Senior Program Manager

Company Profile    At Sand Cherry Associates, we excel in the design and delivery of strategic customer-centric initiatives through digitally native, data-empowered solutions.  Our client’s confidence in us is centered on exceptionally skilled, high-energy talent working with the support of the full Sand Cherry team.  Finding the right match for this role is a critical aspect of continuing that success.     Overview  We are seeking an experienced Technical Project Manager for a Denver based Client’s data team. This role will work closely with stakeholders to support reliability analytics across our network. This role will apply non-machine-learning analytical techniques to data, answer defined business questions and transform findings into actionable insights. This Technical PM will collaborate with management to scope problems, pull and analyze data, and deliver clear, compelling presentations to a variety of internal audiences. This is a long-term consulting engagement, and qualified candidates must be able to work in office in Denver, CO. Candidates that live outside of Denver metro area will not be considered for this role. Responsibilities Problem Definition ·       Partner with management to clearly define scope. ·       Apply cable/telecom industry knowledge to understand issues and relevant datasets. ·       Develop analytic approach plans in alignment with business objectives.   Data Acquisition & Preparation ·       Extract data from data warehouses using SQL and prepare analyses in Excel or BI. ·       Leverage reporting tools to create visualizations, tables, and pivot reports. ·       Monitor data quality and proactively identify potential assumptions or issues.   Data Analysis ·       Apply core statistical and analytic methods, including correlations, exploratory visualization, and statistical validity. ·       Recognize and mitigate issues such as correlation vs. causation, confounding, regression and selection bias. ·       Ensure accurate application of measurement units and derived metrics.   Storytelling & Presentation ·       Assemble findings into a cohesive narrative supported by clear figures and charts. ·       Present in PowerPoint, with attention to formatting, readability, and detail. ·       Seek feedback and review, presenting with clarity, efficiency, and sensitivity to organizational dynamics. ·       Synthesize findings into cohesive narratives supported by clear visuals. ·       Develop and deliver professional PowerPoint presentations tailored to technical and business audiences. ·       Solicit feedback and present results with clarity, efficiency, and sensitivity to organizational context.   Requirements Requirements ·       Bachelor’s degree in Data Science, Statistics, Engineering, or a related field. ·       5+ years of experience in project management, data analytics, and/or data analysis. ·       Industry experience strongly preferred in telecommunications or technology industries. ·       Strong proficiency in SQL, Excel, and BI/reporting tools, as well as PowerPoint ·       Ability to manage data project efforts and initiatives. ·       Experience applying statistical techniques to real-world business problems. ·       Develop data into business insights and present findings effectively. ·       Ability to assemble, synthesize and deliver data into PowerPoint presentation decks. ·       Excellent communication and collaboration skills with both technical and non-technical stakeholders. ·       Ability to engage with Executive level stakeholders to deliver insights.   Compensation For individuals assigned and/or hired to work in Colorado, Sand Cherry Associates is required by law to include a reasonable estimate of the compensation range for this role. This compensation range considers a wide range of factors considered in making compensation decisions including but not limited to skill sets; experience and training; licensure and certifications; and delivery model. This is a long term consulting engagement with an estimated salary range of $130-140k. Years of experience, level of education, geographic location, unique skills/qualifications for the specific role and potential certifications can be key factors in the final compensation for this role.   Benefits Our team is unique — we are passionate about what we do. At Sand Cherry, our Consultants know they are impacting and shaping our clients’ industries. We recognize our employees for their contributions. Our culture is one of the most friendly and communicative in the consulting industry. Sand Cherry is not a top-heavy organization. We offer the opportunity to be part of a digital workforce. Discover the experience that only comes with self-responsibility in the workplace. Our team members manage their own workloads and are expected to deliver exceptional work for our clients. Professional career growth is one of our main priorities, as we affirm that investing in our Consultants and empowering our people will also deliver the best results and value for our clients.

Making a difference: Digital Cheetah has provided cutting edge volunteer and member management solutions to some of the largest not-for-profits ( https://www.digitalcheetah.com/clients/) in the world for 24 years. We strive to create an exciting, challenging and rewarding work environment. Join a team of dedicated industry veterans with vast experience on the forefront of technology innovation to build software with a purpose. Description: This is a full-time, remote position open for immediate hire. As a member of our implementations team, you will work with external clients and internal team members to make a real difference for leading non-profits throughout the world. Following an agile methodology, you will manage the account relationship with clients through an interactive requirement gathering process, project planning, monitoring project workflow, and managing client expectations and scope. You will have exposure to a wide variety of roles, challenges, and technologies and will have the opportunity to learn best practice skills in an expanding company with numerous possibilities for personal and career advancement. Remote Position: Our team works remotely using Slack, Zoom, Microsoft Teams, JIRA, Confluence, and other collaboration tools. Job Responsibilities: Day-to-day project management to ensure on-time delivery by applying Agile theory, practices, and rules in a matrix-managed scrum environment. Manage internal and external communication, improves transparency, and effectively disseminates information between teams. Facilitate and perform requirements gathering and discovery for new projects. Build an efficient and trusting scrum environment with an emphasis on problem solving; facilitate discussion, conflict resolution, decision making, and getting the work done. Manage client expectations by building relationships; communicating project status and open issues; preparing reports; conducting planning and retrospective meetings; discovering future feature enhancements. Implement solutions by monitoring project progress; tracking action items; conducting design and implementation reviews; examining, researching, and resolving issues; escalating issues to designated personnel; identifying work process improvements. Assist in removing roadblocks, impediments, and assures work is proceeding according to schedule. Generate development tickets in JIRA for feature requests, bug fixes, and enhancements from our clients to our internal development team. Manage the UAT process with the client including troubleshooting UAT findings and working with appropriate resources to resolve them. Facilitate a seamless handoff to the product support team once a project launches. Participate in the following sprint ceremonies: Release Planning, Daily Scrum, Sprint Planning, Sprint Demo and Retrospectives. Provide product advice, best practice consulting, and product demonstrations to clients. Job Qualifications: Project Management, Client Relationship Management, General Consulting Skills, Presenting Technical Information, Technical Understanding, Teamwork, Problem Solving. Manage time well and handle multiple projects simultaneously. High attention to detail. Flexible and open to learning new things. Solid client communication required. Work well in collaborative team environment. Comfortable using technology and explaining it to others. Creative and efficient troubleshooting and problem-solving skills are a must. Familiarity with Agile development environment is a plus. Apply Online: https://www.digitalcheetah.com/client-liaison/

The Facilities Specialist focuses on helping our customers gain the maximum benefit from their facilities and maintenance operations. In this role, you are to be a subject-matter expert in the areas of asset management, capital planning & forecasting, facility management, and more. Every customer organization is different, so the ideal candidate will have the ability to assess, scope, justify, and deliver each project effectively and efficiently to help both the customer and FMX meet our goals. Responsibilities: As the Facilities Specialist, you will: Communicate with customers and prospects to gain a more thorough understanding of their business needs and document them effectively. Propose new features to FMX’s flagship product, communicate their business value, and show how we will achieve ROI. Prepares assessments and recommendations to help our customers improve their facilities and maintenance operations. Conducts walk-through surveys to assess the condition of mechanical, electrical and plumbing systems, structure and foundations, interiors, common areas, exterior walls, windows, roofs, site work improvements, and more. Interviews property owners, occupants, key site personnel and local government officials to obtain information concerning the subject property’s condition. Reviews repair/improvement cost information, certificate(s) of occupancy, maintenance reports and logs, building and fire department inspection reports, and similar information to determine the condition of the building. Document facility and asset information through photographs, digital data capture, and analysis which includes details about the systems, their conditions, and physical deficiencies to be remedied. Prepares estimated costs to remedy building deficiencies and document alternative approaches. May act as subject matter expert to aid the customer in cost justifications, equipment selection, and other consultative work. Requirements Experience & Qualifications: Bachelor's degree (BA/BS) in architecture, engineering, or construction management or equivalent combination of education and experience. 5-7 years commercial building evaluation or commercial design experience with a general understanding of all building systems: site work, structural, building envelope, and more. Excellent written and verbal communication skills. Ability to provide efficient, timely, reliable and courteous service to customers. Ability to effectively present information both verbally and written/presentation form to all audience types. Ability to effectively present technical information to non-technical customers and other parties. Requires knowledge of financial terms and principles. Ability to calculate intermediate figures such as percentages, discounts, and/or commissions. Able to conduct a basic financial analysis. Ability to understand and carry out general instructions in standard situations. Ability to solve problems in standard situations. Requires intermediate analytical and quantitative skills. Advanced skills with Microsoft Office Suite Products (Excel, Word, PowerPoint), Google Suite, and all FMX products and related partner or add-on technologies. Excellent time management and organizational skills. Ability to manage multiple, overlapping projects. Ability to travel approximately 50% of the time. Facility Management, Building Engineering, HVAC/Mechanical Technology, Construction, Project Management, or Maintenance Supervision experience is a plus. A match with our core pillars: We value our work ethic, we are disciplined in our processes and responsibilities, we are coachable and seek out constructive criticism, we value results and are performance-driven, we treat each other and everyone we meet with respect and integrity. The hiring process for this role: Apply! Submit your resume and answers to the application questions below via the Workable portal. Phone screen with HR: A 30-minute conversation to review your background and experiences, discuss the culture at FMX, and ensure that you understand the general expectations for the role. Also, a great time for you to ask questions about compensation, benefits, etc. Hiring manager conversation: A 60-minute conversation with the hiring manager. Be prepared to discuss your background as well as what you’re looking for in your next role and what direction you see your career path taking. Also, this is a great time for you to ask questions about the expectations for this role, team culture, etc. Final Panel Interview: A 30-minute panel interview with key teammates that you’ll be working with on a daily basis. Offer & Onboarding: Candidates who receive an offer will be required to complete a background check prior to onboarding. New hires are also expected to work onsite at our Columbus, OH office during their first week to complete onboarding and connect with the team in person. Benefits FMX Benefits and Life at FMX: You’ll make a big impact: You’ll have significant influence over the direction of our content and the future of our company. Competitive benefits: 100% company-paid health, dental and vision insurance. Work from home: At FMX, we are remote first, but you’re welcome to use our office as you need. We have two all-company events a year to ensure that you can put a face to that name and establish high-trust relationships with your teammates and co-workers. When you’re in the office, you can take advantage of our free snacks, beverages, and office kegerator. Home office stipend: We’ll give you everything necessary to do your job (company sponsored laptop, headset, etc.). We will also provide up to $500 to help with equipment, furniture and accessories. You will also get $60/month toward your home internet connection. Generous PTO and UTO (unplanned time off) policies: If you’re sick, why should that cut into your vacation time? Enjoy flexible working hours: Have a dentist appointment at 8:30 AM? Need to tack on an extra 15 minutes at lunch to squeeze in that workout? As long as you're getting your work done then our working hours are flexible. You can wear jeans and tees: Feel free to keep it casual, we do.   You’ll enjoy a collaborative culture and a close-knit team: We're a team of hard-working, high-fiving, friendly folks. We take collaboration, transparency, continuous improvement, and work/life balance seriously. Compensation: This role includes a competitive base salary and a Performance Bonus. 401(k) and medical / dental / vision insurance Other considerations: The candidate for this position can be located anywhere in the US. Company: FMX is founded and headquartered in Columbus, Ohio and develops a cloud-based, software-as-a-service facility maintenance and management product. FMX serves education, property management, manufacturing, and other markets and is one of the fastest-growing companies in its space. Check us out at: https://www.gofmx.com/ Note: All other company requirements are documented in the FMX Teammate Handbook. FMX is an equal opportunity employer and a drug-free workplace.

IT Technician at High-Growth IT Startup Cascade is a rapidly-growing MSP (managed service provider), offering tech services in the Bay Area, Los Angeles, and beyond. We provide a world-class service to high-end clients in the Financial Services industry. About the role: We're looking for a new team member who can use their technical and customer service skills to impress our client’s most critical users, learn and advance quickly, be hyper reliable & responsible, and play a key role in our company's growth. This opening is for a technician who is comfortable working on-site with VIP users in the Bay Area and remotely assisting these same VIPs during their travel. We’re looking to provide an above market compensation package for the highest level of customer service, reliability, and flexibility, so only candidates who are highly confident of their ability to provide white-glove service should apply. We are looking for someone with: Exceptional customer service skills, including a clear communication style, very high reliability, and full ownership of all issues to complete resolution. Demonstrable experience supporting Mac OS workstations. (PC experience is a plus) A passion for developing hard and soft skills and career advancement. Ownership and leadership character traits. Ticketing system organization and upkeep experience. The ability to be receptive and action-oriented in response to constructive feedback. A calm and focused demeanor in high-pressure situations. Strong professional and technical communication skills (both written and verbal). At least 7 years of help desk experience with evidence of growth At least moderate networking knowledge (DHCP, DNS, VPN, teleworker connectivity issues). Experience with Jamf Pro or other MDM platforms. Optional experience supporting audio/video systems (Creston, Savant, etc.) Basic understanding of bash and/or Power-shell scripting is a plus. Some responsibilities include: Working directly with our VIP clients to tackle a diverse and unpredictable range of challenges. Providing technical support by phone, email, chat, and (as needed) in person. Working on state of the art, high-end, cutting-edge, technical improvement projects for client VIPs. Being available, flexible, and on-call to client VIPs with regular after-hours and/or weekend work. Being able to work with a team to solve difficult problems. Creating and maintaining technical documentation. Compensation, benefits, and perks: Above-market base salary for excellent technical and communication skills. 95% coverage for medical/dental/vision premiums and more. 401k with employer match. $125 monthly technology reimbursement. $150 monthly meal stipend. $100 healthy living expense program. Generous reimbursement and bonuses for learning and training, including technical certifications. Flexible working hours. Regular work from home. Generous PTO, sick and family leave policies. At Cascade, we have committed ourselves to being a diverse and inclusive workplace, ensuring our employees are comfortable bringing their authentic selves to work every day. We value unique perspectives and believe this is critical to solving complex problems. Everyone is welcome and encouraged to apply. Please apply online with Cascade Technology Services, LLC at: https://cascade-technology-services-llc.rippling-ats.com/job/963430/it-technician-at-high-growth-it-startup-in-sf-area?s=cl

**This is a hybrid role that will require regular presence on-site at the client location around Cambridge, MA. **This position is not eligible for relocation assistance** The Informatics Delivery Manager (DM) is primarily accountable for fulfilling all contractual obligations for Zifo related to our customer engagements. This role is the realization of the ‘one hand to shake’ concept that would allow both the customers as well as the internal Zifo stakeholders to work with one primary point of contact for all the servicing needs for the specific engagement. The DM will provide strategic and technical leadership, as well as the consulting and program / project management skills required to analyze customer needs and opportunities to ensure Zifo successfully delivers a solution meeting the customer's objectives and goals. Requirements Responsibilities Overall accountability for the successful delivery of all projects and Zifo services in the engagement and ensure all service delivery contractual obligations are met Govern Project Health by using metrics-based health checks, perform Corrective and Preventive actions for any deviations, do follow-ups and follow throughs Chair Engagement Steering committee and other operational meetings including senior leadership from the customer and Zifo. Track action items, monitor and report their progress periodically Conceive and implement engagement improvement plans from service delivery improvement/optimization perspective Devise and implement continuous improvement plans, ensuring there are mutual gains for both the customer and Zifo Oversee engagement operations such as staffing, invoicing compliance, contract renewals, managing resource movements Customer Relationship Management – establish and nurture customer relationship across all levels with the objective of improving overall customer maturity across all customer segments that are serviced CSAT assessment and management by implementing focused improvement plans Contribute to Business Development – Perform Account Mining, Support RFP/Pursuits People Management – Provide performance feedback on Zifo resources to the line managers Provide strategic project and program management consultative guidance to customers by proactively identifying business and/or technical challenges or opportunities for improvements Bring in though leadership to the customer engagements by offering proactive insights into industrial trends Manage, motivate, and mentor cross-functional and enterprise project teams across the globe Ensure seamless experience for the customers while dealing with the various Zifo services teams across geographies Resolve any conflicts between the Zifo service lines keeping the customer interests as the priority Function as the first point of escalation from Zifo and provide timely and effective resolution in addition to doing a retrospective to address the root causes Required Skills R&D Informatics Skills Prior experience in Pharmaceutical or Biotech Research and Development industry Understanding of Drug Discovery & Development processes An Independent, Self-Motivated & Results driven mentality Willingness & ability to acquire quickly new Technical Skills & Business Principles Ability to actively contribute to business development efforts via strategic discussions with account executives and proactive discussions with client stakeholders Working experience with Productivity tools such as VISIO, Excel, PowerPoint, Word, Microsoft Project Analytical mindset and ability to thrive in ambiguities Outstanding communication skills both written and verbal Experience is making impactful presentations to D+ and C-Suite audiences Program Management skills Managing a portfolio of projects Coordinating strategic road mapping Resource & Effort Planning Project Planning & Scheduling Scope & Time Management Vendor Management Risk Assessment Cost/Benefit Analysis Qualifications: Bachelor’s/Master’s degree or equivalent in Management or Life Sciences or IT field is mandatory Minimum 10 years of experience as a Business Technology Consultant/Project Manager Minimum 8 years of experience working with Customer/Client focused delivery model & Global solution deployment, preferably in the pharmaceutical /Life sciences industry Active PMP / PgMP/Prince2 Certification Experienced in managing large customer engagements ($5M+ revenue / 50+ global team) that have multiple services being offered by the provider organization Expert in Project Management, SDLC types, people management Familiar with the global delivery model and have experience working with multidisciplinary teams located across varies geographies Consultative capabilities to convert business problems to opportunities Flexible in handling tactical issues as well as possess ability to think strategically Expert in crisis/problem management and willingness to get hands on to expedite problem resolution Function as a coach to the teams to improve collaboration and outcomes Possessing innovative mindset and have an eye for continuous improvement Experienced in managing large & concurrent projects/programs A successful Zifo-ite is Independent, Self-Motivated & Results driven Willing & able to quickly acquire new Technical Skills & Business Principles A critical thinker who possesses logical reasoning  Curious and always looking for creative solutions to complex problems Benefits CURIOSITY DRIVEN, SCIENCE FOCUSED, EMPLOYEE BUILT. Our culture is unlike any other, one where we debate, challenge ourselves, and interact with all alike. We are a curious bunch, characterized by our passion to learn and spirit of teamwork. Zifo is a global R&D solutions provider focused on the industries of Pharma, Biotech, Manufacturing QC, Medical Devices, specialty chemicals and other research-based organizations. Our team’s knowledge of science and expertise in technology help Zifo better serve our customers around the globe, including 7 of the Top 10 Biopharma companies. We look for Science – Biotechnology, Pharmaceutical Technology, Biomedical Engineering, Microbiology etc. We possess scientific and technical knowledge and bear professional and personal goals. While we have a “no doors” policy to promote free access within, we do have a tough door to walk in. We search with a two-point agenda – technical competency and cultural adaptability. We offer a competitive compensation package including accrued vacation, medical, dental, vision, 401k with company matching, life insurance, and flexible spending accounts. If you share these sentiments and are prepared for the atypical, then Zifo is your calling! Zifo is an equal opportunity employer, and we value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

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