Client Relations Manager

**This is a hybrid role that will require regular presence on-site at the client location around Cambridge, MA. **This position is not eligible for relocation assistance** The Informatics Delivery Manager (DM) is primarily accountable for fulfilling all contractual obligations for Zifo related to our customer engagements. This role is the realization of the ‘one hand to shake’ concept that would allow both the customers as well as the internal Zifo stakeholders to work with one primary point of contact for all the servicing needs for the specific engagement. The DM will provide strategic and technical leadership, as well as the consulting and program / project management skills required to analyze customer needs and opportunities to ensure Zifo successfully delivers a solution meeting the customer's objectives and goals. Requirements Responsibilities Overall accountability for the successful delivery of all projects and Zifo services in the engagement and ensure all service delivery contractual obligations are met Govern Project Health by using metrics-based health checks, perform Corrective and Preventive actions for any deviations, do follow-ups and follow throughs Chair Engagement Steering committee and other operational meetings including senior leadership from the customer and Zifo. Track action items, monitor and report their progress periodically Conceive and implement engagement improvement plans from service delivery improvement/optimization perspective Devise and implement continuous improvement plans, ensuring there are mutual gains for both the customer and Zifo Oversee engagement operations such as staffing, invoicing compliance, contract renewals, managing resource movements Customer Relationship Management – establish and nurture customer relationship across all levels with the objective of improving overall customer maturity across all customer segments that are serviced CSAT assessment and management by implementing focused improvement plans Contribute to Business Development – Perform Account Mining, Support RFP/Pursuits People Management – Provide performance feedback on Zifo resources to the line managers Provide strategic project and program management consultative guidance to customers by proactively identifying business and/or technical challenges or opportunities for improvements Bring in though leadership to the customer engagements by offering proactive insights into industrial trends Manage, motivate, and mentor cross-functional and enterprise project teams across the globe Ensure seamless experience for the customers while dealing with the various Zifo services teams across geographies Resolve any conflicts between the Zifo service lines keeping the customer interests as the priority Function as the first point of escalation from Zifo and provide timely and effective resolution in addition to doing a retrospective to address the root causes Required Skills R&D Informatics Skills Prior experience in Pharmaceutical or Biotech Research and Development industry Understanding of Drug Discovery & Development processes An Independent, Self-Motivated & Results driven mentality Willingness & ability to acquire quickly new Technical Skills & Business Principles Ability to actively contribute to business development efforts via strategic discussions with account executives and proactive discussions with client stakeholders Working experience with Productivity tools such as VISIO, Excel, PowerPoint, Word, Microsoft Project Analytical mindset and ability to thrive in ambiguities Outstanding communication skills both written and verbal Experience is making impactful presentations to D+ and C-Suite audiences Program Management skills Managing a portfolio of projects Coordinating strategic road mapping Resource & Effort Planning Project Planning & Scheduling Scope & Time Management Vendor Management Risk Assessment Cost/Benefit Analysis Qualifications: Bachelor’s/Master’s degree or equivalent in Management or Life Sciences or IT field is mandatory Minimum 10 years of experience as a Business Technology Consultant/Project Manager Minimum 8 years of experience working with Customer/Client focused delivery model & Global solution deployment, preferably in the pharmaceutical /Life sciences industry Active PMP / PgMP/Prince2 Certification Experienced in managing large customer engagements ($5M+ revenue / 50+ global team) that have multiple services being offered by the provider organization Expert in Project Management, SDLC types, people management Familiar with the global delivery model and have experience working with multidisciplinary teams located across varies geographies Consultative capabilities to convert business problems to opportunities Flexible in handling tactical issues as well as possess ability to think strategically Expert in crisis/problem management and willingness to get hands on to expedite problem resolution Function as a coach to the teams to improve collaboration and outcomes Possessing innovative mindset and have an eye for continuous improvement Experienced in managing large & concurrent projects/programs A successful Zifo-ite is Independent, Self-Motivated & Results driven Willing & able to quickly acquire new Technical Skills & Business Principles A critical thinker who possesses logical reasoning  Curious and always looking for creative solutions to complex problems Benefits CURIOSITY DRIVEN, SCIENCE FOCUSED, EMPLOYEE BUILT. Our culture is unlike any other, one where we debate, challenge ourselves, and interact with all alike. We are a curious bunch, characterized by our passion to learn and spirit of teamwork. Zifo is a global R&D solutions provider focused on the industries of Pharma, Biotech, Manufacturing QC, Medical Devices, specialty chemicals and other research-based organizations. Our team’s knowledge of science and expertise in technology help Zifo better serve our customers around the globe, including 7 of the Top 10 Biopharma companies. We look for Science – Biotechnology, Pharmaceutical Technology, Biomedical Engineering, Microbiology etc. We possess scientific and technical knowledge and bear professional and personal goals. While we have a “no doors” policy to promote free access within, we do have a tough door to walk in. We search with a two-point agenda – technical competency and cultural adaptability. We offer a competitive compensation package including accrued vacation, medical, dental, vision, 401k with company matching, life insurance, and flexible spending accounts. If you share these sentiments and are prepared for the atypical, then Zifo is your calling! Zifo is an equal opportunity employer, and we value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

The Tech Academy delivers cost-effective and self-paced online coding boot camps that are tailored for beginners with no prior technical or coding knowledge. Our certification programs thoroughly cover in-demand skills for the tech industry, are endorsed by stellar online reviews and designed to fit around your personal schedule to prepare you for your tech career with a well-rounded tool kit. We have been offering thorough, budget-friendly, flexible, and trusted coding boot camps for over a decade. Founded in 2014, The Tech Academy specializes in certifying students in a wide range of technical specialties, including: AI, coding, cybersecurity, data science, app development, design, web development, and more. After your coding boot camp, our job placement specialists will provide you with career guidance. Our team has successfully placed over 1,000 graduates in technical positions, with most making an average of more than $30/hour in their first job after graduation. Here is an overview of The Tech Academy's certification programs: 1. FLEXIBLE SCHEDULING & SELF-PACED TRAINING 2. BEGINNER-FRIENDLY COURSES 3. WELL-ROUNDED & THOROUGH TRAINING 4. AFFORDABLE & BUDGET-FRIENDLY TUITION 5. OVER 1,000 5-STAR REVIEWS ONLINE 6. JOB PLACEMENT TRAINING & ASSISTANCE The Tech Academy’s online certification programs start at $5,980, with multiple tuition financing options available. Start your journey into the technology industry today with one of our award-winning online coding boot camps! Find out more here by contacting us here: https://thetechacademy.us Your dream job in tech is just a Tech Academy boot camp away!

Modern Construction Services specializes in the renovation and commercial construction of warehouses, distribution centers, retail, business offices, restaurant, and healthcare related properties. As a Commercial Construction Estimator, your role is critical in shaping the financial foundation of our projects. You’ll be responsible for preparing accurate and competitive cost estimates for commercial construction jobs, ensuring that we maintain profitability while delivering high-quality work. This position requires a strong understanding of construction drawings, materials, labor costs, and subcontractor coordination. Salary range: $75,000 to $110,000.  This salary range reflects a scale from a competent early-career estimator to a highly experienced, leadership-level estimator who adds strategic value to the organization. Responsibilities: Review architectural and engineering plans to develop detailed cost estimates. Perform quantity take-offs across all CSI divisions. Analyze subcontractor bids and vendor pricing to ensure scope alignment and cost efficiency. Collaborate with project managers and field teams to align estimates with actual site conditions and execution plans. Participate in pre-bid walkthroughs and site evaluations as needed. Assist in preparing budgets, bid packages, and change order pricing. Maintain and update cost databases and historical pricing records. Identify opportunities for value engineering and cost savings. Support procurement efforts by recommending vendors and subcontractors based on estimate data. Ability to work independently and manage multiple estimates simultaneously. Clear and professional communication with internal teams and external partners. Requirements Minimum of 2 years recent experience in commercial construction estimating. Proficiency in reading and interpreting construction documents across multiple trades. Familiarity with estimating software (e.g., Bluebeam, ProEst, PlanSwift, or similar). Experience with Procore or other project management platforms. OSHA 30, LEED, and PMP certifications are a plus. Strong Excel skills and comfort working with data and formulas. Bachelor’s degree in Construction Management or related field preferred. Benefits Annual profit sharing. Medical, vision, and dental. Flexible Spending Account (FSA), Health Saving Account (HSA). Employer-paid Basic Term Life Insurance, Short- and Long-term disability insurance. Voluntary supplemental life insurance. 401(k).

PART-TIME: to be considered, please submit your coverletter and resume. This is an entry-level position with career advancement opportunity in the exciting field of Audiology. We will train and develop the skills for the right candidate in medical assisting, practice administration, and the audiology technician role. No experience in the medical, dental, optometry or audiology field required. PRIMARY JOB FUNCTIONS: *Open/close the office. *Answer incoming calls and guide patients to the appropriate care. *Scheduling and confirming next-day appointments. *Maintain patient files, insurance information, payments received. *Greets and assists/directs clients who come to the practice. *Prepares, pulls and patient charts on a daily basis. *HIPAA compliant records archiving/filing. JOB SKILLS, KNOWLEDGE AND SKILLS: *Experience Audiology / Hearing Aids not required but preferred. HOURS OF OPERATION: Monday - Friday 9:00am-5:00pm. No evenings or weekends. Pay is hourly, paid holidays, sick days and vacation. Participation in company-funded retirement savings plan and profit-sharing.

Modern Construction Services specializes in the renovation and commercial construction of warehouses, distribution centers, retail, business offices, restaurant, and healthcare related properties. We’re looking for a Traveling Construction Superintendent to join our team and take charge of projects across the U.S. In this role, you’ll partner closely with Project Managers to lead commercial construction projects, ensuring they’re delivered on time, on budget, and up to spec. You’ll be the boots on the ground, providing leadership, solving problems, and getting your hands dirty when needed. This role involves significant travel to various site locations within the United States. $75,000 - 120,000 annual salary, depending upon experience. This salary range reflects a scale from a competent early-career superintendent to a highly experienced, leadership-level superintendent who adds strategic value to the organization. In addition to the base salary, the position offers a quarterly bonus incentive program and annual profit sharing. This position can be filled as direct hire (W2) or as contract (1099). The ideal candidate will be an individual who thrives in dynamic environments and enjoys seeing projects come to life across the country. Responsibilities: Organize daily activities based on priorities and plans, making necessary adjustments in response to weather changes, supply arrivals, and personnel shifts. Oversee the on-site construction team, tackle any challenges that arise, and offer hands-on support and expertise to keep the project on schedule. Swiftly and amicably resolve any conflicts or miscommunications that may occur on-site. Uphold and promote high-quality standards throughout the project. Actively identify any discrepancies in construction progress and communicate these to the project team, collaborating for a timely resolution. Facilitate daily safety meetings, stressing the importance of safe tool, machinery, and equipment usage, which includes providing training on safety gear, helmets, and compliant work practices as per OSHA standards and company policies. Keep a daily log of activities on the job site and submit it regularly. Recognize work areas that fall outside the scope of subcontracts and assist the Project Manager in generating accurate change orders. Foster and maintain strong relationships with subcontractors and contractors alike. Monitor subcontractor compliance with agreed scopes of work, issuing notices of non-compliance when necessary. Ensure the job site is kept clean and organized at all times. Identify and complete any punch list items efficiently. Engage in and assist with hands-on construction tasks utilizing industry standards and tools. Requirements In-depth understanding of the construction process, safety protocols, and industry best practices related to job sites. Practical experience across various trades, including but not limited to drywall installation, carpentry, and painting. Proven ability to work autonomously with minimal supervision. Ability to interpret and build according to drawings, specifications, and other documents across multiple construction divisions. Understanding of the full project lifecycle, including estimating project costs, preparing competitive bids, and managing procurement processes to ensure timely and cost-effective delivery of materials and subcontractor services. Regular use of project management software is essential, including programs like Procore, Bluebeam, JobTread, MS Outlook, SharePoint, Excel, and Word. Exceptional written and verbal communication skills complemented by strong interpersonal abilities. Fluency in English (both written and spoken) is required; bilingual proficiency in Spanish is an added advantage. A minimum of 5 years of experience in the commercial construction sector is necessary. At least 3 years of experience as a construction foreman is required. Experience of 2+ years with Procore is highly preferred. Live-site experience is strongly desirable. OSHA 30 Certification is strongly preferred. Having First Aid and CPR Certification is strongly preferred. Education: High School Diploma Required. Diploma or Certificate in a trade preferred. Physical Demands: Must possess the physical mobility to work in field and office settings and use standard office equipment, including a computer, cell phone, and tablet; and to operate a motor vehicle and travel to various job and meeting sites. Benefits Quarterly bonus incentive plan, contingent upon meeting a quarterly performance goal. Annual profit sharing. Use of a company vehicle for work-related travel or mileage reimbursement for personal vehicle use. Per Diem and lodging provided during extensive travel. Annual profit sharing. Medical, vision, and dental. Flexible Spending Account (FSA), Health Saving Account (HSA). Employer-paid Basic Term Life Insurance, Short- and Long-term disability insurance. Voluntary supplemental life insurance. 401(k)

APPLY TODAY AND MAKE A DIFFERENCE IN THE MENTAL HEALTH FIELD! ***What We Offer*** Enjoy our many benefits and incentives including: Affordable Medical/Dental/Vision plans Flexible Spending Account Generous Paid Time Off Whole Health & Wellness Reimbursement Program Professional development and training opportunities 100% Vested Retirement Plan w/ up to 6% Match Holiday Pay (9) Paid Personal Growth Hours Paid Time Off for Mental Health Company Paid Life Insurance Spontaneous & Longevity Bonuses Loan Forgiveness Program Eligibility Employee Assistance Program (EAP) & Tobacco Cessation Program Vocational Training Program: Accelerated training path towards QMHA certification For more details about our benefits, visit our website! ***About the Position*** We have openings for mental health Residential Associates or Personal Care Associates at our RTF programs in Milwaukie. These positions work as members of a direct care team serving adults with serious mental illness. Primary responsibilities include supporting the development of life skills and therapeutic interventions, performing housekeeping and meal preparation, administering medication, and keeping accurate clinical documentation. If you have experience working as a Direct Support Professional (DSP), Qualified Mental Health Associate (QMHA), Residential Assistant (RA), Residential Counselor, Skills Trainer, or Caregiver for a client behavioral health needs, then these positions may be a great fit for you! **Vocational Training Program** Persons with three years’ experience or a bachelor’s degree in a related field may qualify to register with MHACBO (Mental Health & Addiction Certification Board of Oregon) as a QMHA-R and start accruing hours towards their 1000 required supervised hours to apply for certification as a QMHA-I. ColumbiaCare offers a Vocational Training Program to accelerate the training, on-the-job experiential learning, and testing preparation for qualified employees to be able to complete their certification in as little as 6 months. This is an optional program. Work Schedule: Day, Swing, or Night shifts, up to Full Time (TBD in application) ***What You’ll Make*** $19.00 - $22.00 an hour starting wage, DOE/Credentials. An additional $2.50 per hour night shift differential will apply during the work hours of 10:00pm - 6:00am. Additional 5% Language Differential offered for Bilingual or Multilingual candidates (Spanish/English desired). ***About the Program*** Residential Treatment Homes and Residential Treatment Facilities. ColumbiaCare Services is a qualifying employer for the Public Service Loan Forgiveness (PSLF) Program. ***What You’ll Need*** Personal Care Associate: --Caregiving and/or mental health experience (personal or professional) is preferred. --A dedication to the well-being of each client and helping them meet their Activities of Daily Living (ADL). OR Residential Associate: Must be eligible for Qualified Mental Health Associate (QMHA) registration. Eligibility requires 1 out of 3 Criteria below: --Bachelor’s degree in Behavioral Science: Psychology, Counseling, Social Work, Human Development, or related field; --OR minimum three (3) years of verifiable behavioral health experience working with individuals with behavioral health needs in a supervised setting; --OR equivalent combination of behavioral science education in addition to satisfactory supplemental behavioral health experience and training If not already registered as a QMHA through the Mental Health and Addiction Certification Board of Oregon (MHACBO), we will assist you in registering within 30 days of hire. Vocational Training Program: Employees in the optional Vocational Training Program will have additional training expectations to meet the requirements for QMHA testing. Driving is an essential function of this position. Successful applicants must provide a valid driver's license from their state of residence or obtain and submit one within 30 days of hire, maintain a safe driving record, and have the ability to pass a DHS criminal background check. Physical Requirements: This position requires the ability to frequently talk, listen, use hands and fingers, reach, stand, walk, sit, bend, stoop, climb stairs, as well as lift, carry, push, and pull up to 40 pounds. It may require the ability to occasionally use ladders, squat/kneel, and perform other physical tasks as applicable. In addition, you must successfully complete crisis de-escalation and CPR trainings, which require performing various physical, hands-on maneuvers and techniques. Reasonable accommodations can be made. We recognize that expertise can arise from diverse experiences. If you're passionate about our mission but unsure about meeting all qualifications, we encourage you to apply. For any questions about eligibility or the application process, please contact our HR department. ***About Us*** ColumbiaCare Services is a non-profit, behavioral health and Veteran’s service agency offering a full spectrum of programming to help people get better. We are more than a company. We are a diverse team of individuals who are in the business of changing people's lives. We specialize in providing outpatient services, residential treatment programs, mental health housing, and other supports in beautiful and therapeutic service settings. We promote the whole health and wellbeing of the individuals and communities we serve. We value and honor the culture in our communities in all forms, including but not limited to race, gender, sexuality, ethnicity, nationality, spirituality, Veterans, people with disabilities, and members of the LGBTQ+ community. We welcome persons from historically underrepresented groups to apply. We seek applicants who can demonstrate experience working with individuals from different backgrounds and who will contribute to our mission, vision, and core values. We invite individuals from all walks of life to apply. We strive to deliver equitable employment best practices and opportunities for all, from recruitment, to interviewing and hiring, to our retention activities, promotions, and training and growth opportunities. We give priority to applicants who qualify under protected Veteran status and people with disabilities. **HOW TO APPLY** See our employment opportunities here: https://www.columbiacare.org/employmentopportunities