Customer Service Representative (Albuquerque)

Apply online at: https://printexpressabq.com/join/ Responsibilities: - Quality Checking: Verify completed orders are done according to job specifications including paper, colors, quantity, size, consistency, etc. - Assist customers in person, on phone, or via email. - Estimate jobs using proprietary software and transferring pricing to Quickbooks. - Invoice jobs using Quickbooks. - Order management. - Filing. - Acknowledge and appropriately greet and assist every customer in a timely manner. - Process customer orders in a courteous, efficient and timely manner. - Organize workflow to meet customer deadlines. - Effectively present and discuss the products and services of the company in a way that conveys an image of quality, integrity and superior understanding and delivery of customer needs. - Manage telephone calls professionally, efficiently and with good communication skills. - Attend to customer questions, complaints and concerns immediately, and facilitate satisfactory resolution. - Understand and appropriately use the company pricing system and policies. Requirements: - 2+ years of work experience - Printing experience, bilingual (English/Spanish), and Quickbooks experience is advantageous, but not required - Strong attention to details, possessing a sales aptitude and interested in preventing errors and solving problems - Basic math skills including addition, subtraction, multiplication, division, and converting fractions into decimals and vice-versa. Ability to solve ratios and proportions from job ticket, read and calculate weight measurements - Must have excellent interpersonal communication skills - Ability to work in a team and also independently - Must be honest, reliable, and dependable - Must be computer literate and not afraid to learn new systems - Must be able to sit and stand for prolonged periods of time - Must be able to lift and move 50 pounds - Handle multiple tasks simultaneously and prioritize them - Work under conditions caused by deadlines and meet deadlines - Follow instructions, both verbal and written - Check work and assume responsibility for accuracy and quality before passing the job on to the next step - Ability to identify and meet customers’ needs and requirements. - Must be hardworking, a self-starter and a problem solver. - Ability to move freely throughout the building to gather information, materials and authorizations. - A successful background check and illegal drug screen is a condition of employment. Benefits: - 401(k) - Dental insurance - Health insurance - Paid time off - Vision insurance - Short term disability