Customer Care Representative (Virtual) (Baltimore)

Now Hiring – Customer Care Representative | Remote + Paid Training Do you enjoy helping people and want a career with real growth potential? We’re looking for friendly, reliable individuals with great communication skills to join our customer service team. This is a people-focused position where you’ll assist working-class families with their benefits programs—no cold calling, no selling products—just helping members understand what they qualify for and making sure they’re taken care of. What You’ll Do: Connect with existing members over phone and Zoom Help explain and enroll families into their benefits programs Answer questions and provide excellent customer support Maintain detailed notes and follow-up as needed What You Get: 💰 Competitive pay + bonus opportunities 🏠 100% Remote work (or in-office options available) 📚 Paid training – no experience required 🚀 Opportunities for advancement and leadership 💡 Supportive team environment + mentorship Who You Are: Great communicator with a positive attitude Enjoys helping others and solving problems Reliable, organized, and detail-oriented Open to learning new systems and procedures If you’re dependable, motivated, and ready to start a rewarding career helping families, we want to hear from you! 📲 TO APPLY: Reply to this post with your resume or contact info and our team will reach out to schedule an interview