Logistical Coordinator/Internal Project Manager (Ventura)

Logistical Coordinator/Internal Project Manager Location: Ventura, California Company: Elite Rooter Employment Type: Full-Time About Elite Rooter Elite Rooter is a trusted plumbing company serving the Ventura community with professional, reliable service. We're looking for an organized and motivated Dispatcher to join our growing team and help us deliver exceptional service to our customers. Position Overview We're seeking a skilled logistical coordinator/internal prject manager who will serve as the central hub of our operations. This role combines project management, communication coordination, and logistics to ensure our technicians are equipped to provide top-tier service throughout our locations across the country. You'll be the vital link between our office, field technicians, and customers. Key Responsibilities Project Management & Coordination Manage daily work orders and prioritize service calls based on urgency and technician availability Track project progress from initial call to completion Coordinate schedules to maximize efficiency and minimize customer wait times Monitor job timelines and ensure timely completion of all assignments Communication & Customer Service Serve as primary point of contact between customers, technicians, and management Provide real-time updates to customers regarding technician arrival times and service status Communicate job details, special instructions, and customer concerns to field technicians and our clients Technician & Field Support Dispatch technicians to job sites with complete work order information Monitor technician locations and availability throughout the day Coordinate emergency calls and urgent service requests Logistical Coordination Plan efficient routes to minimize travel time and fuel costs Track and maintain accurate records of all service calls and completions Update scheduling software and maintain organized documentation (Servicetitan) Qualifications Required: High school diploma or equivalent 2+ years of dispatching, logistics, or project coordination experience Excellent communication skills, both written and verbal Strong organizational and multitasking abilities Proficiency with computers and ability to learn new software quickly Ability to remain calm under pressure and handle multiple priorities Preferred: Experience in the plumbing, HVAC, or service industry Familiarity with dispatching software Servicetitan is a bonus Bilingual (English/Spanish) is a plus What We Offer Competitive salary based on experience Opportunity for growth within a expanding company Supportive team environment Modern office tools and technology Schedule Monday through Friday with occasional weekend availability for emergency dispatch How to Apply Interested candidates should submit their resume and TEXT ME AT (805) 891-6710 Elite Rooter is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. Thank you, Monica