Tech Support Specialist|General Office Assistant (Studio City)

Exceedio is a managed services provider located in Scotts Valley with a client roster that includes non-profit organizations, community clinics, government agencies, and local businesses. We are a close-knit team that strives to provide our clients with the best service in the industry by managing all system components and advocating for our end-users. Our clients are doing important work both regionally and globally, and we want to make sure that nothing stands in their way. What We Are Looking For We are expanding our support desk and on-site team and want to find people who love talking to customers, are eager to make IT problems disappear, and are fun to work with. We are an inclusive community and encourage applicants of all identities and backgrounds. Recent college graduates are also encouraged to apply. What You Will Do Supporting customers through email, phone and remote access systems Support the customers using those devices both remotely and on-site Monitor systems Maintain knowledge base Stay up to date with industry standards and best practices Qualifications for the Job Incredible customer service and time management skills Excellent troubleshooting skills Experience working on a team Desktop management experience for Windows systems Mobile Device management experience for Android and Apple Experience with O365 and cloud services Physical Demands The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this job, the employee is required to: regularly sit or stand for extended periods of time; regularly use a telephone, keyboard, and monitor; occasionally lift and/or move up to 25 pounds. Compensation Competitive wages based on experience: $41,600.00 to $56,160.00 /year Full medical Child dental 401k with 4% match   How to Apply Please send a resume to resumes@exceedio.com. For more information about our company, please check out our website.

Expertise and Functions Perform all facets of a continuous 24/7 Global Network Operations and Security Center monitoring Execute network, system, and cloud systems monitoring/surveillance, environmental monitoring, incident management and MDA Cybersecurity Support and service maintenance activities to include Change Management coordination during the assigned shift day/time Engage in all aspects of IT incident management and escalation, ensuring that incidents are effectively escalated, managed and resolved with full communication of status, plans, and actions provided to executive management and the Government customer Utilize communication skills, verbal and written, at both technical and senior/Executive management levels Understand Command level Management Speak clearly to diverse cultural audiences, VIPs, and dignitaries Perform as a section trainer and create lesson plans Other duties as assigned Requirements Education/Training:  Bachelor’s Degree in management or other relevant discipline preferred Must have, or obtain within 6 months of hire, a current DoD 8570.01 IAT Level II Certification such as CompTIA Security+ CE Certification or higher    Experience: 2+ years of professional experience in the required task area    Preferred Experience:   Experience in metrics-based IT Operations and Maintenance (O&M) teams Experience with Remedy and SNMP monitoring tools (e.g., Solarwinds, Microfocus NNMi/HPOV, and Systems Center Operations Manager) Experience with ITIL framework and ITIL-based processes, to include continual service improvement, change management, and problem investigation Experience as a Windows/Linux System Administrator supporting a large Enterprise with knowledge of Microsoft Active Directory, Windows 2008/2012, Linux/UNIX Operating Systems, EMC Storage, Symantec NetBackup and SCCM Patch Management solutions Experience as a network engineer, including hands-on experience designing, implementing and managing network components including switches, routers, firewalls, and cryptographic devices Experience with Cyber-defense or information assurance, including experience with DISA mandated security tools to include Assured Compliance Assessment Solution (ACAS), Host Based Security System (HBSS), analyze results and create reports Experience with Network Operations in a network operations center or other 24x7x365 IT Operations environment Knowledge of IT Network Operations and connectivity devices that inter-relate with Public Key Infrastructure authentication and Information Security practices Knowledge of Cybersecurity principles and how to execute system/network security analysis Knowledge of Tier III Information Assurance practices, IT security governance, security administration, project management, logistics, and Cybersecurity compliance requirements Quality Assurance/Quality Control Inspection process knowledge Security: Must be a US citizen Candidate must be in possession of a minimum DoD issued Secret Clearance Physical Requirements: Able to occasionally reach with hands and arms Prolonged periods of computer screen use, while sitting or standing at a desk Adhere to safety protocols when in work areas requiring use of PPE (e.g. eyewear, gloves, masks, hearing protection, steel toed shoes, etc.) Able to safely lift and carry up to 20 pounds at a time Benefits Health Care Plan (Medical, Dental & Vision) Retirement Plan (401k, IRA) Life Insurance (Basic, Voluntary & AD&D) Paid Time Off (Vacation, Sick & Public Holidays) Short Term & Long Term Disability Training & Development Wellness Resources Salary: $75,000 - 97,000 Salary rates for this position are competitive and commensurate with experience and industry standards. We offer a comprehensive benefits package that may include health insurance, paid time off, and retirement savings options.

Nationwide Service Company is adding an electro-mechanical resident tech to their team immediately. The position will be based in the Jefferson City, Missouri area. This is an opportunity for someone with strong mechanical skills and basic electrical knowledge to secure an entry level position with growth opportunities. Initial job will consist of providing preventive maintenance and interim repairs at customer sites primarily in Jefferson City, Missouri area. Our company has an east coast training center where you will be trained on the products you will be servicing. We hire staff based on their skills, adaptability and potential long-term contributions to the company. To be one of the first considered - please reply and attach a resume.

The Client Relations Manager will serve as the primary point of contact and the overall relationship manager for a number of PAC and advocacy technology and website services clients. The Client Relations Manager will oversee all post-sale activities associated with the client and will be responsible for ensuring that client projects are delivered on time and within budget. The Account Manager will also be responsible for managing client expectations, communicating project status information, increasing customer satisfaction, ensuring customer retention, engaging in proactive communication, identifying and pursuing up sell opportunities, and resolving product/business issues experienced by the clients. Responsibilities Serve as the primary point of contact and overall relationship manager for assigned customers. Measure and monitor ongoing customer satisfaction and identify and deliver programs to increase satisfaction when necessary. Provide strategic guidance to customers on the implementation of their PAC and/or advocacy programs. Counsel clients on PAC and/or advocacy best practices for achieving legislative, membership and/or communications goals. Write newsletters, calls to action, or web content for clients as needed. Serve as the project manager for the setup and launch of the client’s PAC and/or advocacy software suite. Train clients on the proper use of the PAC and/or advocacy software to meet their program goals and objectives. Serve as the liaison between the customer and the internal technical teams and translate general business requirements into high level technical specifications. Document custom technical product requirements originating from clients and test those custom features once deployed by the development team. Identify and pursue upsell opportunities. Attend events and conferences as a representative of the company and the department. Salary Range: $60k-$72k per year Requirements BA/BS in political science, communications, business, international affairs or related field. 2-5 years of relevant work experience. Proven track record in the area of customer relationship management. Professional and interpersonal skills required to develop and foster positive relationships. Project management proficiency. Technical proficiency in the areas of web based applications. Basic HTML knowledge. Outstanding communication skills (both verbal and written). Excellent analytical and organizational skills. Strong problem solving skills. Ability to research issues quickly and thoroughly and develop succinct messaging based on research. Ability to work independently and with minimal supervision, as well as a part of a team. Proficiency in Microsoft software suite and tools. General knowledge of the legislative process and interest in politics. Benefits All positions are Full-Time, with competitive compensation, medical benefits, paid vacation, 401k plan and stock options. Casual dress code and a non-corporate atmosphere make this a fun place to work and learn in a team environment. Please visit our website at www.aristotle.com.

If you are a college student looking for a part-time gig in a professional environment and you feel you have a flare for technology; this job might be for you. Computers@Work is an onsite computer support company looking for an entry-level computer support employee to assist our staff in the support of our corporate clients. Please submit a resume for review. Need to pass a criminal background check.

Interlaced is a cloud-focused IT services provider, providing outsourced IT services for innovative businesses across the globe. We specialize in designing, implementing, and supporting cutting edge technology infrastructure that helps our clients scale and achieve their missions.  How are we different from traditional IT companies? We are cloud focused (but we will train you up if you don’t have all the necessary skills yet). We have professional development pathways throughout the organization with accompanying training programs. We work with cutting edge clients in forward thinking industries like tech startups, biotech and digital agencies. We are poised for significant growth in 2025 and beyond, and need you to help us do it! We are a team of hungry, innovative, technology-lovers who are excited to build something amazing together. Requirements Interlaced is looking to hire a full-time IT Support Technician II in the San Francisco Bay Area. This position requires knowledge of common business technologies and experience working in diverse technical environments as well as with various cloud infrastructure components. The candidate we are looking for has a technical skill-set, and stays up to date with the latest technology trends. The ability to quickly incorporate new techniques and processes is a must. The candidate must be personable and have the ability to interact with each level of the client's business, from the front desk to the CEO. The ability to simplify complex technical solutions and convey them to end users is a requisite. This is a full time position working from home to assist end users through remote sessions, via chat, phone and email and occasionally visiting our San Francisco Bay area client offices. The candidate is expected to have a dedicated working environment/home office with stable internet connection. This position is from the hours of 8am - 5pm Pacific Time, Monday through Friday excluding holidays. Below are the tools we work with at Interlaced. Basic knowledge and proficiency in several of these tools are preferred: Meraki Ubiquiti MacOS Windows Desktop OS Microsoft Azure AWS Google Cloud Platform Microsoft 365 Google Workspace Slack OneLogin Okta Jumpcloud  SSO SentinelOne SPF DKIM DMARC DNS Filter Datto / Backupify Comet Backup BackBlaze Zoom Microsoft Teams RingCentral Addigy JumpCloud MDM Kandji Microsoft Intune Mosyle Ideally, this candidate has a minimum of 3+ years working in IT, with a focus on help desk and customer support. This is a full-time position working remotely to assist end users through remote sessions via chat, phone, and email and occasionally visiting our San Francisco Bay area client offices. The candidate is expected to have a dedicated working environment/home office with stable internet connection. Benefits What we offer: Starting salary between $66,000-75,000 DOE annual with quarterly bonuses FMLA Non-Exempt Medical, vision and dental benefits Cell phone and gym reimbursement 16 paid Holidays annually - 6 fixed and 10 flex 2 paid "Give Back" volunteer days annually Paid vacation and sick time 401k matching Fuel reimbursement Peer-to-peer bonus allowance New Macbook Pro, monitor, keyboard and mouse