Customer Service Coordinator (Bellingham, WA)

Shipping and trading service Customer services Packing Services

EMPLOYMENT OPPORTUNITY The Energy Intake Assistant will pre-screen energy specific clients, schedule appointments, assist with document collection and data entry. The Assist will also provide general clerical support to the Energy Program Specialists and team. This will be a full-time position at 37.5 hours per week. Preference will be given to those bilingual in Spanish/English. All training will be provided on the job. JOB DUTIES AND RESPONSIBILITES INCLUDE: 1. Screens clients, schedules appointments, and responds to inquiries regarding the Energy Program. 2. Monitors Daysmart software for online applications. Contacts customer to complete intake form in Docuware. 3. Assists online and in-person clients in completing the Energy Assistance application. 4. Performs appointment confirmation calls at 10-day and 1-day intervals. 5. Organizes and maintains daily intake forms for Energy Program Specialists. 6. Process incoming mail and electronic mail for Energy Program. Scan and file incoming documents into Docuware. 7. Serve as point person for energy@ email address. Respond and manage incoming emails. 8. Provides basic home energy conversation education through printed flyer/brief review with clients. 9. Enters client information into multiple agency databases. 10. Process PSE help files electronically. 11. Provide clerical support functions for Energy Program Specialists at the direction of the Energy Program Manager. 12. Coordinate with Resource Specialists regarding client calls and scheduling appointments. 13. Contact utilities on behalf of clients to help set up payment arrangements as needed. 14. Assists clients at reception area as a back up to Energy Program Specialists. 15. Assist with program outreach events as needed. 16. Participate in agency and team meetings and trainings as required. 17. Other duties assigned by management. QUALIFICATIONS INCLUDE: Education & Experience: -High School Diploma or GED/HSE minimum required. -Basic clerical skills (filing, math, calculator, data entry, legible writing) required. -Or a combination of education/experience meeting required job qualifications. License(s) & Certification(s): -Valid driver’s license and auto liability insurance required for work related travel. -First Aid & CPR Certified. (within 6 months of hire) Skills & Abilities: -Spanish/English bilingual preferred, additional languages helpful. -Must have strong attention to detail. -Ability to learn and use agency databases, such as Docuware, VMware, EmpowOR. -Strong organization and time management required, with ability to multi-task. -Work independently, and as a team member; self-motivated. -Must have strong and effective communication skills (oral and written). -Ability to be an effective and positive ambassador for the agency. -Competency of standard office procedures and equipment. -Ability to navigate Microsoft Office applications, including Microsoft 365, Excel, Word, Teams and Outlook. -Demonstrated ability to work harmoniously with people from varied cultural, socioeconomic, educational and experiential backgrounds. COMPENSATION AND BENEFITS Pay range between $17.49-$19.32 per hour (DOE) Benefits include: -Medical & Dental Insurance including Rx and Vision -Life Insurance and AD&D coverage -Retirement Plan -Employee Assistance Program -Paid Sick and Vacation Leave -12 Holidays per year -Health club discount (Community Action reserves right to modify, amend, or terminate any benefit at any time for any reason.) TO APPLY: Qualified candidates are encouraged to apply by providing ALL items requested. Please submit the following: (1) Community Action Application (2) Resume (3) Letter of Interest. You can find all job announcements and apply online on our website at www.communityactionskagit.org Community Action of Skagit County reserves the right to extend application deadlines and to modify the selection schedule without notice, to form eligibility lists for, or make appointments to, other positions with similar employment requirements. Community Action of Skagit County is an Equal Opportunity Employer. Should you require accommodation in the application process, please contact our HR Department.

We are looking for a organized, motivated and capable person to help us run our jewelry website. Offering: Flexible hours and scheduling $20 per hour to start with potential for raises with good organizational and administrative skills. Skills that will be useful to have or we are hoping you can learn. Shipping and Packaging Organizing supplies for Website Replying to Emails and Basic Computer tasks Photography and Photo Editing If you think you could excel in this environment, please be in touch. Include a brief resume or description of your work history and a summary of your availability. Thank you

Looking for an enthusiastic individual to work in a fast-paced healthcare setting! Position is typically 32-35 hours a week at full time. The starting pay ranges between $20-21, with pay increases starting after 90 days of employment. On the administrative side of things, you would be managing the front desk, scheduling patients, answering calls and emails, processing payments and working with insurance. On the personal assistant side of things, there is a wide range of possible tasks on any given day. You'll never have the same day twice at the job. Looking for someone who is willing to be challenged and learn new skills. Must be organized, focused and self-managed. Strong time management skills are essential. We have found that introvert personalities are essential for this job, so introverts welcome! No education required, we will train employees. There is a fairly long learning curve with this job, so roughly a 2-year commitment is preferred. This is an incredibly rewarding job and a great learning experience. We look forward to your application!

EMPLOYMENT OPPORTUNITY The Resource Specialist greet, welcome, and screen visitors in person and over the phone for all relevant/eligible services and programs internally and throughout the county. They act as a liaison between all visitors and agency staff. The specialists are trained and expected to be experts in resources and referrals. They are expected to greet, listen, build trust, and understand the needs of visitors in order to assess, navigate, and connect them to services appropriately. We are looking for two dynamic people to join our Resource Center team! The position will be full time at 37.5 hours per week. Bilingual in Spanish/English is highly preferred, but not required. All training provided on the job for those that have a passion for serving and helping our community. JOB DUTIES AND RESPONSIBILITES INCLUDE: 1. Answer assigned phone lines, screen, and direct calls to appropriate staff or department. 2. Greet, welcome, screen and direct all clients, donors, community members, and visitors walking into the agency. 3. Maintain a positive, service-oriented attitude at all times. Interact with participants in a respectful manner that fosters self-esteem and empowerment. 4. Screen clients/potential clients, administer intake forms, review intakes for referrals and services, enter data, schedule appointments, provide resources, and warm handoffs as applicable. 5. Determine eligibility for CA services and coordinate referrals with appropriate program staff, ensuring that clients are connected to services with appropriate follow through. 6. Assist clients online and in-person in completing program applications, paperwork, and scheduling of appointments. 7. Issue or provide vouchers, critical needs, and outreach essentials, as applicable. Verify and track data accordingly. 8. Perform appointment confirmation calls, as assigned. 9. Assist with PSE file, as assigned. 10. Track calls and types of requests that come in over the phone, in person, and by email. 11. Keep reception area and waiting room clean and tidy. 12. Ensure clean and accurate data entry. Assist others with data entry as assigned. 13. Provide general clerical support functions as assigned. 14. Provide coverage for breaks and lunches for other service screeners. 15. May be asked to provide Service Screening coverage at other agency locations. 16. Participate in agency and team meetings and trainings as required. 17. Other duties assigned by management. QUALIFICATIONS INCLUDE: Education & Experience: -High School Diploma or GED/HSE minimum required. AA Degree in Social Services or related field preferred. -Social service experience or a desire to work in social services preferred. -Previous customer service experience required. Or a combination of education/experience meeting required job qualifications. License(s) & Certification(s): -Valid driver’s license and auto liability insurance required for work related travel. -Training necessary (within 6 months of hire): Blood borne Pathogens, First Aid/CPR, Safety, HIPAA, de-escalation and Narcan administration. Skills & Abilities: -Spanish/English bilingual preferred, additional languages helpful. -Basic clerical skills (filing, math, calculator, data entry, legible writing) required. -Excellent customer service skills. -Ability to set boundaries, resolve conflict, problem solve, and de-escalate issues. -Must be reliable, dependable, and demonstrate regular physical attendance. -Must be able to defuse difficult situation. -Active listening, open-mindedness, and empathetic skills. -Self-motivated, flexible, adaptive, and resourceful critical thinking skills. -Strong organization and time management required, with ability to multi-task. -Must have strong and effective communication skills (oral and written). -Ability to be an effective and positive ambassador for the agency. -Competency of standard office procedures and equipment. -Ability to navigate Microsoft Office applications, including Microsoft 365, Excel, Word, Teams and Outlook. -Demonstrated ability to work harmoniously with people from varied cultural, socioeconomic, educational and experiential backgrounds. COMPENSATION AND BENEFITS Starting Pay range between $19.45 - $21.46 per hour (DOE) Benefits include: Medical & Dental Insurance including Rx and Vision Life Insurance and AD&D coverage SIMPLE IRA Retirement Plan (3% Employer Match) Employee Assistance Program Paid Sick and Vacation Leave 12 Holidays per year Health club discount (Community Action reserves right to modify, amend, or terminate any benefit at any time for any reason.) TO APPLY: Qualified candidates are encouraged to apply by providing ALL items requested. Please submit the following: (1) Community Action Application (2) Resume (3) Letter of Interest. You can find all job announcements and apply online on our website at www.communityactionskagit.org Community Action of Skagit County reserves the right to extend application deadlines and to modify the selection schedule without notice, to form eligibility lists for, or make appointments to, other positions with similar employment requirements. Community Action of Skagit County is an Equal Opportunity Employer. Should you require accommodation in the application process, please contact our HR Department.

Dispatcher Hvac & Refrigeration company Central Point, OR compensation: $19.00/hour employment type: full-time job title: Office Scheduler/Dispatch (in office position) Hvac Company looking for a high energy, self-motivated, confident Dispatcher to add to our team. We manage 7 technicians all over the greater southern Oregon area. Primary Responsibilities and Duties (but not limited to) • Answers customer calls, enter customer information in the schedule. • Coordinates the scheduling of HVAC/Refrigeration installations, repairs and maintenance. • Acts as primary contact between the customer and the company. • Assist sales with writing up quotes • Filling & light office cleaning and organization. • Manages paperwork for all installations and service calls. • Assist walk in customers with counter sales for parts • Processes credit card payments. Reporting Relationship: • The Dispatcher reports directly to the Office manager Qualification Requirements: • Education: High school degree or GED or equivalent experience • Hvac dispatching Experience at handling multiple phone lines and interfacing customers is desirable. • Excellent phone etiquette • Maintaining high-quality customer service and care. • Manage multi-line phone systems and respond to customer requests, questions, and complaints. • Basic knowledge of Microsoft Word. • Ability to follow directions and specific process steps. • Must have valid driver's license. • Must have reliable transportation Required Skills, Knowledge and/or Abilities: • Must possess good communication skills, particularly telephone skills. • Must be able to handle multiple phone lines and scheduling tasks. • Must be customer service oriented while maintaining the best interest of the company. • Must be able to type 50 wpm. • Must be able to lift office supplies (approximately 25 pounds). Schedule: - Day shift - Monday to Friday Experience: -Dispatching: 1 Year (Preferred) - Microsoft Office: 1 year (Preferred) - Customer Service: 2 years (Preferred) Work Location: In person position (Central Point)