. Provides timely feedback to facilitate accurate claim submission. -Process EOBs according to contractual agreement and in accordance with established FCN policies and procedures. -Review and follows up on aging claims for specific insurance carrier. -Work payment entry status report. -Answer patient, insurance and other billing inquiries. -Generates refunds in accordance with established FCN policies and procedures. -Communicate billing rule updates set by insurance carriers to appropriate individuals (manager, supervisor, team and/or clinic). -Balance payment batches, review and sign off. -Update demographics on patients account as appropriate. Review and corrects billing information on insurance denials. -Employee seeks assistance as needed and communicates questions in a timely manner and to appropriate staff (supervisor, colleagues, etc.). -Adheres to assigned work schedule (attendance and punctuality). -Other duties as assigned. Knowledge, Skills & Abilities: -Accurate & efficient keyboarding & data entry. -Accurately performs detailed work (i.e. plan, multitask, organize and prioritize work). -Intermediate computer skills: Health information systems, EMR, MS Word & MS Excel. -Knowledge base in claims processing for medical billing. Working knowledge of Form 1500, CPT and ICD Codes. Calculate accurate payment amounts on insurance. Specialized knowledge of commercial insurance, federal and state billing requirements. -Strong customer service skills. -Knowledge of a medical office practice and medical terminology. -Solve problems, issues and concerns in a professional manner. -Work as part of a team; model a positive work ethic & customer friendly relations. -Prioritize and multitask detailed projects with frequent interruptions. -Establishes good employee relations including conflict resolution. -Discern and maintains confidentiality, in compliance with applicable State & Federal laws (i.e. HIPAA). -Comprehend and communicate information accurately and clearly (verbally and in writing, in person and via phone) with patients, all levels of personnel, and other individuals and groups. Required Education: High school diploma or equivalent. Completion of a medical billing program, or a combination of education and experience in a role demonstrating similar skills and performance requirements. About FCN: As an independent, locally owned, provider-run network of family medicine providers, we are passionate about our community's well-being. We take the time to build strong, long-term relationships with our patients and our employees. We have 12 clinics and 3 urgent care centers in Whatcom and Skagit County, in a beautiful corner of northwest Washington where the mountains meet the sea. Family Care Network offers an innovative and rewarding work environment, with a strong patient focus and a fulfilling mission. To learn more about the position and to apply, please visit us at: https://www.familycarenetwork.com/careers/ Family Care Network is a Drug-Free, Equal Opportunity Employer.