Dispatcher for HVac & Refrigeration company (Central Point)

Dispatcher Hvac & Refrigeration company Central Point, OR compensation: $19.00/hour employment type: full-time job title: Office Scheduler/Dispatch (in office position) Hvac Company looking for a high energy, self-motivated, confident Dispatcher to add to our team. We manage 7 technicians all over the greater southern Oregon area. Primary Responsibilities and Duties (but not limited to) • Answers customer calls, enter customer information in the schedule. • Coordinates the scheduling of HVAC/Refrigeration installations, repairs and maintenance. • Acts as primary contact between the customer and the company. • Assist sales with writing up quotes • Filling & light office cleaning and organization. • Manages paperwork for all installations and service calls. • Assist walk in customers with counter sales for parts • Processes credit card payments. Reporting Relationship: • The Dispatcher reports directly to the Office manager Qualification Requirements: • Education: High school degree or GED or equivalent experience • Hvac dispatching Experience at handling multiple phone lines and interfacing customers is desirable. • Excellent phone etiquette • Maintaining high-quality customer service and care. • Manage multi-line phone systems and respond to customer requests, questions, and complaints. • Basic knowledge of Microsoft Word. • Ability to follow directions and specific process steps. • Must have valid driver's license. • Must have reliable transportation Required Skills, Knowledge and/or Abilities: • Must possess good communication skills, particularly telephone skills. • Must be able to handle multiple phone lines and scheduling tasks. • Must be customer service oriented while maintaining the best interest of the company. • Must be able to type 50 wpm. • Must be able to lift office supplies (approximately 25 pounds). Schedule: - Day shift - Monday to Friday Experience: -Dispatching: 1 Year (Preferred) - Microsoft Office: 1 year (Preferred) - Customer Service: 2 years (Preferred) Work Location: In person position (Central Point)