Senior Field Application Engineer, Embedded Software (US)

Seattle, WA, US | Full-time or Part-time | Permanent    Salary: $135,000 to $170,000 USD DOE     Location note: Please note that while Seattle, WA is the preferred location for this position, we can also consider the role to be based in Boston, MA or New York, NY – please state your preferred working location in your cover letter.   We also have a very similar UK-based opening for this position in our Cambridge, UK office. Please see our separate, Cambridge, UK job posting for more details.   Compensation note: The salary range for this role is broad as we are able to consider varying levels of experience.  Any offer made will carefully take into account level of experience (including relevant industry experience), transferable relevant skills and previous relevant achievements.    About us   Riverlane’s mission is to make quantum computing useful, sooner. From climate change to healthcare, large and reliable quantum computers will help solve some of the world’s important challenges. Riverlane is building the quantum error correction stack to make this happen. It’s a complex problem that requires a range of skills, talent and passion. We’re making remarkable progress and growing fast.       About the role   We have a fantastic opportunity for an experienced Field Application Engineer (FAE) with a strong background in embedded software development to successfully lead the installation and integration of Riverlane’s quantum error correction stack (Deltaflow) into our partners and customers hardware across the US and North America.    We are looking for a technically driven and customer-oriented Senior Field Application Engineer (US) with a strong background in embedded software to support customer installations.  Working with our customers across the US and North America, you will work directly with internal and external engineering and scientific teams to ensure the successful deployment and optimisation of our FPGA-based system – handling all things embedded software, from the design and build of the embedded runtime of the QEC system, to debugging and performance tuning.  As a Senior FAE - Embedded Software (US), you will help integrate our multi-FPGA, low-latency, high throughput system that needs to perform complex operations, in a predictable and guaranteed way.  You will also use your knowledge and expertise to support more junior engineers, interact with software and identify novel solutions to our challenging problems.  This is a fantastic opportunity to join Riverlane’s customer enablement team and play a pivotal role in enabling key quantum hardware companies with QEC capability.  This team is a mix of physicists, software engineers and hardware engineers, working together on a range of exciting and cutting-edge projects.      Our mission is exciting, but complex.  It requires teams with a wide range of skills and perspectives, that communicate well and collaborate effectively to achieve truly innovative solutions.  You will thrive in an environment where knowledge sharing and continuous learning are the norm.  We are moving fast in a brand new market, where requirements can change quickly as the technology evolves, so the ability to adapt is critical.        What you will do   As Senior Field Application Engineer – Embedded Software, (US) you will:    Provide on-site and remote support for customer installations and bring-up of embedded systems  Assist customers in developing and debugging embedded software using embedded C/C++ toolchains  Guide integration of custom IP and drivers with Linux or bare-metal applications  Support customers with the build and installation of libraries and tools, including custom ones, needed for verifying the correct functionality of the system  Help configure and deploy embedded Linux systems and kernel modules  Design scalable and verifiable systems   Work with both user-level software and FPGA hardware systems   Support pre-sales technical engagements by delivering software-focused demonstrations, proof-of-concepts, and evaluations  Create technical documentation, training materials, and tailored application notes to accelerate customer success  Work closely with R&D and product teams to report field issues, share customer feedback, and shape future software support  Collaborate with our commercial teams to drive adoption and expansion of Riverlane’s software solutions for QEC  Requirements What we need   Strong track record of bring-up and delivery of embedded software systems on commercial CPUs/FPGA/ASICs  Excellent communication skills and attention to detail   Deep experience in C++ or C, and in scripting languages, like Python  Proven capability to test, debug and improve complex systems, both in the field and remotely    Ability to convert product requirements into technical specifications to document and share your work    Desire and ability to partner closely with customers to support and guide them through the installation   Willingness and ability to travel within the US and North America (around 20%)  Excellent communication skills, with the ability to convey technical concepts to both engineers and non-technical stakeholders  Ability to work both independently, and collaboratively as part of a team    A curious nature and a passion for learning and continuous improvement  Benefits What you can expect from us   A comprehensive benefits package, including annual bonus scheme, private medical insurance, life insurance, a contributory retirement fund (and much more)   Equity so that our team can share in the long-term success of Riverlane   Generous annual leave (plus federal holidays) and enhanced family leave   A diverse work environment that brings together experts in many fields (including software and hardware development, quantum information theory, physics, maths and many more) and over 20 different nationalities   A learning environment that encourages individual, team and company growth and learning, including training and conference budgets      How to apply   Please upload a CV and cover letter by clicking 'Apply'. Your cover letter should explain why you are applying for the job and what skills and experience you can bring to the role.   We review CVs as we receive them and interview as soon as we have applications that look like a good match (usually within one week). We do not use closing dates. So, please apply as soon as possible to avoid missing out on this role. If you have any queries, please contact jobs@riverlane.com.      Everyone is welcome at Riverlane. We are an equal opportunities employer and encourage applications from eligible and suitably qualified candidates regardless of age, disability, ethnicity, gender, gender reassignment, religion or belief, sexual orientation, marital or civil partnership status, or pregnancy and maternity/paternity.   Women and other underrepresented groups may be less likely to apply for a role unless they meet all, or nearly all, of the requirements.  If this applies to you, we still encourage you to apply - you may be a great fit, even if you don’t meet every single qualification. We’d love to hear from you.  If you need any adjustments made to the application or selection process so you can do your best, please let us know. We will be happy to help.