Help Desk Support - Level 1 & 2 Techs On-site (Miami, FL)

We are seeking an experienced Network Operations Center (NOC) Technician with proven leadership abilities and strong technical expertise. The ideal candidate will lead a team of 5, manage support operations, and ensure system reliability across a variety of platforms and tools. Responsibilities Lead and mentor a team of 5 NOC technicians, ensuring effective workflow and issue resolution. Manage, track, and resolve incidents through a ticketing system. Administer and support Office 365 and Active Directory environments. Configure and maintain MFA and MDM solutions. Support and manage cloud platforms, including Amazon Web Services (AWS) and Microsoft Azure (Entra). Implement and monitor EDR (Endpoint Detection and Response) solutions. Create, maintain, and update technical documentation, processes, and knowledge base articles. Communicate effectively with team members, leadership, and stakeholders through clear written and verbal communication. Qualifications Prior experience as a NOC Technician or similar technical operations role. Strong background in Office 365 administration and Active Directory. Hands-on experience with MFA, MDM, AWS, Azure Entra, and EDR software. Demonstrated leadership skills in managing a small technical team. Excellent documentation, writing, and communication skills.

ABOUT CAMINO PARTNERS Camino Partners is a values led investment platform focused on enhancing consumers' lives. Knowing that where values guide, value grows, we partner with pioneering leaders to build enduring enterprise value forged with entrepreneurialism, open communication and integrity. Our leadership team steered every stage of KIND's growth from concept to multi-billion-dollar platform and now, our team of accomplished investors and strategic operators is putting that experience to work. Our bespoke approach to partnership allows us to be trusted thought partners along the business growth journey, helping companies solve meaningful consumer problems while charting a pathway to scalable and sustainable growth. Camino Partners also supports Daniel’s philanthropic organizations, The Lubetzky Family Foundation (LFF) and Builders Network. Both organizations are dedicated to finding creative solutions to society’s greatest challenges. They seek not only to build more empathetic, reflective and just communities fueled by the spirit of social entrepreneurship, but they work to overcome toxic social and political division by working to build bridges across lines of difference.   THE ROLE: INFORMATION TECHNOLOGY SUPPORT ANALYST The Information Technology Support Analyst provides essential technical support and troubleshooting for all hardware, software, and network-related issues for Camino Partners, LFF and Builders Network. This role ensures the smooth and efficient operation of all IT systems in this multi-organization environment, encompassing multiple Microsoft tenants and key applications like SmartSuite and Dynamics 365, with a focus on personalized service and attention to detail. This individual will report directly to the Director of Information Technology. KEY RESPONSIBILITIES User Support: Provide prompt and professional technical support to all team members via phone, email, chat, or in-person for computer hardware, software, network connectivity, and other IT-related issues. Microsoft Tenant Administration: Assist with the administration of multiple Microsoft tenants, including user account management, license assignment, and basic troubleshooting of Microsoft 365 services like Outlook, SharePoint, OneDrive and Teams. Troubleshooting & Problem Resolution: Diagnose and resolve a wide range of technical problems, from basic inquiries to more complex issues, escalating to the Director of IT when necessary. Jira Service Management: Utilize Jira Service Management to log, track, and manage all support requests and incidents, ensuring timely resolution and adherence to service level agreements (SLAs). Documentation & Knowledge Management: Create and maintain comprehensive documentation in Confluence, including IT procedures, troubleshooting guides, FAQs, and user manuals, to support efficient problem resolution and knowledge sharing within the team. CRM Project Assistance (SmartSuite & Dynamics 365): Provide first-line support for SmartSuite and Microsoft Dynamics 365 CRM applications, addressing user queries and troubleshooting minor issues. Assist with user onboarding and training for SmartSuite and Dynamics 365, ensuring seamless adoption. Contribute to CRM data maintenance and cleanup activities as directed by the Director of IT. Support the implementation and enhancement of CRM workflows within both SmartSuite and Dynamics 365 environments. Collaborate with the Director of IT and other stakeholders to identify user needs and recommend improvements within the CRM systems. System Maintenance: Assist with installation, configuration, and maintenance of hardware, software, and peripherals, including workstations, printers, and mobile devices. Onboarding/Offboarding: Facilitate the onboarding process for new team members by setting up workstations, accounts (across relevant Microsoft tenants and CRM systems), and providing initial IT orientation. Manage the systems offboarding and laptop return for all team members who resign or are terminated.  Security: Adhere to and promote IT security policies and best practices within the family office environment, ensuring compliance across all Microsoft tenants and business applications. Collaboration: Work closely with the Director of IT on projects, system improvements, and strategic IT initiatives to enhance the overall IT environment. Projects: Research and implement technical products and services that will improve organizational efficiency and capabilities.  Requirements QUALIFICATIONS AND SKILLS Education: Associate's or Bachelor's degree in Computer Science, Information Technology, a related field, or equivalent experience. Experience: 2-5 years of experience in an IT support or help desk role, preferably in a small IT team environment with exposure to multi-tenant and CRM environments. Technical Skills: Proficiency in troubleshooting Windows and macOS operating systems. Familiarity with Microsoft Office Suite, Google Workspace, and common business applications. Experience with multiple Microsoft tenants and their administration. Experience using Jira Service Management or similar for ticketing and incident tracking. Proficiency in creating and maintaining technical documentation, preferably in Confluence. Basic understanding of SmartSuite, Microsoft Dynamics 365, and similar platforms. Understanding of basic networking concepts (TCP/IP, DNS, DHCP). Experience with remote support tools and methodologies. Knowledge of Active Directory/Entra ID for user account management across different tenants. Soft Skills: Exceptional communication and interpersonal skills, with the ability to convey technical information clearly to non-technical users. Strong problem-solving and analytical abilities. Ability to research technical topics and locate appropriate solutions. Customer-centric approach with patience and empathy. Strong organizational skills and attention to detail. Ability to work independently and as part of a small team. Proactive and adaptable mindset, eager to learn new technologies and security best practices related to multi-tenant environments and CRM systems. Benefits WHAT CAMINO PARTNERS OFFERS: ·       Competitive annual base compensation ($65,000-$75,000) ·       Annual bonus potential and participation in our Long-Term Incentive Plan. ·       21 Days of Paid Time Off (pro-rated in the first year of service). ·       Hybrid work policy (3 days in office) and casual dress code. ·       Excellent health, dental & vision insurance with the employee portions of basic plans covered by Camino Partners at 100%. ·       Retirement savings program with company match. ·       Charitable gift matching program. ·       This role offers a unique opportunity to provide hands-on IT support in a close-knit professional environment, working closely with the Director of IT to maintain and improve the organization’s technology infrastructure. EEO STATEMENT At Camino Partners, we are committed to an equitable workplace where diversity in all its forms is championed. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status. We also consider qualified applicants with criminal history, consistent with legal requirements. If you require a specifical accommodation, please let us know.

Join DeepTech Inc. – Where Apple Expertise Meets Human Centered IT WHO WE ARE DeepTech Inc. is a trusted NYC-based MSP with 20+ years of delivering smart, personal, and proactive IT support. We’re a tight-knit team that values expertise, collaboration, and client success. Our environment is fast-paced, fun, and focused on real impact. Are you a macOS pro who loves problem solving and helping put a smile on clients face? We're looking for a full-time, Mac-focused IT Specialist to join our Service Desk team. This role combines in-office and onsite work, supporting clients across NYC. This role is for experienced professionals only—those who already know their way around macOS and the Apple ecosystem. If you're still learning the ropes, this one isn’t the right fit. Apple certifications are a big plus—but not required. WHAT YOU'LL DO Work from our bright Midtown NYC office and visit client sites throughout the city Handle a variety of technical support needs—from quick fixes to deeper troubleshooting Resolve tickets involving: > Password resets, printer setups, OS updates > Workstation migrations, server support, MDM configurations (e.g., JAMF, Mosyle, Intune) > macOS, Windows, Google Workspace, and O365 troubleshooting > Work with firewalls, switches, WiFi, VPN (SonicWall, Meraki) > Support VoIP systems, email security, spam filtering, and more > Participate in on-call rotation and team meetings > Keep documentation and client communication clear and up-to-date SKILLS & REQUIREMENTS > 4+ years supporting macOS, iOS, and mobile devices in professional environments > Familiarity with tools like Keychain, Activity Monitor, Console, LaunchAgents/Daemons > Experience with MDMs (JAMF, Mosyle, Intune, Meraki) > Comfort supporting Windows users at a Level 1 capacity > Hands-on experience with Google Workspace, Office 365, and cloud-based environments > Strong communication skills—you’re client-friendly, clear, and reliable > A self-starter mentality—you take ownership, but know when to escalate > Familiarity with ticketing systems (ConnectWise is a plus) and RMM tools WHAT WE OFFER + Compensation & Perks + Cell phone reimbursement + Commuter benefits + Medical, dental, vision, life, and AD&D insurance + 9 paid holidays, PTO, and sick time + Employee referral bonus and EAP access + Career Development * Clear annual training goals * Structured 3-week onboarding * Opportunity to work with Mac, PC, networking, and use all the fun tools * Friendly and supportive team culture * Midtown office with great energy * Monthly employee appreciation, and the occasional office pup * Breakfast team meetings and a culture that values your voice READY TO APPLY? If you're passionate about supporting Apple environments and want to thrive in a people-first MSP, we'd love to hear from you. Email your resume to us with the subject line: Mac Support Tech – YOUR FULL NAME WITH a pdf copy of your resume attached. Only candidates who follow this instruction will be considered. DeepTech Inc. is proud to be an Equal Opportunity Employer. We encourage applicants of all backgrounds and identities to apply.

Tired of the same four walls? Ready to step into a leadership role that goes beyond the traditional dental office? At Enable Dental, we’re on a mission to redefine access to high-quality dental care—and we need a rockstar Clinical Team Manager to drive excellence in our mobile practice. ABOUT ENABLE DENTAL Enable Dental is redefining dental care by bringing high-quality, comprehensive services directly to those who need it most—patients in assisted living facilities, skilled nursing homes, and individuals unable to visit a traditional office. By combining cutting-edge mobile healthcare technology with a compassionate, skilled team, we’re improving oral health outcomes and enhancing quality of life for thousands of patients. As a rapidly growing, mission-driven company, we foster a high-performance culture where innovation, accountability, and teamwork drive everything we do. If you're looking for a career with purpose and growth potential, this is your opportunity to make a real impact. YOUR DAY-TO-DAY As a Clinical Team Manager, you’ll be the backbone of a high-performing mobile dental team—consisting of a Dentist or Hygienist and a Dental Assistant—delivering care directly to patients in their homes or care facilities. Just like an office manager in a traditional practice, you’ll be responsible for seamless operations, top-tier patient experiences, and ensuring compliance, all while managing scheduling and stakeholder interactions. WHY YOU’LL LOVE THIS ROLE Lead with Impact – Oversee your mobile dental team, ensuring efficiency, compliance, and an outstanding patient experience. Own Your Success – Run your team like a business, with the autonomy and support to make real decisions. Make a Difference – Help bring best-in-class dental care directly to patients, improving lives and communities. Grow with Us – Be part of an innovative, fast-scaling company with big opportunities for career advancement. Requirements WHAT WE’RE LOOKING FOR Education & Experience: 5+ years of dental experience Active State-Level Dental Assistant Certification (a plus) Clinical chairside assisting experience (a plus) Experience with mobile dentistry or healthcare (a plus) Familiarity with dental practice management software Skills & Abilities: Exceptional communication & organizational skills World-class customer service – comfortable interacting with patients, power of attorneys, and facility managers Passion for innovation & adaptability in a fast-paced startup environment Goal-oriented – skilled at motivating teams to maximize production & productivity Job Requirements: Travel daily with your team to patient locations Ability to step in and assist the doctor chairside as needed Manage the success of the day and willing to support the team clinically as state regulations allow Able to lift and transport dental equipment & supplies Must be able to drive a company van, hold a valid driver’s license, and maintain a clean driving record This isn’t just another office manager role—it’s an opportunity to disrupt the industry, lead with purpose, and grow with a company that’s redefining dental care. Ready to make your mark? Apply now! Benefits Compensation: Enjoy a competitive base salary ranging from $75,000 to $85,000, plus 20% bonus Perks: Enjoy a comprehensive benefits package that includes Medical, Dental, Vision coverage, a 401(k) plan (with 3% match), Life Insurance, and generous Paid Time Off to help you recharge and thrive.

Seeking an industrial printer repair technician (Zebra, Printronix, etc) to work full time at my customer location. Must be able to support shift rotation coverage approximately every 13 weeks. At least one year experience in tear down repair. Full time plus benefits (health, dental, vision, PTO, paid holidays, 401k). Please include resume with your email response in order to be considered. Must be able to pass drug and background check.

Position Title: Tactical Radio Subject Matter Expert (TACRAD) Location: Camp Pendleton, CA Position Type: Full-time Salary Range: $70,000 - $80,000 USD Security Clearance Requirement: Position requires active security clearance Certification Requirements: CompTIA Security+ Years of Experience: 3 - 5 years direct experience with TACRAD Roles and Responsibilities: This position is a dual-hatted role that reports directly to the PM or a designee.  The role provides remote and on-site support in the set-up, operation, and troubleshooting of both Tactical Radio (TACRAD) and Terrestrial High-Capacity Communications (THC2) systems.  These support efforts are provided to the Fleet Marine Force (FMF) while deployed, in garrison, in preparation for, and while participating in major exercises and contingency operations in CONUS and OCONUS. Will work cross-functionally with several departments and those who are performing work at Government Customers’ sites.  Position will be required to travel at the Government Customer’s request.  Travel is expected up to 25%.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Provides expertise on Tactical Radios (TACRAD). Provide on-site and global command, control, computer, communications, and intelligence (C4I) systems technical support to the operating forces of the United States Marine Corps, joint services, allied nations, and program offices to ensure effective use of C4I systems throughout the spectrum of military operations. Will provide C4I systems expertise to include troubleshooting, guidance and analysis of tactical communications systems, system set-up, maintenance, upgrades and configuration management for fielded Marine Corps C4I systems.  Works in a team environment consisting of military, government civilians, and contractor personnel. Utilizes technical expertise in at least two systems to include (but not limited to): VSAT/SATCOM, NOTM, COC, CAC2S, AFATDS, TBMCS, JBC-P, MCH, MARCIMS, JADOCS, AFATDS, TCS, MMIM, FTAS, IDS-MC, URN, JTCW, TVSS, THSv2, C2PC, SPRS, tactical radios and tactical networks. Configure, program, operate, troubleshoot, and conduct fault isolation of the AN/MRC-142, WPPL-T, AN/TRC-170, AN/TRC-238(LRS). Support THC2 Systems during test and evaluation events.  Perform spectrum analysis. Interface with FMF personnel and US Government employees to provide break/fix support to USMC tactical networks in a fast-paced, high-energy environment. Research questions using available information resources: technical manual, operating and administrator guides, fleet advisory messages (FAMs), and internal approved knowledge base(s). Identify and elevate situations requiring urgent attention. Train the FMF to set up, configure, operate, troubleshoot, and maintain the TACRAD and THC2 systems. Note – this job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this position. Duties, responsibilities, and activities may change at any time with or without notice. Qualifications and Education Requirements: TRAVEL REQUIRED FOR POSITION - Must be able to obtain or possess a valid US Passport and by physically qualified to support miliary exercises and contingency operations. Thorough understanding of RF theory and antennas, to assist in HF antenna selection and erection in a Field expedient setting. Ability to install and operate associated radio software platforms to include the Harris CPA, RPA, JENM, ACES, NRDI, Code plug, ASTRO-25, and the Thales PC Programmer as these are integral mediums in programing nets, radio configuration, and SW/FW updating. Basic understanding of Computer Networking and sub netting, with the ability to troubleshoot and configure radio to PC connections on various versions of Windows OS. Have a foundation of network fundamentals for IP addressing and subnetting. Strong understanding of spectrums, frequency management, signal flow, and transmission theories. Familiar with the transportable, self-enclosed Troposcatter terminal (multichannel) AN/TRC-170A capable of transmitting and receiving digital data up to 100 miles. Familiar with vehicular-mounted integrated High-Capacity Line-Of-Sight (HCLOS) radio system AN/MRC-142 providing two-way secure digital wideband transmissions over voice and data in the band I and band III+ frequency bands up to 35 miles with ethernet interfaces. Familiar with the AN/TRC-238 (LRS), which combines high throughput, spectral efficiency and software-defined operational flexibility within a small form factor and can support multiple missions such as high-capacity backhaul, backhaul repeater, range extension node, aggregation/distribution and spoke at the network's edge. Familiar with Next Generation Troposcatter System providing Line-of-Sight (LOS), Obstacle Gain Diffraction (OGD), and Beyond Line of Sight (BLOS) Troposcatter (TROPO) communications. The system is designed to provide a transmission capacity up to 210 Megabits per second (Mb/s), depending on the path terrain. Familiar with the Wireless Point-to-Point Link (WPPL) terrestrial high-capacity line of sight (HCLOS) radio system that uses wireless RF links to extend local IP traffic using point-to-point and point-to-multi-point arrangements for extension of LANs to remote areas. Experience with the electro-magnetic spectrum Experience working with customers, addressing issues, and managing customer concerns and requests over the telephone and/or in person. Strong active listening, data entry, and documentation skills. Experience writing technical solutions and commercial knowledgebase articles. Intermediate analytical and troubleshooting skills, attention to detail, and consistent resolution of IT problems. Experience supporting Marine Corps C4I systems and equipment. Minimum of 3 years’ experience in military training and education. Direct participation in real-world operations is desired. Willing to work in a 24x7x365 secured environment, demonstrate intuitive problem-solving skills, and allow for flexible scheduling. Competencies: Adaptable to fluid environments Personal effectiveness/credibility Excellent attention to detail Effectively handle multiple projects simultaneously in a deadline driven environment Strong written and verbal skills Ability to work cross-functionally with several departments and prioritize tasks as needed Requirements TRAVEL REQUIRED FOR POSITION - Must be able to obtain or possess a valid US Passport and by physically qualified to support miliary exercises and contingency operations. Certification Requirements: CompTIA Security+ Benefits Benefits: Paid Vacation, Sick Time and Holidays Medical, Dental, Life and Disability Insurance 401K with Employer Contribution Matching Service-Disabled Veteran Owned Business Equal Opportunity Employer ISO 9001:2015 Certified Company www.c4plans.com