SAP PI/PO Developer

Take charge of the Help Desk's daily operations! You’ll efficiently triage and direct ticket requests, manage workloads and schedules, maintain service level agreements (SLAs), and directly resolve Tier 1 issues to help the team thrive. As someone who is technically savvy, exceptionally organized, and deeply committed to customer service, you will bring clarity, speed, and a consistently high level of service to our users. Requirements WHAT YOU'LL DO: Own intake & routing: Monitor queues, triage by priority/impact, assign to the right technician, and ensure clear notes and handoffs. Deliver Tier 1 support: Handle common issues (account access/MFA, Outlook & Microsoft 365, Windows/macOS basics, printers/Wi-Fi/VPN, standard app installs) and escalate appropriately. Drive SLA execution: Track statuses, prompt progress, coordinate escalations, and close the loop with users. Coordinate people & time: Build daily schedules, manage OOO coverage, and align resources to volume spikes and planned work. Report & analyze: Build and maintain weekly/monthly dashboards (volume, first-response/resolve, backlog aging, top drivers) and translate insights into clear recommendations. Executive reporting: Prepare and deliver concise, executive-ready briefings on Help Desk performance, emerging risks, user feedback themes, and recommended actions to the VP and President on an agreed cadence (e.g., weekly snapshot; monthly trend review). Partner with leadership: Share insights, coordinate communications during incidents/maintenance, and help roll out process improvements. WHAT YOU NEED: 2–4+ years in Help Desk/IT support, service coordination, or dispatch (MSP experience is a plus, not required). Proven Level 1 capability across common end-user scenarios and sound judgment on when/how to escalate. Excellent written/verbal communication and a strong customer-service mindset; able to create clear executive summaries. Comfortable with ticketing/PSA tools (HaloPSA/ConnectWise/Jira/Zendesk) and remote-support utilities; working knowledge of Windows, Microsoft 365, basic networking/VPN. ITIL/SLAs familiarity; Reporting (Excel/Sheets/BI); experience coordinating on-site visits or after-hours rotations. WORK ENVIRONMENT: This position is based in our downtown Orlando office, offering a collaborative workspace and opportunities for professional growth. JOB TYPE Salary, Full-time, Non-exempt. HOURS The IT Help Desk Coordinator is a non-exempt, salaried position and is expected to work 40 hours per week. Benefits COMPENSATION: Annual salary of $55,000-60,000/year commensurate with experience as well as paid vacation, health insurance plans, retirement program, disability insurance, and life insurance. Benefits Include: ✅ Paid Time Off (PTO) – Accrual begins after 90 days, with increasing PTO over time. ✅ Health Insurance – Enterfusion covers a portion of employee premiums; spouse and dependent coverage available. Two plans through Florida Blue. ✅ Life Insurance – Company-paid coverage for employees. ✅ Short- & Long-Term Disability Insurance – Income protection benefits provided. ✅ SIMPLE IRA – Enterfusion matches employee contributions up to a set percentage. ✅ Continued Learning – Reimbursement for required or beneficial certifications, plus training support. Join Enterfusion and be part of a team that invests in your success! 🚀

Installing computer equipment at various locations throughout the state. Must have valid the Driver's license and reliable car. Also able to work on weekends and late nights.

Established in 1983, WilkinGuttenplan is a leading mid-sized accounting and advisory firm in New Jersey and New York City. The Firm serves a multitude of industries, including closely held and middle-market businesses and their owners, high-net worth individuals, real estate, healthcare, international commerce, sports and entertainment, professional practices, technology, non-profit, condominiums and cooperatives, and many more. Areas of expertise include tax, auditing, compilations, reviews, financial statement preparation, business valuations and trust & estate solutions. WilkinGuttenplan is an independent member of the BDO Alliance USA. At WilkinGuttenplan, we strive to ensure we foster an inclusive and flexible environment for all our employees while also assisting them in achieving their unique career goals through our coaching program. WilkinGuttenplan is seeking a motivated and proactive Full-Stack Developer Intern to join our team, focusing on building interactive dashboards using D3.js and React, with data sourced from GraphQL APIs. This internship offers hands-on experience in data visualization, front-end development, and analytics, while providing exposure to cutting-edge AI tools, mentorship from experienced developers, and the opportunity to build a strong portfolio of impactful dashboard projects. You'll work in a collaborative, innovative environment with flexible work arrangements (virtual or hybrid, depending on location) and the chance to contribute to real-world projects that make an impact. Responsibilities: Develop and maintain interactive dashboards using D3.js and React to deliver engaging, data-driven visualizations. Retrieve and integrate data from GraphQL APIs to populate dashboards and ensure seamless data flow. Support the development of data analytics workflows, including cleaning, manipulation, and transformation of datasets to ensure quality and usability. Apply analytical tools and methodologies to uncover trends, patterns, and actionable insights. Collaborate with cross-functional teams to refine data acquisition, storage, and governance practices. Utilize AI tools (e.g., code assistants, data analysis tools) to accelerate development and optimize workflows. Write clean, maintainable, and well-documented code while troubleshooting and debugging issues as needed. Contribute ideas in team meetings and actively support various ad hoc projects. Stay informed on emerging technologies and best practices in data analytics and visualization. Requirements Current enrollment in a Bachelor’s program in Computer Science, Information Technology, or a related field. Proficiency in Python, JavaScript and SQL, with familiarity in data visualization libraries (e.g., Matplotlib, Seaborn). Strong skills in D3.js and React for building interactive visualizations and user interfaces. Experience working with GraphQL APIs to retrieve and manipulate data. Ability to leverage AI tools for coding efficiency, debugging, and project optimization. Strong analytical and problem-solving skills with attention to detail. Excellent communication skills for collaboration with technical and non-technical team members. Ability to manage multiple priorities and execute tasks independently. Preferred Qualifications: Previous internship or practical experience in data analytics or software development. Familiarity with dashboard frameworks and exploratory data analysis. Understanding of basic statistical principles. Experience with Git, containerization tools (e.g., Docker), or CI/CD pipelines. Exposure to other front-end technologies (HTML5, CSS3, JavaScript) or BI tools (e.g., Power BI). Knowledge of GraphQL development (schema design, resolver implementation). Benefits Why us? We offer a unique culture that emphasizes and values work/life balance including remote work flexibility! Our collaborative work environment is strongly committed to your professional growth and success. Our comprehensive Buddy Program is tailored to help you seamlessly integrate into the public accounting realm, providing invaluable guidance and serving as your go-to resource throughout your journey. We have a track record of ranking in the Best Place to Work NJ for the past twenty years and have won several other awards including #1 in Vault’s Top 3 Internships, Best Firms for Young Accountants, Best Accounting Firms To Work For, and many more! This internship is compensated at an hourly rate of $27.00 per hour. The above statements are intended to describe the general nature and level of work being performed. They are not intended to be an exhaustive list of all responsibilities, duties, and skills required.   We believe in equal opportunity: Wilkin & Guttenplan P.C. is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive work environment. All qualified applicants will receive consideration for employment without regard to age, race, color, religion, gender, national origin, disability, sexual orientation or protected veteran status, or any other characteristic protected by federal, state or local law.

About IGG Software IGG Software creates Mac, iPad and iPhone applications that help individuals manage their finances and productivity. We're a close-knit team passionate about building quality software and delivering exceptional customer experiences. Our collaborative, supportive culture prioritizes both customer satisfaction and employee growth. Learn more about us: www.iggsoftware.com The Role We're seeking a Technical Support Specialist to join our customer success team. This is a full-time, remote position for candidates located in Vermont, New Hampshire, Oregon, Ohio, or California. You'll be the friendly face of IGG Software, helping customers solve problems and get the most out of our applications through live chat support. This role offers excellent opportunities to develop technical troubleshooting expertise. Schedule: Monday-Friday, 9:00 AM - 5:00 PM Eastern Time What You'll Do * Provide first-line technical support via LiveChat, helping customers troubleshoot issues and navigate our software * Manage support tickets from initial contact through resolution using HelpDesk * Collaborate with development teams by documenting and escalating complex technical issues * Maintain customer records and order information in our database systems * Track feature requests and bug reports using web-based project management tools * Participate in ongoing product training to stay current with software updates and new releases What We're Looking For Required Qualifications * Familiarity with the Apple ecosystem (macOS, iOS, iPadOS, watchOS) * Excellent written communication skills - This includes typing skills as well as you'll be chatting with customers all day * Customer service experience with a genuine desire to help people succeed * Reliable high-speed internet connection and a suitable place to work at home * Ability to multitask effectively in a dynamic support environment * Self-motivated and independent while being a strong team collaborator Nice to Have * Previous technical support experience, especially with software applications * Familiarity with financial or productivity software * Bilingual capabilities (any language beyond English) * Experience with live chat or ticketing systems What We Offer * Competitive salary commensurate with experience * Comprehensive benefits package: Health, dental, and vision insurance * 401(k) with company matching * 100% remote work with a flexible, supportive team culture * Professional development opportunities including product training and skill building * Direct impact on customer satisfaction and product improvement Why You'll Love This Role * Work with cutting-edge Apple technologies * Be part of a small, agile team where your contributions matter * Help real people solve real problems every day * Grow your technical knowledge through hands-on experience * Enjoy work-life balance with predictable hours and remote flexibility Ready to Apply? Send your resume and a brief cover letter explaining why you're excited about supporting Apple software users. Tell us about your experience with customer service and Apple products. Application Timeline: We review applications on a rolling basis and aim to respond within one week. Questions? Feel free to reach out before applying if you'd like to learn more about the role or team. IGG Software is committed to creating an inclusive environment where all team members can thrive.

At Interactive Strategies, our developers are the glue that unite great design with solid technology. We're looking for candidates who understand that front-end development is about more than technical skills, but creativity and attention to detail. We involve our developers in all aspects of our projects – therefore we’re seeking self-starters and passionate thinkers who can provide valuable ideas up-front and ensure that design concepts can be implemented effectively. We don’t use bloated frameworks like Bootstrap and pride ourselves on delivering lean, sleek web experiences. Attention to user experience, quality assurance, and accessibility is important. *This job is open to remote. QUALITIES YOU BRING TO THE TABLE: While we value your front-end development skills, your ability to thrive in our environment is equally as important. We're looking for a candidate with the following characteristics: Someone with the ability to always think one step ahead, catching problems before they happen Excellent communication skills and easy to work with Ability to apply critical, creative thinking and problem-solving to technology issues Curiosity to learn about new web technologies and approaches A team player who enjoys collaborating with others Well-organized and able to work under deadlines and multiple projects A highly motivated self-starter Requirements As a Front-End Developer at Interactive Strategies, we care most about the passion and talent you bring to the table. With that being said, requirements for this role include: Demonstrated knowledge of standards-compliant, responsive HTML & CSS Demonstrated knowledge of both vanilla Javascript and Javascript frameworks (specifically, React and/or Next.js) Strong understanding of usability across various device types and major web browsers Strong understanding of best practices for accessibility and WCAG 2 compliance (minimally AA) Experience with CSS preprocessors (SCSS, Sass, Less) and task-runners like Gulp Experience using Figma and Adobe Creative Suite for retrieving developer specifications and graphic assets A great eye for design accuracy, design consistency, and good instincts for how to improvise if a specific design is not provided NOTE: To be considered for this position, you must include samples of work showcasing your skill set. Please provide AT LEAST ONE of the following: a link to your portfolio website or PDF in your resume or cover letter a list of 3–5 website examples, along with a URL and a brief, specific description of your contributions for each a link to your GitHub, with clear direction to specific repos you would like us to review, along with a brief, specific description of your contributions for each Not required, but highly desired, knowledge includes any of the following: Design experience Git for version control Package managers (Yarn, npm, Composer) Build tools/task runners (Gulp, Webpack, Vite) Basic working knowledge of CMSes like Drupal, WordPress, and/or Sitecore Back-end or full-stack development experience (e.g., data architecture, PHP/MySQL) Experience with data fetching and working with external APIs Benefits We have a simple motto when it comes to company culture, "Everyone deserves to come to work and be happy." This means a few things: (1) we care as much about quality as we do about budgets, (2) we find the strengths in each employee and nurture them, (3) we encourage a culture that values innovation and creative freedom, and (4) we want you to have fun while you’re at the office. We may be an agency, but we understand that you have a life outside of work. We allow our employees creative freedom. We treat them with respect. We value their opinions. In that spirit, we offer the following benefits: Company-sponsored health, vision and dental insurance Pre-tax Flexible Spending Account (FSA) Profit sharing 4 weeks of vacation/sick time from day one; 5+ weeks at year 3 Company-paid short-term and long-term disability Company-paid life and AD&D insurance 11 paid holidays 401k with company match New business referral bonus Professional development opportunities Flexible work schedule Pre-tax DC Metro SmartBenefits Salary range: $75,000–$114,375 annually, commensurate with experience A little about us We're a well-respected interactive agency in downtown Washington, DC, known for deep strategic thinking. We strive to cultivate a collaborative, innovative environment where people feel valued, respected, and free to push creative boundaries—all while finding balance between work, home, and life outside the office. Interactive Strategies is a certified LGBTBE business and equal opportunity employer that values workplace diversity. We believe that diverse voices and viewpoints are critical to producing great work and helping our clients represent themselves effectively.

Many IT workers, especially in help desk and tech support roles, are misclassified as “exempt” and denied overtime. But under California law, if your duties are mostly routine troubleshooting, password resets, and support tickets — you’re likely entitled to overtime pay. If you’ve worked over 8 hours a day, worked on after hours tickets, stayed after hours to for training or to work on projects, been on-call, or responded to issues on your “off time,” you may be owed: 💵 Time-and-a-half pay for overtime (over 8 hrs/day or 40 hrs/week) 💵 Double time for long shifts (over 12 hrs/day) 💵 Pay for off-the-clock work like logging in early or finishing tickets late 💵 Compensation for being “on call” or working nights/weekends 💵 Meal and rest break pay if you had to work through them Even if you’re salaried, if your duties are support-related and follow set procedures, you may not meet the legal test for exemption and must be paid overtime. We are employment attorneys who help IT workers recover unpaid wages. We can help get you paid what you are owed. 📞 Free attorney consultation – no obligation (888) 416-6654 🌟 20+ years fighting for California workers’ rights 💸 No upfront costs – we only get paid if you win or settle ** Call or email us today to find out how much you may be owed. Chris Hamner Attorney at Law HAMNER LAW OFFICES 26565 West Agoura Rd., Suite 200 Calabasas, California 91302 www.hamnerlaw.com 💼 Get Paid Everything You Are Owed. ATTORNEY ADVERTISEMENT