Andover Customer Service - Customer Facing Job Listings

Workable

Service Coordinator

The Service Coordinator at Green Power Energy will play a crucial role in ensuring customer satisfaction and seamless operation of our service processes. This position requires effective communication and strong organizational skills to manage service appointments and customer inquiries. Responsibilities: Manage service requests from customers, ensuring timely and effective responses. Schedule and coordinate service appointments for field technicians. Communicate with customers regarding service status, updates, and follow-ups. Maintain accurate records of service activities and customer interactions in the company CRM. Collaborate with the operations team to resolve service issues and ensure the highest level of customer satisfaction. Assist in preparing service reports and analysis for management. Participate in training sessions to enhance product knowledge and service offerings. Work closely with technicians to understand service challenges and provide feedback for process improvement. Requirements Strong organizational skills and attention to detail. Excellent verbal and written communication skills. Proficiency in Microsoft Office and CRM software. Ability to manage multiple tasks and prioritize effectively. Customer service-oriented mindset with a focus on problem-solving. Ability to work collaboratively in a team environment. Previous experience in a service coordination or customer service role is preferred. Must be able to work in a fast-paced environment and adapt to changing priorities. Benefits W-2 Employee Retirement Plan (401k) Paid Time Off (Vacation, Sick & Public Holidays) Health Care Plan (Medical, Dental & Vision)

Annandale, Clinton Township, NJ, USA

Negotiable Salary