IT Support Tech

At Interactive Strategies, our developers are the glue that unite great design with solid technology. We're looking for candidates who understand that front-end development is about more than technical skills, but creativity and attention to detail. We involve our developers in all aspects of our projects – therefore we’re seeking self-starters and passionate thinkers who can provide valuable ideas up-front and ensure that design concepts can be implemented effectively. We don’t use bloated frameworks like Bootstrap and pride ourselves on delivering lean, sleek web experiences. Attention to user experience, quality assurance, and accessibility is important. *This job is open to remote. QUALITIES YOU BRING TO THE TABLE: While we value your front-end development skills, your ability to thrive in our environment is equally as important. We're looking for a candidate with the following characteristics: Someone with the ability to always think one step ahead, catching problems before they happen Excellent communication skills and easy to work with Ability to apply critical, creative thinking and problem-solving to technology issues Curiosity to learn about new web technologies and approaches A team player who enjoys collaborating with others Well-organized and able to work under deadlines and multiple projects A highly motivated self-starter Requirements As a Front-End Developer at Interactive Strategies, we care most about the passion and talent you bring to the table. With that being said, requirements for this role include: Demonstrated knowledge of standards-compliant, responsive HTML & CSS Demonstrated knowledge of both vanilla Javascript and Javascript frameworks (specifically, React and/or Next.js) Strong understanding of usability across various device types and major web browsers Strong understanding of best practices for accessibility and WCAG 2 compliance (minimally AA) Experience with CSS preprocessors (SCSS, Sass, Less) and task-runners like Gulp Experience using Figma and Adobe Creative Suite for retrieving developer specifications and graphic assets A great eye for design accuracy, design consistency, and good instincts for how to improvise if a specific design is not provided NOTE: To be considered for this position, you must include samples of work showcasing your skill set. Please provide AT LEAST ONE of the following: a link to your portfolio website or PDF in your resume or cover letter a list of 3–5 website examples, along with a URL and a brief, specific description of your contributions for each a link to your GitHub, with clear direction to specific repos you would like us to review, along with a brief, specific description of your contributions for each Not required, but highly desired, knowledge includes any of the following: Design experience Git for version control Package managers (Yarn, npm, Composer) Build tools/task runners (Gulp, Webpack, Vite) Basic working knowledge of CMSes like Drupal, WordPress, and/or Sitecore Back-end or full-stack development experience (e.g., data architecture, PHP/MySQL) Experience with data fetching and working with external APIs Benefits We have a simple motto when it comes to company culture, "Everyone deserves to come to work and be happy." This means a few things: (1) we care as much about quality as we do about budgets, (2) we find the strengths in each employee and nurture them, (3) we encourage a culture that values innovation and creative freedom, and (4) we want you to have fun while you’re at the office. We may be an agency, but we understand that you have a life outside of work. We allow our employees creative freedom. We treat them with respect. We value their opinions. In that spirit, we offer the following benefits: Company-sponsored health, vision and dental insurance Pre-tax Flexible Spending Account (FSA) Profit sharing 4 weeks of vacation/sick time from day one; 5+ weeks at year 3 Company-paid short-term and long-term disability Company-paid life and AD&D insurance 11 paid holidays 401k with company match New business referral bonus Professional development opportunities Flexible work schedule Pre-tax DC Metro SmartBenefits Salary range: $75,000–$114,375 annually, commensurate with experience A little about us We're a well-respected interactive agency in downtown Washington, DC, known for deep strategic thinking. We strive to cultivate a collaborative, innovative environment where people feel valued, respected, and free to push creative boundaries—all while finding balance between work, home, and life outside the office. Interactive Strategies is a certified LGBTBE business and equal opportunity employer that values workplace diversity. We believe that diverse voices and viewpoints are critical to producing great work and helping our clients represent themselves effectively.

QA Tester II ** To Apply: Please Email me your Resume ** Having Mobile Testing is a plus Salary Range: $25.00 To 35.00 Hourly Benefits: The company offers medical, dental, vision, short and long-term disability, life insurance, the ability to participate in 401K and paid time off as applicable. Summary of Position: The QA Tester II is responsible for testing multiple projects in a fast-paced environment. The QA Tester II will be responsible for testing in both lab and production environments from a customer perspective. Essential Functions: Ability to create test plans based on business and functional requirements Ability to create test cases to client specifications Manual and Automated test case execution Creation, management, and triage of defects Basic understanding of backend infrastructure and design Ability to troubleshoot issues experienced during testing Provide daily and weekly status reporting Understanding of iPhone, Android, and Windows mobile devices Comprehension and understanding of requirements for testing Ability to have strong attention to detail to be able to accomplish a wide variety of tasks Follow written and verbal instructions from the client and leads Understanding of JIRA for test case management, creation, and execution Understanding of Quality Center for test case management, creation, and execution Follow established client processes and procedures for reporting and testing Archive all test documentation as directed Night and weekend work as required by the client Ability to work internationally for international roaming testing Ability to work remotely for domestic roaming testing Competencies: Ensures Accountability Tech Savvy Communicates Effectively Values Differences Customer Focus Resourcefulness Drives Results Plans and Prioritizes Decision Quality Self-Development Work Environment: There may be times that the QA Tester will be onsite 100%, due to project requirements. This job operates in a professional office environment. This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets, and fax machines. Physical Demands: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this job, the employee in this position frequently communicates with other co-workers/clients who have inquiries about the various projects and other needs. Must be able to exchange accurate information in these situations. The employee must be able to remain in a stationary position 75% of the time. The employee in this position needs to occasionally move about inside the office to access file cabinets, office machinery, etc. Constantly operate a computer and office machinery such as a calculator, keyboard, copy machine, and printer. Frequently moves boxes with equipment weighing up to 60lbs across the building and to other offsite buildings for various project needs. Required Education and Experience: High School Diploma or general equivalent 3-5 years of experience Qualifications: Bachelor’s Degree preferred Ability to analyze and solve complex problems quickly and creatively Experience with client-server systems and understanding the types of issues that may arise Ability to learn quickly in a dynamic environment Excellent oral, written, and interpersonal communication skills Self-motivated and team player Ability to handle multiple tasks and priorities Ability to collaborate with team members and client to meet project deadlines and milestones Understanding of common Systems Development Lifecycle (SDLC) methodologies, including Waterfall and Agile/SCRUM Adapt easily to shifting priorities, process changes, and/or schedule changes Understanding of SOAP UI for test execution and SIM activation AAP/EEO Statement: 3MD Inc. is an equal opportunity employer and does not discriminate based on gender, sex, age, race and color, religion, marital status, national origin, disability, sexual orientation, gender identity or expression, veteran status, or any other category that is protected by applicable law. Other Duties: Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.

ABOUT CAMINO PARTNERS Camino Partners is a values led investment platform focused on enhancing consumers' lives. Knowing that where values guide, value grows, we partner with pioneering leaders to build enduring enterprise value forged with entrepreneurialism, open communication and integrity. Our leadership team steered every stage of KIND's growth from concept to multi-billion-dollar platform and now, our team of accomplished investors and strategic operators is putting that experience to work. Our bespoke approach to partnership allows us to be trusted thought partners along the business growth journey, helping companies solve meaningful consumer problems while charting a pathway to scalable and sustainable growth. Camino Partners also supports Daniel’s philanthropic organizations, The Lubetzky Family Foundation (LFF) and Builders Network. Both organizations are dedicated to finding creative solutions to society’s greatest challenges. They seek not only to build more empathetic, reflective and just communities fueled by the spirit of social entrepreneurship, but they work to overcome toxic social and political division by working to build bridges across lines of difference.   THE ROLE: INFORMATION TECHNOLOGY SUPPORT ANALYST The Information Technology Support Analyst provides essential technical support and troubleshooting for all hardware, software, and network-related issues for Camino Partners, LFF and Builders Network. This role ensures the smooth and efficient operation of all IT systems in this multi-organization environment, encompassing multiple Microsoft tenants and key applications like SmartSuite and Dynamics 365, with a focus on personalized service and attention to detail. This individual will report directly to the Director of Information Technology. KEY RESPONSIBILITIES User Support: Provide prompt and professional technical support to all team members via phone, email, chat, or in-person for computer hardware, software, network connectivity, and other IT-related issues. Microsoft Tenant Administration: Assist with the administration of multiple Microsoft tenants, including user account management, license assignment, and basic troubleshooting of Microsoft 365 services like Outlook, SharePoint, OneDrive and Teams. Troubleshooting & Problem Resolution: Diagnose and resolve a wide range of technical problems, from basic inquiries to more complex issues, escalating to the Director of IT when necessary. Jira Service Management: Utilize Jira Service Management to log, track, and manage all support requests and incidents, ensuring timely resolution and adherence to service level agreements (SLAs). Documentation & Knowledge Management: Create and maintain comprehensive documentation in Confluence, including IT procedures, troubleshooting guides, FAQs, and user manuals, to support efficient problem resolution and knowledge sharing within the team. CRM Project Assistance (SmartSuite & Dynamics 365): Provide first-line support for SmartSuite and Microsoft Dynamics 365 CRM applications, addressing user queries and troubleshooting minor issues. Assist with user onboarding and training for SmartSuite and Dynamics 365, ensuring seamless adoption. Contribute to CRM data maintenance and cleanup activities as directed by the Director of IT. Support the implementation and enhancement of CRM workflows within both SmartSuite and Dynamics 365 environments. Collaborate with the Director of IT and other stakeholders to identify user needs and recommend improvements within the CRM systems. System Maintenance: Assist with installation, configuration, and maintenance of hardware, software, and peripherals, including workstations, printers, and mobile devices. Onboarding/Offboarding: Facilitate the onboarding process for new team members by setting up workstations, accounts (across relevant Microsoft tenants and CRM systems), and providing initial IT orientation. Manage the systems offboarding and laptop return for all team members who resign or are terminated.  Security: Adhere to and promote IT security policies and best practices within the family office environment, ensuring compliance across all Microsoft tenants and business applications. Collaboration: Work closely with the Director of IT on projects, system improvements, and strategic IT initiatives to enhance the overall IT environment. Projects: Research and implement technical products and services that will improve organizational efficiency and capabilities.  Requirements QUALIFICATIONS AND SKILLS Education: Associate's or Bachelor's degree in Computer Science, Information Technology, a related field, or equivalent experience. Experience: 2-5 years of experience in an IT support or help desk role, preferably in a small IT team environment with exposure to multi-tenant and CRM environments. Technical Skills: Proficiency in troubleshooting Windows and macOS operating systems. Familiarity with Microsoft Office Suite, Google Workspace, and common business applications. Experience with multiple Microsoft tenants and their administration. Experience using Jira Service Management or similar for ticketing and incident tracking. Proficiency in creating and maintaining technical documentation, preferably in Confluence. Basic understanding of SmartSuite, Microsoft Dynamics 365, and similar platforms. Understanding of basic networking concepts (TCP/IP, DNS, DHCP). Experience with remote support tools and methodologies. Knowledge of Active Directory/Entra ID for user account management across different tenants. Soft Skills: Exceptional communication and interpersonal skills, with the ability to convey technical information clearly to non-technical users. Strong problem-solving and analytical abilities. Ability to research technical topics and locate appropriate solutions. Customer-centric approach with patience and empathy. Strong organizational skills and attention to detail. Ability to work independently and as part of a small team. Proactive and adaptable mindset, eager to learn new technologies and security best practices related to multi-tenant environments and CRM systems. Benefits WHAT CAMINO PARTNERS OFFERS: ·       Competitive annual base compensation ($65,000-$75,000) ·       Annual bonus potential and participation in our Long-Term Incentive Plan. ·       21 Days of Paid Time Off (pro-rated in the first year of service). ·       Hybrid work policy (3 days in office) and casual dress code. ·       Excellent health, dental & vision insurance with the employee portions of basic plans covered by Camino Partners at 100%. ·       Retirement savings program with company match. ·       Charitable gift matching program. ·       This role offers a unique opportunity to provide hands-on IT support in a close-knit professional environment, working closely with the Director of IT to maintain and improve the organization’s technology infrastructure. EEO STATEMENT At Camino Partners, we are committed to an equitable workplace where diversity in all its forms is championed. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status. We also consider qualified applicants with criminal history, consistent with legal requirements. If you require a specifical accommodation, please let us know.

Position Summary: The salary range for this position is $67,716.00 to $82,512.00 annually. The Research Data Analyst is an 18-month, non-permanent appointment. This position is approved to work fully remotely. Candidates for this position must live in, or be willing to relocate to, Washington State. This position reports to the Dean of Institutional Research and Effectiveness and requires regular and consistent attendance. The mission of Pierce College is to create quality educational opportunities to a diverse community of learners to thrive in an evolving world. The Pierce College District is committed to being an anti-racist institution; to truly be anti-racist we must work deliberately to eliminate barriers that have prevented the most promising and capable students from entering and thriving in college. We work to ensure that every student in the Pierce College District feels valued, respected, and inspired to achieve their goals. We provide a brave space for Black, Indigenous, Persons of Color (BIPOC), LGBTQ/QTPOC students, students with disabilities, and all students and staff to seek refuge, and an opportunity for them to cultivate their strengths, intelligence, resilience, and creativity. To learn more about our Equity, Engagement, and Belonging efforts, please visit: https://www.pierce.ctc.edu/equity-engagement-and-belonging. The Research Data Analyst is a key member of the Institutional Research team, contributing to the College's data and research efforts. The department supports the college’s mission and commitment to student belonging, learning, and thriving by providing quality, accessible, reliable, and relevant information to facilitate decision-making and planning processes, enhance institutional effectiveness, and support an institutional climate of evidence-based inquiry. Reporting to the Dean of Institutional Research and Effectiveness, the Research Data Analyst collaborates with Business Systems Analysts, Web Services, and other stakeholders to enhance data accessibility within the institution, ensuring accurate and efficient delivery of information. The Research Data Analyst develops interactive data visualizations, dashboards, and reports, that translate complex datasets into actionable information for the institution. To view the full job posting, and to apply, please visit: https://www.schooljobs.com/careers/piercedist/jobs/5051800/research-data-analyst-data-consultant-3?pagetype=transferJobs

The Junior Systems Administrator will serve as a team lead for our NJ facilities, collaborating closely with Help Desk associates to provide training and higher-level support. Additionally, this position will work alongside the IT Manager to ensure the maintenance and optimization of network infrastructure across the organization. Duties and Responsibilities Utilize technical knowledge, strong troubleshooting skills, and established repeatable processes to effectively resolve issues with servers and software. Support LAN, WAN, VPN, Internet, and VOIP phone connectivity in various locations and occasionally support other locations. Partner with the IT Manager to create a secure as well as compliant server environment for both hosted and non-hosted systems. Manage company domains and Active Directory. Identify system software configuration changes. Manage hardware as well as software systems, including routers, switches, VPN, and VOIP phone security systems. Recommend innovative. Implement solutions that meet the operational needs of the company. Automated approaches for system administration tasks. Create purchase requests for IT-related purchases. Participate in technology purchasing, assisting with selection, ordering, receipt & initial setup of computer network devices. Maintain installation as well as configuration procedures for desktop servers. Perform daily system monitoring, verifying the integrity as well as availability of all hardware, server resources, systems, plus key processes, reviewing system and application logs, and verifying completion of scheduled jobs like backups. Provide support per request from internal staff. Investigate and troubleshoot issues. Apply OS as well as software patches to desktops and servers. Upgrade as well as configure server and desktop software. Perform backup and restore data for all network servers. Maintain users on corporate networks. Assist with network - LAN as well as WAN - system design and implementation, maintenance, run, replace, and/or move network cabling, including termination. Responsible for PC hardware inventory, IP phones, printers, barcode scanners, maintenance, and upgrade repairs. Installing and configuring security cameras (IP and analog) and recorders (DVR and NVR). Requirements Minimum 3 years of experience in the field. Bachelor's degree in Computer Science, Information Technology, or a related field (or equivalent work experience). CompTIA A+ certification or equivalent experience Experience in troubleshooting issues related to Windows 10 & 11, Active Directory, DNS, and networking Strong knowledge of Windows 10/11, including baseline security policies Experience supporting Windows-based workstations and servers Experience with switches, access points, firewalls, and other network equipment. Experience with Google Workspace is a plus. Experience with Cybersecurity is a plus. Strong problem-solving skills and attention to detail. Excellent communication and interpersonal skills. Ability to work effectively both independently and as part of a team. Aligned with Bergen’s How We Work Together Principles including: investing in People Development, creating a Safe Environment, treating others with Respect, being able to work as part of a Team, having Trust in others, having Passion for our work and clients, having good Communication skills and having high Accountability for oneself and others. Benefits We provide a competitive benefits package including: Medical, dental, vision, ancillary benefits Flexible spending and dependent care accounts 401(k) match PTO, Sick time, paid holidays Company-paid Employee Assistance Program (EAP) Salary range $58K - $73K annually

DaVinci AV delivers customized smart home and AV solutions backed by white-glove service—from consultation to installation and ongoing support. The Role We’re seeking a hands-on AV Installation & Sales Technician who can deliver high-quality smart home and audio-visual solutions for our clients. The role focuses on installation and technical expertise—from wiring and mounting to system setup and troubleshooting—while also engaging with clients during consultations and helping shape solutions that fit their needs. Some sales and proposal work is part of the role, but your main responsibility is ensuring seamless installations and exceptional customer experiences. This position is full-time and requires regular travel throughout the San Francisco Bay Area to meet clients on-site and complete installations in homes and businesses. Responsibilities AV & Smart Home Installation – Install and configure home theaters, TVs, speakers, audio systems, whole-home Wi-Fi, smart lighting, climate control, automation, and security systems with professional cabling and setup. Client Consultation & Support – Meet with clients to assess needs, recommend tailored solutions, train them on system use, and provide ongoing technical support. Relationship Building – Deliver high-quality work that builds trust, strengthens client relationships, and generates referrals to grow the business. Qualifications Experience & Skills – Sales background in smart home/AV tech with solid technical knowledge of networking, AV systems, and low-voltage wiring; industry certifications or platform experience (Lutron, Control4, Ubiquiti, etc.) a plus. Professional Qualities – Strong communicator with a customer-first mindset, able to manage projects independently, stay organized, and maintain accurate documentation. Requirements – Valid driver’s license, reliable transportation, and industry tools (hand tools, testers, power tools) preferred. What We Offer $25 - $40/ hour commensurate with experience, plus mileage reimbursement Training & certification opportunities Hands-on experience with cutting-edge smart home tech Supportive, growth-focused team environment