Program Manager of IT Systems

The Client Relations Manager will serve as the primary point of contact and the overall relationship manager for a number of PAC and advocacy technology and website services clients. The Client Relations Manager will oversee all post-sale activities associated with the client and will be responsible for ensuring that client projects are delivered on time and within budget. The Account Manager will also be responsible for managing client expectations, communicating project status information, increasing customer satisfaction, ensuring customer retention, engaging in proactive communication, identifying and pursuing up sell opportunities, and resolving product/business issues experienced by the clients. Responsibilities Serve as the primary point of contact and overall relationship manager for assigned customers. Measure and monitor ongoing customer satisfaction and identify and deliver programs to increase satisfaction when necessary. Provide strategic guidance to customers on the implementation of their PAC and/or advocacy programs. Counsel clients on PAC and/or advocacy best practices for achieving legislative, membership and/or communications goals. Write newsletters, calls to action, or web content for clients as needed. Serve as the project manager for the setup and launch of the client’s PAC and/or advocacy software suite. Train clients on the proper use of the PAC and/or advocacy software to meet their program goals and objectives. Serve as the liaison between the customer and the internal technical teams and translate general business requirements into high level technical specifications. Document custom technical product requirements originating from clients and test those custom features once deployed by the development team. Identify and pursue upsell opportunities. Attend events and conferences as a representative of the company and the department. Salary Range: $60k-$72k per year Requirements BA/BS in political science, communications, business, international affairs or related field. 2-5 years of relevant work experience. Proven track record in the area of customer relationship management. Professional and interpersonal skills required to develop and foster positive relationships. Project management proficiency. Technical proficiency in the areas of web based applications. Basic HTML knowledge. Outstanding communication skills (both verbal and written). Excellent analytical and organizational skills. Strong problem solving skills. Ability to research issues quickly and thoroughly and develop succinct messaging based on research. Ability to work independently and with minimal supervision, as well as a part of a team. Proficiency in Microsoft software suite and tools. General knowledge of the legislative process and interest in politics. Benefits All positions are Full-Time, with competitive compensation, medical benefits, paid vacation, 401k plan and stock options. Casual dress code and a non-corporate atmosphere make this a fun place to work and learn in a team environment. Please visit our website at www.aristotle.com.

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F.H. Paschen has over 115 years of experience in the construction industry. You’ve driven on highways we paved, you’ve travelled through airports we modernized, you’ve commuted through rail stations we constructed, and your children learn in schools we built. But we are MORE than that. We offer MORE Versatility—as we work in any industry, offering any delivery method and service. We operate with MORE Tenacity—as we maneuver through tight schedules, spaces, and budgets. We provide MORE Ingenuity—by creating solutions to solve your greatest challenges. And we perform with MORE Pride—in focusing on safety and quality, and in offering more opportunities for our communities and diverse populations to build with us. We deliver far more than just on time and on budget—we deliver with MORE Paschen.   Position Overview The Project Manager will manage Building & Infrastructure projects and the project team. Projects may vary between private and public owners, as well as a variety of delivery methods such as Design-Bid-Build, Design-Build and Construction Manager at Risk. This position is a managerial position responsible for managing projects and leading a team. As the Project Manager, you are primarily responsible for project financials, schedule, risk management, quality, and client relationships and needs. This position is a managerial position responsible for contracts and/or work orders that reports to the General Manager or Vice President. Assigned Responsibilities: Represent and demonstrate the values of F.H. Paschen: tenacity, versatility, ingenuity, and pride. Create a project team atmosphere of collaboration and teamwork amongst its members. Responsible for the management of the entire project, including scheduling, purchasing, quality and safety. Ability to participate in preconstruction services, including estimating and value engineering. Supervisory responsibility for Project Engineer(s), Assistant Project Manager(s), and Construction Intern(s) assigned to contract(s) and/or work orders. Collaborate with other Project Manager(s) to find alternative solutions. Collaborate and monitor Superintendent(s) performance on contracts and/or work orders. Point of contact for project management staff, architects, subcontractors, owners, engineers and more Understand details of project scope of work Create and maintain project cost reports. Negotiate financial disputes and change orders with owners. Document and negotiate changes that may affect project completion or contract costs with subcontractors and owners. Develop field quality assurance and quality control plan with Superintendent. Collaboration of project safety plan with Superintendent(s) Responsible for managing MBE/WBE subcontracting requirements. Responsible for EEO/Affirmative action contract requirements Other duties as assigned.   Requirements B.S. in Construction Management or Engineering and / or 5-10 years of construction experience Experience of various delivery methods, including Design-Bid-Build, Design-Build, and Construction Manager at Risk Experience in healthcare, education, municipal, and suburban markets is preferred. Ability to manage multiple projects and personnel simultaneously. Knowledge of construction, design, cost reporting and cash flow management. Proficiency in Project Management Software Experience in Scheduling Software is preferred. Computer skills, knowledge of Project Management, good communication and organizational skills are necessary. F.H. Paschen is an equal opportunity employer.  We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics. If you require an accommodation in order to complete this application, please contact Tracy Tesnow at 773-444-3474. Note to Search Firm Agencies, Recruitment Agencies, and Similar Organizations and Firms: F.H. Paschen does not accept unsolicited resumes from recruiters or employment agencies. Please do not forward unsolicited resumes or candidate information to any F.H. Paschen employee. F.H Paschen will not pay fees to any third-party agency or firm and will not be responsible for any agency fees and referral compensation associated with unsolicited resumes. Unsolicited resumes received will be considered property of F.H. Paschen and will be processed accordingly. Benefits Health insurance Dental insurance Vision insurance Paid time off 401K matching Flexible spending account Life insurance Referral program Professional development assistance

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F.H. Paschen has over 115 years of experience in the construction industry. You’ve driven on highways we paved, you’ve travelled through airports we modernized, you’ve commuted through rail stations we constructed, and your children learn in schools we built. But we are MORE than that. We offer MORE Versatility—as we work in any industry, offering any delivery method and service. We operate with MORE Tenacity—as we maneuver through tight schedules, spaces, and budgets. We provide MORE Ingenuity—by creating solutions to solve your greatest challenges. And we perform with MORE Pride—in focusing on safety and quality, and in offering more opportunities for our communities and diverse populations to build with us. We deliver far more than just on time and on budget—we deliver with MORE Paschen. Position Overview This position is a managerial position responsible for managing projects and leading teams. Projects may vary between private and public owners. Assigned Responsibilities*: Represent and demonstrate the values of F.H. Paschen: tenacity, versatility, ingenuity, and pride. Responsible for the management of construction projects. Point of contact for management staff, architects, subcontractors, owners, engineers and more Ability to participate in life cycle of project including, but not limited to, estimating, value engineering, and scheduling. Supervisory responsibility for the project teams on the assigned contract(s) Collaborate with other Project Manager(s) to find alternative solutions. Collaborate with Superintendent(s) Negotiate financial disputes and change orders with owners. Document and negotiate changes that may affect project completion or contract costs with subcontractors and owners. Develop field quality assurance and quality control plan with Superintendent. Collaboration of project safety plan with Superintendent(s) Responsible for managing MBE/WBE subcontracting requirements. Responsible for EEO/Affirmative action contract requirements Other duties as assigned. Requirements B.S in Construction Management or Engineering and a minimum of 10 years of construction experience.  Experience with a general contractor managing projects or programs is required. Ability to manage project and personnel simultaneously.  Knowledge of construction, design, cost reporting and cash flow management. Computer skills, knowledge of Project Management, Scheduling, good communication and organizational skills are necessary. F.H. Paschen is an equal opportunity employer.  We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics. If you require an accommodation in order to complete this application, please contact Tracy Tesnow at 773-444-3474. Note to Search Firm Agencies, Recruitment Agencies, and Similar Organizations and Firms: F.H. Paschen does not accept unsolicited resumes from recruiters or employment agencies. Please do not forward unsolicited resumes or candidate information to any F.H. Paschen employee. F.H Paschen will not pay fees to any third-party agency or firm and will not be responsible for any agency fees and referral compensation associated with unsolicited resumes. Unsolicited resumes received will be considered property of F.H. Paschen and will be processed accordingly. Benefits Health insurance Dental insurance Vision insurance Paid time off 401K matching Flexible spending account Life insurance Referral program Professional development assistance Eligibility for Year End Bonus LifeLock Subscription

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