Desktop Support Engineer

Company Overview Corporate eWaste Solutions a certified electronics recycler and IT Asset Disposition (ITAD) Company with a Social Impact Focus. CEWS maintains industry certifications and safety standards to ensure all electronics are managed properly and in an environmentally conscious manner. (R2v3, ISO 9001:2015, ISO 14001:2015, and OHSAS 18001:200) We are looking to hire a passionate PC and Apple Desktop Laptop ITAD Technician to take our IT Asset Disposition (ITAD) services business line to the next level. If you are self-driven, talented, hungry, and passionate to help the environment then give us a call. Responsibilities: • Sort, process, consolidate, triage, organize, route, palletize, and package both incoming and outgoing asset materials • Quickly diagnose, identify issues, and capture computer hardware or relevant devices information • Follow strict data sanitization and destruction procedures when processing data-bearing assets • Label, log, and document on all assets moving in and out in the area • Inventory products at designated area, organize, and maintain shelf life • Meet or exceed monthly goals and understand the nuanced requirements, deadlines and due dates between each order’s requirement • Ensure a safe and secure working environment • Manage and organize workstation, equipment, staging area and parts area • Research on product value • Handle goods and equipment properly to avoid damage or breakage • Maintain clean and safe housekeeping in and around warehouse • Assist in job training to new staff, participants, volunteers, and clients • Other duties as assigned Qualifications: • AS degree or 2 years of related jobs experiences working in a warehouse environment • Familiarity with a wide variety computer hardware components and operating systems • Understand the up-to-date computer hardware components verse older generations • Push or pull heavy objects into position using pallet jacks or other moving carts • Must be able to lift 50 lbs. on a regular basis • Ability to stand for long periods of time • Ability to prioritize in a constantly changing workload • Strong written and verbal communication skills • Server and Networking equipment experience a plus • Microsoft, A+, N+ certifications a plus This position reports to ITAD Supervisor Email: jobs@cews.com your resume and ensure to include [HAYWARD] in your email title

Engineer Solutions that Empower Students  Are you passionate about technology, troubleshooting, and making an impact in education? MasteryPrep is seeking a Technical Support Engineer to provide high-quality support to both internal teams and external users, ensuring seamless operations across our technology platforms. Join a team dedicated to using technology to empower educators and students nationwide. In this role, you will serve as a key technical resource for our customers, troubleshooting and resolving complex issues across full-stack web applications. You’ll use modern developer tools, databases, and reporting systems to diagnose problems, ensure smooth integrations, and deliver timely solutions. This hands-on position involves collaborating closely with development, QA, and product teams to reproduce and resolve defects, maintaining application stability, and driving continuous improvement. Success in this role requires both strong technical expertise and clear, empathetic communication, ensuring that every customer interaction leads to a reliable and positive experience. Key Responsibilities: Serve as the primary point of escalation for customers issues, addressing their technical inquiries and issues related to full-stack technologies. Provide timely troubleshooting and resolution of customer-reported bugs in web applications built with TypeScript and React. Diagnose and resolve database-related issues in PostgresSQL and Firestore, ensuring data integrity and performance optimization. Document, track, and escalate customer-reported bugs using Gitlab. Collaborate with development teams to reproduce, diagnose, and resolve software defects Lead maintenance engineering. Work closely with cross-functional teams, including development, QA, and product management, to resolve complex technical issues. Communicate effectively with customers, providing updates on the status of their requests and issues in a clear and timely manner. Gather feedback from customers to improve the support process and contribute to product enhancements. About MasteryPrep Nearly 90% of low-income students graduate high school without a college-ready ACT or SAT score. MasteryPrep’s mission is to level the playing field in education by offering the most effective test preparation available – made accessible to all students.  Through more than 10 successful years of partnering with school districts and institutions on college readiness services and resources, MasteryPrep has surpassed one million students served since the company’s founding in 2012.  MasteryPrep increased its student outreach by 70 percent in 2021 and is ranked among the Inc. 5000 “Fastest Growing Companies,” featured by “Entrepreneur 360,” and selected among the “Growth Leaders” by Louisiana Economic Development. Requirements Bachelor's degree in Computer Science, Engineering, or a related field (or equivalent experience) 2+ years experience as a full-stack engineer Strong knowledge of Google Firestore, PostgreSQL, TypeScript, JaveScript, and React Experience with SSO,  specifically with Security Assertion Markup Language (SAML) protocols Proficient in integrating Learning Tools Interoperability (LTI) standards  Skilled in integrating with Student Information Systems (SIS)  Familiarity with rostering and integration services in education technology (e.g., Clever, ClassLink, Schoology) Excellent problem-solving and troubleshooting skills Ability to work independently and as part of a team in a fast-paced environment Strong communication and collaboration skills Familiarity with compliance standards such as FERPA, COPPA or PCI DSS preferred Knowledge of secure coding practices and application security testing techniques preferred Benefits $75,000-$85,000 starting salary based on qualifications  Opportunity to work with cutting-edge technologies in a collaborative environment Flexible work hours and remote work environment Professional development opportunities and reimbursement for certifications and training  Company-sponsored social events and team-building activities Employee benefits eligibility (health, disability, AD&D, life insurance) Matching 401k Paid time off Generous paid holidays

Scope of work We are seeking a highly skilled Desktop Support engineer to support users in the Miami office. This role requires good background in IT systems, as well as hands-on experience with laptops, and user support. This role requires a proactive and professional individual with strong troubleshooting skills, excellent communication, and the ability to work in a fast-paced, high-pressure environment. The successful candidate will ensure the seamless operation of IT services. Key Responsibilities / Accountabilities · 1st - 2nd line IT desktop and remote support to global office employees, primarily in the Miami location · VIP user support to senior management · Managing tickets via service management tool ServiceNow ITSM · Advanced troubleshooting and root cause analysis · Liaising with and delegating tasks to relevant teams for escalation · Mobile device support Apple & Android · Assisting the Desktop Team Lead with escalations · Active Directory Users and Computer administration · Responding to and resolving hardware-related warranty support tickets in accordance with vendor guidelines · MAC OS X support · Set-Up of new joiner equipment · Maintain accurate records of assets and deployment activities. · Assist with user training and documentation where necessary. · Collaborate with the EUC and Service Desk teams to ensure seamless user experience. · Provisioning and configuring laptops for end users using Microsoft AutoPilot, ensuring devices are built to company standards · Participate in ad-hoc support requests, Desk moves, Desk side support · Supporting the business core hours 8 am to 6 pm rota basis (Mon-Fri) - On-site Only (No Remote) Schedule · Monday, Oct 13, 2025 · Starting at 8:00 AM

MS2 is a national leader in transportation data management and analysis and has the largest traffic count database in North America. More than 270 agencies in 31 US States, and 3 Canadian Provinces, including 28 state Departments of Transportation, are using MS2 software to manage their transportation data. MS2 is located in the beautiful city of Ann Arbor, Michigan, the home of high-tech industries and the University of Michigan. Residents of the city enjoy beautiful parks, mature neighborhoods, amenities of the Huron River (a state-designated Natural River) and easy access to downtown Detroit or to colorful “Pure Michigan” woods and waterways. MS2 is a friendly, open, team working to support our clients' software needs. Employees work on a variety of tasks and are given a high degree of responsibility. We offer an excellent environment for transportation professionals. MS2 offers a competitive compensation and benefit package. We're building the next generation of Transportation Data Management Systems and we need your help! We're a small team and you'll have an opportunity to make a big impact. Position Description MS2 is looking for a Software Project Manager to manage the development of innovative software and data analytics for transportation planning and traffic engineering. An MS2 Software Project Manager will be responsible for concurrent projects and is expected to actively work with our clients. The position is open to professionals with software project management experience. Candidate must possess excellent verbal and written communication skills and be able to relate to clients and staff in a professional, thoughtful, and pleasant manner. Candidate must be able to effectively and professionally represent MS2 at meetings or other public forums. Being an active member of a professional organization is a plus. Candidate must be flexible to do assignments as necessary. This is a full-time position. Occasional, overnight travel is required (estimated at 1-2 times per year). Responsibilities: Project Management (approximately 60%) Manages assigned IT projects to ensure adherence to budget, schedule and scope of project. Be the main interface to MS2’s software engineers, the clients and internal leadership and be responsible for software project deliverables Build project schedules, and provide ongoing project plan/status reporting for weekly staff meetings Make decisions and communicate trade‐offs and risks; drive key decisions across projects Prepare documentation such as requirements and user manuals Drive collaboration across teams and advance project goals Carefully track project deadlines and work closely with MS2 development to meet timelines Contribute to improvement and ongoing refinement of software development lifecycle processes Contribute to technical and cost proposals Coordinate tasks, milestones and availability of project resources Facilitate discussions with both client and internal users and document specifications. Effectively communicate to MS2 development client requests, ideas for new software modules or ideas for user interface improvement Perform quality assurance for system enhancements. Frequent communication with clients Subject Matter Expert (approximately 30%) Conduct methodology research to help guide new software features or solutions Develop solution technical concepts based on an understanding of the data management needs of our clients Business Development (approximately 10%) Work with Business Development Manager to grow MS2 in new market areas. Attend professional conferences as directed to represent MS2. Cross‐sell other MS2 products and services to existing clients Requirements Associate’s or Bachelor’s degree in Engineering, Information Systems, or related field 3 or more years experience as a Project Manager, or similar role Highly proficient in Microsoft Word, Excel, PowerPoint & Project Excellent writing skills, as well as outstanding proofreading skills Excellent attention to detail – gets it right the first time Experience with the full software development life cycle (SDLC) Well organized self-starter with strong project management skills who can independently move projects forward, prioritize tasks, and meet deadlines Preferred: Project Management Professional (PMP) certification Membership in related professional organizaion(s) Previous experience with Software-as-a-Service (SaaS) model Previous experience in transportation planning or traffic engineering Benefits We offer a competitive salary and benefits package. We promote a strong work/life balance at MS2. We encourage our employees to pursue their professional interests and take ownership of projects from start to finish. You’ll be working with big data and cloud-based solutions using the latest technologies as part of a fun and energetic team. We get along so well, we even have regular nights out and company sponsored dinners to celebrate our successes! It’s a great place to work. Salary: $70,000-$115,000, to be determined based on the candidate’s individual skills and experience. Benefits: Participation in the MS2 annual bonus program 401(k) w matching Dental insurance Employee assistance program Flexible schedule Flexible spending account Health insurance Life insurance Paid time off Professional development assistance Referral program Disability insurance Vision insurance We Want You to Be You at MS2: At MS2 a diverse, inclusive, and equitable workplace is one where all employees, whatever their race, gender, color, ethnicity, national origin, age, sexual orientation or identity, education, disability, religion, or veteran status, feel valued and respected. We are committed to a nondiscriminatory approach and provide equal opportunity for employment and advancement in all of our departments and programs. We respect and value diverse life experiences and heritages and ensure that all voices are valued and heard. MS2 is committed to maintaining a welcoming environment with equitable treatment for all, and we strive to: Provide a working environment where all employees feel safe, comfortable, and valued. See diversity, inclusion, and equity as connected to our mission and critical to ensure the well-being of our staff and the agencies we serve. Examine and dismantle any inequities within our policies, systems, programs, and services, and continually update and report our progress to our employees. Explore potential underlying, unquestioned assumptions that interfere with inclusiveness. Encourage company-wide thinking about how systemic inequities impact our organization’s work, and how best to address that in a way that is consistent with our mission. Help to challenge assumptions about what it takes to be a strong leader at our organization, and who is well-positioned to provide leadership. Practice and encourage respectful and transparent communication in all interactions. Commit time and resources to expand more diverse leadership at all levels of our organization. Lead with respect and tolerance. We expect all employees to embrace this notion and to express it in workplace interactions and through everyday practices. MS2 wants every employee to feel our commitment to showing respect for everyone, and we encourage open communication that enables each person to be their best self. MS2 is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status. Hybrid Work We require you to work in the office generally at least one day per week. This is not a fully remote position, but we may provide relocation assistance to successful candidates.

POSITION SUMMARY: Reporting to the Director of Enrollment and Student CRM Systems, the Systems Administration and User Support Specialist play a key role in advancing the effective use and ongoing evolution of the University's Technolutions Slate CRM platform across multiple databases. The specialist serves as both a frontline resource and a subject matter expert for Slate users across campus, guiding adoption through training, documentation, and collaborative problem-solving. In addition to supporting end users, the specialist develops and maintains core CRM functionality (including forms, events, and communication tools), contributes to the design and enhancement of data structures, workflows, applications, portals, integrations, and related components, and ensures data integrity through auditing and resolution efforts. The specialist also partners on cross-functional projects to optimize CRM capabilities for institutional goals, manages testing and quality assurance processes, and oversees team and project productivity practices to support effective collaboration and alignment across university priorities. JOB DUTIES/RESPONSIBILITIES: System Configuration, Development, and Customization (40%) Develop communication campaigns, forms, and events/templates in support of core processes and workflows for units across campus. Support and monitor constituency usage of communication, form, and event tools. Customize the CRM configuration in Slate to meet the unique needs of different offices/departments. Assist in development of Slate data structures, workflows, applications, automations, portals, and related infrastructure to support operational requirements and streamline processes for offices across campus. Build and configure application and form processes in Slate (including infrastructure for supporting materials, recommendations/references, checklists, and other processing needs). Build complex, multi-stage workflows to streamline and automate business processes; assist in implementation of appropriate permission settings and access controls, ensuring data security and maintaining compliance. Create and maintain portals for student, staff, and faculty end users, providing secure and personalized access to relevant information, forms, and applications. Stay up to date with industry best practices and technological advancements, exploring opportunities to leverage new features and functionalities of the Slate system. User Training and Support (30%) Create and maintain comprehensive documentation of system configurations, workflows, and user guides to facilitate knowledge sharing and support users. Develop and deliver training programs and materials to educate users on optimized system usage, new features, and best practices. Develop and implement innovative solutions for managing, maintaining, and sharing documentation, training, and instruction materials; conceptualize, design, and/or develop tools and applications to provide robust and user-friendly support resources. Troubleshoot and diagnose user-reported problems, identify and implement solutions, and triage problems to other ESCRMS process owners or Technolutions support as necessary; guide power users in understanding and troubleshooting problems independently. Develop and manage user assistance processes and tools, ensuring rapid and optimal resolution of requests for assistance while optimizing ESCRMS team bandwidth; manage productivity tools (e.g. Airtable, Slack) for use by Slate constituents across campus. Serve as a subject matter expert in Slate administration; develop, train, and guide Slate users across campus; support individual offices in their day-to-day adoption of Slate functionality. System Administration and Maintenance (20%) Develop tools and practices for auditing data in Slate to maintain data integrity. Develop tools for monitoring user adherence to system requirements and best practices, and for automating alert and mitigation notifications. Investigate and resolve system issues, including errors for imports/exports and integrations between systems, and data discrepancies. Assist Slate users with matching and duplication issues in data imports. Assist in design and implementation of system integrations, developing import/export processes in Slate and ensuring seamless and secure data flow between Slate and other applications. ESCRMS Team Management and Process/Tool Development (10%) Continuously evaluate existing team processes and identify areas for improvement. Develop and implement innovative solutions to enhance team productivity and efficiency; manage team productivity tools and practices (e.g. Airtable, Slack). Conceptualize, design, and build tools and applications to support the team's operations; utilize technical skills to create solutions that optimize team performance and decision-making processes; stay up to date with technological advancements and suggest relevant tools to enhance team collaboration. Prepare requests for operating budget; reconcile expenditures, process financial transactions and audit monthly budget reports. CONTACTS: Frequent interaction with Slate users, program managers, and stakeholders across campus. Occasional collaboration with Enterprise Applications (IS), campus data stewards, VP for Enrollment Management, VP for Planning and Policy, University Communications, and Technolutions staff. Occasional contact with vendors providing consulting or development services. WORKING CONDITIONS/PHYSICAL EFFORT: Majority of work is completed at two-monitor workstation and requires one to work from computer full-time. Remote work may be considered. QUALIFICATIONS: Knowledge, skills & ability: Advanced knowledge of relational database (CRM) configuration and management. Strong analytical, research, critical thinking, and creative problem-solving skills, including the ability to identify, analyze, and resolve complex problems. Strong attention to detail and demonstrated ability to audit data, map processes, and organize/synthesize information from disparate sources. Demonstrated ability to balance multiple projects and tasks and to adapt in a fast-paced, ever-changing environment. Demonstrated ability to learn new systems, procedures, and processes quickly and independently. Excellent interpersonal and communication skills, and the ability to build and maintain strong relationships with Slate users and teams across campus. Demonstrated ability to create system/process documentation, develop training materials/plans, and train users. Proficiency in Microsoft suite of products. Knowledge of student information systems (SIS) preferred. Thorough understanding of FERPA and compliance; demonstrated ability to handle highly confidential information. EDUCATION & EXPERIENCE: Bachelor's degree required. Prior higher education experience preferred. 3-5 years of experience working in CRM/relational database systems required. Experience in reporting, UX/UI design, and/or web development preferred. WORK HOURS: Full-time; Exempt Monday-Friday 8:30AM-5:00pm PAY STRUCTURE: Pay Grade 6 (Hiring range $47,154 to $62,483 annually)

Position Title:  Space Sensitive Activities Technician, Journeyman Company: ACT1 Federal Location: Colorado Springs, CO About ACT1: Delivering mission-critical solutions and industry-leading talent to advance the missions of the partners, organizations, and communities we serve. ACT1 Federal is seeking a Journeyman Space Sensitive Activities Technician. This program provides support to the United States Space Force (USSF), Space Operations Command S33X, Sensitive Activities Division office/staff. Generally, you will provide the client with identity and signature management (ISM) augmentation to the government staff in the execution of the command sensitive activities support program. The client anticipates a high level of knowledge on the full breadth of ISM supporting worldwide operations. Responsibilities: Providing direct support to Command sensitive activity stakeholders throughout the operational lifecycle, to include mission analysis, planning, development, staffing, implementation, and termination. Identifying mission critical vulnerabilities, assess risk to mission, and provide mitigation strategies to decision makers. Understanding and applying DoD policy requirements for sensitive activities and apply to operations, training and force development. Applying identity management protocols to assess risk to personnel and missions and provide mitigation strategies to decision makers. Maintaining currency on key technologies and capabilities, to include ubiquitous technical surveillance, that impact Space Force missions. Developing and maintaining familiarity working within the Joint Community (processes, structure, C2, etc.). Conducting risk analysis to inform Combatant Command leadership decisions. Conducting open-source research, as directed by the client, in preparation for mission analysis and threat assessments. Reporting significant events/incidents. **Physical Demands: Travel may be required** Requirements Active TS/SCI clearance with ability to be SAP cleared. BA/BS degree or additional experience. FOSS or equivalent (Advanced Technician Course or Advanced Planners Course, and Due Diligence Course) Minimum of three (3) years of DoD sensitive activities experience. Minimum of five (5) years overall DoD experience. Preferred: FOSS and PAC or equivalent (Advanced Technician Course, Advanced Planners Course, and Due Diligence Course). MA/MS Degree. Ten (10) years overall DoD experience. Benefits Medical/Dental/Vision Insurance  ACT1 Employee Stock Ownership Plan (ESOP)  Company Paid Life and AD&D Insurance  Company Paid Short-Term Disability   Voluntary Long-Term Disability  Flexible Spending Accounts (FSA)  Health Savings Account (HSA)  401K with employer match  Paid Time Off   Paid Holidays  Parental Leave  Military Leave  Education, Training & Professional Development  Voluntary Accidental Injury/Critical Illness/Hospital Care  Voluntary Pet Insurance, Legal Resources, and Identity Protection   Salaries are commensurate with experience and qualifications, as well as market and business considerations.  Colorado Pay Transparency Range: $110,000-$117,000 All qualified applicants will receive consideration for employment without regard to disability, status as a protected veteran or any other status protected by applicable federal, state, local, or international law.