$17-18/hour
17 Bogert Rd, Pine Brook, NJ 07058, USA
If interested, please reply with a copy of your updated resume. Thank you! SUMMARY Join a dynamic and customer-focused team where your contributions are vital to ensuring high levels of client satisfaction and loyalty. This position provides support for customer inquiries, order processing, and service resolution across a range of premium products, with the opportunity to collaborate directly with sales professionals. Ideal for professionals with a strong service orientation, excellent communication skills, and an interest in the luxury goods or wine sector. RESPONSIBILITIES - Provide excellent service to internal teams and external clients by addressing inquiries and issues promptly. - Investigate and resolve customer concerns by identifying causes and implementing solutions to ensure satisfaction. - Manage routine and specialized customer orders, including follow-ups and adjustments. - Stay informed about the full range of company products to provide accurate assistance and suggestive selling. - Support sales representatives by coordinating client communications and providing phone support as necessary. - Respond quickly to urgent requests and service situations with professionalism and accuracy. - Assist prospective customers by guiding them on product features and additional services when suitable. - Contribute positively to a team environment by balancing multiple priorities and adhering to timelines. - Attend work and appointments reliably and punctually. - Take on miscellaneous tasks such as front desk coverage and maintaining customer relationships. QUALIFICATIONS - High School Diploma or GED required; Associate’s or Bachelor’s degree preferred. - At least two years of experience in a customer service role. - Prior experience with computer and phone-based support in the luxury goods sector is essential. - Proficient in Microsoft Word, Excel, and Outlook. - Strong interpersonal and communication abilities, both written and verbal. - Wine industry background or knowledge of wine products is advantageous.