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POSITION SUMMARY: Reporting to the Director of Enrollment and Student CRM Systems, the Systems Administration and User Support Specialist play a key role in advancing the effective use and ongoing evolution of the University's Technolutions Slate CRM platform across multiple databases. The specialist serves as both a frontline resource and a subject matter expert for Slate users across campus, guiding adoption through training, documentation, and collaborative problem-solving. In addition to supporting end users, the specialist develops and maintains core CRM functionality (including forms, events, and communication tools), contributes to the design and enhancement of data structures, workflows, applications, portals, integrations, and related components, and ensures data integrity through auditing and resolution efforts. The specialist also partners on cross-functional projects to optimize CRM capabilities for institutional goals, manages testing and quality assurance processes, and oversees team and project productivity practices to support effective collaboration and alignment across university priorities. JOB DUTIES/RESPONSIBILITIES: System Configuration, Development, and Customization (40%) Develop communication campaigns, forms, and events/templates in support of core processes and workflows for units across campus. Support and monitor constituency usage of communication, form, and event tools. Customize the CRM configuration in Slate to meet the unique needs of different offices/departments. Assist in development of Slate data structures, workflows, applications, automations, portals, and related infrastructure to support operational requirements and streamline processes for offices across campus. Build and configure application and form processes in Slate (including infrastructure for supporting materials, recommendations/references, checklists, and other processing needs). Build complex, multi-stage workflows to streamline and automate business processes; assist in implementation of appropriate permission settings and access controls, ensuring data security and maintaining compliance. Create and maintain portals for student, staff, and faculty end users, providing secure and personalized access to relevant information, forms, and applications. Stay up to date with industry best practices and technological advancements, exploring opportunities to leverage new features and functionalities of the Slate system. User Training and Support (30%) Create and maintain comprehensive documentation of system configurations, workflows, and user guides to facilitate knowledge sharing and support users. Develop and deliver training programs and materials to educate users on optimized system usage, new features, and best practices. Develop and implement innovative solutions for managing, maintaining, and sharing documentation, training, and instruction materials; conceptualize, design, and/or develop tools and applications to provide robust and user-friendly support resources. Troubleshoot and diagnose user-reported problems, identify and implement solutions, and triage problems to other ESCRMS process owners or Technolutions support as necessary; guide power users in understanding and troubleshooting problems independently. Develop and manage user assistance processes and tools, ensuring rapid and optimal resolution of requests for assistance while optimizing ESCRMS team bandwidth; manage productivity tools (e.g. Airtable, Slack) for use by Slate constituents across campus. Serve as a subject matter expert in Slate administration; develop, train, and guide Slate users across campus; support individual offices in their day-to-day adoption of Slate functionality. System Administration and Maintenance (20%) Develop tools and practices for auditing data in Slate to maintain data integrity. Develop tools for monitoring user adherence to system requirements and best practices, and for automating alert and mitigation notifications. Investigate and resolve system issues, including errors for imports/exports and integrations between systems, and data discrepancies. Assist Slate users with matching and duplication issues in data imports. Assist in design and implementation of system integrations, developing import/export processes in Slate and ensuring seamless and secure data flow between Slate and other applications. ESCRMS Team Management and Process/Tool Development (10%) Continuously evaluate existing team processes and identify areas for improvement. Develop and implement innovative solutions to enhance team productivity and efficiency; manage team productivity tools and practices (e.g. Airtable, Slack). Conceptualize, design, and build tools and applications to support the team's operations; utilize technical skills to create solutions that optimize team performance and decision-making processes; stay up to date with technological advancements and suggest relevant tools to enhance team collaboration. Prepare requests for operating budget; reconcile expenditures, process financial transactions and audit monthly budget reports. CONTACTS: Frequent interaction with Slate users, program managers, and stakeholders across campus. Occasional collaboration with Enterprise Applications (IS), campus data stewards, VP for Enrollment Management, VP for Planning and Policy, University Communications, and Technolutions staff. Occasional contact with vendors providing consulting or development services. WORKING CONDITIONS/PHYSICAL EFFORT: Majority of work is completed at two-monitor workstation and requires one to work from computer full-time. Remote work may be considered. QUALIFICATIONS: Knowledge, skills & ability: Advanced knowledge of relational database (CRM) configuration and management. Strong analytical, research, critical thinking, and creative problem-solving skills, including the ability to identify, analyze, and resolve complex problems. Strong attention to detail and demonstrated ability to audit data, map processes, and organize/synthesize information from disparate sources. Demonstrated ability to balance multiple projects and tasks and to adapt in a fast-paced, ever-changing environment. Demonstrated ability to learn new systems, procedures, and processes quickly and independently. Excellent interpersonal and communication skills, and the ability to build and maintain strong relationships with Slate users and teams across campus. Demonstrated ability to create system/process documentation, develop training materials/plans, and train users. Proficiency in Microsoft suite of products. Knowledge of student information systems (SIS) preferred. Thorough understanding of FERPA and compliance; demonstrated ability to handle highly confidential information. EDUCATION & EXPERIENCE: Bachelor's degree required. Prior higher education experience preferred. 3-5 years of experience working in CRM/relational database systems required. Experience in reporting, UX/UI design, and/or web development preferred. WORK HOURS: Full-time; Non-exempt Monday-Friday 8:30AM-5:00pm PAY STRUCTURE: Pay Grade 6 (Hiring range $47,154 to $62,483 annually)

Enterfusion is seeking an enthusiastic IT Help Desk Technician to join our growing team! As an IT Help Desk Technician, you will serve as the initial point of contact for clients facing technical difficulties. Your role will be essential in delivering prompt and effective troubleshooting assistance, ensuring client satisfaction, and promoting a productive technical atmosphere. Your practical technical skills and problem-solving expertise will be vital in helping us sustain seamless operations across the organization. A successful Help Desk Technician will have the capability to troubleshoot both software and hardware issues, possess extensive knowledge of computer software and hardware, and demonstrate outstanding customer service abilities. As the first point of contact for customers, the Help Desk Technician must be adept at accurately prioritizing tickets. This role is situated in a dynamic work environment that offers employees the chance to tackle challenges and gain experience with new and evolving technologies. Requirements KEY RESPONSIBILITIES: Provide technical support via phone, email, and in-person. Troubleshoot hardware/software issues for desktops, laptops, and mobile devices. Assist in setting up new employee workstations and documenting solutions in the ticketing system. Escalate complex issues to senior IT staff. Help with software upgrades, maintain IT equipment inventory, and assist in procurement. Participate in IT projects to enhance operational efficiency and prioritize service tickets. Configure computers, software, and networks; upgrade hardware and remove viruses. Ensure proper backups to prevent data loss and troubleshoot various IT problems. Administer servers, desktop computers, printers, network devices, and perform software deployments. Recommend hardware devices to the sales team and perform other duties as assigned. QUALIFICATIONS: 2+ years of desktop support and remote troubleshooting. Strong technical knowledge of computer systems, mobile devices, and tech products. Familiarity with Windows and macOS, and common software applications. Exceptional teamwork, communication, and customer service skills. Efficient troubleshooting and problem resolution abilities. IT certifications (e.g., CompTIA A+) are desirable. Working knowledge of Microsoft Office tools. Excellent written and verbal communication. High attention to detail and phone etiquette. Experience supporting at least one of the following: AWS cloud services (S3, EC2, VPC) or Microsoft Azure. Windows 2012 Server or newer Active Directory. Troubleshooting enterprise network equipment. VoIP technologies (Asterisk, Switchvox, Cisco Unified Communications). Ubiquiti or Cisco Wi-Fi troubleshooting. Microsoft O365 management and migrations. Windows 10 or 11 Desktop OS support. WORK ENVIRONMENT: This position is based in our downtown Orlando office, offering a collaborative workspace and opportunities for professional growth. TRAVEL: The position is based in downtown Orlando and may require some planned travel around Florida and other states which would total up to 25% of workdays. JOB TYPE: Salary, Full-time, Non-exempt HOURS: The Help Desk Technician is a non-exempt, salaried position which is expected to work 40 hours per week. JOIN OUR TEAM! If you are looking to establish your career in IT and become part of a vibrant team dedicated to providing high-quality technical support, apply today to become a valuable member of Enterfusion! Benefits COMPENSATION: Annual salary of $48,000-65,000/year commensurate with experience as well as paid vacation, health insurance plans, retirement program, disability insurance, and life insurance. Benefits Include: ✅ Paid Time Off (PTO) – Accrual begins after 90 days, with increasing PTO over time. ✅ Health Insurance – Enterfusion covers a portion of employee premiums; spouse and dependent coverage available. Two plans through Florida Blue. ✅ Life Insurance – Company-paid coverage for employees. ✅ Short- & Long-Term Disability Insurance – Income protection benefits provided. ✅ SIMPLE IRA – Enterfusion matches employee contributions up to a set percentage. ✅ Continued Learning – Reimbursement for required or beneficial certifications, plus training support. Join Enterfusion and be part of a team that invests in your success! 🚀

Chief Architect is an established software company that develops Architectural Home Design Software to create dream homes. The Company is in a high growth mode with fun, creative products and exceptional benefits located in beautiful Coeur d'Alene, Idaho. We are looking for energetic and motivated professionals who want to make a difference in the Company they work for and add value to their lives. For additional information, please visit our web sites at chiefarchitect.com and HomeDesignerSoftware.com Position: Tech Analyst - As a Tech Analyst you will be part of a small, close-knit team focused on giving exceptional service to our customers and providing our developers with quality feedback and suggestions. You will be troubleshooting software installation and graphical issues as well as analyzing interactions, behaviors, and anomalies within complex 3D house models. Reporting any issues found to our development and testing teams and assisting customers with finding the right resources and best practices for creating their ideal 3D model. Each customer interaction is logged in our database to assist in determining which features we should add to our software and to identify trending problems. Qualifications: A desire to investigate problems and find solutions. Excellent written and verbal communication skills. Bachelor’s degree in a technology related field or equivalent experience. Knowledge of CAD, home design, residential building, or interior design a plus. Company Benefits Include: Matching 401k Profit Sharing Bonuses Medical Dental Paid Personal Time Off Holidays Life Insurance When applying for a position, please place the specific job title in your subject line. Please send your resume and cover letter to jobs{@}chiefarchitect.com. Other Entry Level Positions: Software Engineer / Tech Support / Sales & Marketing

Company: Cott Systems Type: Full-time Reporting to: Director of Client Success At Cott Systems, our customers rely on us to keep their technology running smoothly. We're looking for a Desktop Support Engineer who thrives on solving problems, working with hardware and peripherals, and digging into entry-level system administration tasks like SQL database queries. If you're energized by hands-on tech work and want to make a tangible difference every day, this might be the perfect role for you. Key Responsibilities: Serve as the primary technical support contact for our on-premises (locally installed) customers. Troubleshoot, configure, and manage hardware including servers, workstations, scanners, printers, and peripherals. Install and support Windows-based systems (both desktop and server), including OS, drivers, and Cott application environments. Perform basic system admin functions: running SQL Server 2019 queries, updating database tables, and assisting with patching and backup validation. Lead remote or onsite installation planning and support engagements for new customer hardware. Work cross-functionally with internal teams and customers to ensure technology environments are healthy, stable, and aligned with application needs. Track and escalate complex issues as needed, always ensuring responsive and professional communication. Requirements Associate degree in IT or related field, or equivalent experience supporting Windows-based hardware/software environments. Strong hands-on experience troubleshooting desktop and peripheral hardware. Familiarity with Windows 10/11 and Windows Server environments (2012 through 2019). Working knowledge of SQL Server Management Studio (SSMS), including basic queries and table updates. Comfortable navigating Active Directory, DNS, and basic Windows network configurations. Experience with IIS, backup/restore utilities, or virtualization (Hyper-V, VMware, Citrix) is a plus. Excellent problem-solving and customer communication skills. Ability to work independently, prioritize tasks, and manage multiple projects simultaneously. Willingness to occasionally travel for onsite customer installations or escalated support needs. Benefits Why Cott Systems? We're an established software and services company focused on supporting local governments across the U.S. You'll be part of a collaborative team that values technical curiosity, service excellence, and the satisfaction of a job well done. We offer: Flexible time off and paid holidays 401K with company match Comprehensive medical, dental, and vision insurance (including HRA option with company contribution) Company-paid life, AD&D, short-term, and long-term disability insurance For more information about Cott Systems, please visit our website We thank all applicants for their interest; however, only those candidates selected for an interview will be contacted.   #ValsoftG1

We are seeking an experienced Network Operations Center (NOC) Technician with proven leadership abilities and strong technical expertise. The ideal candidate will lead a team of 5, manage support operations, and ensure system reliability across a variety of platforms and tools. Responsibilities Lead and mentor a team of 5 NOC technicians, ensuring effective workflow and issue resolution. Manage, track, and resolve incidents through a ticketing system. Administer and support Office 365 and Active Directory environments. Configure and maintain MFA and MDM solutions. Support and manage cloud platforms, including Amazon Web Services (AWS) and Microsoft Azure (Entra). Implement and monitor EDR (Endpoint Detection and Response) solutions. Create, maintain, and update technical documentation, processes, and knowledge base articles. Communicate effectively with team members, leadership, and stakeholders through clear written and verbal communication. Qualifications Prior experience as a NOC Technician or similar technical operations role. Strong background in Office 365 administration and Active Directory. Hands-on experience with MFA, MDM, AWS, Azure Entra, and EDR software. Demonstrated leadership skills in managing a small technical team. Excellent documentation, writing, and communication skills.

We are assisting an on-demand, autonomous ride-hailing company in hiring a Client Services Technicianto provide IT support to end-users. In this role, you will be responsible for fielding all incoming support requests, prioritizing/assigning them to the appropriate party, and ensuring that requests are addressed in a timely manner. We're looking for someone who has 1+ years of experience in a similar IT support role, including strong problem-solving skills, excellent written communication skills, and demonstrated time management skills. RATE: $40 to $45 per hour LENGTH: 6 months to 1 year with a high possibility of extension As a Client Services Technician, you'll: Provide onsite support 5 days per week. Manage Tier 1 support requests via emails, Slack, and Jira/ServiceNow service desk tickets. Manage, work, and track tickets in ticketing systems. Manage escalations to other IT staff. Identify and report support trends. Create, manage, and troubleshoot accounts and access via Active Directory. Requirements 1-3 years of experience in a similar IT Support role Analytical and problem-solving skills to troubleshoot and diagnose issues Demonstrated written communication skills to create useful support logs Time management skills to provide updates and fixes within a promised time frame Multitasking skills to assist multiple employees at once Observational skills to recognize warning signs that indicate potential problems Customer service skills to interact professionally and positively with employees and coworkers High-level knowledge of commonly used software, hardware, and applications Benefits Pre-tax commuter benefits Employer-subsidized healthcare benefits Flexible Spending Account for healthcare costs All costs covered for short- and long-term disability and life insurance 401k package Commitment: This is a full-time, ongoing contract position, open to candidates local to the Las Vegas area. contract position, open to candidates local to the Las Vegas area.