Summary Hands-on floor support ensuring devices connect to the network. Light switch-port work, basic VLAN changes, and clear coordination with the command center. No core configuration. What you’ll do • Respond on the floor to tickets and walk-ups including ER and clinical areas • Verify cabling, jacks, and patching; replace cables or SFPs when needed • Identify switch and port, confirm access vs trunk, set or change access VLAN per notes • Validate DHCP, IP, gateway, DNS; run ping, tracert, and basic tests • Troubleshoot endpoints such as phones, printers, scanners, badge readers, thin clients, APs, cameras, and workstations • Coordinate with the command center for MAC lookups, port status, VLAN assignment, and port-security clears • Document actions, closet and port IDs, VLAN used, MAC and IP, with photo proof when required • Escalate items that need core, firewall, wireless controller, or application changes What you know • VLAN fundamentals and access vs trunk behavior • Basic switch CLI on common vendors to view status and apply simple port changes following instructions • Layer 1 to Layer 3 basics including PoE, DHCP, DNS, default gateway, and subnetting • Clear, calm communication with end users and the command center Nice to have • Familiarity with Cisco Catalyst, Aruba, HPE, or Dell switches • Experience in hospital or high-traffic user environments • Ticketing tools such as ServiceNow or Jira • CompTIA Network+ or equivalent skill level Boundaries of the role No core routing, no firewall policy edits, no wireless controller reconfiguration, no production-wide changes. Switch work limited to port mode and VLAN per approved notes and live authorization. Tools you’ll use Tone probe and cable tester, basic hand tools, labeler, spare patch cords and SFPs, floor and closet maps, escalation tree, closeout template. Success looks like Devices back online with documented root cause and steps, accurate ticket notes and photos, and timely escalation when higher-tier changes are required.