Browse
···
Log in / Register

Technical Support Specialist (Remote) (Medford)

Negotiable Salary

730 N Modoc Ave, Medford, OR 97504, USA

Favourites
Share

Description

About IGG Software IGG Software creates Mac, iPad and iPhone applications that help individuals manage their finances and productivity. We're a close-knit team passionate about building quality software and delivering exceptional customer experiences. Our collaborative, supportive culture prioritizes both customer satisfaction and employee growth. Learn more about us: www.iggsoftware.com The Role We're seeking a Technical Support Specialist to join our customer success team. This is a full-time, remote position for candidates located in Vermont, New Hampshire, Oregon, Ohio, or California. You'll be the friendly face of IGG Software, helping customers solve problems and get the most out of our applications through live chat support. This role offers excellent opportunities to develop technical troubleshooting expertise. Schedule: Monday-Friday, 9:00 AM - 5:00 PM Eastern Time What You'll Do * Provide first-line technical support via LiveChat, helping customers troubleshoot issues and navigate our software * Manage support tickets from initial contact through resolution using HelpDesk * Collaborate with development teams by documenting and escalating complex technical issues * Maintain customer records and order information in our database systems * Track feature requests and bug reports using web-based project management tools * Participate in ongoing product training to stay current with software updates and new releases What We're Looking For Required Qualifications * Familiarity with the Apple ecosystem (macOS, iOS, iPadOS, watchOS) * Excellent written communication skills - This includes typing skills as well as you'll be chatting with customers all day * Customer service experience with a genuine desire to help people succeed * Reliable high-speed internet connection and a suitable place to work at home * Ability to multitask effectively in a dynamic support environment * Self-motivated and independent while being a strong team collaborator Nice to Have * Previous technical support experience, especially with software applications * Familiarity with financial or productivity software * Bilingual capabilities (any language beyond English) * Experience with live chat or ticketing systems What We Offer * Competitive salary commensurate with experience * Comprehensive benefits package: Health, dental, and vision insurance * 401(k) with company matching * 100% remote work with a flexible, supportive team culture * Professional development opportunities including product training and skill building * Direct impact on customer satisfaction and product improvement Why You'll Love This Role * Work with cutting-edge Apple technologies * Be part of a small, agile team where your contributions matter * Help real people solve real problems every day * Grow your technical knowledge through hands-on experience * Enjoy work-life balance with predictable hours and remote flexibility Ready to Apply? Send your resume and a brief cover letter explaining why you're excited about supporting Apple software users. Tell us about your experience with customer service and Apple products. Application Timeline: We review applications on a rolling basis and aim to respond within one week. Questions? Feel free to reach out before applying if you'd like to learn more about the role or team. IGG Software is committed to creating an inclusive environment where all team members can thrive.

Source:  craigslist View original post

Location
730 N Modoc Ave, Medford, OR 97504, USA
Show map

craigslist

You may also like

Craigslist
Packaging Machinery Technician (Margate)
Join Our Innovative Team at Blue Line Labels! Position: Packaging Machinery Technician About Us: Blue Line Labels, a leader in product packaging design and manufacturing, invites you to be a part of our dynamic team. We specialize in creating top-notch packaging solutions and have a state-of-the-art facility, newly renovated in 2023. Job Description: As a Packaging Machinery Technician, you'll operate and maintain a range of in-house machinery, including tube filling machines, sachet filling machines, and label application machines. This role requires Trouble Shooting, Attention to Detail, Responsible, Clean, Organized and a Commitment to Maintaining our High Standards of quality. Key Responsibilities: Operating various packaging machines efficiently and safely. Regular maintenance and troubleshooting of machinery. Ensuring quality control standards are consistently met. Assisting in the development of new packaging solutions. Requirements: Technical proficiency in machinery operation. Experience in packaging machinery is preferred but not mandatory. Strong problem-solving skills. Ability to work independently and as part of a team. Employment Type: Part-time position with potential for full-time employment. Salary: $15-$25 per hour, based on experience. Join Us: Be a part of a forward-thinking company that values innovation and quality. At Blue Line Labels, you'll find opportunities for growth, a supportive team environment, and a chance to be at the forefront of packaging technology. Apply Now! We can't wait to have you on board!
6355 Ocean Dr, Margate, FL 33063, USA
$15-25/hour
Workable
IT Help Desk Technician
Enterfusion is seeking an enthusiastic IT Help Desk Technician to join our growing team! As an IT Help Desk Technician, you will serve as the initial point of contact for clients facing technical difficulties. Your role will be essential in delivering prompt and effective troubleshooting assistance, ensuring client satisfaction, and promoting a productive technical atmosphere. Your practical technical skills and problem-solving expertise will be vital in helping us sustain seamless operations across the organization. A successful Help Desk Technician will have the capability to troubleshoot both software and hardware issues, possess extensive knowledge of computer software and hardware, and demonstrate outstanding customer service abilities. As the first point of contact for customers, the Help Desk Technician must be adept at accurately prioritizing tickets. This role is situated in a dynamic work environment that offers employees the chance to tackle challenges and gain experience with new and evolving technologies. Requirements KEY RESPONSIBILITIES: Provide technical support via phone, email, and in-person. Troubleshoot hardware/software issues for desktops, laptops, and mobile devices. Assist in setting up new employee workstations and documenting solutions in the ticketing system. Escalate complex issues to senior IT staff. Help with software upgrades, maintain IT equipment inventory, and assist in procurement. Participate in IT projects to enhance operational efficiency and prioritize service tickets. Configure computers, software, and networks; upgrade hardware and remove viruses. Ensure proper backups to prevent data loss and troubleshoot various IT problems. Administer servers, desktop computers, printers, network devices, and perform software deployments. Recommend hardware devices to the sales team and perform other duties as assigned. QUALIFICATIONS: 2+ years of desktop support and remote troubleshooting. Strong technical knowledge of computer systems, mobile devices, and tech products. Familiarity with Windows and macOS, and common software applications. Exceptional teamwork, communication, and customer service skills. Efficient troubleshooting and problem resolution abilities. IT certifications (e.g., CompTIA A+) are desirable. Working knowledge of Microsoft Office tools. Excellent written and verbal communication. High attention to detail and phone etiquette. Experience supporting at least one of the following: AWS cloud services (S3, EC2, VPC) or Microsoft Azure. Windows 2012 Server or newer Active Directory. Troubleshooting enterprise network equipment. VoIP technologies (Asterisk, Switchvox, Cisco Unified Communications). Ubiquiti or Cisco Wi-Fi troubleshooting. Microsoft O365 management and migrations. Windows 10 or 11 Desktop OS support. WORK ENVIRONMENT: This position is based in our downtown Orlando office, offering a collaborative workspace and opportunities for professional growth. TRAVEL: The position is based in downtown Orlando and may require some planned travel around Florida and other states which would total up to 25% of workdays. JOB TYPE: Salary, Full-time, Non-exempt HOURS: The Help Desk Technician is a non-exempt, salaried position which is expected to work 40 hours per week. JOIN OUR TEAM! If you are looking to establish your career in IT and become part of a vibrant team dedicated to providing high-quality technical support, apply today to become a valuable member of Enterfusion! Benefits COMPENSATION: Annual salary of $48,000-65,000/year commensurate with experience as well as paid vacation, health insurance plans, retirement program, disability insurance, and life insurance. Benefits Include: ✅ Paid Time Off (PTO) – Accrual begins after 90 days, with increasing PTO over time. ✅ Health Insurance – Enterfusion covers a portion of employee premiums; spouse and dependent coverage available. Two plans through Florida Blue. ✅ Life Insurance – Company-paid coverage for employees. ✅ Short- & Long-Term Disability Insurance – Income protection benefits provided. ✅ SIMPLE IRA – Enterfusion matches employee contributions up to a set percentage. ✅ Continued Learning – Reimbursement for required or beneficial certifications, plus training support. Join Enterfusion and be part of a team that invests in your success! 🚀
Orlando, FL, USA
$48,000-65,000/year
Top Jobs in US
marketing intern
About HungryPanda HungryPanda is a world leading lifestyle platform, covering online delivery, retail, grocery delivery and lifestyle services with 3.5 million registered customers, 60K merchants and 40K riders. Consolidating the end to end value chain of the overseas Chinese food industry to leverage efficiency and scale. Creating business opportunities via our deep reaching business network and consumer data. Our People Above all we are food lovers, curious to explore new opportunities, as passionate about creating value for every stakeholder in our ecosystem as we are about delivering our customers quality authentic oriental food. We are a young company, innovative and enthusiastic, creative and professional, supporting our team members to work efficiently rather than long hours. We value everyone’s opinion and encourage open-mindedness and sharing within the team. We work hard, play hard, and – of course – keep our workforce fed and happy! 【Marketing Intern - Mandarin Speaking】 Duties and Responsibilities 1. Assist the marketing department in expanding and managing the local market customer base, and maintain and enhance the company's brand image. 2. Assist in maintaining and operating online WeChat groups in the local market (including inviting members to join groups, user interaction, event creation, content editing, user maintenance, etc.). 3. Participate in offline ground promotion for new user acquisition, and preparation of promotional materials. 4. Collect hot topic information, organize WeChat group information, handle Xiaohongshu KOLs and Xiaohongshu content placement, etc. Job requirements: 1. In Philadelphia/Edison 2. Fresh graduates or those seeking summer internship opportunities. 3. Relevant experience in marketing and new media operations is preferred; possess good market and consumer insight. 4. Positive and outgoing personality, with good communication skills, execution ability and learning ability. 5. Active thinking, courage to try, and full of passion. 6. On-site work in the local area is required. 7. Good communication skills and fluent in Chinese. What we offer: Global work environment: Since it was first launched in the UK in 2016, HungryPanda has quickly become the leader of Chinese food delivery platform in the UK, and has expanded to France, New Zealand, the United States, Australia, Canada and other countries. It has set up operation departments in 10 countries. Learning opportunities: HungryPanda has a complete training system. Panda Academy has launched professional training courses and advanced training for various business departments to help you understand the work of business departments, master basic skills faster, and improve your own abilities; Line Manager has one-to-one communication and counseling. Good working environment: Flat organization, more efficient communication; highly educated background team, doctoral team of top overseas universities; promotion opportunities twice a year; regular departmental team building opportunities.
Philadelphia
Negotiable Salary
Cookie
Cookie Settings
Our Apps
Download
Download on the
APP Store
Download
Get it on
Google Play
© 2025 Servanan International Pte. Ltd.