Operations Manager - Chicago

The Client Relations Manager will serve as the primary point of contact and the overall relationship manager for a number of PAC and advocacy technology and website services clients. The Client Relations Manager will oversee all post-sale activities associated with the client and will be responsible for ensuring that client projects are delivered on time and within budget. The Account Manager will also be responsible for managing client expectations, communicating project status information, increasing customer satisfaction, ensuring customer retention, engaging in proactive communication, identifying and pursuing up sell opportunities, and resolving product/business issues experienced by the clients. Responsibilities Serve as the primary point of contact and overall relationship manager for assigned customers. Measure and monitor ongoing customer satisfaction and identify and deliver programs to increase satisfaction when necessary. Provide strategic guidance to customers on the implementation of their PAC and/or advocacy programs. Counsel clients on PAC and/or advocacy best practices for achieving legislative, membership and/or communications goals. Write newsletters, calls to action, or web content for clients as needed. Serve as the project manager for the setup and launch of the client’s PAC and/or advocacy software suite. Train clients on the proper use of the PAC and/or advocacy software to meet their program goals and objectives. Serve as the liaison between the customer and the internal technical teams and translate general business requirements into high level technical specifications. Document custom technical product requirements originating from clients and test those custom features once deployed by the development team. Identify and pursue upsell opportunities. Attend events and conferences as a representative of the company and the department. Salary Range: $60k-$72k per year Requirements BA/BS in political science, communications, business, international affairs or related field. 2-5 years of relevant work experience. Proven track record in the area of customer relationship management. Professional and interpersonal skills required to develop and foster positive relationships. Project management proficiency. Technical proficiency in the areas of web based applications. Basic HTML knowledge. Outstanding communication skills (both verbal and written). Excellent analytical and organizational skills. Strong problem solving skills. Ability to research issues quickly and thoroughly and develop succinct messaging based on research. Ability to work independently and with minimal supervision, as well as a part of a team. Proficiency in Microsoft software suite and tools. General knowledge of the legislative process and interest in politics. Benefits All positions are Full-Time, with competitive compensation, medical benefits, paid vacation, 401k plan and stock options. Casual dress code and a non-corporate atmosphere make this a fun place to work and learn in a team environment. Please visit our website at www.aristotle.com.

The Tech Academy delivers cost-effective and self-paced online coding boot camps that are tailored for beginners with no prior technical or coding knowledge. Our certification programs thoroughly cover in-demand skills for the tech industry, are endorsed by stellar online reviews and designed to fit around your personal schedule to prepare you for your tech career with a well-rounded tool kit. We have been offering thorough, budget-friendly, flexible, and trusted coding boot camps for over a decade. Founded in 2014, The Tech Academy specializes in certifying students in a wide range of technical specialties, including: AI, coding, cybersecurity, data science, app development, design, web development, and more. After your coding boot camp, our job placement specialists will provide you with career guidance. Our team has successfully placed over 1,000 graduates in technical positions, with most making an average of more than $30/hour in their first job after graduation. Here is an overview of The Tech Academy's certification programs: 1. FLEXIBLE SCHEDULING & SELF-PACED TRAINING 2. BEGINNER-FRIENDLY COURSES 3. WELL-ROUNDED & THOROUGH TRAINING 4. AFFORDABLE & BUDGET-FRIENDLY TUITION 5. OVER 1,000 5-STAR REVIEWS ONLINE 6. JOB PLACEMENT TRAINING & ASSISTANCE The Tech Academy’s online certification programs start at $5,980, with multiple tuition financing options available. Start your journey into the technology industry today with one of our award-winning online coding boot camps! Find out more here by contacting us here: https://thetechacademy.us Your dream job in tech is just a Tech Academy boot camp away!

Senior Producers at Local Projects are responsible for leading and delivering interdisciplinary design projects that push boundaries and create impactful experiences. Collaborating closely with creative leadership, Senior Producers oversee all aspects of project delivery. They balance project financials, critical path dependencies, and client/creative objectives to ensure high-quality design development and execution. This role calls for individuals skilled in strategic planning and effective project delivery who can adapt to dynamic and creative environments. The ideal Senior Producer has at least seven years of experience managing projects spanning physical, digital, graphic, and technical production. They are skilled at project planning and estimating, client management, mapping efficient workflows, fostering collaboration, and ensuring clarity in project objectives, responsibilities, and deliverables. Experience: Minimum of 7 years of project management experience in experiential design with at least 3 years of experience directly managing project teams. Additional Requirements:  Must be based in one of the following states: NY, CT, NJ, VA, MD, or DC Must be eligible to work in the United States Must be able to work hybrid (in studio/remote) Ability to travel within the US and globally for project installations and client engagements. Please include a cover letter with your application. Requirements Creative Operations Effectively lead interdisciplinary project teams in partnership with the Creative Director. Drive the design process from concept through production and installation by developing integrated project plans and overseeing day-to-day task management of multidisciplinary project teams. Provide and maintain clarity on roles, responsibilities, and deliverables for the team during all phases.  Plan and implement efficient workflows and production processes to streamline creative production and improve collaboration across internal and external teams. Understand and champion best practices that inform the development and refinement of tools and methods to improve creative workflow. Project & Production Management Develop and manage project budgets and timelines, maintaining high-quality standards. Estimate design and production phases of work, develop cost proposals and lead external alignment discussions with clients and partners. Build and manage resource plans. Draft and negotiate scopes of work for clients and vendors Foster relationships with global production partners, including architects, fabricators, and AV specialists. Use data-driven insights to monitor and report on project health. Collaborate with external partners and agencies to manage on-site services during project installations, including coordinating logistics, facilitating reviews, documenting punch lists, and securing approvals.  Client Management Serve as the primary contact for clients, maintaining clear and consistent communication. Build and sustain strong client relationships, including with senior stakeholders. Identify opportunities for additional scope within project work and negotiate scope for added services. Skills/Abilities:  Demonstrated experience in managing complex, multidisciplinary projects from concept to completion. Strong scheduling, organizational, and time-management skills. Exceptional communication and presentation skills, both written and verbal. Proficiency in project management tools like Airtable, Jira, and 10,000 Ft. Adaptability and the ability to lead multiple projects in a collaborative environment. Hourly Rate: $90 to $100 (commensurate with experience) Benefits Local Projects offers to its Full-Time employees Health/Dental/Vision, FSA, 401k, access to short-term and Long Term Disability Insurance and Life Insurance as well as a generous PTO package. Local Projects is committed to a diverse and inclusive workforce. Our collaboration with each other and the experiences we create together greatly benefit from a range of perspectives, which can only come from diversity of all types, across all disciplines, at all levels of the studio. Achieving true diversity and inclusion is the right thing to do. It is also the smart thing for our business. So we strongly encourage women, veterans, people with disabilities, people of color, and gender nonconforming candidates to apply. Local Projects is an Equal Opportunity Employer and does not discriminate on the basis of an individual's sex, age, race, color, creed, national origin, alienage, religion, marital status, pregnancy, sexual orientation or affectional preference, gender identity, and expression, disability, genetic trait or predisposition, carrier status, citizenship, veteran or military status and other personal characteristics protected by law. All applications will receive consideration for employment without regard to legally protected characteristics. Local Projects offers to its Full-Time staff Health/Dental/Vision, FSA, 401k, access to short-term and Long Term Disability Insurance and Life Insurance, as well as a generous PTO package. Local Projects is committed to fostering a diverse, equitable, and inclusive workforce where everyone is valued and respected. A range of perspectives strengthens our collaboration and enhances the experiences we create together. We welcome applications from all qualified candidates, including those from historically underrepresented communities, as we strive to ensure our workplace reflects a variety of backgrounds, experiences, and perspectives. Local Projects is an Equal Opportunity Employer and does not discriminate based on sex, age, race, color, creed, national origin, alienage, religion, marital status, pregnancy, sexual orientation, gender identity or expression, disability, genetic information, citizenship, veteran or military status, or any other characteristic protected by law. All applicants will be considered for employment without regard to legally protected characteristics.

Our client, a global payment and reward fulfillment company is seeking a temporary IT Helpdesk Technician. In this role you would be reporting to the VP of Information Technology 4 days remote 1 day onsite (preferred) Monday-Friday 9am-5:30pm (30-minute unpaid lunch) 12 weeks temporary $37.00 per hour Position Overview We are seeking a Help Desk Technician to provide first-line technical support to end users, ensuring efficient IT operations. This role is crucial in maintaining smooth day-to-day IT operations by troubleshooting hardware, software, and network issues, managing the help desk ticketing system, and supporting employees with technology-related needs. Additionally, this role will create and maintain IT documentation, build and configure workstations for new hires, and assist with hardware deployments and troubleshooting. This role reports directly to our VP of Information Technology and works closely with the System Administrator and other IT team members. Objectives of This Role • Provide first-level IT support, ensuring timely resolution of technical problems. • Create and maintain documentation for IT processes, troubleshooting steps, and standard operating procedures. • Build and configure laptops, desktops, and other hardware for new hires. • Maintain the IT help desk ticketing system, ensuring proper tracking and resolution of all IT inquiries. • Troubleshoot hardware, software, and network connectivity issues. • Work with leadership, and other team members to ensure compliance with SOC2, SOC3, PCI, and ISO 27001 security standards. • Support remote and in-office employees with IT needs, including hardware replacements and software installations. • Assist in employee onboarding and offboarding, ensuring seamless IT transitions. • Work with the System Administrator to escalate and resolve complex IT issues. Key Responsibilities • First Point of Contact for IT Support: Respond to IT support requests via email, chat, and ticketing system. • Troubleshoot Hardware & Software Issues: Diagnose and resolve issues with laptops, desktops, peripherals, printers, and mobile devices. • Machine Building & Deployment Via VM Workspace One: o Set up Windows and macOS workstations for new hires. o Install, configure, and update necessary software. o Ensure proper security settings and compliance with company policies. • Documentation & Knowledge Base Management: o Create and update step-by-step IT guides for troubleshooting common issues. o Maintain documentation for hardware setup, software installation, and IT procedures. o Develop FAQs and self-service documentation for employees. • Help Desk Ticket Management: o Track and manage tickets in Freshservice and Zendesk. o Ensure proper prioritization and resolution of IT issues. o Escalate complex problems to the System Administrator or other IT teams. • IT Asset Management: o Maintain an inventory of IT hardware and software licenses. o Ensure proper tracking of company-issued devices. • User Account Management: o Create and manage user accounts in Okta, Google Workspace, and other systems. o Assist users with password resets, MFA setup, and account lockouts. • Network & Security Support: o Support network-related issues and escalate when necessary. • Conference Room & Collaboration Tool Support: o Manage Zoom Rooms, conference room setups, and remote collaboration tools. Skills and Qualifications • 2-4 years of experience in an IT support, help desk, or desktop support role. • Strong knowledge of Windows, macOS, and basic networking concepts. • Experience with a VM Workspace One or other tool for building, configuring, and troubleshooting workstations for new hires. • Familiarity with help desk ticketing systems (e.g., Freshservice, Zendesk). • Proficiency in documentation creation (e.g., IT knowledge bases, troubleshooting guides). • Experience with identity and access management tools (e.g., Okta, Google Workspace). • Basic understanding of IT security best practices, including MFA and endpoint protection. • Experience troubleshooting remote work solutions (VPN, video conferencing, remote desktop tools). • Familiarity with Cloud and SaaS applications, including Microsoft 365, Google Workspace, and Zoom. • Excellent customer service skills and ability to communicate technical concepts to non-technical users. • Strong troubleshooting and problem-solving abilities. • Ability to prioritize and manage multiple support requests efficiently. Preferred Qualifications • IT certifications such as CompTIA A+, ITIL Foundation, or Microsoft 365 Certified: Modern Desktop Administrator. • Experience with MDM solutions (e.g., VMware Workspace ONE, Intune). • Familiarity with AWS Workspaces, Active Directory, Okta and endpoint security solutions (e.g., Crowdstrike). • Basic scripting skills in PowerShell, Bash, or Python. Education Requirements • Associate’s or bachelor’s degree in information technology, Computer Science, or a related field (or equivalent experience).

Athena is a creative place for leaders, risk-takers, strategic thinkers, and boundary-pushers. We partner with organizations looking to transform their presence, reputation, and performance. For over ten years, we’ve delivered business insights, marketing strategies, and brand activations for leading organizations in industries ranging from telecommunications to major league sports.    At Athena, our people help set us apart from traditional agencies and consultancies. As a Philadelphia Inquirer Top Workplace for three years running, we take pride in fostering a work environment where passion meets excellence. We are a team of solution-oriented individuals who eagerly roll up our sleeves to create meaningful results while never forgetting to have fun along the way.     All Athena internships are hosted in-person at our Philadelphia headquarters, 20-30 hours a week.    About the Role As a Management Consulting Intern, you’ll work alongside experienced business analysts and project managers to support the planning, execution, and delivery of client and internal initiatives. You’ll gain exposure to cross-functional collaboration, workflow optimization, and stakeholder communication—while building the foundational skills of a successful project leader.  As an intern, you will work with an Athena team that is engaged with leading firms and clients across a multitude of sectors. You will have the opportunity to add real value and take ownership of key projects in your field, coupled with significant training and professional development opportunities.  About the Program The Athena internship program immerses interns in a collaborative, cross-functional environment where they work closely with teams across Creative, Marketing, Events, Operations, and Data Analytics, gaining exposure to how departments align to bring projects to life. Our Capstone Project allows interns to collaborate and contribute to real-world initiatives by presenting their proposal to internal stakeholders. Interns are mentored through weekly managerial check-ins and executive support. Athena fosters a culture of support, curiosity, connection, and inclusivity, which allows interns to shine. Our internship program begins in June 2026 and is a part-time opportunity to join the organization for the summer.  Requirements What you'll be responsible for: Assist in the development and maintenance of project timelines, task trackers, and status reports.  Participate in internal and client-facing meetings, capturing notes and action items.  Support the coordination of deliverables across departments including Creative, Marketing, and Events.  Help identify project risks and propose mitigation strategies.  Contribute to process improvement initiatives and documentation.  The skills and experience you should have: You're a creative thinker: not afraid to think outside the box, driven by curiosity, proposing ideas and solutions, reaching above and beyond to ensure the success of a project.  You’re a people person: whether it’s brainstorming with coworkers or working with other departments, you’re a clear, open communicator, and you’re not afraid to ask for help.  You’re tech savvy: you’re in tune with design trends, and you can learn new computer programs and adapt them into your workflow quickly.  You’ve got it together: a fan of calendar invites, close attention to detail, tight time management, and organization skills. It's a plus if you have: Prior experience working directly with clients or supporting brand activations.  Leadership experience through extracurricular activities, volunteer work, or team-based activities.  Exposure to marketing, brand strategy, or social media planning.  Familiarity with business analytics and KPI reporting.  Proficiency in Excel and project management tools such as MS Project, Airtable, or Asana.  Benefits Paid Experience: Interns are compensated at $20/hour, with biweekly pay throughout the nine-week program.  Flexible Scheduling: Interns are expected to work 20–30 hours per week, ideally on a consistent schedule. Hours are coordinated with managers to allow flexibility within the weekly limit.  In-Person Engagement: This is an on-site internship based in Philadelphia, designed to provide immersive, real-world experience in a collaborative office environment.  Professional Exposure: Interns gain hands-on experience with client-facing work, learning key skills in professionalism, communication, and public relations.  Capstone Project: All interns participate in a Capstone Project, where they collaborate across departments to research and pitch a new client opportunity to Athena’s senior leadership and CEO.  Cultural Experiences: Interns enjoy company outings that showcase Philadelphia’s culture and community—past events have included visits to the Philadelphia Museum of Art and Citizens Bank Park.  Athena is an equal opportunity/affirmative action employer committed to a diverse and inclusive workplace. All qualified applicants will receive consideration for employment without regards to race, color, religion, sex, sexual orientation, gender identity, national origin, disability status, protected veteran status or any other basis prohibited by law. If you are an individual with a disability and need assistance in applying for a position, please contact us at 866.299.6040 or at AthenaGlobalAdvisors.com.

We’re looking for ambitious, dependable learners who want to begin a long-term career in technology. If your goal is to build strong coding abilities, work on meaningful projects, and train for junior developer roles, this guided pathway is for you. This online program can be taken part-time or full-time and includes nearly 900 hours of instruction and projects. You’ll study professional programming languages, developer tools, and workflows—while creating a portfolio and résumé designed for employers. 🖥️ Technology & Programming Fundamentals -Understand computing systems, networks, browsers, and web foundations -Learn algorithms, data types, logic flow, and basic cybersecurity concepts -Use Python scripting, command-line tools, and flowcharts for logic building 💻 Web & Front-End Development -Create web pages using HTML5, CSS3, and Bootstrap frameworks -Build interactive sites with JavaScript, jQuery, and React.js -Apply responsive layouts and up-to-date design principles 🗄️ Back-End & Database Development -Develop and query SQL databases with SQL Server -Execute CRUD processes and master relational database concepts -Construct back-end apps with Python (Django) and C# (.NET/Core) 🧑‍💻 Programming Languages & Tools -Learn seven main programming languages: C#, Python, JavaScript, HTML, CSS, SQL, and others -Utilize Git, GitHub, Visual Studio, and Team Foundation Server -Practice team-based collaboration and version management 🧪 Capstone Projects -Deliver two major software projects (Python + C#) -Gain practical experience with Agile, Scrum, and DevOps environments -Improve debugging, teamwork, and real-world development skills 🧰 Career Preparation -Develop effective résumés, cover letters, and job-hunting skills -Prepare for coding interviews and problem-solving exercises -Get ready for entry-level positions in tech and web development 🚀 No experience required. Remote learners encouraged. Start building your future in technology today. 👉 Apply now: http://softwaredevpros.online/