Product Manager – Data & AI (full remote) (Seattle)

Booklog is looking for a level 1 – 3 technical support individual. This position is to provide outstanding technical support for Booklog software and various interfaces along with onboarding of new customers, testing of software and training on usage of software. We’re looking for a motivated individual to be part of our committed team. We need to be the experts so our customers don’t have to. Located in Chicago’s Andersonville neighborhood; telecommuting is available. Qualifications • At least 2 years experience in technical support, preferably phone support • Experience with Microsoft Windows operating systems • Familiarity with databases and database troubleshooting • Knowledge of computer network systems • Ability to troubleshoot software problems and offer solutions by phone • Good problem solving skills with attention to detail • Strong verbal, written, interpersonal, and organizational skills • Ability to work both independently and in a team environment • Experience with SQL Server 2022, Sybase SQL applications and databases • Ability and excitement to learn new skills • A ‘think outside of the box’ mentality • Customer Service experience • Software training experience a plus • Previous experience training customers on software usage • Experience with use of peripheral devices • 10% or less travel to customer locations within the US to train and install software Benefits • Casual environment with a great group of people who love what they do • In office or telecommuting options • 100% paid health insurance • 2 weeks vacation to start • Generous 401K options • Permanent full-time. PLEASE SEND RESUME WHEN APPLYING

Ensure consistent, reliable, and efficient cybersecurity service delivery within a technical domain Ensure high-quality service and drive continuous improvement through standardized management practices, measuring team efficiency, and fostering ongoing team development Act as the primary point of contact for leadership regarding the performance of IT and cybersecurity service delivery in design, transition, deployment, and operational support Demonstrate strong leadership, interpersonal, and management skills along with a solid understanding of technology services within the Desktop User Experience technical domain Oversee the end-to-end delivery of IT service quality within the Desktop User Experience domain Monitor, manage, enhance and report on IT service performance against agreed SLAs, and KPIs Foster a culture of continuous improvement and knowledge sharing within the team. Ensure the team has the necessary skills and resources to deliver excellent service Oversee the resolution of major incidents and problems impacting service delivery Coordinate internal IT teams to drive root cause analysis, After Action reports, and remediation solutions Understand, evangelize, and enforce service delivery lifecycle principles envisioning, design, plan, stabilize and deploy phases Collaborate with the Change Management team to ensure changes to IT services are implemented in the most effective and efficient manner, and with minimal disruption to the business Identify opportunities for service improvement and drive initiatives to enhance service quality, efficiency, and cost-effectiveness Provide regular reports on IT service performance to senior management and business stakeholders Manage relationships with key IT vendors, ensuring they deliver services according to agreed contracts and SLAs Contribute to the development and management of the IT service delivery budget. Track and control service delivery costs Maintain awareness of the financial health of assigned projects, including budget management, forecasting, and variance analysis Oversee and actively participate in operations maintenance and sustainment activities Optimize the allocation and utilization of operational resources, identifying opportunities to improve efficiency and reduce costs Other duties as assigned Requirements Education/Training:  Bachelor’s Degree in relevant engineering or science discipline required Master’s Degree preferred Must have, or obtain within 6 months of start date, current DoD 8570 or 8410 compliant certifications (i.e. Security+) ITIL v4 Foundation Certification preferred Relevant Technical Certifications (Azure Administrator Associate, AWS, etc.) preferred Experience: 12+ years of professional experience in the required task area  5+ years of professional experience as an IT Service Delivery Manager or similar role 1+ years of professional experience working in a management or leadership role Experience, knowledge of, or exposure to delivering and/or managing IT Service Delivery within several large and complex organizations across government and commercial environments In-depth understanding of ITIL framework and best practices, including incident management, problem management, change management, and service release management Experience with service management tools (e.g., ServiceNow, BMC Remedy) Working knowledge and understanding of the following technical areas: Microsoft 365 (M365) Email and Collaboration Virtual Desktop Infrastructure (VDI) and Azure Virtual Desktop (AVD Windows Client Operating Systems Desktop Management Client-side Application Management Mobile Device Management (MDM File & Print Services Security: Must be a US citizen Candidate must be in possession of a minimum DoD issued Secret Clearance and eligibility for TS/SCI Candidates with active current TS/SCI preferred Physical Requirements: Able to occasionally reach with hands and arms Prolonged periods of computer screen use, while sitting or standing at a desk Adhere to safety protocols when in work areas requiring use of PPE (e.g. eyewear, gloves, masks, hearing protection, steel toed shoes, etc.) Able to safely lift and carry up to 20 pounds at a time Benefits Health Care Plan (Medical, Dental & Vision) Retirement Plan (401k, IRA) Life Insurance (Basic, Voluntary & AD&D) Paid Time Off (Vacation, Sick & Public Holidays) Short Term & Long Term Disability Training & Development Wellness Resources Salary: $150,000.00 - 180,000.00 Salary rates for this position are competitive and commensurate with experience and industry standards. We offer a comprehensive benefits package that may include health insurance, paid time off, and retirement savings options.

Job Title: Web Designer/Developer – Auction Website Design (Freelance/Contract) Company: Gavel Shack Auction Design Location: Remote (Flexible) Compensation: TBD – Based on speed and quality of the work. The potential for a full-time salary of $80K+ for the right candidate! Are you a web designer/developer with a passion for creating customized online auction platforms? Gavel Shack Auction Design is looking for a talented individual to help us create a white-label auction website tailored for our auctioneer and auction house clients. Responsibilities: Design and develop a custom auction website from scratch or using platforms like Wix, WordPress, or similar site builders. Work closely with our team to ensure the design aligns with the needs of our auction house clients. Integrate auction software features (bidding, item listing, payment processing, etc.). Ensure the site is user-friendly, secure, and scalable. Provide a responsive and smooth user experience across all devices. Optional: Customize or adapt open-source auction software (from platforms like GitHub) to meet the project’s requirements. Requirements: Experience with web design/development – No formal degree required, but a background in website creation, coding, or software development is a must. Experience with auction websites or similar e-commerce platforms is a plus. Proficiency in HTML, CSS, JavaScript, and other relevant programming languages. Ability to work quickly and efficiently to meet deadlines. Creativity and attention to detail in designing a polished, white-label solution. Ability to take initiative and bring new ideas to the table, making the website standout from competitors. Bonus: If you’ve worked with auction software before, or can develop an auction system from scratch, that would be a huge plus! Compensation: This is a performance-based contract gig. Your pay will be determined by how quickly and effectively you deliver the final product. The faster and higher quality your work, the more you'll be compensated. If you impress us with this project, there is great potential for a full-time position offering a salary of $80K+. Why Join Us? Real Impact: You’ll be creating an essential tool for auction houses and auctioneers, playing a pivotal role in how they expand their online presence. Flexible Work: Work remotely and set your own hours. Room for Growth: We’re looking for someone who can grow with us long-term, with the potential for a permanent position. Work with a Creative Team: Join a team that values innovation and attention to detail. How to Apply: No need to submit a formal application just yet! If you're interested, simply reach out to us with a brief description of your experience, any relevant work samples or links to previous projects, and let us know why you’d be a good fit for this gig. While a resume is not required, it always helps. The position needs to be filled ASAP, so if you’re excited about this opportunity, don’t wait! About Gavel Shack Auction Design: Gavel Shack Auction Design is a cutting-edge company that builds customizable auction platforms for auctioneers and auction houses. Our mission is to help our clients expand their reach and offer smooth, professional online auction experiences. Please inquire by responding to this ad. Can start someone as soon as today.

Ensure consistent, reliable, and efficient cybersecurity service delivery within a technical domain Ensure high-quality service and drive continuous improvement through standardized management practices, measuring team efficiency, and fostering ongoing team development Act as the primary point of contact for leadership regarding the performance of IT and cybersecurity service delivery in design, transition, deployment, and operational support Oversee end-to-end delivery of cybersecurity service quality Monitor, manage, enhance, and report on IT service performance against agreed SLAs and KPIs Foster a culture of continuous improvement and knowledge sharing Ensure the team has the necessary skills and resources to deliver excellent service Oversee resolution of major incidents and problems impacting cybersecurity service delivery Coordinate internal IT teams to drive root cause analysis, After Action reports, and remediation solutions Understand, evangelize, and enforce service delivery lifecycle principles (envisioning, design, plan, stabilize, and deploy phases) Collaborate with Change Management to ensure changes to cybersecurity services are implemented effectively, efficiently, and with minimal disruption Identify opportunities for service improvement and drive initiatives to enhance service quality, efficiency, and cost-effectiveness Provide regular reports on service performance to senior management and business stakeholders Manage relationships with key IT and cybersecurity vendors, ensuring services meet contractual obligations Contribute to development and management of the service delivery budget. Track and control service delivery costs Maintain awareness of financial health for assigned projects, including budgeting, forecasting, and variance analysis Oversee and actively participate in operational maintenance and sustainment activities Optimize allocation and utilization of operational resources, identifying opportunities to improve efficiency and reduce costs Other duties as assigned Requirements Education/Training:  Bachelor’s Degree in relevant engineering or science discipline required Master’s Degree preferred Must have, or obtain within 6 months of start date, current DoD 8570 or 8410 compliant certifications (i.e. Security+) ITIL v4 Foundation Certification preferred Experience: 12+ years of professional experience in the required task area  5+ years of professional experience as an IT Service Delivery Manager or similar role 1+ years of professional experience working in a management or leadership role Experience, knowledge of, or exposure to delivering and/or managing IT Service Delivery within several large and complex organizations across government and commercial environments In-depth understanding of ITIL framework and best practices, including incident management, problem management, change management, and service release management Excellent analytical, problem-solving, and decision-making skills Experience with service management tools (e.g., ServiceNow, BMC Remedy) Experience in DoD IT Operations preferred Project management experience preferred Security: Must be a US citizen Candidate must be in possession of a minimum DoD issued Secret Clearance and eligibility for TS/SCI Candidates with active current TS/SCI preferred Physical Requirements: Able to occasionally reach with hands and arms Prolonged periods of computer screen use, while sitting or standing at a desk Adhere to safety protocols when in work areas requiring use of PPE (e.g. eyewear, gloves, masks, hearing protection, steel toed shoes, etc.) Able to safely lift and carry up to 20 pounds at a time Benefits Health Care Plan (Medical, Dental & Vision) Retirement Plan (401k, IRA) Life Insurance (Basic, Voluntary & AD&D) Paid Time Off (Vacation, Sick & Public Holidays) Short Term & Long Term Disability Training & Development Wellness Resources Salary: $150,000.00 - 180,000.00 Salary rates for this position are competitive and commensurate with experience and industry standards. We offer a comprehensive benefits package that may include health insurance, paid time off, and retirement savings options.

We are inviting motivated individuals ready to grow their careers in technology. If you want to gain practical coding skills, complete professional projects, and prepare for developer jobs, this training path is for you. This is a remote program available part-time or full-time. With nearly 900 hours of guided learning and project tasks, you’ll use modern languages and tools to create a strong résumé and portfolio, preparing you for employment as a Software Developer. 🖥️ Technology & Programming Fundamentals -Learn how computers, browsers, networks, and the internet operate -Study algorithms, data structures, number systems, and security essentials -Practice Python scripting, command line basics, and flowchart logic 💻 Web & Front-End Development -Build and style websites with HTML5, CSS3, and Bootstrap -Create interactive applications with JavaScript, jQuery, and React.js -Practice responsive layouts and design best practices 🗄️ Back-End & Database Development -Design and query databases with SQL and SQL Server -Perform CRUD functions and study relational models -Develop back-end systems in Python (Django) and C# (.NET Core) 🧑‍💻 Programming Languages & Tools -Work with seven major programming languages including C#, Python, JavaScript, HTML, CSS, SQL, and more -Use developer tools like Git, GitHub, Visual Studio, and Team Foundation Server -Practice collaborative workflows and version control 🧪 Capstone Projects -Complete two in-depth projects (Python + C#) applying your skills -Build a portfolio using Agile, Scrum, and DevOps practices -Gain debugging, problem-solving, and teamwork experience 🧰 Career Preparation -Learn résumé and cover letter writing -Practice technical interviews and whiteboard coding -Enter the job market prepared for entry-level developer positions 🚀 No previous training required. Remote participation encouraged. Start your career path in software today. 👉 Apply here: https://softwaredevpros.online/

About Kahuna: Kahuna is an enterprise SaaS platform redefining how organizations manage workforce capabilities. We empower leaders in Energy, Field Service, Healthcare, and Manufacturing to align talent with business goals through validated skills intelligence. With our modern Skills Management application, organizations gain visibility, ensure compliance, optimize training ROI, and scale operational excellence. About the Role: We are seeking a data-driven and detail-oriented Product Analyst to join our team. In this role, you will bridge the gap between data and product strategy, turning insights into recommendations that shape our roadmap. You’ll work closely with product managers, engineers, designers, and business stakeholders to evaluate performance, identify opportunities, and drive product improvements. What You’ll be Doing:  Partner with stakeholders to gather, document, and prioritize requirements, ensuring clarity and alignment Create and maintain user stories, acceptance criteria, and product documentation Collaborate with engineers and QA to support testing activities, including defining test scenarios and participating in UAT Act as a bridge between business, design, and engineering teams, ensuring smooth communication in a fast-moving environment Assist in managing requirements and prioritization within the product backlog Participate and contribute to Agile Scrum rituals such as standups, sprint planning, grooming sessions, and sprint demos Communicate findings clearly to both technical and non-technical stakeholders Requirements Ability to learn new systems and technology quickly Adapts to rapidly changing environment and know when to ask for help Expertise in articulating complex or technical concepts to people of different backgrounds High confidence level, ability to take ownership and accountability Experience working in Agile or Scrum environments, collaborating with product owners, developers, and QA Domain knowledge in HR Tech or Operational Skills Competencies We Consider Critical for This Role: Solution focused Collaborative and team-centric Strong written and verbal communication Curiosity Self Starter Benefits Health Care Plan (Medical, Dental & Vision) Retirement Plan (401k, IRA) Life Insurance (Basic, Voluntary & AD&D) Paid Time Off (Vacation, Sick & Public Holidays) Family Leave (Maternity, Paternity) Short Term & Long Term Disability Wellness Resources Stock Option Plan Administrative Details Work Environment: Hybrid Employment Type: Full-Time Work Authorization: Must be authorized to work in the U.S. without restrictions Education: Bachelor’s degree