Data Analyst

Engineer Solutions that Empower Students  Are you passionate about technology, troubleshooting, and making an impact in education? MasteryPrep is seeking a Technical Support Engineer to provide high-quality support to both internal teams and external users, ensuring seamless operations across our technology platforms. Join a team dedicated to using technology to empower educators and students nationwide. In this role, you will serve as a key technical resource for our customers, troubleshooting and resolving complex issues across full-stack web applications. You’ll use modern developer tools, databases, and reporting systems to diagnose problems, ensure smooth integrations, and deliver timely solutions. This hands-on position involves collaborating closely with development, QA, and product teams to reproduce and resolve defects, maintaining application stability, and driving continuous improvement. Success in this role requires both strong technical expertise and clear, empathetic communication, ensuring that every customer interaction leads to a reliable and positive experience. Key Responsibilities: Serve as the primary point of escalation for customers issues, addressing their technical inquiries and issues related to full-stack technologies. Provide timely troubleshooting and resolution of customer-reported bugs in web applications built with TypeScript and React. Diagnose and resolve database-related issues in PostgresSQL and Firestore, ensuring data integrity and performance optimization. Document, track, and escalate customer-reported bugs using Gitlab. Collaborate with development teams to reproduce, diagnose, and resolve software defects Lead maintenance engineering. Work closely with cross-functional teams, including development, QA, and product management, to resolve complex technical issues. Communicate effectively with customers, providing updates on the status of their requests and issues in a clear and timely manner. Gather feedback from customers to improve the support process and contribute to product enhancements. About MasteryPrep Nearly 90% of low-income students graduate high school without a college-ready ACT or SAT score. MasteryPrep’s mission is to level the playing field in education by offering the most effective test preparation available – made accessible to all students.  Through more than 10 successful years of partnering with school districts and institutions on college readiness services and resources, MasteryPrep has surpassed one million students served since the company’s founding in 2012.  MasteryPrep increased its student outreach by 70 percent in 2021 and is ranked among the Inc. 5000 “Fastest Growing Companies,” featured by “Entrepreneur 360,” and selected among the “Growth Leaders” by Louisiana Economic Development. Requirements Bachelor's degree in Computer Science, Engineering, or a related field (or equivalent experience) 2+ years experience as a full-stack engineer Strong knowledge of Google Firestore, PostgreSQL, TypeScript, JaveScript, and React Experience with SSO,  specifically with Security Assertion Markup Language (SAML) protocols Proficient in integrating Learning Tools Interoperability (LTI) standards  Skilled in integrating with Student Information Systems (SIS)  Familiarity with rostering and integration services in education technology (e.g., Clever, ClassLink, Schoology) Excellent problem-solving and troubleshooting skills Ability to work independently and as part of a team in a fast-paced environment Strong communication and collaboration skills Familiarity with compliance standards such as FERPA, COPPA or PCI DSS preferred Knowledge of secure coding practices and application security testing techniques preferred Benefits $75,000-$85,000 starting salary based on qualifications  Opportunity to work with cutting-edge technologies in a collaborative environment Flexible work hours and remote work environment Professional development opportunities and reimbursement for certifications and training  Company-sponsored social events and team-building activities Employee benefits eligibility (health, disability, AD&D, life insurance) Matching 401k Paid time off Generous paid holidays

Join us in building great software—our team is looking for ambitious individuals eager to advance their development career in a collaborative setting. We are a software-focused tech company offering high-quality developer training. Want to become a full-stack developer using real frameworks and tools? This structured remote program is flexible, self-paced, and includes nearly 900 hours of project-based learning that prepares you for technical challenges in software development. The program includes: 🖥️ Tech & Programming Core Concepts • Learn how the internet, computers, and browsers work • Study logic, algorithms, and Python scripting • Build understanding of data structures and basic security 💻 UI & Web Development • Design websites with HTML, CSS, JavaScript, and Bootstrap • Create dynamic elements using jQuery and React.js • Implement responsive design for modern web apps 🗄️ Server & Database Integration • Use SQL and SQL Server for data storage and access • Work with Django and C#/.NET to build back-end systems • Master full CRUD functionality and database design 🧑‍💻 Programming Tools & Languages • Gain experience with key development languages and workflows • Use Visual Studio, Git, and GitHub for real-world project control • Learn best practices for solo and team-based coding 🧪 Capstone Development • Build and deploy two real projects (Python and C# based) • Apply Agile methods and work through debugging challenges • Produce portfolio-quality code and systems 🧰 Career Development Skills • Prepare for tech interviews and whiteboarding • Create job-ready résumés and cover letters • Plan your path into the software development industry No background needed. Remote learners encouraged. Apply now: https://techschooldev.online/

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