QA Analyst (Release Management) - Washington, DC - Rate Open

About Us:   Headquartered in the United States, TP-Link Systems Inc. is a global provider of reliable networking devices and smart home products, consistently ranked as the world’s top provider of Wi-Fi devices. The company is committed to delivering innovative products that enhance people’s lives through faster, more reliable connectivity. With a commitment to excellence, TP-Link serves customers in over 170 countries and continues to grow its global footprint.  We believe technology changes the world for the better! At TP-Link Systems Inc, we are committed to crafting dependable, high-performance products to connect users worldwide with the wonders of technology.   Embracing professionalism, innovation, excellence, and simplicity, we aim to assist our clients in achieving remarkable global performance and enable consumers to enjoy a seamless, effortless lifestyle.     Overview of Sr. QA Engineer - Consumer Electronics We are seeking an experienced Consumer Products Testing Engineer to join us! In our team, you can always stay at the forefront of technology, have access to and learn about the latest generation of networking technologies worldwide. Together with other outstanding engineers in the team, you will create reliable, stable, and high-speed network access products for users, provide user-friendly and convenient smart home solutions, and bring convenience to the lives of millions of users worldwide! Key Responsibilities:  Lead and execute quality assurance efforts for smart home products, including security cameras, smart bulbs, switches, plugs, sensors, robot vacuums, etc. Develop and implement comprehensive test plans, test cases, and standards to ensure product functionality, reliability, and performance. Perform end-to-end testing of smart home ecosystems, including device-to-cloud connectivity, mobile app integration, and voice assistant compatibility. Conduct wireless performance testing (Wi-Fi, Zigbee, Z-Wave, Thread, Matter) and debug connectivity issues. Mentor junior QA engineers, drive process improvements Lead the Local Test & Beta Test, collect user feedback, and follow up on reproducing issues. Collaborate with the R&D team to troubleshoot and debug issues. Simulate media evaluations to ensure that the test results meet expectations. Requirements Qualifications: 5+ years of experience in QA/testing for smart home products or consumer electronics Able to explore and understand product user scenarios and installation methods. Strong knowledge of wireless protocols (Wi-Fi, Zigbee, Thread, Matter, Bluetooth). Strong problem analysis and solving skills, able to independently complete testing tasks. Excellent communication skills and teamwork spirit, able to effectively collaborate with different teams. Additional Skills (Preferred): Hands-on experience with IoT automation frameworks and scripting languages (Python, Shell, MQTT scripting). Experience with voice assistant integrations (Amazon Alexa, Google Assistant, Apple HomeKit). Knowledge of robotics testing (Lidar, SLAM navigation for robot vacuums). Possesses extensive experience in the installation of traditional electrical products. Benefits Salary Range: $120,000 - $160,000   Benefits:  Fully paid medical, dental, and vision insurance (partial coverage for dependents)   Contributions to 401k funds  15 days accrued vacation  11 paid holidays  Bi-annual pay increases  Health and wellness benefits, including free gym membership  Quarterly team-building events  Free lunch Friday  At TP-Link Systems Inc., we are continually searching for ambitious individuals who are passionate about their work. We believe that diversity fuels innovation, collaboration, and drives our entrepreneurial spirit. As a global company, we highly value diverse perspectives and are committed to cultivating an environment where all voices are heard, respected, and valued. We are dedicated to providing equal employment opportunities to all employees and applicants, and we prohibit discrimination and harassment of any kind based on race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws. Beyond compliance, we strive to create a supportive and growth-oriented workplace for everyone. If you share our passion and connection to this mission, we welcome you to apply and join us in building a vibrant and inclusive team at TP-Link Systems Inc.  Please, no third-party agency inquiries, and we are unable to offer visa sponsorships at this time.

SUMMARY: Provides technical support to the university community. Resolves moderately complex technical problems (tier 1 and some tier 2), and may provide functional direction to student employees, as needed. JOB DUTIES/RESPONSIBILITIES: Provide phone support in the Help Desk call center. Analyze computer problems; gather customer specific needs; process workflow with clear explanation of problems and resolution. Create workflow / call tickets for phone support, walk in traffic, and emails to the Help Desk. Support live chat communications. As needed, direct workflow / service requests to proper technicians or other departments within Information Services with agreed service levels Provide support for the walk up Help Desk; assist with computer service issues and provide support for mobile devices Committee assignments as assigned Other tasks as assigned WORKING CONDITIONS/PHYSICAL EFFORT: Lift and carry computer equipment, including CPUs, monitors, small printers, scanners, and other peripherals QUALIFICATIONS: Microsoft Office Software Suite previous experience Hardware support for dual core computers and newer Operating System previous experience Familiarity desired with both PC and Mac platforms for hardware and software Ability to work directly, face to face, or over the phone, with customer Ability to analyze moderately complex computer problems Ability to communicate effectively, both orally and in writing Strong organizational skills EDUCATION & EXPERIENCE: Customer Service-related experience preferred High School Diploma required Some college or professional technology education desired WORK HOURS: Full-Time; Non-Exempt position Monday-Friday 10:30AM-7:30PM, but may work a varied schedule, including adjusted shifts as needed. Weekend work during back-to-school period, and rotating weekends (Saturday/Sunday 10:00AM-4:00PM) SALARY STRUCTURE: Pay Grade 5 (Hiring Range $19.72 to $26.13 per hour)

Job Description: "We are looking for an experienced TOSCA Architect to lead the test automation strategy, framework design, and implementation for our enterprise applications. The ideal candidate will have a deep understanding of Tricentis TOSCA, test automation best practices, and experience in designing scalable automation solutions. This role requires close collaboration with business stakeholders, QA teams, and development teams to drive automation excellence. Key Responsibilities: Design and implement enterprise-wide automation frameworks using Tricentis TOSCA. Define automation strategies, best practices, and governance models to ensure efficiency and maintainability. Provide technical leadership and mentorship to automation engineers and QA teams. Integrate TOSCA with CI/CD pipelines (e.g., Jenkins, Azure DevOps, GitLab) to enable continuous testing. Collaborate with business analysts and developers to identify automation opportunities and optimize test coverage. Develop and maintain TOSCA automation scripts, modules, and reusable components. Ensure compliance with security, performance, and reliability standards in test automation. Conduct proof-of-concepts (POCs) and evaluate new tools/features within TOSCA to enhance automation capabilities. Troubleshoot automation failures, optimize test execution time, and ensure reliable test results. Train and upskill teams on TOSCA best practices and automation methodologies. Required Skills and Qualifications: 10 -15 years of overall experience in Test Automation and QA Engineering. 5+ years of hands-on experience with Tricentis TOSCA, including Test Case Design, Test Data Management, and Distributed Execution. Expertise in designing automation frameworks, test strategies, and reusable test assets. Strong knowledge of TOSCA integrations with ALM tools, CI/CD, and DevOps practices. Experience in API, UI, and database automation using TOSCA. Proficiency in scripting languages (e.g., Java, VBScript, Python) for automation customization. Familiarity with test management tools like JIRA, ALM, QTest, or TestRail. Hands-on experience in working with Agile and DevOps environments. Strong problem-solving, analytical, and communication skills.

POSITION SUMMARY: This position shares the responsibility of maintaining the multimedia and audiovisual equipment installed in university classrooms and teaching spaces, meeting rooms, office locations, and public presentation venues. This includes preventative maintenance work as scheduled, maintenance of equipment (break/fix) and some installation work as required. This position will also be responsible for videotaping classes or events on campus as scheduled. Some overtime is required in this position, as well as the need to work alternate shifts when needed. RESPONSIBILITIES: Provide technical service and support to classrooms and meeting spaces equipped with AV Media systems Answer phone calls from classroom spaces and provide remote assistance as possible Dispatch to classroom spaces to provide immediate onsite service as required Document service issues and problem resolutions in the service workflow system Accomplish preventative maintenance tasks as assigned, usually twice per year Installation of equipment as needed, Projectors, LCD panels, rack equipment such a, Switchers Some responsibilities associated with configuration of computers in order to project properly, both PC and Mac System Commissioning and Training/Instruction in the use of the MM and AV equipment Perform final testing and commissioning of newly installed systems, including the shared responsibility for developing training materials This position will be responsible for training faculty and staff members on the proper use of the systems installed in classrooms and meeting spaces; this includes projection systems, the use of AV control systems, video conferencing and/or Skype, and some lecture capture. Videographer services and general event support Videotaping services as requested, class lectures, seminars, events during the regular academic day, as well as after hours Timely processing of the video as required to provide the requested format/copies for the customer Set up / take down of equipment in support of events, including Board of Trustees meetings. QUALIFICATIONS: Thorough knowledge of the operation of multimedia and a/v system equipment, including: Projectors and/or LCD panels Room sound systems (Playback and Live Audio) Media playback AV Control systems (AMX and Crestron) Video Switching Good computer skills; configuration settings, extending displays to projector, etc. (Microsoft Windows and MacOS) Ability to analyze and solve complex problems, troubleshooting equipment failures Ability to perform under limited supervision. Independent problem-solving ability is critical Ability to perform in stressful situations while supporting events with several moving pieces Excellent interpersonal, analytical, problem solving, organizational, and communication skills Familiar with the basic use of NLE (Non-Linear Editing) systems; preferably Final Cut Familiar audio systems: mixing consoles (analog and digital); wireless microphones Required: Must have a valid Driver's License and be able to produce a driving record with a minimum of 3 years of driving history in good standing EDUCATION & EXPERIENCE: High School diploma or equivalent Some college or professional trade training in electronics or audiovisual systems preferred 2+ years of technical service responsibilities associated with multimedia and/or a/v systems WORK HOURS: Full-time, non-exempt position Monday - Friday, 11:00 a.m. - 7:30 p.m.; 7.75 hrs./day; 38.75 hrs./week SALARY STRUCTURE: Pay Grade 5 (Hiring Range $19.72 to $26.13 per hour)

We are seeking a highly organized and communicative Internal Operations Coordinator to streamline our project management processes and improve interdepartmental coordination. This role will serve as the critical link between our field operations, service department, and warehouse/purchasing functions, ensuring smooth information flow and efficient project execution. Key Responsibilities: Act as the primary point of contact for internal communication between field operations, service coordination, and warehouse/purchasing departments. Collaborate closely with the Field Project Manager to understand project requirements and timelines, translating field needs into actionable tasks for other departments. Coordinate with the Service Coordinator to ensure service requests are properly integrated into ongoing project schedules and resource allocations. Liaise with the warehouse/purchasing team to ensure timely procurement and delivery of materials for projects and service calls. Leveraging existing centralized project tracking system, ensuring all departments have access to up-to-date information. (We primarily use Quickbase) Facilitate regular cross-departmental meetings to discuss project statuses, upcoming needs, and potential issues. Continually improve communication protocols to improve information sharing across departments. Review regularly generated reports on project statuses, resource utilization, and interdepartmental performance metrics. Identify bottlenecks in communication or processes and propose solutions to improve operational efficiency. Assist in the maintenance of project documentation, including schedules, change orders, and closeout procedures. Preferred Qualifications: Knowledge of access control, video surveillance, and intrusion detection systems Bachelor's degree in Business Administration, Operations Management, or related field Experience with Quickbase Requirements Required Qualifications: 3+ years of experience in project coordination or operations management, preferably in the security integration industry Strong understanding of project management principles and practices Excellent communication and interpersonal skills Proficiency in project management software and Microsoft Office suite Demonstrated ability to manage multiple priorities and deadlines Strong problem-solving and analytical skills Experience with ERP or CRM systems Familiarity with inventory management and purchasing processes Benefits Paid Time Off Paid Holidays 401k Safe Harbor Match

Scope of work We are seeking a highly skilled Desktop Support engineer to support users in the Miami office. This role requires good background in IT systems, as well as hands-on experience with laptops, and user support. This role requires a proactive and professional individual with strong troubleshooting skills, excellent communication, and the ability to work in a fast-paced, high-pressure environment. The successful candidate will ensure the seamless operation of IT services. Key Responsibilities / Accountabilities · 1st - 2nd line IT desktop and remote support to global office employees, primarily in the Miami location · VIP user support to senior management · Managing tickets via service management tool ServiceNow ITSM · Advanced troubleshooting and root cause analysis · Liaising with and delegating tasks to relevant teams for escalation · Mobile device support Apple & Android · Assisting the Desktop Team Lead with escalations · Active Directory Users and Computer administration · Responding to and resolving hardware-related warranty support tickets in accordance with vendor guidelines · MAC OS X support · Set-Up of new joiner equipment · Maintain accurate records of assets and deployment activities. · Assist with user training and documentation where necessary. · Collaborate with the EUC and Service Desk teams to ensure seamless user experience. · Provisioning and configuring laptops for end users using Microsoft AutoPilot, ensuring devices are built to company standards · Participate in ad-hoc support requests, Desk moves, Desk side support · Supporting the business core hours 8 am to 6 pm rota basis (Mon-Fri) - On-site Only (No Remote) Schedule · Monday, Oct 13, 2025 · Starting at 8:00 AM