Browse
···
Log in / Register

IT Help Desk Coordinator

$55,000-60,000/year

Enterfusion

Orlando, FL, USA

Favourites
Share

Description

Take charge of the Help Desk's daily operations! You’ll efficiently triage and direct ticket requests, manage workloads and schedules, maintain service level agreements (SLAs), and directly resolve Tier 1 issues to help the team thrive. As someone who is technically savvy, exceptionally organized, and deeply committed to customer service, you will bring clarity, speed, and a consistently high level of service to our users. Requirements WHAT YOU'LL DO: Own intake & routing: Monitor queues, triage by priority/impact, assign to the right technician, and ensure clear notes and handoffs. Deliver Tier 1 support: Handle common issues (account access/MFA, Outlook & Microsoft 365, Windows/macOS basics, printers/Wi-Fi/VPN, standard app installs) and escalate appropriately. Drive SLA execution: Track statuses, prompt progress, coordinate escalations, and close the loop with users. Coordinate people & time: Build daily schedules, manage OOO coverage, and align resources to volume spikes and planned work. Report & analyze: Build and maintain weekly/monthly dashboards (volume, first-response/resolve, backlog aging, top drivers) and translate insights into clear recommendations. Executive reporting: Prepare and deliver concise, executive-ready briefings on Help Desk performance, emerging risks, user feedback themes, and recommended actions to the VP and President on an agreed cadence (e.g., weekly snapshot; monthly trend review). Partner with leadership: Share insights, coordinate communications during incidents/maintenance, and help roll out process improvements. WHAT YOU NEED: 2–4+ years in Help Desk/IT support, service coordination, or dispatch (MSP experience is a plus, not required). Proven Level 1 capability across common end-user scenarios and sound judgment on when/how to escalate. Excellent written/verbal communication and a strong customer-service mindset; able to create clear executive summaries. Comfortable with ticketing/PSA tools (HaloPSA/ConnectWise/Jira/Zendesk) and remote-support utilities; working knowledge of Windows, Microsoft 365, basic networking/VPN. ITIL/SLAs familiarity; Reporting (Excel/Sheets/BI); experience coordinating on-site visits or after-hours rotations. WORK ENVIRONMENT: This position is based in our downtown Orlando office, offering a collaborative workspace and opportunities for professional growth. JOB TYPE Salary, Full-time, Non-exempt. HOURS The IT Help Desk Coordinator is a non-exempt, salaried position and is expected to work 40 hours per week. Benefits COMPENSATION: Annual salary of $55,000-60,000/year commensurate with experience as well as paid vacation, health insurance plans, retirement program, disability insurance, and life insurance. Benefits Include: ✅ Paid Time Off (PTO) – Accrual begins after 90 days, with increasing PTO over time. ✅ Health Insurance – Enterfusion covers a portion of employee premiums; spouse and dependent coverage available. Two plans through Florida Blue. ✅ Life Insurance – Company-paid coverage for employees. ✅ Short- & Long-Term Disability Insurance – Income protection benefits provided. ✅ SIMPLE IRA – Enterfusion matches employee contributions up to a set percentage. ✅ Continued Learning – Reimbursement for required or beneficial certifications, plus training support. Join Enterfusion and be part of a team that invests in your success! 🚀

Source:  workable View original post

Location
Orlando, FL, USA
Show map

workable

You may also like

Workable
Content Engineer
** Looking for candidates located in the Chicago or San Francisco Region. At Rely Health, we leverage a comprehensive suite of technology tools to ensure every patient receives personalized support throughout their healthcare journey. Our patient care navigators utilize advanced AI-driven solutions, multi-channel communication platforms, and real-time data analytics to provide high-quality, cost-effective, and accessible care to diverse communities across the United States. By combining human empathy with cutting-edge technology, Rely Health ensures comprehensive, efficient, and accessible care navigation for all patients, regardless of their location or circumstances. Our solution not only reduces worry and frustration for patients and their families but also improves overall health outcomes and reduces the total cost of care As a Content Engineer you specialize in Prompt Engineering, No-Code Tooling, and Kibana.  The Content Engineer will play a pivotal role in developing LLM applications, designing prompts and optimize contextual results, and expanding our prompt library to enhance real world use cases. They will develop and refine AI prompts and responses to improve engagement relevance and overall customer experience. The Content Engineer will work closely with cross-functional teams to mange our product roadmap, matching customers’ needs with our product vision. Partner with the product owners and engineering leads to support the end to end vision of the product Collaborate with other content engineers to make decisions around information structure, relationships and strategy Coach other business leads and stakeholders on the values and methods of design thinking to solve user needs and realized business goals while also supporting the product design culture Demonstrate stakeholder management skills, including effectively managing expectations and obtaining agreement on key objectives.   Scale our solutions through component based approaches, leveraging and advancing our design system and refining our delivery process as appropriate.   Support a collaborative, transparent, and high performing team environment by leading with a positive, results oriented attitude that contributes to a culture built on resilience, great communication and mutual respect Use data and experimentation in the design process to deliver intended outcomes Promote open discussions of new ideas, though issues, and contrasting points of view Lead training sessions on GPT & Kibana tools for relevant team members Communicate with engineering on code related roadblocks and following up when deadlines are not met Own and manage the growth of our prompt library, ensuring it meets the evolving needs of our users.   Conduct extensive testing of prompts to evaluate their performance, making data-drive adjustments to enhance accuracy and efficiency.   Manage and refine virtual voice agents to optimize inbound and outbound customer interactions, improving both customer service and sales conversion rates. Utilize Kibana to design and optimize dashboards and visualizations, ensuring they are user-friendly and data-driven Rapidly testing and iterate on GPT prompts and no code tooling to gather user feedback, refine concepts and validate the usability of the product.   Shadow product users and iterate on AI to better fit use cases Advance conversational AI and new functionality to improve our navigation programs Plan and conduct usability testing sessions to gather valuable insights and incorporate user feedback into design iterations Build out GPT prompts across all operational business units Create campaign infrastructure/automation in the PRM Build out new content for new and existing customers across the company Stay up to date with industry trends, best practices and emerging technologies in data visualization and no-code tooling to continually improve our products Requirements Minimum Required Qualifications: Bachelor’s degree in related field (UX/UI design, Interaction Design, HCI, Computer Science) or equivalent experience Proven experience with GPT (or similar AI content generation technologies and Kibana) Strong knowledge of Elasticsearch and its integration with Kibana Ability to communicate complex technical topics clearly and concisely Experience interfacing with customers in a high-capacity and significantly driving the adoption of the product Preferred Qualifications: Experience with other OpenAI products Background in content creation or digital marketing Experience with no-code or low-code platforms is a plus Competencies (Knowledge/Skills/Abilities): Ability to build relationship across the company to effectively design products Strong analytical skills to work evaluate model performance and improve prompt effectiveness Knowledge of data visualization principles and best practices Excellent problem-solving skills and a detail-oriented approach to design Strong communication and teamwork skills, with the ability to collaborate effectively with cross-functional teams.   Ability to scope project timelines and meet appropriate deadlines Creativity, open mindset to drive experimentation and internal R&D Proven ability to translate complex technical concepts into clear, actionable insights for non-technical stakeholders, ensuring that customers can effectively leverage advanced product features. The above statements are intended to describe the general nature and level of the work being performed by people assigned to this job. They are not exhaustive lists of all duties, responsibilities, knowledge, skills, abilities, and working conditions associated with it. Rely Health does not discriminate against any person on the basis of race, creed, color, religion, gender, sexual orientation, gender identity/expression, national origin, disability, age, genetic information (including family medical history), veteran status, marital status, pregnancy or related condition, or any other basis protected by law. Rely Health is committed to complying with all applicable national, state and local laws pertaining to nondiscrimination and equal opportunity. Benefits 401(k) Dental insurance Health insurance Vision insurance Technology reimbursement Paid time off (Vacation, Sick, Holiday) Paid Parental leave Professional development Target Start Date: July 2025 Location: San Francisco Bay Area (In San Francisco Office 2-3 times a week) FLSA Status: Exempt Job Status: Full Time Work Schedule: Monday - Friday with occasional evenings and/or weekends Vehicle Required: No Amount of Travel Required: 5% - Local Area Travel Reports To: Lead, Content Engineer Salary Range: 85,000 to 95,000 DOE
Chicago, IL, USA
$85,000-95,000/year
Craigslist
Data Annotation Contractor: Wire Tagging + QA for Field AI (Financial District)
We’re Treeswift (treeswift.com), an NYC-based startup building AI-powered systems for utility fieldwork. Treeswift is revolutionizing decision-making for critical energy infrastructure in the face of rising threats like severe storms and wildfires. In the U.S. alone, hundreds of thousands of miles of transmission lines and millions of miles of distribution lines need to be carefully monitored and maintained to reduce hazards. The largest of these hazards is interaction with vegetation that can cause outages or fires. With the rapid growth of renewable energy this infrastructure footprint is expected to more than double in the coming years creating more assets to defend than ever before. Treeswift’s mission is to deliver scalable technology to manage large-scale distributed infrastructure, starting with managing the risks posed by vegetation to power lines and extending to asset management, construction planning, and disaster recovery. We deliver transformative impact to our customers by innovating across the technical stack. LiDAR and imagery data is collected by sensor packs mounted on backpacks and vehicles that seamlessly integrate into customer operations. We then deploy AI to transform raw data into actionable analytics delivered to decision-makers in our software platform. After just a year and a half since our first utility pilot we are working with three of the five largest utilities in the United States and rapidly expanding our footprint across new customers and use cases. We’re hiring detail-oriented contractors to help us annotate and QA our data. You’ll be reviewing LiDAR and image datasets, flagging errors, tagging wires, and helping us ensure data quality for utility customers. The work: • Annotate 3D wire spans using internal tools (no prior experience needed) • Identify and report distortions, doubling, or classification errors in point cloud data • Collaborate in Slack with a tight-knit team of engineers, QA leads, and field techs • Follow project priorities (you’ll be working on real deliverables for utilities across the country) What we’re looking for: • Sharp eyes and comfort working solo on focused, repetitive tasks • Strong attention to visual detail, like noticing if a wire is bending unnaturally or disappearing • Familiarity with Google Sheets / Airtable is a plus • You’re dependable and can follow through on deadlines with minimal oversight • No technical background required; training provided Details: • $25/hour • In person at our Financial District office 5 days / week. 40 hrs/week preferred. • Paid bi-weekly Work is project-based, with steady flow through the rest of the year If you’re curious, dependable, and ready to work with your hands, email us with: • Your name and contact info • Subject line: Data Annotation Contractor - [Your Name] • A sentence or two about your attention to detail (past roles, side projects, or hobbies welcome) It's okay if this is your first experience! • When you can start and your preferred schedule
260 Broadway, New York, NY 10007, USA
$25/hour
Workable
Linux System Administrator, Senior
Resource Management Concepts, Inc. (RMC) is dedicated to delivering innovative management and technology solutions to both government and commercial clients, focusing on the protection and preservation of people and the environment across the United States. Position: Senior Linux Administrator Location: Hybrid (Crane, IN) RMC is seeking an experienced Senior Linux System Administrator to support and manage critical server infrastructure for a government client in Crane, Indiana. This essential hybrid role is responsible for the comprehensive administration, maintenance, and troubleshooting of enterprise Linux-based IT systems. The position emphasizes expertise in virtualization, networking, and integration while supporting individual and team initiatives to ensure reliable and secure operations. Key Responsibilities Administer, configure, and troubleshoot Red Hat Enterprise Linux (RHEL) 8+ environments. Manage and maintain databases including Microsoft SQL, PostgreSQL, and SQLite. Oversee and maintain Splunk systems deployed on Red Hat platforms. Support Kubernetes (K3s) clusters in both production and testing settings. Administer and optimize vulnerability management tools such as Tenable.sc, Nessus, or ACAS. Provide virtualization support for VMware and Nutanix AOS/AHV. Ensure consistent and reliable LAN/WAN network performance. Diagnose and resolve hardware, software, and infrastructure issues. Enforce DISA STIG and RMF cybersecurity compliance. Monitor system health, maintain logs, and produce operational reports. Collaborate efficiently both independently and as a member of cross-functional technical teams to meet project goals. Requirements High School Diploma/GED is required. A Bachelor’s degree in an Information Technology field is preferred. Minimum of 5 years’ experience in Linux system administration, ideally with Red Hat. Proficiency in SQL Server Management Studio, Microsoft SQL, PostgreSQL, and SQLite databases. Demonstrated experience managing virtualized and physical networking environments. Practical experience with Tenable.sc, Nessus, or other vulnerability assessment tools. Strong background in VMware and Nutanix environments. Familiarity with Kubernetes (K3s) and container orchestration. Advanced troubleshooting skills across hardware, software, and network layers. Excellent written and verbal communication skills. An Active DoD Secret clearance is required to start. Must have DoD 8570/DoN 5239 IAT Level II certification (Security + CE). Preferred Qualifications Proficiency in Bash and PowerShell scripting. Understanding of DISA STIG and the Risk Management Framework (RMF). A collaborative mindset and initiative to further secure and innovate enterprise Linux environments. Benefits At RMC, we're committed to your career growth! RMC differentiates itself from other firms through its investment in our employees. We invest our resources to train, certify, educate, and build our employees. RMC can offer you a great place to work with a small company feel and give you the experience, tuition assistance, and certifications that will take your career to the next level. This also includes a competitive paid vacation package with 11 paid federal holidays. Additionally, we also offer high-quality, low-deductible healthcare plans, pet insurance, and a competitive 401K package. Salary at RMC is determined by various factors, including but not limited to location, a candidate's specific combination of education, knowledge, skills, competencies, and experience, as well as contract-specific requirements. The current salary range for this position will be $80,000 to $110,000 (annually). #LI-LL1 #IND123
Crane, IN 47522, USA
$80,000-110,000/year
Workable
Network Administrator with COMSEC Experience
Saalex Solutions is seeking a Network Administrator with COMSEC Experience in Ridgecrest, CA. Saalex Solutions, a division of Saalex Corp., is an Engineering and Information Technology Services company with a focus on Test Range Operations and Management, Engineering and Logistics Services, Data Analytics and Business Intelligence Services and Information Technology Services. Founded in 1999 by Travis Mack, Saalex Solutions is a Service Disabled Veteran-Owned and Operated business with prime and subcontract expertise serving the Navy, Army, Air Force, NASA, corporate clients, and local governments. We employ a workforce of over 900 at military and NASA installations nationwide and have offices in Washington DC, Lexington Park, MD, Camarillo CA, Rockledge FL, Newport RI, Ridgecrest CA, Corona CA and Keyport WA. Saalex offers competitive compensation, career development, flexible work schedules and excellent benefits. Position Type: Full-Time Salary: $90K-$115K (depending on experience) Work Location: Onsite. Essential Functions: We are seeking a skilled Network Engineer with COMSEC (Communications Security) experience to support a mission-critical DoD program. The ideal candidate will have a strong background in network infrastructure, secure communications, and cryptographic key management, with a deep understanding of DoD COMSEC policies and procedures. Network Engineering Design, implement, and maintain secure LAN/WAN architectures. Configure and troubleshoot routers, switches, firewalls, and VPNs. Monitor network performance and ensure high availability and reliability. Maintain network documentation, diagrams, and configuration baselines. COMSEC Operations Manage and safeguard cryptographic keying material using EKMS/KMI systems. Operate and maintain COMSEC equipment (e.g., TACLANE, KG-175, STE). Ensure compliance with NSA and DoD COMSEC policies (e.g., CNSSI 4001, DoDI 8523.01). Conduct periodic COMSEC audits, inventories, and incident reporting. Security & Compliance Implement network security controls in accordance with RMF and STIGs. Collaborate with cybersecurity teams to address vulnerabilities and threats. Support accreditation and certification efforts for classified networks. Other duties as assigned or required. Requirements 5+ years of experience in network engineering. 2+ years of hands-on COMSEC experience. Familiarity with Cisco, Juniper, or similar network platforms. Experience with EKMS/KMI, TACLANE, and other COMSEC devices. Strong understanding of DoD cybersecurity and COMSEC regulations. CompTIA Security+ or CCNA certification required. COMSEC Custodian Certification or equivalent training. Security Clearance: Active Top Secret clearance required. Requirements to obtain a clearance include US Citizenship, security investigation, etc. Benefits Health Care Plan (Medical, Dental & Vision) Retirement Plan (401k, IRA) Life Insurance (Basic, Voluntary & AD&D) Paid Time Off (Vacation, Sick & Public Holidays) Short Term & Long Term Disability Training & Development Wellness Resources Stock Option Plan
Ridgecrest, CA 93555, USA
$90,000-115,000/year
Cookie
Cookie Settings
Our Apps
Download
Download on the
APP Store
Download
Get it on
Google Play
© 2025 Servanan International Pte. Ltd.